Mississippi Website Maintenance Services

Support for Mississippi Websites

Our team doesn't just build Mississippi websites; we also offer website maintenance and support services because we know questions and concerns come up!

500+ active clients
500+
Satisfied Digital Marketing Clients
18 years in business
2004
Founded 18+ Years Ago
20+ Onsite experts
18+
Onsite Experts (No Outsourcing)

Website Maintenance Consultants for Mississippi Businesses

We're a website support company with a team of website experts that never outsources Mississippi website maintenance to anyone.

This makes our web support company the perfect choice to provide all your Mississippi website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.

Our team puts a lot of emphasis on availability and communication for Mississippi web maintenance clients. You'll have no problem getting in touch with a member of our website support team if you need something simple done today or if you have a complicated question that's best explained over the phone!

What is Involved in Maintaining Mississippi Websites

We see web maintenance as a reactive support service where we provide your Mississippi business with the right web developer resources to fix just about any problem. There are many examples of website issues that might require service from Mississippi website maintenance firms, including:

  • Making sure your website's platform is up to date.
  • Updating apps and plugins to make them safer and more functional.
  • Adding new web pages as you release new products or services.
  • Staying fresh with new blog content.
  • Rearranging your Mississippi website's navigation menu.
  • Improving page speed to help you pass Google Core Web Vitals.
  • Backing up your website's files and databases.
  • Making your website look and feel better.
  • Fixing site audit issues or Google Search Console coverage problems.
  • Enhancing technical SEO with structured data, open graph tags, etc.
  • Investigating the cause and providing a solution to any other website issue.

These are just a few of the Mississippi website support services we offer. Basically, Mississippi web maintenance is anything a web developer or internet marketer does to change your website.

Reactive Mississippi Website Support

We consider website maintenance a reactive service because most Mississippi website owners don't want a developer messing with their website without their permission. Our agency will be your web support team on standby for any questions you have. There are some website support services we can provide your Mississippi website in a proactive manner though.

View Mississippi Website Maintenance Pricing

Proactive Mississippi Website Support

Interested in a proactive website management service for some of your website upkeep? We're happy to help! There are several web maintenance services, including platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring, that our website maintainers can handle in a proactive manner.

View Mississippi Website Management Pricing

Emergency Mississippi Website Support

For enterprise-level clients requiring off-hours support, including holidays and weekends, please consider our Mississippi web support service level agreements. It's important to set this up before you need Mississippi web maintenance services at night, on the weekend, or during a holiday.

View Emergency Mississippi Website Support Pricing

Our website maintenance and support company is happy to provide Gulfport, Jackson, Meridian, Oxford, and Tupelo with fast website support services.

A Few of Our Web Maintenance & Support Specialists

Micah SJustin FJake FDavid WDana CMatt H

Who Needs Website Maintenance in Mississippi

There will come a time when every Mississippi website needs some sort of maintenance. The reason is simply that the internet is always changing. But don't worry, our Mississippi web support costs aren't too high, so you can afford it! Website maintenance in Mississippi might be needed for these reasons:

  • When a hosting company upgrades their servers, they may remove older versions of PHP that your Mississippi website was originally developed to support. This means you have to refactor your app or upgrade to a newer framework that supports the new PHP version. You can't expect custom web functionality from the past to work forever.
  • When an ecommerce platform or a content management system releases new versions, they eventually must deprecate the old versions so their teams can focus on maintaining the newer technologies. Magento 1.x store owners recently had to migrate to Magento 2.x or an alternative ecommerce platform because Magento 1.x had reached "End of Life" status and wouldn't be maintained or updated. Because of that, Magento 1.x ecommerce businesses in Mississippi were suddenly looking for an ecommerce developer to help migrate their website to a supported platform.
  • When a website owner has become a victim of malware or some other form of malicious activity, the Mississippi website will need to be reviewed for security exploits and cleaned of malware. This is time-consuming, and often happens when the website owner isn't paying attention to the first two website support examples.
  • When the content on your Mississippi website, which explains your organization, products, or services becomes outdated and needs to be refreshed to help ensure future visitors receive accurate information about your operation. Maintaining your Mississippi website is key to making sure it's working for you.

There are many reasons why a website might need maintenance, other than just to update something. It is important to understand the future needs of your Mississippi business when planning budgets and schedules for website maintenance and support.

