Our team doesn't just build Minneapolis websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a website support company with a team of website experts that never outsources Minneapolis website maintenance to anyone.
This makes our web support company the perfect choice to provide all your Minneapolis website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
We emphasize availability and communication for our Minneapolis web maintenance services. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
We see web maintenance as a reactive support service where we provide your Minneapolis business with the right web developer resources to fix just about any problem. There are many examples of website issues that might require service from Minneapolis website maintenance firms, including:
Those services are just a taste of what Minneapolis website support might look like. In fact, Minneapolis web maintenance is really anything a web developer or digital marketer does to your website to change it in some manner.
The reason we consider website maintenance to be a reactive service is that most Minneapolis website owners wouldn't want a web developer going into their website and changing things around without their knowledge. You can count on our agency to keep your Minneapolis website running smoothly. However, we can offer some proactive Minneapolis website support services.
Interested in a proactive website management service for some of your website upkeep? We're happy to help! As part of our proactive website management service, our team can take care of platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring.
If you live in Minneapolis, you probably love the Minnesota Vikings football team. Go Minnesota Vikings! In addition to supporting Minneapolis-area websites, our web maintenance agency also offers Bloomington, Duluth, Plymouth, Rochester, St. Paul, and Woodbury small businesses and large corporations help with their websites.
There will come a time when every Minneapolis website needs some sort of maintenance. The reason is simply that the internet is always changing. However, we don't charge a lot for Minneapolis web support, so you'll be able to afford it! There are a few reasons why a website in Minneapolis might need maintenance:
As you can see, there are many reasons a website may require maintenance above and beyond the obvious reasons of just wanting to update something on the website. Plan your budget and schedules for website support and maintenance based on your Minneapolis business's potential future needs.
It's our job to understand your website maintenance needs, schedule your work in a timely fashion, and follow up with your Minneapolis business after the work is done.
Most web support services start with an email from you, the owner of the Minneapolis website. Your email gets routed to our ticket system and automatically gets assigned to your project manager. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
The process for Minneapolis website support services that come from phone or chat is similar. We route the support request to the most appropriate web developer on our team based on the nature of the work needed on your website.
After the launch of a website, we're often asked for detailed examples of Minneapolis web maintenance requests. Here are several examples of Minneapolis website maintenance services we've been asked to perform in the past and would be more than happy to provide to you!
Changes to your Minneapolis website could be as simple as updating a paragraph, swapping images, or adding a new page. This is just normal, routine web support to keep content fresh for both search engines and visitors.
We can analyze your Minneapolis website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. This will help improve page load times, which are beneficial to user experience and search engine optimization.
If your Minneapolis website is running on a content management system, like WordPress, it is important to keep the platform updated. The updates improve security and functionality - sometimes they're quick, so it's an easy win!
It's important to update your Minneapolis website's plugins and extensions to reflect the latest changes by the developers. The idea is similar to updating the CMS platform since it fixes security and functionality problems.
Did Google Search Console tell you about a coverage problem? If so, we can review the coverage issues, fix the problems, and update you on the results. Make Google happy, and you'll rank higher throughout Minneapolis and beyond!
When you search Google organically, have you noticed reviews or prices in the search results? This is structured data, which is a standardized way of describing content on the web, whether it's a local business in Minneapolis or an ecommerce product.
Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Minneapolis business.
Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? That won't be a problem! We'll happily install Google Tag Manager on your Minneapolis website and teach you how to use it.
Tracking conversions is important if you want to understand the benefits of online advertising for your Minneapolis website. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.
Are large images slowing down your Minneapolis website? That won't be a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Would you like to try live chat? Our experts can help you pick the right live chat system, install the tracking code, and customize the design to match your Minneapolis business branding!
Have you noticed large error_log files on your hosting account? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.
To reduce unwanted submissions on your Minneapolis website, we can setup an invisible or checkbox reCaptcha.
Looking to install a caching plugin on your Minneapolis website, but not sure how to configure it? We can help recommend caching plugins, or just install and configure them for you!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Have you been getting fake orders, contact submissions, or live chats from a particular network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.
Is it time to make a backup of your Minneapolis website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. Just let us know if you need help creating and managing that development / staging site!
Are you a fan of making Minneapolis web design changes based on statistical data? We can help you run A/B testing to help you decide which design or content layouts are best.
Have you launched a new website or removed pages? You should create 301 redirects for your Minneapolis website. Having broken pages will cost your Minneapolis business a lot of organic traffic if they aren't fixed with 301 redirects. We are happy to help you resolve broken pages through the creation of 301 redirects within .htaccess files, nginx templates, and CMS plugins.
Need help learning how to make simple changes to your Minneapolis website? Let us know what training you need if your Minneapolis site was built on a platform we work with, like WordPress or Shopify!
With years of experience developing websites for Minneapolis businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. Because of that, we tend to service only these platforms for Minneapolis websites:
In the past, we provided website maintenance and support for Joomla and Magento platforms of Minneapolis businesses. However, we chose to move away from those platforms to allow our web support experts to focus more heavily on training and support within the other systems.
Ask the Minneapolis web maintenance company some questions about their services before you sign up for a package. This will help you get a better idea of the experience you will have with their professional Minnesota web support services before you submit payment and provide website access. You can ask these simple questions:
If you ask any Minneapolis website services agency these questions before subscribing to their website support packages, you'll have a much better idea of the future relationship, the security of your website, and the expected turnaround time for important requests.
Companies in and around Minneapolis often ask us for a web maintenance plan to establish routines and procedures. We are happy to help your Minneapolis business develop a website maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Read through this list of annual Minneapolis web support tasks to consider:
Read through this list of semi-annual Minneapolis website support tasks to review:
Read through this list of monthly Minneapolis web maintenance tasks to review:
The starting price for our Minneapolis website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Minneapolis websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Minneapolis, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Minneapolis web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Minneapolis website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Minneapolis to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Minneapolis who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Minneapolis website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Minneapolis website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Minneapolis with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Minneapolis site owners interested in proactive website and extension updates.
Example #1: You are an existing Minneapolis client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.