Our team doesn't just build Massachusetts websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a website maintenance agency with a team of website experts that never outsources Massachusetts website support to anyone.
Because of this, our web maintenance agency is the best choice for all your Massachusetts website support needs, including website platform upgrades, site speed improvements, website security fixes, and website issue resolutions.
We're the perfect choice for all of your Massachusetts website maintenance needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
Our team puts a lot of emphasis on availability and communication for Massachusetts web support clients. You'll have no problem getting in touch with a member of our website support team if you need something simple done today or if you have a complicated question that's best explained over the phone!
We see website maintenance as a reactive support service where we provide your Massachusetts business with the right web developer resources to fix just about any problem. Here are a few examples of website problems that might need Massachusetts web maintenance:
Those services are just a taste of what Massachusetts website maintenance might look like. Basically, Massachusetts web support is anything a web developer or internet marketer does to change your website.
We consider website support a reactive service because most Massachusetts website owners don't want a developer messing with their website without their permission. Our firm will be your web support team on standby for any questions you have. There are some web maintenance services we can provide your Massachusetts website in a proactive manner though.
For website owners in Massachusetts interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! As part of our proactive website management service, our team can take care of platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring.
You might want to check our Massachusetts web support service level agreements if you need off-hours support, including holidays and weekends. This service must be in place before a website emergency happens at night, on the weekend, or during a holiday.
There will come a time when every Massachusetts website needs some sort of maintenance. It's because the internet is always changing. But don't worry, our Massachusetts web support costs aren't too high, so you can afford it! Website maintenance in Massachusetts might be needed for these reasons:
There are many reasons why a website might need maintenance, other than just to update something. When planning budgets and schedules for web maintenance and support, consider your Massachusetts business's potential future needs.
It's our job to understand your web support needs, schedule your work in a timely fashion, and follow up with your Massachusetts business after the work is done.
A Massachusetts website support service usually starts with an email from you. Your email gets routed into our ticket system and automatically assigned to your project manager. Anyone on our team can work on the ticket without delay, resulting in faster turnaround time.
Phone or live chat requests follow a similar process to Massachusetts web maintenance. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.
After the launch of a website, we're often asked for detailed examples of Massachusetts website maintenance requests. The following are some examples of Massachusetts web support services we've provided in the past.
Your Massachusetts website might need a paragraph updated, an image changed, or a new page added. Keeping content fresh for search engines and visitors is just normal, routine website support.
Let us check your Massachusetts website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. This will help improve page load times, which are beneficial to user experience and search engine optimization.
It's important to keep your Massachusetts website updated if it runs on a CMS like WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
It's important to update plugins and extensions on your Massachusetts website if they were developed and maintained by a third-party. The idea is similar to updating the CMS platform since it fixes security and functionality problems.
Has Google Search Console told you there's a coverage problem? If so, we can fix the coverage issues, and let you know how it went. By making Google happy, you'll boost your search engine rankings throughout Massachusetts and beyond!
When you search Google organically, have you noticed reviews or prices in the search results? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Massachusetts, and ecommerce product or some other common data type.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Interested in using Google Tag Manager for managing custom scripts? That won't be a problem! We'll happily install Google Tag Manager on your Massachusetts website and teach you how to use it.
It's important to setup conversion tracking for your Massachusetts website if you want to understand the benefits of online advertising. Then you'll know where your conversions come from, whether it be direct traffic, organic search, or paid ads.
Are large images slowing down your Massachusetts website? That won't be a problem! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!
Is your website ready for live chat? If you'd like us to recommend the best live chat system for your Massachusetts business, install the tracking code, and customize the design for your branding, we can do it!
Do you have a lot of error_log files on your hosting account? To stop recurring error messages, we can diagnose the problem and update programming code.
We can set up a checkbox or invisible reCaptcha to help minimize unwanted submissions on your Massachusetts website.
Interested in installing a caching plugin for your Massachusetts website, but don't know how to set it up? We can help recommend caching plugins, or just install and configure them for you!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Have you been getting fake orders, contact submissions, or live chats from a particular network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.
