Silver Spring, MD Website Maintenance Services

Support for Silver Spring Websites

Our team doesn't just build Silver Spring websites; we also offer website maintenance and support services because we know questions and concerns come up!

500+ active clients
500+
Satisfied Digital Marketing Clients
18 years in business
2004
Founded 18+ Years Ago
20+ Onsite experts
14+
Onsite Experts (No Outsourcing)

Website Support Experts for Silver Spring, MD Businesses

We're a website maintenance agency with a team of website experts that never outsources Silver Spring website support to anyone.

This makes our web maintenance agency the perfect choice to provide all your Silver Spring website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.

You'll enjoy working with our team for your Silver Spring website maintenance services because of the emphasis we put on availability and communication. You'll have no problem getting in touch with a member of our website support team if you need something simple done today or if you have a complicated question that's best explained over the phone!

What is Involved in Maintaining Silver Spring, MD Websites

We see web maintenance as a reactive support service where we provide your Silver Spring business with the right web developer resources to fix just about any problem. There are many examples of website issues that might require service from Silver Spring website support companies, including:

  • Upgrading your website platform to the latest version.
  • Updating apps and plugins to make them safer and more functional.
  • Adding new web pages as you release new information.
  • Writing new blog content to help you stay fresh.
  • Rearranging your Silver Spring site's navigation menu.
  • Making your page faster to pass Google Core Web Vitals.
  • Backing up your website's files and databases.
  • Modifying the look and feel of your website's design.
  • Fixing site audit issues or Google Search Console coverage problems.
  • Enhancing technical SEO with structured data, open graph tags, etc.
  • Providing a solution to any other website problem.

Those services are just a taste of what Silver Spring website maintenance might look like. In fact, Silver Spring web support is basically anything a web developer or digital marketer does to your website.

Reactive Silver Spring Website Support

Most Silver Spring website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider website support a reactive service. You can count on our firm to keep your Silver Spring website running smoothly. There are some web maintenance services we can provide your Silver Spring website in a proactive manner though.

View Silver Spring Website Maintenance Pricing

Proactive Silver Spring Website Support

Interested in a proactive website management service for some of your website upkeep? We're happy to help! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.

View Silver Spring Website Management Pricing

In addition to supporting Silver Spring-area websites, our website maintenance firm also offers Annapolis, Baltimore, Bethesda, Columbia, Frederick, Rockville, Salisbury, small businesses and large corporations help with their websites.

A Few of Our Web Maintenance & Support Specialists

Drew PMicah SDana CJake FAshton HDavid W

Who Needs Website Support in Silver Spring, MD

There will come a time when every Silver Spring website needs some sort of maintenance. The reason is simply that the internet is always changing. Not to worry though, our Silver Spring web maintenance cost isn't expensive so it should be affordable for you to maintain your website! Website maintenance in Silver Spring might be needed for these reasons:

  • When a hosting provider upgrades their servers, they may remove older versions of PHP that your Silver Spring website was originally developed to support. When this happens, you need to refactor your application or upgrade to a newer framework that supports the newer PHP version. There's no way you can expect custom web functionality to work forever.
  • Content management systems or ecommerce platforms eventually deprecate old versions so their teams can focus on the new ones. Magento 1.x store owners recently had to migrate to Magento 2.x or an alternative ecommerce platform because Magento 1.x had reached "End of Life" status and wouldn't be maintained or updated. Silver Spring-area ecommerce businesses running Magento 1.x found themselves looking for an ecommerce developer to help migrate their store.
  • When a website owner has become a victim of malware or some other form of malicious activity, the Silver Spring website will need to be reviewed for security exploits and cleaned of malware. This is time-consuming, and often happens when the website owner isn't paying attention to the first two website maintenance examples.
  • To ensure future visitors to your Silver Spring website receive accurate information about your organization, products, or services, your Silver Spring website content needs to be refreshed. Keeping your Silver Spring website up to date is key to its success.

Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. Plan your budget and schedules for website support and maintenance based on your Silver Spring business's potential future needs.

How We Perform Silver Spring, MD Web Support

It's our job to understand your website support needs, schedule your work in a timely fashion, and follow up with your Silver Spring business after the work is done.

Most web maintenance services start with an email from you, the owner of the Silver Spring website. That email is routed into our ticket system and automatically assigned to the project manager on your account. Anyone on our team can work on the ticket without delay, resulting in faster turnaround time.

The process for Silver Spring web maintenance services that come from phone or chat is similar. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.

Example Website Maintenance Service List for Silver Spring, MD Businesses

After the launch of a website, we're often asked for detailed examples of Silver Spring web support requests. Here are several examples of Silver Spring website support services we've been asked to perform in the past and would be more than happy to provide to you!

Simple Silver Spring Website Changes

Your Silver Spring website might need a paragraph updated, an image changed, or a new page added. This is just normal, routine web maintenance to keep content fresh for both search engines and visitors.

