Our team doesn't just build Columbia websites; we also offer website maintenance and support services because we know questions and concerns come up!
Our web maintenance company works out of a single location and never outsources Columbia web support.
This makes our website support company the perfect choice to provide all your Columbia website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
You'll enjoy working with our team for your Columbia website maintenance services because of the emphasis we put on availability and communication. If you need something simple done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!
Web maintenance is a reactive support service that connects you with the right web developer to fix nearly any website issue. There are many examples of website issues that might require service from Columbia web support companies, including:
The previously mentioned services are just a glimpse of what we view as possible Columbia web maintenance services. In fact, Columbia web maintenance is really anything a web developer or digital marketer does to your website to change it in some manner.
We consider website maintenance a reactive service because most Columbia website owners don't want a developer messing with their website without their permission. You can count on our firm to keep your Columbia website running smoothly. There are some website support services we can provide your Columbia website in a proactive manner though.
We're happy to help website owners in Columbia who need proactive website upkeep! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
In addition to supporting Columbia-area websites, our web maintenance firm also offers Annapolis, Baltimore, Bethesda, Frederick, Rockville, Salisbury, and Silver Spring small businesses and large corporations help with their websites.
Every Columbia website will need some website support at some point. The reason is simply that the internet is always changing. Not to worry though, our Columbia web maintenance cost isn't expensive so it should be affordable for you to maintain your website! Here are some common reasons why a website in Columbia might require web maintenance services:
As you can see, there are many reasons a website may require maintenance above and beyond the obvious reasons of just wanting to update something on the website. It is important to understand the future needs of your Columbia business when planning budgets and schedules for website maintenance and support.
Our professional web maintenance team puts in a lot of effort to understand your needs, schedule your work on time, and follow up with your Columbia business after the work is done.
Most website maintenance services start with an email from you, the owner of the Columbia website. That email is routed into our ticket system and automatically assigned to the project manager on your account. From there, anyone on our team can work on the ticket without delay, leading to faster turnaround time and simplified internal communication.
Phone or live chat requests follow a similar process to Columbia web support. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.
We're often asked for examples of Columbia web maintenance requests after a website launches. Here are several examples of Columbia web maintenance services we've been asked to perform in the past and would be more than happy to provide to you!
A simple change to your Columbia website might include updating a paragraph on a page, swapping out an image, or adding a new page. Keeping content fresh for search engines and visitors is just normal, routine website maintenance.
If your Columbia website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. It'll help improve page load times, which will make users and search engines happy.
It's important to keep your Columbia website updated if it runs on a CMS like WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
It's important to update plugins and extensions on your Columbia website if they were developed and maintained by a third-party. This is similar to the idea of updating the CMS platform since it helps patch security and functionality issues.
Did you get a report from Google Search Console telling you about a coverage issue? If so, we can fix the coverage issues, and let you know how it went. Make Google happy, and you'll rank higher throughout Columbia and beyond!
Do you ever see product prices or reviews in Google organic search results? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Columbia business, or an ecommerce product.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Would you like to manage custom scripts more easily with Google Tag Manager? Not a problem! We can add Google Tag Manager to your Columbia website and even give you a crash course in using Google Tag Manager.
It's important to setup conversion tracking for your Columbia website if you want to understand the benefits of online advertising. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.
Do you have a Columbia website that's slow because of large images? That won't be a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Is your website ready for live chat? Our experts can help you pick the right live chat system, install the tracking code, and customize the design to match your Columbia business branding!
Have you noticed large error_log files on your hosting account? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.
To reduce unwanted submissions on your Columbia website, we can setup an invisible or checkbox reCaptcha.
Interested in installing a caching plugin for your Columbia website, but don't know how to set it up? We can help you figure out which caching plugins to install and configure on your website!
If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.
Is your Columbia website getting fake orders, contact submissions, or live chats? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Do you want to create a backup of your Columbia website? Backups can be performed one-time, or scheduled at specific intervals, and stored locally or offsite.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. Just let us know if you need help creating and managing that development / staging site!
Are you a fan of making Columbia web design changes based on statistical data? We can help you run A/B testing to help you decide which design or content layouts are best.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Columbia website. We've seen businesses in and around Columbia lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Columbia website? If your Columbia site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
For Columbia businesses, we have a team of web designers and web developers who have experience with multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. For that reason, our web support agency for Columbia websites tends to service only the following platforms:
As a website support firm, we used to maintain and support Joomla and Magento websites for Columbia-area businesses. However, we chose not to use those platforms so our web maintenance experts could focus on training and support within the more popular platforms.
If you're thinking about signing up for any Columbia website support package, make sure you ask the company how their services work. This will help you get a better idea of the experience you will have with their professional Maryland website maintenance services before you submit payment and provide website access. Let's go over some simple questions to ask:
If you ask these questions to a Columbia website services agency, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
Larger companies in and around Columbia often ask us for a web support plan. We are happy to help your Columbia business develop a website support plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Here is a list of annual Columbia web maintenance tasks to review:
Read through this list of semi-annual Columbia website maintenance tasks to review:
Check out this list of monthly Columbia web support tasks to consider:
The starting price for our Columbia website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Columbia websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Columbia, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Columbia web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Columbia website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Columbia to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Columbia who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Columbia website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Columbia website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Columbia with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Columbia site owners interested in proactive website and extension updates.
Example #1: You are an existing Columbia client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.