Is it time to make a backup of your Massachusetts website? Let us help you create one-time or scheduled backups that you can store locally or offsite.
Before you do a major update or extension installation, it's a good idea to setup a development or staging site. Just let us know if you need help creating and managing that development / staging site!
Do you prefer to make design changes based on statistical data regarding how users interact with your Massachusetts web page? We can help you run A/B testing to help you decide which design or content layouts are best.
Do you have a new website or are you removing pages? You will want to create 301 redirects for your Massachusetts website to prevent broken pages from hurting your SEO. Having broken pages will cost your Massachusetts business a lot of organic traffic if they aren't fixed with 301 redirects. We are happy to help you resolve broken pages through the creation of 301 redirects within .htaccess files, nginx templates, and CMS plugins.
Do you need help learning how to make changes to your Massachusetts website? If your Massachusetts site was developed in a platform we work within, such as WordPress, Shopify or BigCommerce, we'll be happy to help!
With years of experience developing websites for Massachusetts businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. Having said that, it's better to master a few platforms than try to specialize in them all. Therefore, we tend to only maintain Massachusetts websites on these platforms:
We've managed Joomla and Magento platforms for Massachusetts businesses in the past. However, we chose not to use those platforms so our web maintenance experts could focus on training and support within the more popular platforms.
Ask the Massachusetts website support company some questions about their services before you sign up for a package. It'll give you a better idea of the relationship you'll have with the Massachusetts web maintenance team before you pay them, give them website access, and give them full access to your hosting. Here are some simple questions to ask:
If you ask these questions to a Massachusetts website services company, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
Companies in and around Massachusetts often ask us for a web maintenance plan to establish routines and procedures. We can help your Massachusetts business set up a website maintenance plan so all aspects of your website, hosting, and domain name are monitored regularly.
Check out this list of annual Massachusetts web support tasks to review:
Read through this list of semi-annual Massachusetts website support tasks to review:
Read through this list of monthly Massachusetts web maintenance tasks to review:
The starting price for our Massachusetts website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Massachusetts websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For Massachusetts businesses with mission-critical applications, we offer emergency Massachusetts website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Massachusetts, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Massachusetts web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Massachusetts website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Massachusetts to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Massachusetts who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Massachusetts website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
If you've been searching for experienced website maintenance and support companies serving major cities throughout Massachusetts, we'll be the web maintenance team you want to contact. Our web maintenance experts frequently offer website maintenance and help in Boston, Cambridge, Lawrence, Lowell, Medford, Plymouth, Springfield, or Worcester throughout Massachusetts. From simple website updates and platform upgrades, to website training and emergency support, our web support agency will have you covered!
When looking for website experts to handle website maintenance and support in smaller cities throughout Massachusetts, we still hope you'll consider our web maintenance services. We have a full staff of dedicated website experts ready to help Massachusetts-area businesses. Whether your business is located in Amherst, Arlington, Attleboro, Barnstable Town, Beverly, Billerica, Chelsea, Chicopee, Danvers, Dartmouth, Dracut, Easton, Everett, Falmouth, Fitchburg, Franklin, Cloucester, Holyoke, Leominster, Lexington, Ludlow, Mansfield, Melrose, Methuen, Milford, Milton, Natick, North Andover, North Attleborough, Northampton, Norwood, Peabody, Revere, Salem, Saugus, Shrewsbury, Stoughton, Taunton, Tweksbury, Wellesley, Westfield, Weymouth, Yarmouth, or a different city, our website maintenance agency will be ready to help with all your Massachusetts website support services!
WebCitz offers discounted Massachusetts website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Massachusetts with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
Example #2: You are an existing client in Massachusetts with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.
For Massachusetts site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.
* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.
Example #1: You are an existing Massachusetts client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.
For existing Massachusetts website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.
Example #1: You are an existing Massachusetts client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.
Example #2: You are an existing Massachusetts client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.