Evergreen, MT Website Maintenance Services

Support for Evergreen Websites

Our team doesn't just build Evergreen websites; we also offer website maintenance and support services because we know questions and concerns come up!

500+ active clients
500+
Satisfied Digital Marketing Clients
18 years in business
2004
Founded 18+ Years Ago
20+ Onsite experts
14+
Onsite Experts (No Outsourcing)

Web Maintenance Experts for Evergreen, MT Businesses

We are a website maintenance firm with a team of website experts that works from a single location and never outsources Evergreen website support services.

Because of this, our web maintenance firm is the best choice for all your Evergreen website support needs, including website platform upgrades, site speed improvements, website security fixes, and website issue resolutions.

We're the perfect choice for all of your Evergreen web support needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.

We emphasize availability and communication for our Evergreen website support services. If you need something simple done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!

What is Involved in Maintaining Evergreen, MT Websites

We view web maintenance to be a reactive support service that provides your Evergreen business with the appropriate web developer resources to solve nearly any website problem. Here are a few examples of website problems that might need Evergreen web maintenance:

  • Updating your website platform.
  • Installing app or plugin updates to improve security and functionality.
  • Adding new pages whenever you release something new.
  • Writing new blog content to help you stay fresh.
  • Rearranging your Evergreen site's navigation menu.
  • Making your page faster to pass Google Core Web Vitals.
  • Take backups of your website's files and databases.
  • Changing the look and feel of your website.
  • Troubleshooting Google Search Console coverage issues.
  • Enhancing technical SEO with structured data, open graph tags, etc.
  • Investigating the cause and providing a solution to any other website issue.

The previously mentioned services are just a glimpse of what we view as possible Evergreen website maintenance services. Basically, Evergreen web support is anything a web developer or internet marketer does to change your website.

Reactive Evergreen Website Support

The reason we consider website support to be a reactive service is that most Evergreen website owners wouldn't want a web developer going into their website and changing things around without their knowledge. Our company will be your web support team on standby for any questions you have. There are some website maintenance services we can provide your Evergreen website in a proactive manner though.

View Evergreen Website Maintenance Pricing

Proactive Evergreen Website Support

We're happy to help website owners in Evergreen who need proactive website upkeep! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.

View Evergreen Website Management Pricing

In addition to supporting Evergreen-area websites, our web support company also offers Billings, Bozeman, Helena, and Missoula small businesses and large corporations help with their websites.

A Few of Our Web Maintenance & Support Specialists

David WJake FAshton HDrew PMicah SDana C

Who Needs Web Maintenance in Evergreen, MT

At some point in time, every Evergreen website will require some form of web maintenance. It's because the internet is always changing. However, we don't charge a lot for Evergreen website maintenance, so you'll be able to afford it! Here are some common reasons why a website in Evergreen might require web support services:

  • Hosting companies sometimes upgrade their servers, removing PHP versions that were used by your Evergreen website. When this happens, you need to refactor your application or upgrade to a newer framework that supports the newer PHP version. There's no way you can expect custom web functionality to work forever.
  • Content management systems or ecommerce platforms eventually deprecate old versions so their teams can focus on the new ones. Magento 1.x store owners recently had to migrate to Magento 2.x, or an alternative ecommerce platform, because Magento 1.x was no longer maintained by Magento after it reached "End of Life". As a result, Magento 1.x ecommerce businesses in Evergreen were looking for ecommerce developers to help migrate their websites.
  • Whenever a website owner falls victim to malware or some other form of malicious activity, the website needs to be cleaned of malware and reviewed for security exploits. This is time-consuming, and often happens when the website owner isn't paying attention to the first two website support examples.
  • When the content on your Evergreen website, which explains your organization, products, or services becomes outdated and needs to be refreshed to help ensure future visitors receive accurate information about your operation. This type of web maintenance is critical to ensuring your Evergreen website is benefiting you.

There are many reasons why a website might need maintenance, other than just to update something. Plan your budget and schedules for website support and maintenance based on your Evergreen business's potential future needs.

How We Perform Evergreen, MT Website Maintenance

We have an experienced web support team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with your Evergreen business after the tasks have been completed.

