Our team doesn't just build Rochester websites; we also offer website maintenance and support services because we know questions and concerns come up!
Our website maintenance firm works out of a single location and never outsources Rochester website support.
This makes our web maintenance firm the perfect choice to provide all your Rochester website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
You'll enjoy working with our team for your Rochester web support services because of the emphasis we put on availability and communication. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
Web maintenance is a reactive support service that connects you with the right web developer to fix nearly any website issue. There are many examples of website issues that might require service from Rochester website support firms, including:
These are just a few of the Rochester web maintenance services we offer. In fact, Rochester website maintenance is really anything a web developer or digital marketer does to your website to change it in some manner.
Most Rochester website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider web support a reactive service. You can count on our agency to keep your Rochester website running smoothly. However, we can provide some proactive web maintenance services for your Rochester website.
We're happy to help website owners in Rochester who need proactive website upkeep! There are several website maintenance services, including platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring, that our website maintainers can handle in a proactive manner.
In addition to supporting Rochester-area websites, our web support company also offers Bloomington, Duluth, Minneapolis, Plymouth, St. Paul, and Woodbury small businesses and large corporations help with their websites.
Every Rochester website will need some web maintenance at some point. The reason is simply that the internet is always changing. Not to worry though, our Rochester website maintenance cost isn't expensive so it should be affordable for you to maintain your website! There are a few reasons why a website in Rochester might need maintenance:
As you can see, there are many reasons a website may require maintenance above and beyond the obvious reasons of just wanting to update something on the website. It is important to understand the future needs of your Rochester business when planning budgets and schedules for website maintenance and support.
Our professional web maintenance team puts in a lot of effort to understand your needs, schedule your work on time, and follow up with your Rochester business after the work is done.
Most website maintenance services start with an email from you, the owner of the Rochester website. That email is routed into our ticket system and automatically assigned to the project manager on your account. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
The process for Rochester web support services that come from phone or chat is similar. We route the support request to the most appropriate web developer on our team based on the nature of the work needed on your website.
We're often asked for examples of Rochester web maintenance requests after a website launches. Here are several examples of Rochester web maintenance services we've been asked to perform in the past and would be more than happy to provide to you!
Changes to your Rochester website could be as simple as updating a paragraph, swapping images, or adding a new page. This is just normal, routine website maintenance to keep content fresh for both search engines and visitors.
Let us check your Rochester website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. User experience and SEO will both benefit from better page load times.
It's important to keep your Rochester website updated if it runs on a CMS like WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
If your Rochester website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. It's similar to updating the CMS platform since it helps patch security and functionality issues.
Did you get a report from Google Search Console telling you about a coverage issue? If so, we'll look at the coverage issues, fix them, and update you on the status. Make Google happy, and you'll rank higher throughout Rochester and beyond!
When you search Google organically, have you noticed reviews or prices in the search results? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Rochester business, or an ecommerce product.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Interested in using Google Tag Manager for managing custom scripts? Not a problem! We can add Google Tag Manager to your Rochester website and even teach you how to use it.
If you are interested in understanding the benefit of an online advertising campaign for your Rochester website, it is important to setup conversion tracking. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.
Do you have a Rochester website that's slow because of large images? That won't be a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Is your website ready for live chat? If you'd like us to recommend the best live chat system for your Rochester business, install the tracking code, and customize the design for your branding, we can do it!
Have you noticed large error_log files on your hosting account? If you're getting recurring error messages, we can update programming code or fix platform issues.
If spambots are attacking your Rochester website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.
Looking to install a caching plugin on your Rochester website, but not sure how to configure it? We can recommend caching plugins, or we can install and configure them for you!
If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.
Have you been getting fake orders, contact submissions, or live chats from a particular network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.
Do you want to create a backup of your Rochester website? Backups can be performed one-time, or scheduled at specific intervals, and stored locally or offsite.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. Whenever you need help with creating and managing your development site, just let us know!
Would you like to make changes to your Rochester website based on statistical data? We can help you run A/B testing to help you decide which design or content layouts are best.
Are you launching a new website or removing pages from your website? You will want to create 301 redirects for your Rochester website to prevent broken pages from hurting your SEO. Having broken pages will cost your Rochester business a lot of organic traffic if they aren't fixed with 301 redirects. We are happy to help you resolve broken pages through the creation of 301 redirects within .htaccess files, nginx templates, and CMS plugins.
Do you need help learning how to make changes to your Rochester website? If your Rochester site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
For Rochester businesses, we have a team of web designers and web developers who have experience with multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. For that reason, our web support agency for Rochester websites tends to service only the following platforms:
In the past, we provided website maintenance and support for Joomla and Magento platforms of Rochester businesses. However, we chose not to use those platforms so our website support experts could focus on training and support within the more popular platforms.
If you're thinking about signing up for any Rochester website maintenance package, make sure you ask the company how their services work. This will help you get a better idea of the experience you will have with their premium Minnesota website support services before you submit payment and provide website access. Let's go over some simple questions to ask:
If you ask these questions to a Rochester website services agency, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
Larger companies in and around Rochester often ask us for a web maintenance plan. We are happy to help your Rochester business develop a web maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Here is a list of annual Rochester website maintenance tasks to review:
Read through this list of semi-annual Rochester web support tasks to review:
Read through this list of monthly Rochester website support tasks to review:
The starting price for our Rochester website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Rochester websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Rochester, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Rochester web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Rochester website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Rochester to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Rochester who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Rochester website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Rochester website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Rochester with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Rochester site owners interested in proactive website and extension updates.
Example #1: You are an existing Rochester client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.