Our team doesn't just build Annapolis websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a website maintenance firm with a team of website experts that never outsources Annapolis website support to anyone.
We're the perfect choice for all of your Annapolis web maintenance needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
We emphasize availability and communication for our Annapolis website maintenance services. You'll have no problem getting in touch with a member of our website support team if you need something simple done today or if you have a complicated question that's best explained over the phone!
We see web maintenance as a reactive support service where we provide your Annapolis business with the right web developer resources to fix just about any problem. These are some examples of website issues that Annapolis website support firms might fix:
Those services are just a taste of what Annapolis web maintenance might look like. In fact, Annapolis website maintenance is basically anything a web developer or digital marketer does to your website.
We consider web support a reactive service because most Annapolis website owners don't want a developer messing with their website without their permission. Our agency will be your web support team on standby for any questions you have. There are some web maintenance services we can provide your Annapolis website in a proactive manner though.
For website owners in Annapolis interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! As part of our proactive website management service, our team can take care of platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring.
If you live in Annapolis, you probably love the Navy Midshipmen basketball team. Go Navy Midshipmen! In addition to supporting Annapolis-area websites, our website maintenance agency also offers Baltimore, Bethesda, Columbia, Frederick, Rockville, Salisbury, and Silver Spring small businesses and large corporations help with their websites.
There will come a time when every Annapolis website needs some sort of maintenance. It's just that the internet changes all the time. However, we don't charge a lot for Annapolis web maintenance, so you'll be able to afford it! Website maintenance in Annapolis might be needed for these reasons:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. Plan your budget and schedules for website support and maintenance based on your Annapolis business's potential future needs.
It's our job to understand your web support needs, schedule your work in a timely fashion, and follow up with your Annapolis business after the work is done.
Most Annapolis website support services start with an email from the website owner. Your email gets routed to our ticket system and automatically gets assigned to your project manager. Anyone on our team can work on the ticket without delay, resulting in faster turnaround time.
Phone or live chat requests follow a similar process to Annapolis web maintenance. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.
After the launch of a website, we're often asked for detailed examples of Annapolis web support requests. We've performed these Annapolis website support services in the past, and would be happy to do it for you too!
Your Annapolis website might need a paragraph updated, an image changed, or a new page added. Keeping content fresh for search engines and visitors is just normal, routine web maintenance.
If your Annapolis website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. This will help improve page load times, which are beneficial to user experience and search engine optimization.
It's important to keep your Annapolis website updated if it runs on a CMS like WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
It's important to update your Annapolis website's plugins and extensions to reflect the latest changes by the developers. The idea is similar to updating the CMS platform since it fixes security and functionality problems.
Did Google Search Console tell you about a coverage problem? If so, we can fix the coverage issues, and let you know how it went. By making Google happy, you'll boost your search engine rankings throughout Annapolis and beyond!
Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Annapolis, and ecommerce product or some other common data type.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Interested in using Google Tag Manager for managing custom scripts? No problem at all! We'll happily install Google Tag Manager on your Annapolis website and teach you how to use it.
Tracking conversions is important if you want to understand the benefits of online advertising for your Annapolis website. Then you'll know where your conversions come from, whether it be direct traffic, organic search, or paid ads.
Are large images slowing down your Annapolis website? No problem at all! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!
Is your website ready for live chat? If you'd like us to recommend the best live chat system for your Annapolis business, install the tracking code, and customize the design for your branding, we can do it!
Are your error_log files big? To stop recurring error messages, we can diagnose the problem and update programming code.
To reduce unwanted submissions on your Annapolis website, we can setup an invisible or checkbox reCaptcha.
Interested in installing a caching plugin for your Annapolis website, but don't know how to set it up? We can help recommend caching plugins, or just install and configure them for you!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Have you been getting fake orders, contact submissions, or live chats from a particular network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.
Would you like a backup of your Annapolis website? Let us help you create one-time or scheduled backups that you can store locally or offsite.
When you're doing a major upgrade or extension installation, you should set up a development or staging site first. Just let us know if you need help creating and managing that development / staging site!
Do you prefer to make design changes based on statistical data regarding how users interact with your Annapolis web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Do you have a new website or are you removing pages? You will want to create 301 redirects for your Annapolis website to prevent broken pages from hurting your SEO. Having broken pages will cost your Annapolis business a lot of organic traffic if they aren't fixed with 301 redirects. We are happy to help you resolve broken pages through the creation of 301 redirects within .htaccess files, nginx templates, and CMS plugins.
Do you need help learning how to make changes to your Annapolis website? If your Annapolis site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
With years of experience developing websites for Annapolis businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. Nevertheless, mastering a handful of platforms is better than trying to be an expert on everything. Because of that, we tend to service only these platforms for Annapolis websites:
We've managed Joomla and Magento platforms for Annapolis businesses in the past. However, we chose not to use those platforms so our website support experts could focus on training and support within the more popular platforms.
Ask the Annapolis web support company some questions about their services before you sign up for a package. By doing this, you'll be able to better understand your future experience with their professional Maryland web maintenance services before you submit payment or provide website access. You can ask these simple questions:
If you ask these questions to a Annapolis website services agency, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
Companies in and around Annapolis often ask us for a website maintenance plan to establish routines and procedures. Whether it's your website, hosting, or domain name, we'll make sure your Annapolis business has a web support plan to ensure optimum performance.
Read through this list of annual Annapolis website support tasks to consider:
Read through this list of semi-annual Annapolis web maintenance tasks to review:
Here are a list of monthly Annapolis web maintenance tasks to review:
The starting price for our Annapolis website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Annapolis websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Annapolis, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Annapolis web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Annapolis website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Annapolis to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Annapolis who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Annapolis website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Annapolis website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Annapolis with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Annapolis site owners interested in proactive website and extension updates.
Example #1: You are an existing Annapolis client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.