Our team doesn't just build Baltimore websites; we also offer website maintenance and support services because we know questions and concerns come up!
We are a website maintenance firm with a team of website experts that works from a single location and never outsources Baltimore website support services.
Because of this, our web maintenance firm is the best choice for all your Baltimore website support needs, including website platform upgrades, site speed improvements, website security fixes, and website issue resolutions.
We're the perfect choice for all of your Baltimore web support needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
You'll enjoy working with our team for your Baltimore website support services because of the emphasis we put on availability and communication. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
We view web maintenance to be a reactive support service that provides your Baltimore business with the appropriate web developer resources to solve nearly any website problem. Here are a few examples of website problems that might need Baltimore web maintenance:
The previously mentioned services are just a glimpse of what we view as possible Baltimore website maintenance services. Basically, Baltimore web support is anything a web developer or internet marketer does to change your website.
Most Baltimore website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider website support a reactive service. When you choose to have our company maintain your Baltimore website, we'll be your web support team on standby for any request. However, we can provide some proactive website maintenance services for your Baltimore website.
For website owners in Baltimore interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
If you live in Baltimore, you probably love the Baltimore Ravens football team. Go Baltimore Ravens! In addition to supporting Baltimore-area websites, our web support company also offers Annapolis, Bethesda, Columbia, Frederick, Rockville, Salisbury, and Silver Spring small businesses and large corporations help with their websites.
At some point in time, every Baltimore website will require some form of web maintenance. It's because the internet is always changing. Not to worry though, our Baltimore website maintenance cost isn't expensive so it should be affordable for you to maintain your website! There are a few reasons why a website in Baltimore might need maintenance:
There are many reasons why a website might need maintenance, other than just to update something. It is important to understand the future needs of your Baltimore business when planning budgets and schedules for website maintenance and support.
We have an experienced website maintenance team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with your Baltimore business after the tasks have been completed.
A Baltimore web support service usually starts with an email from you. That email is routed into our ticket system and automatically assigned to the project manager on your account. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
For requests that originate from phone or live chat, a similar process to handling your Baltimore website support services unfolds. We route the support request to the most appropriate web developer on our team based on the nature of the work needed on your website.
We are often asked for detailed examples of Baltimore web maintenance requests that might come up after the launch of a website. The following are some examples of Baltimore website maintenance services we've provided in the past.
Changes to your Baltimore website could be as simple as updating a paragraph, swapping images, or adding a new page. These are just normal, routine web support tasks to keep content fresh for both search engines and visitors.
If your Baltimore website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. This will help improve page load times, which are beneficial to user experience and search engine optimization.
It's important to keep your Baltimore website updated if it runs on a CMS like WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
It's important to update your Baltimore website's plugins and extensions to reflect the latest changes by the developers. This is similar to the idea of updating the CMS platform since it helps patch security and functionality issues.
Did you get a report from Google Search Console telling you about a coverage issue? If so, we'll look at the coverage issues, fix them, and update you on the status. This will help your search engine rankings, throughout Baltimore and beyond, by making Google happy!
Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Baltimore, and ecommerce product or some other common data type.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Interested in using Google Tag Manager for managing custom scripts? No problem at all! We can add Google Tag Manager to your Baltimore website and even give you a crash course in using Google Tag Manager.
If you are interested in understanding the benefit of an online advertising campaign for your Baltimore website, it is important to setup conversion tracking. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.
Do you have a Baltimore website that's slow because of large images? No problem at all! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!
Is your website ready for live chat? If you'd like us to recommend the best live chat system for your Baltimore business, install the tracking code, and customize the design for your branding, we can do it!
Are your error_log files big? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.
If spambots are attacking your Baltimore website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.
Are you interested in installing a caching plugin in your Baltimore website, but not sure how to properly configure the settings for best website performance? We can recommend caching plugins, or we can install and configure them for you!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Have you been getting fake orders, contact submissions, or live chats from a particular network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.
Would you like a backup of your Baltimore website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. Whenever you need help with creating and managing your development site, just let us know!
Would you like to make changes to your Baltimore website based on statistical data? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Have you launched a new website or removed pages? You will want to create 301 redirects for your Baltimore website to prevent broken pages from hurting your SEO. Having broken pages will cost your Baltimore business a lot of organic traffic if they aren't fixed with 301 redirects. We are happy to help you resolve broken pages through the creation of 301 redirects within .htaccess files, nginx templates, and CMS plugins.
Do you need help learning how to make changes to your Baltimore website? If your Baltimore site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
We have a diverse team of web designers and web developers, for Baltimore businesses, who have been immersed in multiple website platforms over the years. Having said that, it's better to master a few platforms than try to specialize in them all. For that reason, our website support company for Baltimore websites tends to service only the following platforms:
As a web maintenance agency, we used to maintain and support Joomla and Magento websites for Baltimore-area businesses. However, we chose not to use those platforms so our website maintenance experts could focus on training and support within the more popular platforms.
Before signing up for any Baltimore web maintenance package, it is important to ask the Baltimore website maintenance company some questions about how their services work. It'll give you a better idea of the experience you'll have with their expert Maryland website support services prior to making payment and providing website access. Let's go over some simple questions to ask:
If you ask these questions to a Baltimore website services firm, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
We are often asked for a web maintenance plan by larger companies in and around Baltimore looking to establish routines and procedures within their IT department. We can help your Baltimore business set up a website maintenance plan so all aspects of your website, hosting, and domain name are monitored regularly.
Here is a list of annual Baltimore web support tasks to review:
Read through this list of semi-annual Baltimore website support tasks to review:
Here are a list of monthly Baltimore web maintenance tasks to review:
The starting price for our Baltimore website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Baltimore websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Baltimore, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Baltimore web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Baltimore website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Baltimore to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Baltimore who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Baltimore website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Baltimore website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Baltimore with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Baltimore site owners interested in proactive website and extension updates.
Example #1: You are an existing Baltimore client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.