Our team doesn't just build Silver Spring websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a website maintenance agency with a team of website experts that never outsources Silver Spring website support to anyone.
This makes our web maintenance agency the perfect choice to provide all your Silver Spring website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
You'll enjoy working with our team for your Silver Spring website maintenance services because of the emphasis we put on availability and communication. You'll have no problem getting in touch with a member of our website support team if you need something simple done today or if you have a complicated question that's best explained over the phone!
We see web maintenance as a reactive support service where we provide your Silver Spring business with the right web developer resources to fix just about any problem. There are many examples of website issues that might require service from Silver Spring website support companies, including:
Those services are just a taste of what Silver Spring website maintenance might look like. In fact, Silver Spring web support is basically anything a web developer or digital marketer does to your website.
Most Silver Spring website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider website support a reactive service. You can count on our firm to keep your Silver Spring website running smoothly. There are some web maintenance services we can provide your Silver Spring website in a proactive manner though.
View Silver Spring Website Maintenance Pricing
Interested in a proactive website management service for some of your website upkeep? We're happy to help! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
View Silver Spring Website Management Pricing
In addition to supporting Silver Spring-area websites, our website maintenance firm also offers Annapolis, Baltimore, Bethesda, Columbia, Frederick, Rockville, Salisbury, small businesses and large corporations help with their websites.
There will come a time when every Silver Spring website needs some sort of maintenance. The reason is simply that the internet is always changing. Not to worry though, our Silver Spring web maintenance cost isn't expensive so it should be affordable for you to maintain your website! Website maintenance in Silver Spring might be needed for these reasons:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. Plan your budget and schedules for website support and maintenance based on your Silver Spring business's potential future needs.
It's our job to understand your website support needs, schedule your work in a timely fashion, and follow up with your Silver Spring business after the work is done.
Most web maintenance services start with an email from you, the owner of the Silver Spring website. That email is routed into our ticket system and automatically assigned to the project manager on your account. Anyone on our team can work on the ticket without delay, resulting in faster turnaround time.
The process for Silver Spring web maintenance services that come from phone or chat is similar. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.
After the launch of a website, we're often asked for detailed examples of Silver Spring web support requests. Here are several examples of Silver Spring website support services we've been asked to perform in the past and would be more than happy to provide to you!
Your Silver Spring website might need a paragraph updated, an image changed, or a new page added. This is just normal, routine web maintenance to keep content fresh for both search engines and visitors.
Let us check your Silver Spring website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. User experience and SEO will both benefit from better page load times.
If your Silver Spring website is running on a content management system, like WordPress, it is important to keep the platform updated. This helps improve security and functionality - sometimes the updates are relatively quick to perform, which is a win-win!
It's important to update plugins and extensions on your Silver Spring website if they were developed and maintained by a third-party. The idea is similar to updating the CMS platform since it fixes security and functionality problems.
Did Google Search Console tell you about a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. Make Google happy, and you'll rank higher throughout Silver Spring and beyond!
Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is structured data, which is a standardized way of describing content on the web, whether it's a local business in Silver Spring or an ecommerce product.
Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Silver Spring business.
Interested in using Google Tag Manager for managing custom scripts? That won't be a problem! We can add Google Tag Manager to your Silver Spring website and even give you a crash course in using Google Tag Manager.
Tracking conversions is important if you want to understand the benefits of online advertising for your Silver Spring website. Then you'll know where your conversions come from, whether it be direct traffic, organic search, or paid ads.
Is your Silver Spring website slow because of large images? That won't be a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Do you want to try live chat on your website? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Silver Spring business!
Are your error_log files big? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.
To reduce unwanted submissions on your Silver Spring website, we can setup an invisible or checkbox reCaptcha.
Are you interested in installing a caching plugin in your Silver Spring website, but not sure how to properly configure the settings for best website performance? We can help recommend caching plugins, or just install and configure them for you!
We can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail to improve email deliverability.
Have you been getting fake orders, contact submissions, or live chats from a particular network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.
Would you like a backup of your Silver Spring website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
Before you do a major update or extension installation, it's a good idea to setup a development or staging site. Whenever you need help with creating and managing your development site, just let us know!
Are you a fan of making Silver Spring web design changes based on statistical data? We can help you run A/B testing to help you decide which design or content layouts are best.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Silver Spring website. Having broken pages will cost your Silver Spring business a lot of organic traffic if they aren't fixed with 301 redirects. We can help you set up 301 redirects in .htaccess files, nginx templates, and CMS platforms.
Want to learn how to make simple edits to your Silver Spring website? We'll be happy to help if your Silver Spring site was built on a platform we work with, such as WordPress or Shopify.
With years of experience developing websites for Silver Spring businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. For that reason, our website maintenance agency for Silver Spring websites tends to service only the following platforms:
We've managed Joomla and Magento platforms for Silver Spring businesses in the past. However, we chose to move away from those platforms to allow our website maintenance experts to focus more heavily on training and support within the other systems.
Ask the Silver Spring web maintenance company some questions about their services before you sign up for a package. This will help you get a better idea of the experience you will have with their premium Maryland web support services before you submit payment and provide website access. Let's go over some simple questions to ask:
We find it beneficial to run these questions by any Silver Spring website services agency before subscribing to their website maintenance packages, since it will provide much better understanding for you regarding the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.
Companies in and around Silver Spring often ask us for a website support plan to establish routines and procedures. We are happy to help your Silver Spring business develop a web maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Here is a list of annual Silver Spring website maintenance tasks to review:
Read through this list of semi-annual Silver Spring web support tasks to review:
Here are a list of monthly Silver Spring website support tasks to review:
The starting price for our Silver Spring website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Silver Spring websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Silver Spring, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Silver Spring web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Silver Spring website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Silver Spring to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Silver Spring who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Silver Spring website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Silver Spring website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Silver Spring with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Silver Spring site owners interested in proactive website and extension updates.
Example #1: You are an existing Silver Spring client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.