Michigan Website Maintenance Services

Support for Michigan Websites

Our team doesn't just build Michigan websites; we also offer website maintenance and support services because we know questions and concerns come up!

500+ active clients
500+
Satisfied Digital Marketing Clients
18 years in business
2004
Founded 18+ Years Ago
20+ Onsite experts
14+
Onsite Experts (No Outsourcing)

Website Support Experts for Michigan Businesses

We're a web maintenance company with a team of website experts that never outsources Michigan web support to anyone.

This makes our website support company the perfect choice to provide all your Michigan website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.

You'll enjoy working with our team for your Michigan website maintenance services because of the emphasis we put on availability and communication. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.

What is Involved in Maintaining Michigan Websites

We see web maintenance as a reactive support service where we provide your Michigan business with the right web developer resources to fix just about any problem. There are many examples of website issues that might require service from Michigan website support firms, including:

  • Upgrading your website platform to the latest version.
  • Keeping apps and plugins updated for better security and functionality.
  • Adding new web pages as you release new products or services.
  • Staying fresh with new blog content.
  • Rearranging your Michigan website's navigation menu.
  • Making your page faster to pass Google Core Web Vitals.
  • Take backups of your website's files and databases.
  • Modifying the look and feel of your website's design.
  • Fixing site audit issues or Google Search Console coverage problems.
  • Enhancing technical SEO with structured data, open graph tags, etc.
  • Investigating the cause and providing a solution to any other website issue.

These are just a few of the Michigan web maintenance services we offer. Basically, Michigan website maintenance is anything a web developer or internet marketer does to change your website.

Reactive Michigan Website Support

Most Michigan website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider web support a reactive service. When you choose to have our agency maintain your Michigan website, we'll be your web support team on standby for any request. There are some web maintenance services we can provide your Michigan website in a proactive manner though.

View Michigan Website Maintenance Pricing

Proactive Michigan Website Support

For website owners in Michigan interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! As part of our proactive website management service, our team can take care of platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring.

View Michigan Website Management Pricing

Emergency Michigan Website Support

You might want to check our Michigan web support service level agreements if you need off-hours support, including holidays and weekends. This service must be in place before a website emergency happens at night, on the weekend, or during a holiday.

View Emergency Michigan Website Support Pricing

Our website maintenance and support company is happy to provide Ann Arbor, Detroit, Grand Rapids, Kalamazoo, Lansing, Sterling Heights, Taylor, and Troy with fast website support services.

A Few of Our Web Maintenance & Support Specialists

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Who Needs Website Maintenance in Michigan

There will come a time when every Michigan website needs some sort of maintenance. The reason is simply that the internet is always changing. Not to worry though, our Michigan web support cost isn't expensive so it should be affordable for you to maintain your website! There are a few reasons why a website in Michigan might need maintenance:

  • When a hosting company upgrades their servers, they may remove older versions of PHP that your Michigan website was originally developed to support. This means you have to refactor your app or upgrade to a newer framework that supports the new PHP version. You can't expect custom web functionality from the past to work forever.
  • Content management systems or ecommerce platforms eventually deprecate old versions so their teams can focus on the new ones. Magento 1.x store owners recently had to migrate to Magento 2.x, or an alternative ecommerce platform, because Magento 1.x was no longer maintained by Magento after it reached "End of Life". Michigan-area ecommerce businesses running Magento 1.x found themselves looking for an ecommerce developer to help migrate their store.
  • When a website owner has become a victim of malware or some other form of malicious activity, the Michigan website will need to be reviewed for security exploits and cleaned of malware. This is time-consuming, and often happens when the website owner isn't paying attention to the first two website support examples.
  • When the content on your Michigan website, which explains your organization, products, or services becomes outdated and needs to be refreshed to help ensure future visitors receive accurate information about your operation. Maintaining your Michigan website is key to making sure it's working for you.

There are many reasons why a website might need maintenance, other than just to update something. Plan your budget and schedules for website support and maintenance based on your Michigan business's potential future needs.

How We Perform Michigan Web Maintenance

It's our job to understand your web maintenance needs, schedule your work in a timely fashion, and follow up with your Michigan business after the work is done.

