Our team doesn't just build Grand Rapids websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a web maintenance firm with a team of website experts that never outsources Grand Rapids web support to anyone.
This makes our website support firm the perfect choice to provide all your Grand Rapids website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
Our team puts a lot of emphasis on availability and communication for Grand Rapids web maintenance clients. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
We see website maintenance as a reactive support service where we provide your Grand Rapids business with the right web developer resources to fix just about any problem. There are many examples of website issues that might require service from Grand Rapids web support agencies, including:
Those services are just a taste of what Grand Rapids web maintenance might look like. In fact, Grand Rapids website maintenance is basically anything a web developer or digital marketer does to your website.
Most Grand Rapids website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider web support a reactive service. When you choose to have our company maintain your Grand Rapids website, we'll be your web support team on standby for any request. However, we can provide some proactive web maintenance services for your Grand Rapids website.
Interested in a proactive website management service for some of your website upkeep? We're happy to help! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
In addition to supporting Grand Rapids-area websites, our web maintenance company also offers Ann Arbor, Detroit, Kalamazoo, Lansing, Sterling Heights, Taylor, and Troy small businesses and large corporations help with their websites.
There will come a time when every Grand Rapids website needs some sort of maintenance. The reason is simply that the internet is always changing. But don't worry, our Grand Rapids website support costs aren't too high, so you can afford it! There are a few reasons why a website in Grand Rapids might need maintenance:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. When planning budgets and schedules for website maintenance and support, consider your Grand Rapids business's potential future needs.
It's our job to understand your website support needs, schedule your work in a timely fashion, and follow up with your Grand Rapids business after the work is done.
Most web maintenance services start with an email from you, the owner of the Grand Rapids website. Your email gets routed into our ticket system and automatically assigned to your project manager. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
Phone or live chat requests follow a similar process to Grand Rapids web maintenance. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.
After the launch of a website, we're often asked for detailed examples of Grand Rapids web support requests. Here are several examples of Grand Rapids website support services we've been asked to perform in the past and would be more than happy to provide to you!
Changes to your Grand Rapids website could be as simple as updating a paragraph, swapping images, or adding a new page. Keeping content fresh for search engines and visitors is just normal, routine web maintenance.
We can analyze your Grand Rapids website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. It'll help improve page load times, which will make users and search engines happy.
If your Grand Rapids website is running on a content management system, like WordPress, it is important to keep the platform updated. The updates improve security and functionality - sometimes they're quick, so it's an easy win!
It's important to update your Grand Rapids website's plugins and extensions to reflect the latest changes by the developers. The idea is similar to updating the CMS platform since it fixes security and functionality problems.
Has Google Search Console told you there's a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. This will help your search engine rankings, throughout Grand Rapids and beyond, by making Google happy!
When you search Google organically, have you noticed reviews or prices in the search results? This is structured data, which is a standardized way of describing content on the web, whether it's a local business in Grand Rapids or an ecommerce product.
When people share links of your Grand Rapids business on social media, your website will look better if you add Open Graph Tags. These tags help define an image, title, and description for your each page on your website.
Would you like to manage custom scripts more easily with Google Tag Manager? Not a problem! We can add Google Tag Manager to your Grand Rapids website and even teach you how to use it.
Tracking conversions is important if you want to understand the benefits of online advertising for your Grand Rapids website. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.
Do you have a Grand Rapids website that's slow because of large images? That won't be a problem! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!
Is your website ready for live chat? Our experts can help you pick the right live chat system, install the tracking code, and customize the design to match your Grand Rapids business branding!
Do you have a lot of error_log files on your hosting account? If you're getting recurring error messages, we can update programming code or fix platform issues.
If spambots are attacking your Grand Rapids website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.
Interested in installing a caching plugin for your Grand Rapids website, but don't know how to set it up? We can help you figure out which caching plugins to install and configure on your website!
If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.
Have you been getting fake orders, contact submissions, or live chats from a particular network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Would you like a backup of your Grand Rapids website? Backups can be performed one-time, or scheduled at specific intervals, and stored locally or offsite.
Before you do a major update or extension installation, it's a good idea to setup a development or staging site. Just let us know if you need help creating and managing that development / staging site!
Do you prefer to make design changes based on statistical data regarding how users interact with your Grand Rapids web page? A/B testing can help you decide between two or more design layouts based on the data collected.
Have you launched a new website or removed pages? You will want to create 301 redirects for your Grand Rapids website to prevent broken pages from hurting your SEO. Having broken pages will cost your Grand Rapids business a lot of organic traffic if they aren't fixed with 301 redirects. We can help you set up 301 redirects in .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Grand Rapids website? Let us know what training you need if your Grand Rapids site was built on a platform we work with, like WordPress or Shopify!
With years of experience developing websites for Grand Rapids businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. Therefore, we tend to only maintain Grand Rapids websites on these platforms:
We've managed Joomla and Magento platforms for Grand Rapids businesses in the past. However, we chose to move away from those platforms to allow our web maintenance experts to focus more heavily on training and support within the other systems.
Ask the Grand Rapids web support company some questions about their services before you sign up for a package. This will help you get a better idea of the experience you will have with their expert Michigan web maintenance services before you submit payment and provide website access. Here are some simple questions to ask:
If you ask any Grand Rapids website services firm these questions before subscribing to their web maintenance packages, you'll have a much better idea of the future relationship, the security of your website, and the expected turnaround time for important requests.
Companies in and around Grand Rapids often ask us for a web support plan to establish routines and procedures. We are happy to help your Grand Rapids business develop a website support plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Check out this list of annual Grand Rapids web maintenance tasks to review:
Check out this list of semi-annual Grand Rapids website maintenance tasks to review:
Read through this list of monthly Grand Rapids web support tasks to review:
The starting price for our Grand Rapids website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Grand Rapids websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Grand Rapids, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Grand Rapids web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Grand Rapids website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Grand Rapids to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Grand Rapids who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Grand Rapids website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Grand Rapids website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Grand Rapids with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Grand Rapids site owners interested in proactive website and extension updates.
Example #1: You are an existing Grand Rapids client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.