Our team doesn't just build Missouri websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a web maintenance company with a team of website experts that never outsources Missouri web support to anyone.
This makes our website support company the perfect choice to provide all your Missouri website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
Our team puts a lot of emphasis on availability and communication for Missouri website maintenance clients. You'll have no problem getting in touch with a member of our website support team if you need something simple done today or if you have a complicated question that's best explained over the phone!
We see web maintenance as a reactive support service where we provide your Missouri business with the right web developer resources to fix just about any problem. There are many examples of website issues that might require service from Missouri website support firms, including:
The previously mentioned services are just a glimpse of what we view as possible Missouri web maintenance services. In fact, Missouri website maintenance is really anything a web developer or digital marketer does to your website to change it in some manner.
Most Missouri website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider web support a reactive service. When you choose to have our agency maintain your Missouri website, we'll be your web support team on standby for any request. However, we can provide some proactive web maintenance services for your Missouri website.
For website owners in Missouri interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! There are several website maintenance services, including platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring, that our website maintainers can handle in a proactive manner.
For enterprise-level clients requiring off-hours support, including holidays and weekends, please consider our Missouri web support service level agreements. This service must be in place before a website emergency happens at night, on the weekend, or during a holiday.
There will come a time when every Missouri website needs some sort of maintenance. The reason is simply that the internet is always changing. But don't worry, our Missouri website support costs aren't too high, so you can afford it! Website maintenance in Missouri might be needed for these reasons:
As you can see, there are many reasons a website may require maintenance above and beyond the obvious reasons of just wanting to update something on the website. It is important to understand the future needs of your Missouri business when planning budgets and schedules for website maintenance and support.
It's our job to understand your web support needs, schedule your work in a timely fashion, and follow up with your Missouri business after the work is done.
Most website support services start with an email from you, the owner of the Missouri website. Your email gets routed into our ticket system and automatically assigned to your project manager. Anyone on our team can work on the ticket without delay, resulting in faster turnaround time.
For requests that originate from phone or live chat, a similar process to handling your Missouri web maintenance services unfolds. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.
After the launch of a website, we're often asked for detailed examples of Missouri web support requests. Here are several examples of Missouri website support services we've been asked to perform in the past and would be more than happy to provide to you!
Your Missouri website might need a paragraph updated, an image changed, or a new page added. These are just normal, routine web maintenance tasks to keep content fresh for both search engines and visitors.
If your Missouri website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. This will help improve page load times, which are beneficial to user experience and search engine optimization.
If your Missouri website is running on a content management system, like WordPress, it is important to keep the platform updated. The updates improve security and functionality - sometimes they're quick, so it's an easy win!
If your Missouri website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. This is similar to the idea of updating the CMS platform since it helps patch security and functionality issues.
Did you get a report from Google Search Console telling you about a coverage issue? If so, we'll look at the coverage issues, fix them, and update you on the status. This will help your search engine rankings, throughout Missouri and beyond, by making Google happy!
Do you ever see product prices or reviews in Google organic search results? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Missouri, and ecommerce product or some other common data type.
Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Missouri business.
Interested in using Google Tag Manager for managing custom scripts? Not a problem! We can add Google Tag Manager to your Missouri website and even teach you how to use it.
If you are interested in understanding the benefit of an online advertising campaign for your Missouri website, it is important to setup conversion tracking. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.
Are large images slowing down your Missouri website? That won't be a problem! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!
Would you like to try live chat? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Missouri business!
Have you noticed large error_log files on your hosting account? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.
If spambots are attacking your Missouri website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.
Are you interested in installing a caching plugin in your Missouri website, but not sure how to properly configure the settings for best website performance? We can help recommend caching plugins, or just install and configure them for you!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Is your Missouri website being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Do you want to create a backup of your Missouri website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Missouri web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Missouri website. We've seen businesses in and around Missouri lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Missouri website? If your Missouri site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
With years of experience developing websites for Missouri businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. Therefore, we tend to only maintain Missouri websites on these platforms:
As a website support company, we used to maintain and support Joomla and Magento websites for Missouri-area businesses. However, we chose to move away from those platforms to allow our website maintenance experts to focus more heavily on training and support within the other systems.
Ask the Missouri web maintenance company some questions about their services before you sign up for a package. This will help you get a better idea of the relationship you will have with the Missouri web maintenance team before you give them money, provide them website access, and give them complete access to your website for one of their website maintenance packages. Here are some simple questions to ask:
If you ask any Missouri website services firm these questions before subscribing to their web support packages, you'll have a much better idea of the future relationship, the security of your website, and the expected turnaround time for important requests.
Companies in and around Missouri often ask us for a web maintenance plan to establish routines and procedures. We are happy to help your Missouri business develop a web maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Check out this list of annual Missouri website maintenance tasks to review:
Check out this list of semi-annual Missouri web support tasks to review:
Check out this list of monthly Missouri website support tasks to consider:
The starting price for our Missouri website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Missouri websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For Missouri businesses with mission-critical applications, we offer emergency Missouri website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Missouri, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Missouri web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Missouri website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Missouri to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Missouri who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Missouri website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
If you've been searching for experienced website maintenance and support agencies serving major cities throughout Missouri, we'll be the website support team you want to contact. Our web maintenance experts frequently offer web maintenance and help in Columbia, Kansas City, Oakville, Springfield, St. Louis, or Wildwood throughout Missouri. From simple website updates and platform upgrades, to website training and emergency support, our website maintenance firm will have you covered!
When looking for website experts to handle website maintenance and support in smaller cities throughout Missouri, we still hope you'll consider our website support services. We have a full staff of dedicated website experts ready to help Missouri-area businesses. Whether your business is located in Affton, Ballwin, Belton, Ferguson, Gladstone, Hazelwood, Kirkwood, Liberty, Raytown, Sedalia, Webster Groves, or a different city, our web maintenance firm will be ready to help with all your Missouri web support services!
WebCitz offers discounted Missouri website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Missouri with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
Example #2: You are an existing client in Missouri with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.
For Missouri site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.
* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.
Example #1: You are an existing Missouri client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.
For existing Missouri website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.
Example #1: You are an existing Missouri client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.
Example #2: You are an existing Missouri client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.