How We Perform Mississippi Web Maintenance

It's our job to understand your website maintenance needs, schedule your work in a timely fashion, and follow up with your Mississippi business after the work is done.

Most web support services start with an email from you, the owner of the Mississippi website. Your email gets routed into our ticket system and automatically assigned to your project manager. Anyone on our team can work on the ticket without delay, resulting in faster turnaround time.

For requests that originate from phone or live chat, a similar process to handling your Mississippi website support services unfolds. We route the support request to the most appropriate web developer on our team based on the nature of the work needed on your website.

Example Web Maintenance Service List for Mississippi Businesses

After the launch of a website, we're often asked for detailed examples of Mississippi web maintenance requests. Here are several examples of Mississippi website maintenance services we've been asked to perform in the past and would be more than happy to provide to you!

Simple Mississippi Website Tweaks

Your Mississippi website might need a paragraph updated, an image changed, or a new page added. These are just normal, routine web support tasks to keep content fresh for both search engines and visitors.

Mississippi Site Performance Improvements

We can analyze your Mississippi website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. This will help improve page load times, which are beneficial to user experience and search engine optimization.

Platform Updates / Security Fixes

Keeping your Mississippi website's content management system updated is important if it's running on WordPress. This helps improve security and functionality - sometimes the updates are relatively quick to perform, which is a win-win!

Extension / Plugin Updates

If your Mississippi website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. It's similar to updating the CMS platform since it helps patch security and functionality issues.

Google Search Console Issues

Did you get a report from Google Search Console telling you about a coverage issue? If so, we can fix the coverage issues, and let you know how it went. By making Google happy, you'll boost your search engine rankings throughout Mississippi and beyond!

Setup Structured Data

Do you ever see product prices or reviews in Google organic search results? This is structured data, which is a standardized way of describing content on the web, whether it's a local business in Mississippi or an ecommerce product.

Add Open Graph Tags on Your Website

By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.

Setup Google Tag Manager

Would you like to manage custom scripts more easily with Google Tag Manager? That won't be a problem! We can add Google Tag Manager to your Mississippi website and even give you a crash course in using Google Tag Manager.

Add Conversion Tracking

It's important to setup conversion tracking for your Mississippi website if you want to understand the benefits of online advertising. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.

Image Optimization

Do you have a Mississippi website that's slow because of large images? No problem at all! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!

Setup Live Chat

Would you like to try live chat? Our experts can help you pick the right live chat system, install the tracking code, and customize the design to match your Mississippi business branding!

Review Error Log Files

Do you have a lot of error_log files on your hosting account? If you're getting recurring error messages, we can update programming code or fix platform issues.

Integrate reCaptcha on Contact Forms

We can set up a checkbox or invisible reCaptcha to help minimize unwanted submissions on your Mississippi website.

Implement a Caching Plugin

Are you interested in installing a caching plugin in your Mississippi website, but not sure how to properly configure the settings for best website performance? We can help you figure out which caching plugins to install and configure on your website!

Setup SMTP Email

We can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail to improve email deliverability.

IP Address Restrictions

Is your Mississippi website being bombarded with fake orders, contact submissions or live chats from a specific network? If you want to protect your website from malicious traffic, we can help by implementing IP restrictions.

Backup Your Website Files

Do you want to create a backup of your Mississippi website? Backups can be performed one-time, or scheduled at specific intervals, and stored locally or offsite.

Create a Staging Website

It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!

Implement A/B Testing

Do you prefer to make design changes based on statistical data regarding how users interact with your Mississippi web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.

Create 301 Redirects

Are you launching a new website or removing pages from your website? You should create 301 redirects for your Mississippi website. We've seen businesses in and around Mississippi lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.

Provide Website Training

Do you need help learning how to make changes to your Mississippi website? If your Mississippi site was developed in a platform we work within, such as WordPress, Shopify or BigCommerce, we'll be happy to help!

The Platforms We Maintain for Mississippi Websites

With years of experience developing websites for Mississippi businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. Therefore, we tend to only maintain Mississippi websites on these platforms:

We've managed Joomla and Magento platforms for Mississippi businesses in the past. The reason we moved away from those platforms was to let our web maintenance experts focus more on training and support.

