Our team doesn't just build Manitoba websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a web maintenance company with a team of website experts that never outsources Manitoba web support to anyone.
Because of this, our website support company is the best choice for all your Manitoba website support needs, including website platform upgrades, site speed improvements, website security fixes, and website issue resolutions.
We're the perfect choice for all of your Manitoba website maintenance needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
We emphasize availability and communication for our Manitoba web support services. If you need something simple done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!
We see website maintenance as a reactive support service where we provide your Manitoba business with the right web developer resources to fix just about any problem. Here are a few examples of website problems that might need Manitoba web maintenance:
The previously mentioned services are just a glimpse of what we view as possible Manitoba web maintenance services. In fact, Manitoba website maintenance is basically anything a web developer or digital marketer does to your website.
Most Manitoba website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider web support a reactive service. Our agency will be your web support team on standby for any questions you have. However, we can offer some proactive Manitoba web maintenance services.
We're happy to help website owners in Manitoba who need proactive website upkeep! There are several website maintenance services, including platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring, that our website maintainers can handle in a proactive manner.
If you need off-hours support, including holidays and weekends, check out our Manitoba web support service level agreements. This service must be in place before a website emergency happens at night, on the weekend, or during a holiday.
There will come a time when every Manitoba website needs some sort of maintenance. It's because the internet is always changing. However, we don't charge a lot for Manitoba website support, so you'll be able to afford it! Here are some common reasons why a website in Manitoba might require web maintenance services:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. When planning budgets and schedules for web support and support, consider your Manitoba business's potential future needs.
It's our job to understand your web maintenance needs, schedule your work in a timely fashion, and follow up with your Manitoba business after the work is done.
A Manitoba website maintenance service usually starts with an email from you. Your email gets routed to our ticket system and automatically gets assigned to your project manager. From there, anyone on our team can work on the ticket without delay, leading to faster turnaround time and simplified internal communication.
The process for Manitoba web support services that come from phone or chat is similar. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.
After the launch of a website, we're often asked for detailed examples of Manitoba web maintenance requests. The following are some examples of Manitoba web maintenance services we've provided in the past.
A simple change to your Manitoba website might include updating a paragraph on a page, swapping out an image, or adding a new page. This is just normal, routine website maintenance to keep content fresh for both search engines and visitors.
Let us check your Manitoba website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. It'll help improve page load times, which will make users and search engines happy.
Keeping your Manitoba website's content management system updated is important if it's running on WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
It's important to update your Manitoba website's plugins and extensions to reflect the latest changes by the developers. This is similar to the idea of updating the CMS platform since it helps patch security and functionality issues.
Has Google Search Console told you there's a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. By making Google happy, you'll boost your search engine rankings throughout Manitoba and beyond!
Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Manitoba business, or an ecommerce product.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Interested in using Google Tag Manager for managing custom scripts? That won't be a problem! We'll happily install Google Tag Manager on your Manitoba website and teach you how to use it.
Tracking conversions is important if you want to understand the benefits of online advertising for your Manitoba website. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.
Do you have a Manitoba website that's slow because of large images? That won't be a problem! Using our image compression tools, we can compress all your images and even set up recurring compression for new images!
Do you want to try live chat on your website? If you'd like us to recommend the best live chat system for your Manitoba business, install the tracking code, and customize the design for your branding, we can do it!
Are your error_log files big? If you're getting recurring error messages, we can update programming code or fix platform issues.
If spambots are attacking your Manitoba website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.
Are you interested in installing a caching plugin in your Manitoba website, but not sure how to properly configure the settings for best website performance? We can help recommend caching plugins, or just install and configure them for you!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Is your Manitoba website being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Do you want to create a backup of your Manitoba website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Manitoba web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Manitoba website. We've seen businesses in and around Manitoba lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Manitoba website? If your Manitoba site was developed in a platform we work within, such as WordPress, Shopify or BigCommerce, we'll be happy to help!
With years of experience developing websites for Manitoba businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. Having said that, it's better to master a few platforms than try to specialize in them all. Because of that, we tend to service only these platforms for Manitoba websites:
As a website support firm, we used to maintain and support Joomla and Magento websites for Manitoba-area businesses. The reason we moved away from those platforms was to let our web maintenance experts focus more on training and support.
Ask the Manitoba website support company some questions about their services before you sign up for a package. It'll give you a better idea of the relationship you'll have with the Manitoba web maintenance team before you pay them, give them website access, and give them full access to your hosting. You can ask these simple questions:
If you ask these questions to a Manitoba website services company, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
Companies in and around Manitoba often ask us for a web maintenance plan to establish routines and procedures. We can help your Manitoba business set up a website maintenance plan so all aspects of your website, hosting, and domain name are monitored regularly.
Read through this list of annual Manitoba web support tasks to consider:
Here is a list of semi-annual Manitoba website support tasks to consider:
Here are a list of monthly Manitoba web maintenance tasks to review:
The starting price for our Manitoba website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Manitoba websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For Manitoba businesses with mission-critical applications, we offer emergency Manitoba website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Manitoba, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Manitoba web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Manitoba website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Manitoba to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Manitoba who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Manitoba website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Manitoba website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Manitoba with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
Example #2: You are an existing client in Manitoba with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.
For Manitoba site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.
* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.
Example #1: You are an existing Manitoba client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.
For existing Manitoba website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.
Example #1: You are an existing Manitoba client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.
Example #2: You are an existing Manitoba client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.