Our team doesn't just build Maryland websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a web maintenance company with a team of website experts that never outsources Maryland web support to anyone.
Because of this, our website support company is the best choice for all your Maryland website support needs, including website platform upgrades, site speed improvements, website security fixes, and website issue resolutions.
We're the perfect choice for all of your Maryland website maintenance needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
You'll enjoy working with our team for your Maryland web support services because of the emphasis we put on availability and communication. You'll have no problem getting in touch with a member of our website support team if you need something simple done today or if you have a complicated question that's best explained over the phone!
We see website maintenance as a reactive support service where we provide your Maryland business with the right web developer resources to fix just about any problem. Here are a few examples of website problems that might need Maryland web maintenance:
These are just a few of the Maryland web maintenance services we offer. In fact, Maryland website maintenance is basically anything a web developer or digital marketer does to your website.
Most Maryland website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider web support a reactive service. Our agency will be your web support team on standby for any questions you have. There are some web maintenance services we can provide your Maryland website in a proactive manner though.
For website owners in Maryland interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! As part of our proactive website management service, our team can take care of platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring.
If you need off-hours support, including holidays and weekends, check out our Maryland web support service level agreements. This service must be in place before a website emergency happens at night, on the weekend, or during a holiday.
There will come a time when every Maryland website needs some sort of maintenance. It's because the internet is always changing. Not to worry though, our Maryland web support cost isn't expensive so it should be affordable for you to maintain your website! Website maintenance in Maryland might be needed for these reasons:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. When planning budgets and schedules for web maintenance and support, consider your Maryland business's potential future needs.
It's our job to understand your website maintenance needs, schedule your work in a timely fashion, and follow up with your Maryland business after the work is done.
A Maryland web support service usually starts with an email from you. That email is routed into our ticket system and automatically assigned to the project manager on your account. Anyone on our team can work on the ticket without delay, resulting in faster turnaround time.
For requests that originate from phone or live chat, a similar process to handling your Maryland website support services unfolds. We route the support request to the most appropriate web developer on our team based on the nature of the work needed on your website.
After the launch of a website, we're often asked for detailed examples of Maryland website maintenance requests. The following are some examples of Maryland web support services we've provided in the past.
Your Maryland website might need a paragraph updated, an image changed, or a new page added. These are just normal, routine website support tasks to keep content fresh for both search engines and visitors.
Let us check your Maryland website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. It'll help improve page load times, which will make users and search engines happy.
Keeping your Maryland website's content management system updated is important if it's running on WordPress. This helps improve security and functionality - sometimes the updates are relatively quick to perform, which is a win-win!
If your Maryland website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. It's similar to updating the CMS platform since it helps patch security and functionality issues.
Has Google Search Console told you there's a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. By making Google happy, you'll boost your search engine rankings throughout Maryland and beyond!
Do you ever see product prices or reviews in Google organic search results? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Maryland, and ecommerce product or some other common data type.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Interested in using Google Tag Manager for managing custom scripts? That won't be a problem! We can add Google Tag Manager to your Maryland website and even give you a crash course in using Google Tag Manager.
If you are interested in understanding the benefit of an online advertising campaign for your Maryland website, it is important to setup conversion tracking. Then you'll know where your conversions come from, whether it be direct traffic, organic search, or paid ads.
Do you have a Maryland website that's slow because of large images? That won't be a problem! Using our image compression tools, we can compress all your images and even set up recurring compression for new images!
Would you like to try live chat? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Maryland business!
Are your error_log files big? If you're getting recurring error messages, we can update programming code or fix platform issues.
If spambots are attacking your Maryland website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.
Are you interested in installing a caching plugin in your Maryland website, but not sure how to properly configure the settings for best website performance? We can help recommend caching plugins, or just install and configure them for you!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Is your Maryland website being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Do you want to create a backup of your Maryland website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Maryland web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Maryland website. We've seen businesses in and around Maryland lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Maryland website? If your Maryland site was developed in a platform we work within, such as WordPress, Shopify or BigCommerce, we'll be happy to help!
With years of experience developing websites for Maryland businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. Having said that, it's better to master a few platforms than try to specialize in them all. For that reason, our web maintenance agency for Maryland websites tends to service only the following platforms:
As a web support company, we used to maintain and support Joomla and Magento websites for Maryland-area businesses. The reason we moved away from those platforms was to let our web maintenance experts focus more on training and support.
Ask the Maryland web support company some questions about their services before you sign up for a package. It'll give you a better idea of the relationship you'll have with the Maryland website support team before you pay them, give them website access, and give them full access to your hosting. Let's go over some simple questions to ask:
We find it beneficial to run these questions by any Maryland website services agency before subscribing to their website support packages, since it will provide much better understanding for you regarding the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.
Companies in and around Maryland often ask us for a web maintenance plan to establish routines and procedures. We can help your Maryland business set up a website maintenance plan so all aspects of your website, hosting, and domain name are monitored regularly.
Here is a list of annual Maryland web support tasks to review:
Check out this list of semi-annual Maryland website support tasks to review:
Check out this list of monthly Maryland web maintenance tasks to consider:
The starting price for our Maryland website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Maryland websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For Maryland businesses with mission-critical applications, we offer emergency Maryland website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Maryland, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Maryland web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Maryland website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Maryland to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Maryland who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Maryland website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
If you've been searching for experienced website maintenance and support companies serving major cities throughout Maryland, we'll be the web maintenance team you want to contact. Our web maintenance experts frequently offer website maintenance and help in Annapolis, Baltimore, Bethesda, Columbia, Frederick, Rockville, Salisbury, or Silver Spring throughout Maryland. From simple website updates and platform upgrades, to website training and emergency support, our web support agency will have you covered!
When looking for website experts to handle website maintenance and support in smaller cities throughout Maryland, we still hope you'll consider our web maintenance services. We have a full staff of dedicated website experts ready to help Maryland-area businesses. Whether your business is located in Aberdeen, Adelphi, Arbutus, Arnold, Bel Air, Camp Springs, Carney, Catonsville, Chillum, Clinton, Cockeysville, Colesville, Crofton, Cumberland, Edgewood, Elkridge, Essex, Fairland, Ferndale, Fort Washington, Greater Landover, Greater Upper Marlboro, Green Haven, Greenbelt, Hagerstown, Hillcrest Heights, Hyattsville, Langley Park, Lanham-Seabrook, Lochearn, Middle River, Montgomery Village, North Laurel, North Potomac, olney, Owings Mills, Oxon Hill-Glassmanor, Parkville, Pikesville, Randallstown, Redland, Reisterstown, Severna Park, South Gate, South Laurel, St. Charles, Suitland-Silver Hill, Wheaton-Glenmont, Woodlawn, or a different city, our website maintenance agency will be ready to help with all your Maryland website support services!
WebCitz offers discounted Maryland website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Maryland with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
Example #2: You are an existing client in Maryland with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.
For Maryland site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.
* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.
Example #1: You are an existing Maryland client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.
For existing Maryland website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.
Example #1: You are an existing Maryland client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.
Example #2: You are an existing Maryland client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.