Massachusetts Website Maintenance Services

Top 8 Massachusetts Web Support Companies

When it comes to finding the best website support companies in Massachusetts, it can be challenging to determine which businesses are worth your investment.

To help make the process a little easier, we've compiled a list of 8 website maintenance companies in Boston, Cambridge, Lawrence, Lowell, Medford, Plymouth, Springfield, and Worcester based on the high number of positive reviews they've received online.

It's important to note we have no personal or professional relationship with any of these Massachusetts web support companies, nor have we received any payments or incentives to include them in our rankings. Our list is based solely on the online reputation and feedback of these businesses, providing an objective and unbiased perspective.

1.) GoingClear

Located Near Boston

At the time of this writing, GoingClear had 21 reviews.

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2.) Eddie Vo

Located Near Cambridge

At the time of this writing, Eddie Vo had 22 reviews.

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3.) Community Communications

Located Near Lawrence

At the time of this writing, Community Communications had 36 reviews.

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4.) Tomo360

Located Near Lowell

At the time of this writing, Tomo360 had 23 reviews.

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5.) T Media Consulting

Located Near Medford

At the time of this writing, T Media Consulting had 15 reviews.

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6.) Online Amplify

Located Near Plymouth

At the time of this writing, Online Amplify had 6 reviews.

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7.) Riley Web Design & Marketing

Located Near Springfield

At the time of this writing, Riley Web Design & Marketing had 82 reviews.

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8.) Pagano Media

Located Near Worcester

At the time of this writing, Pagano Media had 75 reviews.

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If you aren't located near one of those larger cities, no need to worry! These website support companies help small businesses in other Massachusetts cities like Boston, Worcester, Springfield, Lowell, Cambridge, New Bedford, Brockton, Quincy, Lynn, Fall River, Newton, Somerville, Lawrence, Framingham, Waltham, Haverhill, Malden, Brookline, Plymouth, Medford, Arlington, Everett, Beverly, Marlborough, Woburn, Chelmsford, Watertown, Braintree, Saugus, Shrewsbury, Peabody, Amherst, Lexington, Westfield, Dracut, Northampton, Milford, Melrose, Reading, Belmont, Wakefield, Franklin, Burlington, Stoneham, Winchester, Southbridge, Greenfield, Swampscott, Easthampton, etc!

Our Massachusetts Web Maintenance Services

We see web maintenance as a reactive support service where we provide your Massachusetts company with the right web designer resources to fix just about any problem. Here are a few examples of website glitches that might need Massachusetts web maintenance:

• Making sure your website's platform is up to date.
• Updating apps and plugins to make them safer and more functional.
• Adding new pages whenever you release something new.
• Writing new blog content to help you stay fresh.
• Rearranging your Massachusetts site's navigation menu.
• Improving website speed to help you pass Google Core Web Vitals.
• Backing up your website's files and databases.
• Changing the look and feel of your site.
• Troubleshooting Google Search Console coverage glitches.
• Enhancing technical SEO with structured data, open graph tags, etc.
• Providing a solution to any other website problem.

Those services are just a taste of what Massachusetts web support might look like. Basically, Massachusetts website support is anything a web developer or digital marketing professional does to change your site.

Pricing for Massachusetts Website Maintenance

The cost of our web maintenance packages begins at $119.50/hour, but discounts are available for pre-purchased blocks of time, which can lower the hourly rate to as low as $99.95.

If you opt for a web maintenance retainer, there are no minimum deductions, contracts, expirations, or hidden fees.

Please bear in mind that it's unusual for us to receive tasks that require less than 10 minutes to finish, as the task review process, response to emails or phone calls, feedback, and logging typically take up at least 10 minutes.

You'll receive a monthly update from us to inform you of your pre-purchased website support retainer's remaining time balance, keeping you in the loop about your usage.

Our Massachusetts Website Management Packages

Are you weary of being continuously notified about available updates? Does the possibility of website downtime worry you? With proactive site management, our web development team can address both of your worries!

Our website management plans encompass the following elements:

1.) Proactive Site Updates

Our team of website consultants, who are based in-house, is equipped to perform platform updates, template updates, and plugin/extension updates on a monthly or quarterly schedule for WordPress or WooCommerce websites!

1. Backups: We initiate the process by generating backups of your website files and database.
2. Update: Following that, we manually install any updates that are available for your website.
3. Site Testing: After installing the updates, we verify your website for any errors.
4. Finalize: If the upgrades are successful, your website's protection against security threats and malware will be improved! If the updates are unsuccessful, we will have a discussion about the subsequent course of action.

2.) Remote File & Database Backups

As a precautionary measure to help prevent data loss, we store remote backups of your website and database.

3.) Site Uptime Monitoring

We monitor your website for service outages using our uptime monitoring system.

If your website experiences downtime, our website designers will be alerted to investigate the issue.

Pricing for Massachusetts Website Management

You have the choice of opting for site management plans with monthly and quarterly options. You have the freedom to determine how frequently our team should carry out remote backups and website updates.

