Our team doesn't just build Minnesota websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a website maintenance firm with a team of website experts that never outsources Minnesota website support to anyone.
This makes our web maintenance firm the perfect choice to provide all your Minnesota website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
We emphasize availability and communication for our Minnesota web support services. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
We see website maintenance as a reactive support service where we provide your Minnesota business with the right web developer resources to fix just about any problem. There are many examples of website issues that might require service from Minnesota web maintenance agencies, including:
Those services are just a taste of what Minnesota website maintenance might look like. Basically, Minnesota web support is anything a web developer or internet marketer does to change your website.
Most Minnesota website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider website support a reactive service. Our company will be your web support team on standby for any questions you have. However, we can offer some proactive Minnesota website maintenance services.
We're happy to help website owners in Minnesota who need proactive website upkeep! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
If you need off-hours support, including holidays and weekends, check out our Minnesota web support service level agreements. Please understand this service must be in place prior to having a website emergency that requires Minnesota web support services and support at night, on a weekend, or during a holiday break.
There will come a time when every Minnesota website needs some sort of maintenance. The reason is simply that the internet is always changing. However, we don't charge a lot for Minnesota web maintenance, so you'll be able to afford it! There are a few reasons why a website in Minnesota might need maintenance:
There are many reasons why a website might need maintenance, other than just to update something. It is important to understand the future needs of your Minnesota business when planning budgets and schedules for website maintenance and support.
It's our job to understand your web support needs, schedule your work in a timely fashion, and follow up with your Minnesota business after the work is done.
Most website support services start with an email from you, the owner of the Minnesota website. Your email gets routed to our ticket system and automatically gets assigned to your project manager. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
The process for Minnesota web maintenance services that come from phone or chat is similar. We route the support request to the most appropriate web developer on our team based on the nature of the work needed on your website.
After the launch of a website, we're often asked for detailed examples of Minnesota web support requests. Here are several examples of Minnesota website support services we've been asked to perform in the past and would be more than happy to provide to you!
Changes to your Minnesota website could be as simple as updating a paragraph, swapping images, or adding a new page. This is just normal, routine web maintenance to keep content fresh for both search engines and visitors.
If your Minnesota website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. User experience and SEO will both benefit from better page load times.
It's important to keep your Minnesota website updated if it runs on a CMS like WordPress. This helps improve security and functionality - sometimes the updates are relatively quick to perform, which is a win-win!
It's important to update your Minnesota website's plugins and extensions to reflect the latest changes by the developers. The idea is similar to updating the CMS platform since it fixes security and functionality problems.
Did you get a report from Google Search Console telling you about a coverage issue? If so, we'll look at the coverage issues, fix them, and update you on the status. By making Google happy, you'll boost your search engine rankings throughout Minnesota and beyond!
Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Minnesota business, or an ecommerce product.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? No problem at all! We can add Google Tag Manager to your Minnesota website and even teach you how to use it.
If you are interested in understanding the benefit of an online advertising campaign for your Minnesota website, it is important to setup conversion tracking. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.
Is your Minnesota website slow because of large images? Not a problem! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!
Would you like to try live chat? If you'd like us to recommend the best live chat system for your Minnesota business, install the tracking code, and customize the design for your branding, we can do it!
Are your error_log files big? To stop recurring error messages, we can diagnose the problem and update programming code.
We can set up a checkbox or invisible reCaptcha to help minimize unwanted submissions on your Minnesota website.
Looking to install a caching plugin on your Minnesota website, but not sure how to configure it? We can recommend caching plugins, or we can install and configure them for you!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Is your Minnesota website being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Do you want to create a backup of your Minnesota website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Minnesota web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Minnesota website. We've seen businesses in and around Minnesota lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Minnesota website? If your Minnesota site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
With years of experience developing websites for Minnesota businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. Because of that, we tend to service only these platforms for Minnesota websites:
We've managed Joomla and Magento platforms for Minnesota businesses in the past. However, we chose not to use those platforms so our website support experts could focus on training and support within the more popular platforms.
Ask the Minnesota web support company some questions about their services before you sign up for a package. This will help you get a better idea of the relationship you will have with the Minnesota website support team before you give them money, provide them website access, and give them complete access to your website for one of their web maintenance packages. You can ask these simple questions:
We find it beneficial to run these questions by any Minnesota website services agency before subscribing to their web maintenance packages, since it will provide much better understanding for you regarding the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.
Companies in and around Minnesota often ask us for a web support plan to establish routines and procedures. We are happy to help your Minnesota business develop a website support plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Read through this list of annual Minnesota web maintenance tasks to consider:
Read through this list of semi-annual Minnesota web maintenance tasks to review:
Here are a list of monthly Minnesota website maintenance tasks to review:
The starting price for our Minnesota website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Minnesota websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For Minnesota businesses with mission-critical applications, we offer emergency Minnesota website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Minnesota, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Minnesota web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Minnesota website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Minnesota to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Minnesota who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Minnesota website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
If you've been searching for experienced website maintenance and support companies serving major cities throughout Minnesota, we'll be the website maintenance team you want to contact. Our web support experts frequently offer website support and help in Bloomington, Duluth, Minneapolis, Plymouth, Rochester, St. Paul, or Woodbury throughout Minnesota. From simple website updates and platform upgrades, to website training and emergency support, our web maintenance agency will have you covered!
When looking for website experts to handle website maintenance and support in smaller cities throughout Minnesota, we still hope you'll consider our website maintenance services. We have a full staff of dedicated website experts ready to help Minnesota-area businesses. Whether your business is located in Andover, Austin, Brooklyn Center, Cottage Grove, Fridley, Golden Valley, Inver Grove Heights, Mankato, Maplewood, Moorhead, Oakdale, Richfield, Roseville, Savage, White Bear Lake, Winona, or a different city, our web support agency will be ready to help with all your Minnesota web maintenance services!
WebCitz offers discounted Minnesota website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Minnesota with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
Example #2: You are an existing client in Minnesota with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.
For Minnesota site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.
* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.
Example #1: You are an existing Minnesota client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.
For existing Minnesota website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.
Example #1: You are an existing Minnesota client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.
Example #2: You are an existing Minnesota client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.