Most website maintenance services start with an email from you, the owner of the Michigan website. That email is routed into our ticket system and automatically assigned to the project manager on your account. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.

For requests that originate from phone or live chat, a similar process to handling your Michigan web support services unfolds. We route the support request to the most appropriate web developer on our team based on the nature of the work needed on your website.

Example Website Support Service List for Michigan Businesses

After the launch of a website, we're often asked for detailed examples of Michigan web maintenance requests. Here are several examples of Michigan website maintenance services we've been asked to perform in the past and would be more than happy to provide to you!

Simple Michigan Website Changes

Changes to your Michigan website could be as simple as updating a paragraph, swapping images, or adding a new page. These are just normal, routine web support tasks to keep content fresh for both search engines and visitors.

Michigan Site Performance Improvements

We can analyze your Michigan website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. User experience and SEO will both benefit from better page load times.

Platform Upgrades / Security Updates

If your Michigan website is running on a content management system, like WordPress, it is important to keep the platform updated. This helps improve security and functionality - sometimes the updates are relatively quick to perform, which is a win-win!

Extension / Plugin Updates

If your Michigan website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. It's similar to updating the CMS platform since it helps patch security and functionality issues.

Google Search Console Issues

Did Google Search Console tell you about a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. This will help your search engine rankings, throughout Michigan and beyond, by making Google happy!

Setup Structured Data

When you search Google organically, have you noticed reviews or prices in the search results? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Michigan, and ecommerce product or some other common data type.

Implement Open Graph on Your Website

When people share links of your Michigan business on social media, your website will look better if you add Open Graph Tags. These tags help define an image, title, and description for your each page on your website.

Add Google Tag Manager

Interested in using Google Tag Manager for managing custom scripts? Not a problem! We can add Google Tag Manager to your Michigan website and even give you a crash course in using Google Tag Manager.

Setup Conversion Tracking

If you are interested in understanding the benefit of an online advertising campaign for your Michigan website, it is important to setup conversion tracking. Then you'll know where your conversions come from, whether it be direct traffic, organic search, or paid ads.

Image Optimization

Is your Michigan website slow because of large images? That won't be a problem! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!

Setup Live Chat

Is your website ready for live chat? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Michigan business!

Resolve Errors in Log Files

Do you have a lot of error_log files on your hosting account? To stop recurring error messages, we can diagnose the problem and update programming code.

Integrate reCaptcha on Contact Forms

If spambots are attacking your Michigan website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.

Setup a Caching Plugin

Are you interested in installing a caching plugin in your Michigan website, but not sure how to properly configure the settings for best website performance? We can help recommend caching plugins, or just install and configure them for you!

Setup SMTP Email

To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.

Restrict IP Addresses

Is your Michigan website being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.

Create Website Backups

Do you want to create a backup of your Michigan website? We can help you create one-time or scheduled backups that store locally or at an offsite location.

Create a Development Website

It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!

Implement A/B Testing

Do you prefer to make design changes based on statistical data regarding how users interact with your Michigan web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.

Create 301 Redirects

Are you launching a new website or removing pages from your website? You should create 301 redirects for your Michigan website. We've seen businesses in and around Michigan lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.

Provide Website Training

Do you need help learning how to make changes to your Michigan website? If your Michigan site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!

The Platforms We Maintain for Michigan Websites

With years of experience developing websites for Michigan businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. For that reason, our website support firm for Michigan websites tends to service only the following platforms:

As a website support company, we used to maintain and support Joomla and Magento websites for Michigan-area businesses. However, we chose to move away from those platforms to allow our website maintenance experts to focus more heavily on training and support within the other systems.

Questions to Ask Michigan Web Support Companies

Ask the Michigan web maintenance company some questions about their services before you sign up for a package. This will help you get a better idea of the relationship you will have with the Michigan web maintenance team before you give them money, provide them website access, and give them complete access to your website for one of their website maintenance packages. Let's go over some simple questions to ask:

  • Can you tell me how you handle website security? Do you run website security scans for clients?
  • What is the turnaround time for Michigan web support requests?
  • Is your Michigan website support outsourced?
  • How much does Michigan web maintenance cost?
  • Are there any minimum deductions or minimum billable expenses for Michigan website updates?
  • At what times of the day are you working and able to take our maintenance requests?
  • Will you keep me informed about new updates within my platform?

