Our team doesn't just build Maine websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a web support company with a team of website experts that never outsources Maine web maintenance to anyone.
Because of this, our web maintenance company is the best choice for all your Maine website support needs, including website platform upgrades, site speed improvements, website security fixes, and website issue resolutions.
We're the perfect choice for all of your Maine web support needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
You'll enjoy working with our team for your Maine website support services because of the emphasis we put on availability and communication. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
We see web maintenance as a reactive support service where we provide your Maine business with the right web developer resources to fix just about any problem. Here are a few examples of website problems that might need Maine website maintenance:
Those services are just a taste of what Maine web support might look like. In fact, Maine website support is basically anything a web developer or digital marketer does to your website.
We consider web maintenance a reactive service because most Maine website owners don't want a developer messing with their website without their permission. When you choose to have our agency maintain your Maine website, we'll be your web support team on standby for any request. However, we can offer some proactive Maine website maintenance services.
We're happy to help website owners in Maine who need proactive website upkeep! As part of our proactive website management service, our team can take care of platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring.
You might want to check our Maine web support service level agreements if you need off-hours support, including holidays and weekends. This service must be in place before a website emergency happens at night, on the weekend, or during a holiday.
There will come a time when every Maine website needs some sort of maintenance. It's because the internet is always changing. Not to worry though, our Maine website support cost isn't expensive so it should be affordable for you to maintain your website! There are a few reasons why a website in Maine might need maintenance:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. Plan your budget and schedules for website support and maintenance based on your Maine business's potential future needs.
It's our job to understand your web support needs, schedule your work in a timely fashion, and follow up with your Maine business after the work is done.
A Maine website support service usually starts with an email from you. That email is routed into our ticket system and automatically assigned to the project manager on your account. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
The process for Maine web maintenance services that come from phone or chat is similar. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.
After the launch of a website, we're often asked for detailed examples of Maine website maintenance requests. The following are some examples of Maine web support services we've provided in the past.
Changes to your Maine website could be as simple as updating a paragraph, swapping images, or adding a new page. This is just normal, routine website support to keep content fresh for both search engines and visitors.
We can analyze your Maine website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. This will help improve page load times, which are beneficial to user experience and search engine optimization.
It's important to keep your Maine website updated if it runs on a CMS like WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
If your Maine website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. The idea is similar to updating the CMS platform since it fixes security and functionality problems.
Did Google Search Console tell you about a coverage problem? If so, we can fix the coverage issues, and let you know how it went. This will help your search engine rankings, throughout Maine and beyond, by making Google happy!
When you search Google organically, have you noticed reviews or prices in the search results? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Maine business, or an ecommerce product.
Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Maine business.
Interested in using Google Tag Manager for managing custom scripts? Not a problem! We can add Google Tag Manager to your Maine website and even give you a crash course in using Google Tag Manager.
If you are interested in understanding the benefit of an online advertising campaign for your Maine website, it is important to setup conversion tracking. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.
Are large images slowing down your Maine website? No problem at all! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!
Do you want to try live chat on your website? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Maine business!
Have you noticed large error_log files on your hosting account? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.
If spambots are attacking your Maine website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.
Are you interested in installing a caching plugin in your Maine website, but not sure how to properly configure the settings for best website performance? We can help recommend caching plugins, or just install and configure them for you!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Is your Maine website being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Do you want to create a backup of your Maine website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Maine web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Maine website. We've seen businesses in and around Maine lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Maine website? If your Maine site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
With years of experience developing websites for Maine businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. Having said that, it's better to master a few platforms than try to specialize in them all. For that reason, our web maintenance firm for Maine websites tends to service only the following platforms:
As a web maintenance company, we used to maintain and support Joomla and Magento websites for Maine-area businesses. However, we chose not to use those platforms so our web support experts could focus on training and support within the more popular platforms.
Ask the Maine website maintenance company some questions about their services before you sign up for a package. It'll give you a better idea of the relationship you'll have with the Maine web support team before you pay them, give them website access, and give them full access to your hosting. Let's go over some simple questions to ask:
If you ask these questions to a Maine website services company, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
Companies in and around Maine often ask us for a website support plan to establish routines and procedures. We can help your Maine business set up a web maintenance plan so all aspects of your website, hosting, and domain name are monitored regularly.
Here is a list of annual Maine website maintenance tasks to review:
Check out this list of semi-annual Maine web support tasks to review:
Read through this list of monthly Maine website support tasks to review:
The starting price for our Maine website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Maine websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For Maine businesses with mission-critical applications, we offer emergency Maine website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Maine, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Maine web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Maine website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Maine to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Maine who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Maine website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
If you've been searching for experienced website maintenance and support companies serving major cities throughout Maine, we'll be the web support team you want to contact. Our website support experts frequently offer web maintenance and help in Auburn, Portland, Scarborough, or York throughout Maine. From simple website updates and platform upgrades, to website training and emergency support, our website maintenance agency will have you covered!
When looking for website experts to handle website maintenance and support in smaller cities throughout Maine, we still hope you'll consider our website support services. We have a full staff of dedicated website experts ready to help Maine-area businesses. Whether your business is located in Bath, Belfast, Berwick, Brewer, Buxton, Cape Elizabeth, Caribou, Cumberland, Ellsworth, Fairfield, Gray, Hampden, Houlton, Kittery, Lisbon, Old Orchard Beach, Old Town, Presque Isle, Rockland, Rumford, Skowhegan, South Berwick, Topsham, Waterboro, Wells, Winslow, Winthrop, Yarmouth, or a different city, our web maintenance agency will be ready to help with all your Maine website maintenance services!
WebCitz offers discounted Maine website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Maine with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
Example #2: You are an existing client in Maine with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.
For Maine site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.
* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.
Example #1: You are an existing Maine client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.
For existing Maine website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.
Example #1: You are an existing Maine client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.
Example #2: You are an existing Maine client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.