Questions to Ask Mississippi Web Maintenance Companies

Ask the Mississippi web support company some questions about their services before you sign up for a package. This will help you get a better idea of the relationship you will have with the Mississippi website support team before you give them money, provide them website access, and give them complete access to your website for one of their web maintenance packages. Here are some simple questions to ask:

  • What kind of security do you have on your site? Do you scan client websites for security?
  • What is the turnaround time for Mississippi website maintenance requests?
  • Is your Mississippi web support outsourced?
  • How much does Mississippi website support cost?
  • Do you have minimum deductions or minimum billable expenses for Mississippi website updates?
  • Can you tell me what your normal business hours are?
  • How will I know about new updates to my platform?

We find it beneficial to run these questions by any Mississippi website services firm before subscribing to their web maintenance packages, since it will provide much better understanding for you regarding the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.

Mississippi Website Maintenance Plans and Tips

Companies in and around Mississippi often ask us for a web support plan to establish routines and procedures. We are happy to help your Mississippi business develop a website support plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.

Check out this list of annual Mississippi web maintenance tasks to review:

  • Check if your web hosting provider has newer servers that your account can be migrated to.
  • Check if your website platform has a new major release that will require an extensive website migration.
  • Try restoring a website backup to make sure the data is good enough for a full recovery. Also, make sure your backups are stored somewhere else besides Mississippi.
  • Check out competitor sites (even those outside of Mississippi) to see if you're missing out on any competitive advantages they have over you.
  • Perform a full security review of your website to ensure nothing has been compromised or left vulnerable.
  • Make sure structured data, open graph, and social links are working.
  • Check if any 3rd party tracking, live chat, or heat map scripts are installed but no longer necessary.
  • Remove any unnecessary development or staging websites.

Read through this list of semi-annual Mississippi website maintenance tasks to review:

  • Ensure you have access to your domain name and that it isn't expiring soon. This will be helpful when you have to process a domain name renewal.
  • Check that your hosting account isn't about to expire and you can access it.
  • Make sure you can access your DNS in case anything needs to be changed.
  • Check if your SSL certificate will be expiring in the near future.
  • Make sure your website backup schedule is working and you have remote backups.
  • Make sure you're running an image optimization service.
  • Check if the website is throwing any console errors.

Check out this list of monthly Mississippi web support tasks to consider:

  • Ensure your website doesn't have any broken links, which affect user experience and SEO.
  • Check for website performance issues from recent updates or changes on the website.
  • See if there's anything wrong being reported within Google Search Console.
  • Provide some kind of update to your content to keep your website fresh.
  • See if there are any updates for your website platform or extensions.

The Cost of Website Support Service in Mississippi

The starting price for our Mississippi website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Mississippi websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For Mississippi businesses with mission-critical applications, we offer emergency Mississippi website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.

To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Mississippi, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.

If you pre-purchase a block of time for your Mississippi web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.

What is Considered Billable Time?

When talking with prospective Mississippi website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Mississippi to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Mississippi who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Mississippi website.

Here are examples of what is considered billable time:

  • Reading through lengthy emails to understand what is being requested.
  • Preparing responses to lengthy or complex email messages.
  • Helping you figure out your domain name or web hosting provider.
  • Scheduling your website maintenance to be completed by the best team member.
  • Talking with you on the phone about ideas or tasks you want to discuss.
  • Reviewing completed work for quality control purposes.
  • Providing you training on how to handle administrative tasks.
  • Researching unique solutions to difficult questions you present our team.
  • Providing more detailed time usage reports, beyond the automated monthly update email.
  • Helping you figure out email client issues within Microsoft Outlook, Apple Mail, etc.
  • Almost any other task not specifically mentioned in the list below.

Here are examples of what is not considered billable time:

  • Talking with you about personal matters, such as the weather, a recent vacation, or a sporting event.
  • Responding to simple email messages that don't require research or lengthy feedback.
  • Handling accounting-related tasks, such as invoice generation, payment confirmations, etc.

Web Maintenance Services throughout Mississippi

If you've been searching for experienced website maintenance and support agencies serving major cities throughout Mississippi, we'll be the website maintenance team you want to contact. Our web support experts frequently offer website support and help in Gulfport, Jackson, Meridian, Oxford, or Tupelo throughout Mississippi. From simple website updates and platform upgrades, to website training and emergency support, our web maintenance firm will have you covered!

