Our team doesn't just build St. Paul websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a web maintenance agency with a team of website experts that never outsources St. Paul website maintenance to anyone.
We're the perfect choice for all of your St. Paul web support needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
Our team puts a lot of emphasis on availability and communication for St. Paul website support clients. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
We see web maintenance as a reactive support service where we provide your St. Paul business with the right web developer resources to fix just about any problem. These are some examples of website issues that St. Paul website maintenance agencies might fix:
Those services are just a taste of what St. Paul website support might look like. Basically, St. Paul web maintenance is anything a web developer or internet marketer does to change your website.
Most St. Paul website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider web maintenance a reactive service. Our company will be your web support team on standby for any questions you have. There are some web support services we can provide your St. Paul website in a proactive manner though.
We're happy to help website owners in St. Paul who need proactive website upkeep! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
If you live in St. Paul, you probably love the Minnesota Wild hockey team. Go Minnesota Wild! In addition to supporting St. Paul-area websites, our website support company also offers Bloomington, Duluth, Minneapolis, Plymouth, Rochester, and Woodbury small businesses and large corporations help with their websites.
There will come a time when every St. Paul website needs some sort of maintenance. It's just that the internet changes all the time. But don't worry, our St. Paul web support costs aren't too high, so you can afford it! There are a few reasons why a website in St. Paul might need maintenance:
There are many reasons why a website might need maintenance, other than just to update something. Plan your budget and schedules for website support and maintenance based on your St. Paul business's potential future needs.
It's our job to understand your web maintenance needs, schedule your work in a timely fashion, and follow up with your St. Paul business after the work is done.
Most St. Paul website maintenance services start with an email from the website owner. Your email gets routed into our ticket system and automatically assigned to your project manager. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
The process for St. Paul web support services that come from phone or chat is similar. We route the support request to the most appropriate web developer on our team based on the nature of the work needed on your website.
After the launch of a website, we're often asked for detailed examples of St. Paul web maintenance requests. We've performed these St. Paul website maintenance services in the past, and would be happy to do it for you too!
Changes to your St. Paul website could be as simple as updating a paragraph, swapping images, or adding a new page. This is just normal, routine web support to keep content fresh for both search engines and visitors.
If your St. Paul website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. This will help improve page load times, which are beneficial to user experience and search engine optimization.
It's important to keep your St. Paul website updated if it runs on a CMS like WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
It's important to update your St. Paul website's plugins and extensions to reflect the latest changes by the developers. The idea is similar to updating the CMS platform since it fixes security and functionality problems.
Did Google Search Console tell you about a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. By making Google happy, you'll boost your search engine rankings throughout St. Paul and beyond!
Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local St. Paul business, or an ecommerce product.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Interested in using Google Tag Manager for managing custom scripts? No problem at all! We can add Google Tag Manager to your St. Paul website and even teach you how to use it.
Tracking conversions is important if you want to understand the benefits of online advertising for your St. Paul website. Then you'll know where your conversions come from, whether it be direct traffic, organic search, or paid ads.
Are large images slowing down your St. Paul website? That won't be a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Do you want to try live chat on your website? If you'd like us to recommend the best live chat system for your St. Paul business, install the tracking code, and customize the design for your branding, we can do it!
Do you have a lot of error_log files on your hosting account? To stop recurring error messages, we can diagnose the problem and update programming code.
We can set up a checkbox or invisible reCaptcha to help minimize unwanted submissions on your St. Paul website.
Are you interested in installing a caching plugin in your St. Paul website, but not sure how to properly configure the settings for best website performance? We can help you figure out which caching plugins to install and configure on your website!
If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.
Have you been getting fake orders, contact submissions, or live chats from a particular network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.
Would you like a backup of your St. Paul website? Let us help you create one-time or scheduled backups that you can store locally or offsite.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!
Are you a fan of making St. Paul web design changes based on statistical data? We can help you run A/B testing to help you decide which design or content layouts are best.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your St. Paul website. We've seen businesses in and around St. Paul lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your St. Paul website? If your St. Paul site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
With years of experience developing websites for St. Paul businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. Nevertheless, mastering a handful of platforms is better than trying to be an expert on everything. Therefore, we tend to only maintain St. Paul websites on these platforms:
As a website maintenance firm, we used to maintain and support Joomla and Magento websites for St. Paul-area businesses. However, we chose not to use those platforms so our website support experts could focus on training and support within the more popular platforms.
Ask the St. Paul web support company some questions about their services before you sign up for a package. By doing this, you'll be able to better understand your future experience with their professional Minnesota web maintenance services before you submit payment or provide website access. Here are some simple questions to ask:
If you ask these questions to a St. Paul website services agency, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
Companies in and around St. Paul often ask us for a website maintenance plan to establish routines and procedures. Whether it's your website, hosting, or domain name, we'll make sure your St. Paul business has a web support plan to ensure optimum performance.
Check out this list of annual St. Paul website support tasks to review:
Here is a list of semi-annual St. Paul web maintenance tasks to consider:
Here are a list of monthly St. Paul web maintenance tasks to review:
The starting price for our St. Paul website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for St. Paul websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in St. Paul, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your St. Paul web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective St. Paul website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in St. Paul to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in St. Paul who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your St. Paul website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted St. Paul website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in St. Paul with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For St. Paul site owners interested in proactive website and extension updates.
Example #1: You are an existing St. Paul client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.