Silver Spring Page Speed Improvements

Let us check your Silver Spring website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. User experience and SEO will both benefit from better page load times.

Platform Updates / Security Fixes

If your Silver Spring website is running on a content management system, like WordPress, it is important to keep the platform updated. This helps improve security and functionality - sometimes the updates are relatively quick to perform, which is a win-win!

Extension / Plugin Updates

It's important to update plugins and extensions on your Silver Spring website if they were developed and maintained by a third-party. The idea is similar to updating the CMS platform since it fixes security and functionality problems.

Fixing Search Console Issues

Did Google Search Console tell you about a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. Make Google happy, and you'll rank higher throughout Silver Spring and beyond!

Setup Structured Data

Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is structured data, which is a standardized way of describing content on the web, whether it's a local business in Silver Spring or an ecommerce product.

Add Open Graph to Your Website

Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Silver Spring business.

Add Google Tag Manager

Interested in using Google Tag Manager for managing custom scripts? That won't be a problem! We can add Google Tag Manager to your Silver Spring website and even give you a crash course in using Google Tag Manager.

Implement Conversion Tracking

Tracking conversions is important if you want to understand the benefits of online advertising for your Silver Spring website. Then you'll know where your conversions come from, whether it be direct traffic, organic search, or paid ads.

Image Compression (Optimization)

Is your Silver Spring website slow because of large images? That won't be a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!

Integrate a Live Chat

Do you want to try live chat on your website? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Silver Spring business!

Resolve Errors in Log Files

Are your error_log files big? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.

Reduce Spam with reCaptcha

To reduce unwanted submissions on your Silver Spring website, we can setup an invisible or checkbox reCaptcha.

Implement a Caching Plugin

Are you interested in installing a caching plugin in your Silver Spring website, but not sure how to properly configure the settings for best website performance? We can help recommend caching plugins, or just install and configure them for you!

Send Website Emails Over SMTP

We can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail to improve email deliverability.

Restrict Malicious IP Addresses

Have you been getting fake orders, contact submissions, or live chats from a particular network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.

Run Website & Database Backups

Would you like a backup of your Silver Spring website? We can help you create one-time or scheduled backups that store locally or at an offsite location.

Create a Development Website

Before you do a major update or extension installation, it's a good idea to setup a development or staging site. Whenever you need help with creating and managing your development site, just let us know!

Implement A/B Testing

Are you a fan of making Silver Spring web design changes based on statistical data? We can help you run A/B testing to help you decide which design or content layouts are best.

Setup 301 Redirects

Are you launching a new website or removing pages from your website? You should create 301 redirects for your Silver Spring website. Having broken pages will cost your Silver Spring business a lot of organic traffic if they aren't fixed with 301 redirects. We can help you set up 301 redirects in .htaccess files, nginx templates, and CMS platforms.

Offer Website Training

Want to learn how to make simple edits to your Silver Spring website? We'll be happy to help if your Silver Spring site was built on a platform we work with, such as WordPress or Shopify.

The Platforms We Maintain for Silver Spring, MD Websites

With years of experience developing websites for Silver Spring businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. For that reason, our website maintenance agency for Silver Spring websites tends to service only the following platforms:

We've managed Joomla and Magento platforms for Silver Spring businesses in the past. However, we chose to move away from those platforms to allow our website maintenance experts to focus more heavily on training and support within the other systems.

Questions to Ask Silver Spring, MD Web Support Agencies

Ask the Silver Spring web maintenance company some questions about their services before you sign up for a package. This will help you get a better idea of the experience you will have with their premium Maryland web support services before you submit payment and provide website access. Let's go over some simple questions to ask:

  • What kind of security do you have on your site? Do you scan client websites for security?
  • When can I expect an average Silver Spring website support request to be completed?
  • Do you outsource your Silver Spring web maintenance services?
  • How much might it cost to maintain an average Silver Spring website?
  • Are there any minimum deductions or minimum billable expenses for Silver Spring website updates?
  • Can you tell me what your normal business hours are?
  • Will you keep me informed about new updates within my platform?

We find it beneficial to run these questions by any Silver Spring website services agency before subscribing to their website maintenance packages, since it will provide much better understanding for you regarding the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.

Silver Spring, MD Web Support Plans and Tips

Companies in and around Silver Spring often ask us for a website support plan to establish routines and procedures. We are happy to help your Silver Spring business develop a web maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.

Here is a list of annual Silver Spring website maintenance tasks to review:

  • Check if your web hosting provider has newer servers that your account can be migrated to.
  • Check if your website platform is releasing a major upgrade in the near future which will require a major overhaul of your website.
  • Attempt to restore a website backup to ensure the data being stored is sufficient for full recovery. Also make sure you are storing backups in a remote location away from Silver Spring.
  • Take a look at the websites of your competitors (even those outside Silver Spring) to see if you're missing out on anything.
  • Ensure your website is secure by performing a full security review.
  • Make sure structured data, open graph, and social links are working.
  • Verify the necessity of any 3rd party tracking, live chat, or heat map scripts that are installed.
  • Remove any unnecessary development or staging websites.