When looking for website experts to handle website maintenance and support in smaller cities throughout Mississippi, we still hope you'll consider our web support services. We have a full staff of dedicated website experts ready to help Mississippi-area businesses. Whether your business is located in Aberdeen, Amory, Batesville, Bay St. Louis, Booneville, Brookhaven, Byram, Canton, Clarksdale, Cleveland, Columbia, Corinth, D Iberville, Gautier, Greenwood, Grenada, Hernando, Holly Springs, Indianola, Kosciusko, Laurel, Long Beach, Louisville, McComb, Moss Point, Natchez, New Albany, Ocean Springs, Pass Christian, Petal, Philadelphia, Picayune, Richland, Senatobia, St. Martin, Waveland, West Hattiesburg, West Point, Yazoo City, or a different city, our website support firm will be ready to help with all your Mississippi web maintenance services!

Mississippi Website Maintenance Pricing

WebCitz offers discounted Mississippi website maintenance services for clients interested in retaining our services through a pre-purchased block of time.

Invoiced Monthly

$ 119.50/hr*

  • Existing Clients Only
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
  • * 1.25x Time Multiplier for Custom Programming (PHP, JS, React) or Laravel Application Services
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Pre-Purchased Block of Time

As Low As $99.95/hr*

  • Dedicated Account Manager
  • Priority Scheduling
  • No Contracts or Auto-Renewals
  • Time Never Expires
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
  • * 1.25x Time Multiplier for Custom Programming (PHP, JS, React) or Laravel Application Services

Example #1: You are an existing client in Mississippi with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.

Example #2: You are an existing client in Mississippi with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.

Mississippi Website Management Pricing

For Mississippi site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.

Quarterly

$ 50/mo

  • Quarterly CMS Updates, Theme Updates, Extension Updates (non ecommerce), and Functionality Testing

Monthly

$ 125/mo

  • Monthly CMS Updates, Theme Updates, Extension Updates (non ecommerce), and Functionality Testing

Monthly Plus

$ 250/mo

  • Monthly CMS Updates, Theme Updates, Extension Updates (including ecommerce), and Functionality Testing
  • Monthly 404 Error Reporting & Performance Review
  • Daily Malware Scan & Removal
  • Automated Offsite Backups
  • Website Uptime Monitoring

Bi-Weekly Plus

$ 375/mo

  • Bi-Weekly CMS Updates, Theme Updates, Extension Updates (including ecommerce), and Functionality Testing
  • Bi-Weekly 404 Error Reporting & Performance Review
  • Daily Malware Scan & Removal
  • Automated Offsite Backups
  • Website Uptime Monitoring

* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.

Example #1: You are an existing Mississippi client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.

Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.

Emergency Mississippi Website Maintenance & Support Pricing

For existing Mississippi website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.

Level 1 SLA for After-Hours Emergency Support

$ 495/mo
2X Time Multiplier

  • Emergency Support Available on Nights & Weekends, Excluding Holidays
  • Extends Mon-Fri Developer Availability to 10PM CST
  • Adds Sat-Sun Developer Availability of 8AM-5PM CST
  • Billed at $495/month + 2x Multiplier on Maintenance Hours, with a 1-Hour Minimum Per Request

Level 2 SLA for After-Hours Emergency Support

$ 995/mo
2X Time Multiplier

  • Emergency Support Available on Nights & Weekends, Including Holidays
  • Extends Mon-Fri Developer Availability to 10PM CST
  • Adds Sat-Sun Developer Availability of 8AM-5PM CST
  • Billed at $995/month + 2x Multiplier on Maintenance Hours, with a 1-Hour Minimum Per Request

Example #1: You are an existing Mississippi client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.

Example #2: You are an existing Mississippi client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.

Hear what our customers are saying

Joe Simmons

Joe Simmons

David Wurst and WebCitz have been a great hosting company to work with for over 10 years. They provide exceptional service and knowledge with their customers and always get it done immediately. I will never work with any other company.
Dawn White

Dawn White

These guys are always there when you need them! Whether the issue is big or small, there is little they cannot handle. I cannot express enough how greatly we appreciate their continued superior service and willingness to assist whenever we need them. Thanks Dave, Corey and the entire WebCitz team!!
Carissa Giebel

Carissa Giebel

They are great to work with. Always quick to respond to my questions and assist when needed! They have been working with me at Legacy Law Group, LLC for many years.
Cassie Richards

Cassie Richards

Working with WebCitz has been nothing but a great experience. David, Jake, Drew, and the rest of the team are easy to work with, accommodating, and very knowledgeable. WebCitz is a company that you can trust will be there when you need them most. If I’m having an issue or problem with a website, I can always count on a quick response and a timely solution.
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