Our team doesn't just build Billings websites; we also offer website maintenance and support services because we know questions and concerns come up!
We are a web maintenance company with a team of website experts that works from a single location and never outsources Billings web support services.
This makes our website support company the perfect choice to provide all your Billings website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
You'll enjoy working with our team for your Billings website maintenance services because of the emphasis we put on availability and communication. If you need something simple done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!
We view web maintenance to be a reactive support service that provides your Billings business with the appropriate web developer resources to solve nearly any website problem. There are many examples of website issues that might require service from Billings website support firms, including:
The previously mentioned services are just a glimpse of what we view as possible Billings web maintenance services. In fact, Billings website maintenance is really anything a web developer or digital marketer does to your website to change it in some manner.
The reason we consider web support to be a reactive service is that most Billings website owners wouldn't want a web developer going into their website and changing things around without their knowledge. You can count on our agency to keep your Billings website running smoothly. However, we can provide some proactive web maintenance services for your Billings website.
We're happy to help website owners in Billings who need proactive website upkeep! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
At some point in time, every Billings website will require some form of web maintenance. The reason is simply that the internet is always changing. Not to worry though, our Billings web maintenance cost isn't expensive so it should be affordable for you to maintain your website! Here are some common reasons why a website in Billings might require website maintenance services:
As you can see, there are many reasons a website may require maintenance above and beyond the obvious reasons of just wanting to update something on the website. It is important to understand the future needs of your Billings business when planning budgets and schedules for website maintenance and support.
We have an experienced website maintenance team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with your Billings business after the tasks have been completed.
Most web support services start with an email from you, the owner of the Billings website. That email is routed into our ticket system and automatically assigned to the project manager on your account. From there, anyone on our team can work on the ticket without delay, leading to faster turnaround time and simplified internal communication.
For requests that originate from phone or live chat, a similar process to handling your Billings website support services unfolds. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.
We are often asked for detailed examples of Billings web maintenance requests that might come up after the launch of a website. Here are several examples of Billings website maintenance services we've been asked to perform in the past and would be more than happy to provide to you!
A simple change to your Billings website might include updating a paragraph on a page, swapping out an image, or adding a new page. These are just normal, routine web support tasks to keep content fresh for both search engines and visitors.
We can analyze your Billings website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. It'll help improve page load times, which will make users and search engines happy.
It's important to keep your Billings website updated if it runs on a CMS like WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
If your Billings website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. This is similar to the idea of updating the CMS platform since it helps patch security and functionality issues.
Did you get a report from Google Search Console telling you about a coverage issue? If so, we can review the coverage issues, fix the problems, and update you on the results. Make Google happy, and you'll rank higher throughout Billings and beyond!
Do you ever see product prices or reviews in Google organic search results? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Billings business, or an ecommerce product.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? Not a problem! We can add Google Tag Manager to your Billings website and even give you a crash course in using Google Tag Manager.
If you are interested in understanding the benefit of an online advertising campaign for your Billings website, it is important to setup conversion tracking. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.
Do you have a Billings website that's slow because of large images? That won't be a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Do you want to try live chat on your website? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Billings business!
Have you noticed large error_log files on your hosting account? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.
To reduce unwanted submissions on your Billings website, we can setup an invisible or checkbox reCaptcha.
Interested in installing a caching plugin for your Billings website, but don't know how to set it up? We can help you figure out which caching plugins to install and configure on your website!
If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.
Is your Billings website being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Do you want to create a backup of your Billings website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
Before you do a major update or extension installation, it's a good idea to setup a development or staging site. Just let us know if you need help creating and managing that development / staging site!
Are you a fan of making Billings web design changes based on statistical data? We can help you run A/B testing to help you decide which design or content layouts are best.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Billings website. We've seen businesses in and around Billings lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Billings website? If your Billings site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
We have a diverse team of web designers and web developers, for Billings businesses, who have been immersed in multiple website platforms over the years. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. For that reason, our website support company for Billings websites tends to service only the following platforms:
As a web maintenance agency, we used to maintain and support Joomla and Magento websites for Billings-area businesses. However, we chose not to use those platforms so our website maintenance experts could focus on training and support within the more popular platforms.
Before signing up for any Billings web maintenance package, it is important to ask the Billings website maintenance company some questions about how their services work. This will help you get a better idea of the experience you will have with their expert Montana website support services before you submit payment and provide website access. Let's go over some simple questions to ask:
If you ask these questions to a Billings website services firm, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
We are often asked for a web maintenance plan by larger companies in and around Billings looking to establish routines and procedures within their IT department. We are happy to help your Billings business develop a website maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Here is a list of annual Billings web support tasks to review:
Here is a list of semi-annual Billings website support tasks to consider:
Check out this list of monthly Billings web maintenance tasks to consider:
The starting price for our Billings website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Billings websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Billings, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Billings web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Billings website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Billings to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Billings who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Billings website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Billings website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Billings with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Billings site owners interested in proactive website and extension updates.
Example #1: You are an existing Billings client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.