We find it beneficial to run these questions by any Michigan website services firm before subscribing to their web support packages, since it will provide much better understanding for you regarding the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.

Michigan Website Support Plans and Tips

Companies in and around Michigan often ask us for a web maintenance plan to establish routines and procedures. We are happy to help your Michigan business develop a web maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.

Here is a list of annual Michigan website maintenance tasks to review:

  • Message your web hosting firm to see if they have upgraded servers you can switch your website to for faster page speeds.
  • Check if your website platform has a new major release that will require an extensive website migration.
  • Try restoring a website backup to make sure the data is good enough for a full recovery. Also, make sure your backups are stored somewhere else besides Michigan.
  • Check out competitor sites (even those outside of Michigan) to see if you're missing out on any competitive advantages they have over you.
  • Ensure your website is secure by performing a full security review.
  • Ensure that structured data, open graph, and social links are all working.
  • Verify the necessity of any 3rd party tracking, live chat, or heat map scripts that are installed.
  • Remove any unnecessary development or staging websites.

Read through this list of semi-annual Michigan web support tasks to review:

  • Ensure you have access to your domain name and that it isn't expiring soon. This will be helpful when you have to process a domain name renewal.
  • Check that your hosting account isn't about to expire and you can access it.
  • Make sure you can access your DNS in case anything needs to be changed.
  • Find out if your SSL certificate will expire soon.
  • Make sure you have remote backups outside Michigan and that your website backup schedule is working.
  • Check if you have an automated image optimization service running.
  • Check if the website is throwing any console errors.

Read through this list of monthly Michigan website support tasks to review:

  • Check for broken links on your website, which negatively impact user experience and SEO.
  • Check your website for performance issues after recent updates or changes.
  • See if there are any coverage issues in Google Search Console.
  • Update some of your service pages or blog articles to keep your website fresh.
  • Take a look at your website platform and extensions for any available updates.

The Cost of Web Maintenance Service in Michigan

The starting price for our Michigan website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Michigan websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For Michigan businesses with mission-critical applications, we offer emergency Michigan website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.

To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Michigan, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.

If you pre-purchase a block of time for your Michigan web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.

What is Considered Billable Time?

When talking with prospective Michigan website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Michigan to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Michigan who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Michigan website.

Here are examples of what is considered billable time:

  • Reading through lengthy emails to understand what is being requested.
  • Preparing responses to lengthy or complex email messages.
  • Helping you figure out your domain name or web hosting provider.
  • Scheduling your website maintenance to be completed by the best team member.
  • Talking with you on the phone about ideas or tasks you want to discuss.
  • Reviewing completed work for quality control purposes.
  • Providing you training on how to handle administrative tasks.
  • Researching unique solutions to difficult questions you present our team.
  • Providing more detailed time usage reports, beyond the automated monthly update email.
  • Helping you figure out email client issues within Microsoft Outlook, Apple Mail, etc.
  • Almost any other task not specifically mentioned in the list below.

Here are examples of what is not considered billable time:

  • Talking with you about personal matters, such as the weather, a recent vacation, or a sporting event.
  • Responding to simple email messages that don't require research or lengthy feedback.
  • Handling accounting-related tasks, such as invoice generation, payment confirmations, etc.

Website Maintenance Services throughout Michigan

If you've been searching for experienced website maintenance and support agencies serving major cities throughout Michigan, we'll be the website support team you want to contact. Our web maintenance experts frequently offer web maintenance and help in Ann Arbor, Detroit, Grand Rapids, Kalamazoo, Lansing, Sterling Heights, Taylor, or Troy throughout Michigan. From simple website updates and platform upgrades, to website training and emergency support, our website maintenance firm will have you covered!

