Our team doesn't just build Lansing websites; we also offer website maintenance and support services because we know questions and concerns come up!
Our web maintenance agency works out of a single location and never outsources Lansing website maintenance.
Because of this, our web support agency is the best choice for all your Lansing website support needs, including website platform upgrades, site speed improvements, website security fixes, and website issue resolutions.
We're the perfect choice for all of your Lansing web maintenance needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
We emphasize availability and communication for our Lansing website maintenance services. You'll have no problem getting in touch with a member of our website support team if you need something simple done today or if you have a complicated question that's best explained over the phone!
Web maintenance is a reactive support service that connects you with the right web developer to fix nearly any website issue. Here are a few examples of website problems that might need Lansing web support:
Those services are just a taste of what Lansing website support might look like. Basically, Lansing web maintenance is anything a web developer or internet marketer does to change your website.
Most Lansing website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider web maintenance a reactive service. Our company will be your web support team on standby for any questions you have. However, we can offer some proactive Lansing web support services.
We're happy to help website owners in Lansing who need proactive website upkeep! As part of our proactive website management service, our team can take care of platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring.
If you live in Lansing, you probably love the Michigan State Spartans football team. Go Michigan State Spartans! In addition to supporting Lansing-area websites, our website support company also offers Ann Arbor, Detroit, Grand Rapids, Kalamazoo, Sterling Heights, Taylor, and Troy small businesses and large corporations help with their websites.
Every Lansing website will need some web support at some point. It's because the internet is always changing. However, we don't charge a lot for Lansing website support, so you'll be able to afford it! Website maintenance in Lansing might be needed for these reasons:
There are many reasons why a website might need maintenance, other than just to update something. It is important to understand the future needs of your Lansing business when planning budgets and schedules for website maintenance and support.
Our professional website maintenance team puts in a lot of effort to understand your needs, schedule your work on time, and follow up with your Lansing business after the work is done.
A Lansing web support service usually starts with an email from you. Your email gets routed to our ticket system and automatically gets assigned to your project manager. Anyone on our team can work on the ticket without delay, resulting in faster turnaround time.
For requests that originate from phone or live chat, a similar process to handling your Lansing website support services unfolds. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.
We're often asked for examples of Lansing website maintenance requests after a website launches. The following are some examples of Lansing web support services we've provided in the past.
Your Lansing website might need a paragraph updated, an image changed, or a new page added. These are just normal, routine website support tasks to keep content fresh for both search engines and visitors.
We can analyze your Lansing website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. User experience and SEO will both benefit from better page load times.
It's important to keep your Lansing website updated if it runs on a CMS like WordPress. The updates improve security and functionality - sometimes they're quick, so it's an easy win!
It's important to update plugins and extensions on your Lansing website if they were developed and maintained by a third-party. The idea is similar to updating the CMS platform since it fixes security and functionality problems.
Did you get a report from Google Search Console telling you about a coverage issue? If so, we'll look at the coverage issues, fix them, and update you on the status. By making Google happy, you'll boost your search engine rankings throughout Lansing and beyond!
When you search Google organically, have you noticed reviews or prices in the search results? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Lansing business, or an ecommerce product.
When people share links of your Lansing business on social media, your website will look better if you add Open Graph Tags. These tags help define an image, title, and description for your each page on your website.
Interested in using Google Tag Manager for managing custom scripts? That won't be a problem! We can add Google Tag Manager to your Lansing website and even give you a crash course in using Google Tag Manager.
It's important to setup conversion tracking for your Lansing website if you want to understand the benefits of online advertising. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.
Is your Lansing website slow because of large images? Not a problem! Using our image compression tools, we can compress all your images and even set up recurring compression for new images!
Is your website ready for live chat? Our experts can help you pick the right live chat system, install the tracking code, and customize the design to match your Lansing business branding!
Are your error_log files big? If you're getting recurring error messages, we can update programming code or fix platform issues.
To reduce unwanted submissions on your Lansing website, we can setup an invisible or checkbox reCaptcha.
Interested in installing a caching plugin for your Lansing website, but don't know how to set it up? We can recommend caching plugins, or we can install and configure them for you!
If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.
Is your Lansing website being bombarded with fake orders, contact submissions or live chats from a specific network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.
Would you like a backup of your Lansing website? Let us help you create one-time or scheduled backups that you can store locally or offsite.
Before you do a major update or extension installation, it's a good idea to setup a development or staging site. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Lansing web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Lansing website. We've seen businesses in and around Lansing lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Lansing website? If your Lansing site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
For Lansing businesses, we have a team of web designers and web developers who have experience with multiple platforms. Having said that, it's better to master a few platforms than try to specialize in them all. Because of that, we tend to service only these platforms for Lansing websites:
As a web support agency, we used to maintain and support Joomla and Magento websites for Lansing-area businesses. However, we chose not to use those platforms so our web maintenance experts could focus on training and support within the more popular platforms.
If you're thinking about signing up for any Lansing website support package, make sure you ask the company how their services work. It'll give you a better idea of the experience you'll have with their premium Michigan web maintenance services prior to making payment and providing website access. You can ask these simple questions:
If you ask any Lansing website services company these questions before subscribing to their website maintenance packages, you'll have a much better idea of the future relationship, the security of your website, and the expected turnaround time for important requests.
Larger companies in and around Lansing often ask us for a website support plan. We can help your Lansing business set up a web maintenance plan so all aspects of your website, hosting, and domain name are monitored regularly.
Read through this list of annual Lansing web maintenance tasks to consider:
Check out this list of semi-annual Lansing website maintenance tasks to review:
Read through this list of monthly Lansing web support tasks to review:
The starting price for our Lansing website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Lansing websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Lansing, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Lansing web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Lansing website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Lansing to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Lansing who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Lansing website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Lansing website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Lansing with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Lansing site owners interested in proactive website and extension updates.
Example #1: You are an existing Lansing client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.