Our team doesn't just build Bloomington websites; we also offer website maintenance and support services because we know questions and concerns come up!
We are a website support company with a team of website experts that works from a single location and never outsources Bloomington website maintenance services.
This makes our web support company the perfect choice to provide all your Bloomington website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
You'll enjoy working with our team for your Bloomington web maintenance services because of the emphasis we put on availability and communication. If you need something simple done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!
We view web maintenance to be a reactive support service that provides your Bloomington business with the appropriate web developer resources to solve nearly any website problem. There are many examples of website issues that might require service from Bloomington website maintenance firms, including:
Those services are just a taste of what Bloomington website support might look like. In fact, Bloomington web maintenance is really anything a web developer or digital marketer does to your website to change it in some manner.
The reason we consider website maintenance to be a reactive service is that most Bloomington website owners wouldn't want a web developer going into their website and changing things around without their knowledge. When you choose to have our agency maintain your Bloomington website, we'll be your web support team on standby for any request. There are some website support services we can provide your Bloomington website in a proactive manner though.
For website owners in Bloomington interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
In addition to supporting Bloomington-area websites, our web maintenance agency also offers Duluth, Minneapolis, Plymouth, Rochester, St. Paul, and Woodbury small businesses and large corporations help with their websites.
At some point in time, every Bloomington website will require some form of web support. The reason is simply that the internet is always changing. Not to worry though, our Bloomington website support cost isn't expensive so it should be affordable for you to maintain your website! Here are some common reasons why a website in Bloomington might require web maintenance services:
As you can see, there are many reasons a website may require maintenance above and beyond the obvious reasons of just wanting to update something on the website. It is important to understand the future needs of your Bloomington business when planning budgets and schedules for website maintenance and support.
We have an experienced website support team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with your Bloomington business after the tasks have been completed.
Most web maintenance services start with an email from you, the owner of the Bloomington website. That email is routed into our ticket system and automatically assigned to the project manager on your account. From there, anyone on our team can work on the ticket without delay, leading to faster turnaround time and simplified internal communication.
Phone or live chat requests follow a similar process to Bloomington web maintenance. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.
We are often asked for detailed examples of Bloomington web support requests that might come up after the launch of a website. Here are several examples of Bloomington website support services we've been asked to perform in the past and would be more than happy to provide to you!
A simple change to your Bloomington website might include updating a paragraph on a page, swapping out an image, or adding a new page. Keeping content fresh for search engines and visitors is just normal, routine web maintenance.
Let us check your Bloomington website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. It'll help improve page load times, which will make users and search engines happy.
If your Bloomington website is running on a content management system, like WordPress, it is important to keep the platform updated. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
It's important to update your Bloomington website's plugins and extensions to reflect the latest changes by the developers. The idea is similar to updating the CMS platform since it fixes security and functionality problems.
Did you get a report from Google Search Console telling you about a coverage issue? If so, we can review the coverage issues, fix the problems, and update you on the results. This will help your search engine rankings, throughout Bloomington and beyond, by making Google happy!
Do you ever see product prices or reviews in Google organic search results? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Bloomington, and ecommerce product or some other common data type.
When people share links of your Bloomington business on social media, your website will look better if you add Open Graph Tags. These tags help define an image, title, and description for your each page on your website.
Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? No problem at all! We'll happily install Google Tag Manager on your Bloomington website and teach you how to use it.
Tracking conversions is important if you want to understand the benefits of online advertising for your Bloomington website. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.
Are large images slowing down your Bloomington website? No problem at all! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!
Do you want to try live chat on your website? If you'd like us to recommend the best live chat system for your Bloomington business, install the tracking code, and customize the design for your branding, we can do it!
Are your error_log files big? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.
To reduce unwanted submissions on your Bloomington website, we can setup an invisible or checkbox reCaptcha.
Looking to install a caching plugin on your Bloomington website, but not sure how to configure it? We can help recommend caching plugins, or just install and configure them for you!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Is your Bloomington website being bombarded with fake orders, contact submissions or live chats from a specific network? If you want to protect your website from malicious traffic, we can help by implementing IP restrictions.
Would you like a backup of your Bloomington website? Backups can be performed one-time, or scheduled at specific intervals, and stored locally or offsite.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. Whenever you need help with creating and managing your development site, just let us know!
Are you a fan of making Bloomington web design changes based on statistical data? We can help you run A/B testing to help you decide which design or content layouts are best.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Bloomington website. We've seen businesses in and around Bloomington lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Bloomington website? We'll be happy to help if your Bloomington site was built on a platform we work with, such as WordPress or Shopify.
We have a diverse team of web designers and web developers, for Bloomington businesses, who have been immersed in multiple website platforms over the years. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. For that reason, our website maintenance agency for Bloomington websites tends to service only the following platforms:
As a website maintenance firm, we used to maintain and support Joomla and Magento websites for Bloomington-area businesses. However, we chose to move away from those platforms to allow our website support experts to focus more heavily on training and support within the other systems.
Before signing up for any Bloomington web support package, it is important to ask the Bloomington website support company some questions about how their services work. This will help you get a better idea of the experience you will have with their premium Minnesota web maintenance services before you submit payment and provide website access. Let's go over some simple questions to ask:
If you ask these questions to a Bloomington website services agency, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
We are often asked for a website maintenance plan by larger companies in and around Bloomington looking to establish routines and procedures within their IT department. We are happy to help your Bloomington business develop a web support plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Here is a list of annual Bloomington website support tasks to review:
Read through this list of semi-annual Bloomington web maintenance tasks to review:
Check out this list of monthly Bloomington web maintenance tasks to consider:
The starting price for our Bloomington website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Bloomington websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Bloomington, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Bloomington web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Bloomington website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Bloomington to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Bloomington who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Bloomington website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Bloomington website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Bloomington with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Bloomington site owners interested in proactive website and extension updates.
Example #1: You are an existing Bloomington client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.