Read through this list of semi-annual Silver Spring web support tasks to review:

  • Make sure you have access to your domain name and it's not about to expire. When you have to renew your domain name, this will come in handy.
  • Check your hosting account credentials and make sure it's not about to expire.
  • Make sure you have access to your DNS.
  • Find out if your SSL certificate will expire soon.
  • Make sure you have remote backups outside Silver Spring and that your website backup schedule is working.
  • If you have an automated image optimization service, verify it is working properly.
  • Check if the website is throwing any console errors.

Here are a list of monthly Silver Spring website support tasks to review:

  • Ensure your website doesn't have any broken links, which affect user experience and SEO.
  • Make sure your website isn't having performance issues after recent updates.
  • Check Google Search Console for any coverage issues.
  • Update some of your service pages or blog articles to keep your website fresh.
  • Take a look at your website platform and extensions for any available updates.

The Cost of Web Maintenance Service in Silver Spring, MD

The starting price for our Silver Spring website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Silver Spring websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.

To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Silver Spring, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.

If you pre-purchase a block of time for your Silver Spring web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.

What is Considered Billable Time?

When talking with prospective Silver Spring website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Silver Spring to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Silver Spring who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Silver Spring website.

Here are examples of what is considered billable time:

  • Reading through lengthy emails to understand what is being requested.
  • Preparing responses to lengthy or complex email messages.
  • Helping you figure out your domain name or web hosting provider.
  • Scheduling your website maintenance to be completed by the best team member.
  • Talking with you on the phone about ideas or tasks you want to discuss.
  • Reviewing completed work for quality control purposes.
  • Providing you training on how to handle administrative tasks.
  • Researching unique solutions to difficult questions you present our team.
  • Providing more detailed time usage reports, beyond the automated monthly update email.
  • Helping you figure out email client issues within Microsoft Outlook, Apple Mail, etc.
  • Almost any other task not specifically mentioned in the list below.

Here are examples of what is not considered billable time:

  • Talking with you about personal matters, such as the weather, a recent vacation, or a sporting event.
  • Responding to simple email messages that don't require research or lengthy feedback.
  • Handling accounting-related tasks, such as invoice generation, payment confirmations, etc.

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Silver Spring Website Maintenance Pricing

WebCitz offers discounted Silver Spring website maintenance services for clients interested in retaining our services through a pre-purchased block of time.

Invoiced Monthly

$ 119.50/hr

  • Existing Clients Only
  • Any Time Spent Billed Monthly
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
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Pre-Purchased Block of Time

As Low As $99.95/hr

  • Dedicated Account Manager
  • No Contracts, Auto-Renewals, or Expirations
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays

Example #1: You are an existing client in Silver Spring with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.

Silver Spring Website Management Pricing

For Silver Spring site owners interested in proactive website and extension updates.

Quarterly

$ 150/qtr

  • Quarterly CMS Updates, Theme Updates, Extension Updates, and Functionality Testing

Monthly

$ 125/mo

  • Monthly CMS Updates, Theme Updates, Extension Updates, and Functionality Testing

Example #1: You are an existing Silver Spring client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.

Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.

Hear what our customers are saying

Sarah Grantham

Sarah Grantham

Corey was absolutely amazing in helping me with my issue. He was encouraging as we worked through things that to me were huge, but he made them seem small. Will definitely use WebCitz again!!!
George Ormond

George Ormond

Corey was extremely helpful and spent a considerable amount of time going over my difficulties with a newly created website put together by someone else. I was under a very stressful deadline and he was extremely considerate and helpful. He managed to fix the problems that I was experiencing with my website. I had reached out to a number of website developers for help but only heard back from Webcity and Corey got back to me within minutes!
Carissa Giebel

Carissa Giebel

They are great to work with. Always quick to respond to my questions and assist when needed! They have been working with me at Legacy Law Group, LLC for many years.
Tara Candland

Tara Candland

Incredibly responsive, fast, and professional. They quickly understood the issue we were having with our site, which was fairly complicated, and were able to resolve it. They kept us updated in lay terms along the way so that we could understand how the issue was progressing.
Southwest Radio Church

Southwest Radio Church

What can I say about this company? These people that work there? Unbelievable!! It doesn't matter when or why you call, they will help you. The other part of that statement is: I never have to call them! They made a web site for us that works 24/7. But if I do call they actually take care of it right then. ... great bunch of guys...Southwest Radio Church really appreciates you!!
Cassie Richards

Cassie Richards

Working with WebCitz has been nothing but a great experience. David, Jake, Drew, and the rest of the team are easy to work with, accommodating, and very knowledgeable. WebCitz is a company that you can trust will be there when you need them most. If I’m having an issue or problem with a website, I can always count on a quick response and a timely solution.
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