The Platforms We Maintain for Massachusetts Websites

With years of experience developing websites for Massachusetts small businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. Having said that, it's better to master a few platforms than try to specialize in them all. Therefore, we tend to only maintain Massachusetts websites on these platforms:

• Massachusetts WordPress Website Maintenance
• Massachusetts WooCommerce Web Support
• Massachusetts Shopify Website Support

As a web maintenance agency, we used to maintain and support Joomla and Magento websites for Massachusetts-area small businesses. However, we chose to move away from those platforms to allow our web support specialists to focus more heavily on training and support within the other systems.

Example Web Maintenance Service List for Massachusetts Companies

After the launch of a website, we're often asked for detailed examples of Massachusetts web support requests. The following are some examples of Massachusetts website support packages we've provided in the past.

Simple Massachusetts Website Tweaks

Your Massachusetts site might need a paragraph updated, an image changed, or a new page added. Keeping content fresh for search engines and visitors is just normal, routine website support.

Massachusetts Website Performance Improvements

Let us check your Massachusetts website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential concerns that might be impacting your site speed. This will help improve page load times, which are beneficial to UX and search engine optimization.

Platform Updates / Security Fixes

It's important to keep your Massachusetts website updated if it runs on a CMS like WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.

Extension / Plugin Upgrades

It's important to update plugins and extensions on your Massachusetts website if they were developed and maintained by a third-party. The idea is similar to updating the CMS platform since it fixes security and functionality glitches.

Google Search Console Issues

Has Google Search Console told you there's a coverage problem? If so, we can fix the coverage issues, and let you know how it went. By making Google happy, you'll boost your search engine rankings throughout Massachusetts and beyond!

Setup Structured Data

When you search Google organically, have you noticed reviews or prices in the search results? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Massachusetts, and ecommerce product or some other common data type.

Implement Open Graph on Your Website

By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.

Add Google Tag Manager

Interested in using Google Tag Manager for managing custom scripts? That won't be a problem! We'll happily install Google Tag Manager on your Massachusetts website and teach you how to use it.

Add Conversion Tracking

It's important to setup conversion tracking for your Massachusetts website if you want to understand the benefits of website marketing. Then you'll know where your conversions come from, whether it be direct traffic, organic search, or paid advertising.

Image Optimization

Are large images slowing down your Massachusetts website? That won't be a problem! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!

Add Live Chat

Is your website ready for live chat? If you'd like us to recommend the best live chat system for your Massachusetts business, install the tracking code, and customize the design for your branding, we can do it!

Review Error Logs for Issues

Do you have a lot of error_log files on your hosting account? To stop recurring error messages, we can diagnose the problem and update programming code.

Setup reCaptcha on Forms

We can set up a checkbox or invisible reCaptcha to help minimize unwanted submissions on your Massachusetts website.

Implement a Caching Plugin

Interested in installing a caching plugin for your Massachusetts website, but don't know how to set it up? We can help recommend caching plugins, or just install and configure them for you!

Send Website Emails Over SMTP

To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.

IP Address Restrictions

Have you been getting fake orders, contact submissions, or live chats from a particular network? Our team can help set up IP restrictions so your site doesn't get hit with as much malicious traffic.

Run Website & Database Backups

Is it time to make a backup of your Massachusetts website? Let us help you create one-time or scheduled backups that you can store locally or offsite.

Create a Staging Website

Before you do a major update or extension installation, it's a good idea to setup a development or staging site. Just let us know if you need help creating and managing that development / staging site!

Setup A/B Testing

Do you prefer to make design modifications based on statistical data regarding how users interact with your Massachusetts web page? We can help you run A/B testing to help you decide which design or content layouts are best.

Create 301 Redirects

Do you have a new website or are you removing pages? You will want to create 301 redirects for your Massachusetts website to prevent broken pages from hurting your SEO. Having broken pages will cost your Massachusetts small business a lot of organic traffic if they aren't fixed with 301 redirects. We are happy to help you resolve broken pages through the creation of 301 redirects within .htaccess files, nginx templates, and CMS plugins.

Train You on Your Website

Do you need help learning how to make changes to your Massachusetts website? If your Massachusetts website was developed in a platform we work within, such as Shopify or WordPress, we'll be happy to help!

Questions to Ask Massachusetts Web Maintenance Firms

Ask the Massachusetts web support company some questions about their services before you sign up for a package. It'll give you a better idea of the relationship you'll have with the Massachusetts web maintenance team before you pay them, give them website access, and give them full access to your hosting. Here are some basic questions to ask:

• What kind of security do you have on your site? Do you scan client websites for security?
• What's the turnaround time for Massachusetts web maintenance?
• Do you outsource your Massachusetts website maintenance services?
• How much might it cost to maintain an average Massachusetts website?
• Do you have minimum deductions or minimum billable expenses for Massachusetts website updates?
• Can you tell me what your normal business hours are?
• When there are new updates on my platform, will you let me know?

If you ask these questions to Massachusetts website services companies, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.