Our team doesn't just build Rockville websites; we also offer website maintenance and support services because we know questions and concerns come up!
Our website maintenance firm works out of a single location and never outsources Rockville website support.
This makes our web maintenance firm the perfect choice to provide all your Rockville website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
You'll enjoy working with our team for your Rockville web support services because of the emphasis we put on availability and communication. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
Web maintenance is a reactive support service that connects you with the right web developer to fix nearly any website issue. There are many examples of website issues that might require service from Rockville website support firms, including:
These are just a few of the Rockville web maintenance services we offer. In fact, Rockville website maintenance is really anything a web developer or digital marketer does to your website to change it in some manner.
Most Rockville website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider web support a reactive service. Our agency will be your web support team on standby for any questions you have. There are some web maintenance services we can provide your Rockville website in a proactive manner though.
For website owners in Rockville interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
In addition to supporting Rockville-area websites, our website maintenance agency also offers Annapolis, Baltimore, Bethesda, Columbia, Frederick, Salisbury, and Silver Spring small businesses and large corporations help with their websites.
Every Rockville website will need some web maintenance at some point. The reason is simply that the internet is always changing. Not to worry though, our Rockville web maintenance cost isn't expensive so it should be affordable for you to maintain your website! There are a few reasons why a website in Rockville might need maintenance:
As you can see, there are many reasons a website may require maintenance above and beyond the obvious reasons of just wanting to update something on the website. It is important to understand the future needs of your Rockville business when planning budgets and schedules for website maintenance and support.
Our professional website support team puts in a lot of effort to understand your needs, schedule your work on time, and follow up with your Rockville business after the work is done.
Most web maintenance services start with an email from you, the owner of the Rockville website. That email is routed into our ticket system and automatically assigned to the project manager on your account. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
Phone or live chat requests follow a similar process to Rockville website maintenance. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.
We're often asked for examples of Rockville website support requests after a website launches. Here are several examples of Rockville web maintenance services we've been asked to perform in the past and would be more than happy to provide to you!
Changes to your Rockville website could be as simple as updating a paragraph, swapping images, or adding a new page. Keeping content fresh for search engines and visitors is just normal, routine web maintenance.
If your Rockville website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. This will help improve page load times, which are beneficial to user experience and search engine optimization.
It's important to keep your Rockville website updated if it runs on a CMS like WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
It's important to update your Rockville website's plugins and extensions to reflect the latest changes by the developers. It's similar to updating the CMS platform since it helps patch security and functionality issues.
Did you get a report from Google Search Console telling you about a coverage issue? If so, we'll look at the coverage issues, fix them, and update you on the status. By making Google happy, you'll boost your search engine rankings throughout Rockville and beyond!
Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Rockville, and ecommerce product or some other common data type.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Interested in using Google Tag Manager for managing custom scripts? No problem at all! We can add Google Tag Manager to your Rockville website and even teach you how to use it.
If you are interested in understanding the benefit of an online advertising campaign for your Rockville website, it is important to setup conversion tracking. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.
Are large images slowing down your Rockville website? No problem at all! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!
Is your website ready for live chat? If you'd like us to recommend the best live chat system for your Rockville business, install the tracking code, and customize the design for your branding, we can do it!
Are your error_log files big? If you're getting recurring error messages, we can update programming code or fix platform issues.
If spambots are attacking your Rockville website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.
Interested in installing a caching plugin for your Rockville website, but don't know how to set it up? We can help recommend caching plugins, or just install and configure them for you!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Have you been getting fake orders, contact submissions, or live chats from a particular network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.
Would you like a backup of your Rockville website? Backups can be performed one-time, or scheduled at specific intervals, and stored locally or offsite.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. Whenever you need help with creating and managing your development site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Rockville web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Have you launched a new website or removed pages? You will want to create 301 redirects for your Rockville website to prevent broken pages from hurting your SEO. Having broken pages will cost your Rockville business a lot of organic traffic if they aren't fixed with 301 redirects. We are happy to help you resolve broken pages through the creation of 301 redirects within .htaccess files, nginx templates, and CMS plugins.
Do you need help learning how to make changes to your Rockville website? If your Rockville site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
For Rockville businesses, we have a team of web designers and web developers who have experience with multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. For that reason, our website maintenance firm for Rockville websites tends to service only the following platforms:
As a web support company, we used to maintain and support Joomla and Magento websites for Rockville-area businesses. However, we chose not to use those platforms so our web maintenance experts could focus on training and support within the more popular platforms.
If you're thinking about signing up for any Rockville web support package, make sure you ask the company how their services work. This will help you get a better idea of the experience you will have with their expert Maryland web maintenance services before you submit payment and provide website access. Let's go over some simple questions to ask:
If you ask these questions to a Rockville website services firm, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
Larger companies in and around Rockville often ask us for a website maintenance plan. We are happy to help your Rockville business develop a web support plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Here is a list of annual Rockville website support tasks to review:
Read through this list of semi-annual Rockville web maintenance tasks to review:
Here are a list of monthly Rockville website maintenance tasks to review:
The starting price for our Rockville website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Rockville websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Rockville, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Rockville web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Rockville website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Rockville to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Rockville who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Rockville website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Rockville website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Rockville with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Rockville site owners interested in proactive website and extension updates.
Example #1: You are an existing Rockville client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.