When looking for website experts to handle website maintenance and support in smaller cities throughout Michigan, we still hope you'll consider our website support services. We have a full staff of dedicated website experts ready to help Michigan-area businesses. Whether your business is located in Battle Creek, Bay City, Bloomfield, Burton, Canton, Clinton, Dearborn Heights, East Lansing, Eastpointe, Garden City, Harrison, Holland, Jackson, Kentwood, Lincoln Park, Madison Heights, Midland, Monroe, Mount Pleasant, Muskegon, Novi, Oak Park, Plymouth Township, Port Huron, Portage, Redford, Roseville, Saginaw, Shelby, Walker, Waterford, West Bloomfield Township, Wyandotte, or a different city, our web maintenance firm will be ready to help with all your Michigan web support services!

Michigan Website Maintenance Pricing

WebCitz offers discounted Michigan website maintenance services for clients interested in retaining our services through a pre-purchased block of time.

Invoiced Monthly

$ 119.50/hr*

  • Existing Clients Only
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
  • * 1.25x Time Multiplier for Custom Programming (PHP, JS, React) or Laravel Application Services
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Pre-Purchased Block of Time

As Low As $99.95/hr*

  • Dedicated Account Manager
  • Priority Scheduling
  • No Contracts or Auto-Renewals
  • Time Never Expires
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
  • * 1.25x Time Multiplier for Custom Programming (PHP, JS, React) or Laravel Application Services

Example #1: You are an existing client in Michigan with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.

Example #2: You are an existing client in Michigan with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.

Michigan Website Management Pricing

For Michigan site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.

Quarterly

$ 50/mo

  • Quarterly CMS Updates, Theme Updates, Extension Updates (non ecommerce), and Functionality Testing

Monthly

$ 125/mo

  • Monthly CMS Updates, Theme Updates, Extension Updates (non ecommerce), and Functionality Testing

Monthly Plus

$ 250/mo

  • Monthly CMS Updates, Theme Updates, Extension Updates (including ecommerce), and Functionality Testing
  • Monthly 404 Error Reporting & Performance Review
  • Daily Malware Scan & Removal
  • Automated Offsite Backups
  • Website Uptime Monitoring

Bi-Weekly Plus

$ 375/mo

  • Bi-Weekly CMS Updates, Theme Updates, Extension Updates (including ecommerce), and Functionality Testing
  • Bi-Weekly 404 Error Reporting & Performance Review
  • Daily Malware Scan & Removal
  • Automated Offsite Backups
  • Website Uptime Monitoring

* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.

Example #1: You are an existing Michigan client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.

Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.

Emergency Michigan Website Maintenance & Support Pricing

For existing Michigan website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.

Level 1 SLA for After-Hours Emergency Support

$ 495/mo
2X Time Multiplier

  • Emergency Support Available on Nights & Weekends, Excluding Holidays
  • Extends Mon-Fri Developer Availability to 10PM CST
  • Adds Sat-Sun Developer Availability of 8AM-5PM CST
  • Billed at $495/month + 2x Multiplier on Maintenance Hours, with a 1-Hour Minimum Per Request

Level 2 SLA for After-Hours Emergency Support

$ 995/mo
2X Time Multiplier

  • Emergency Support Available on Nights & Weekends, Including Holidays
  • Extends Mon-Fri Developer Availability to 10PM CST
  • Adds Sat-Sun Developer Availability of 8AM-5PM CST
  • Billed at $995/month + 2x Multiplier on Maintenance Hours, with a 1-Hour Minimum Per Request

Example #1: You are an existing Michigan client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.

Example #2: You are an existing Michigan client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.

Hear what our customers are saying

Joe Simmons

Joe Simmons

David Wurst and WebCitz have been a great hosting company to work with for over 10 years. They provide exceptional service and knowledge with their customers and always get it done immediately. I will never work with any other company.
Wendy Bottesi

Wendy Bottesi

Corey is so incredibly helpful!!!! He took the time and effort to make sure I had the help I needed! Above and beyond friendly! Helpful hints to navigate my website!! I felt so at ease! This is the company I will be sticking with and telling everyone about!!! A million times over thank you Corey!
Carissa Giebel

Carissa Giebel

They are great to work with. Always quick to respond to my questions and assist when needed! They have been working with me at Legacy Law Group, LLC for many years.
Tara Candland

Tara Candland

Incredibly responsive, fast, and professional. They quickly understood the issue we were having with our site, which was fairly complicated, and were able to resolve it. They kept us updated in lay terms along the way so that we could understand how the issue was progressing.
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