A Evergreen website support service usually starts with an email from you. Your email gets routed to our ticket system and automatically gets assigned to your project manager. From there, anyone on our team can work on the ticket without delay, leading to faster turnaround time and simplified internal communication.

Phone or live chat requests follow a similar process to Evergreen web maintenance. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.

Example Web Maintenance Service List for Evergreen, MT Businesses

We are often asked for detailed examples of Evergreen website maintenance requests that might come up after the launch of a website. The following are some examples of Evergreen web support services we've provided in the past.

Simple Evergreen Website Updates

A simple change to your Evergreen website might include updating a paragraph on a page, swapping out an image, or adding a new page. Keeping content fresh for search engines and visitors is just normal, routine website support.

Evergreen Page Speed Improvements

Let us check your Evergreen website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. User experience and SEO will both benefit from better page load times.

Platform Upgrades / Security Updates

It's important to keep your Evergreen website updated if it runs on a CMS like WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.

Extension / Plugin Updates

If your Evergreen website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. This is similar to the idea of updating the CMS platform since it helps patch security and functionality issues.

Google Search Console Issues

Did Google Search Console tell you about a coverage problem? If so, we can review the coverage issues, fix the problems, and update you on the results. By making Google happy, you'll boost your search engine rankings throughout Evergreen and beyond!

Setup Structured Data

When you search Google organically, have you noticed reviews or prices in the search results? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Evergreen business, or an ecommerce product.

Add Open Graph to Your Website

By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.

Add Google Tag Manager

Interested in using Google Tag Manager for managing custom scripts? Not a problem! We can add Google Tag Manager to your Evergreen website and even give you a crash course in using Google Tag Manager.

Add Conversion Tracking

Tracking conversions is important if you want to understand the benefits of online advertising for your Evergreen website. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.

Image Optimization

Are large images slowing down your Evergreen website? That won't be a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!

Integrate a Live Chat

Is your website ready for live chat? If you'd like us to recommend the best live chat system for your Evergreen business, install the tracking code, and customize the design for your branding, we can do it!

Review Error Logs for Issues

Have you noticed large error_log files on your hosting account? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.

Setup reCaptcha on Forms

To reduce unwanted submissions on your Evergreen website, we can setup an invisible or checkbox reCaptcha.

Setup a Caching Plugin

Interested in installing a caching plugin for your Evergreen website, but don't know how to set it up? We can help recommend caching plugins, or just install and configure them for you!

Send Website Emails Over SMTP

If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.

Restrict Malicious IP Addresses

Have you been getting fake orders, contact submissions, or live chats from a particular network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.

Run Website & Database Backups

Do you want to create a backup of your Evergreen website? We can help you create one-time or scheduled backups that store locally or at an offsite location.

Create a Staging Website

When you're doing a major upgrade or extension installation, you should set up a development or staging site first. If you'd like help creating and managing that development / staging site, just let us know!

Setup A/B Testing

Do you prefer to make design changes based on statistical data regarding how users interact with your Evergreen web page? We can help you run A/B testing to help you decide which design or content layouts are best.

Add 301 Redirects

Have you launched a new website or removed pages? You will want to create 301 redirects for your Evergreen website to prevent broken pages from hurting your SEO. Having broken pages will cost your Evergreen business a lot of organic traffic if they aren't fixed with 301 redirects. We are happy to help you resolve broken pages through the creation of 301 redirects within .htaccess files, nginx templates, and CMS plugins.

Provide Website Training

Do you need help learning how to make changes to your Evergreen website? If your Evergreen site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!

The Platforms We Maintain for Evergreen, MT Websites

We have a diverse team of web designers and web developers, for Evergreen businesses, who have been immersed in multiple website platforms over the years. Having said that, it's better to master a few platforms than try to specialize in them all. Because of that, we tend to service only these platforms for Evergreen websites:

As a website support firm, we used to maintain and support Joomla and Magento websites for Evergreen-area businesses. However, we chose not to use those platforms so our web maintenance experts could focus on training and support within the more popular platforms.

Questions to Ask Evergreen, MT Website Maintenance Firms

Before signing up for any Evergreen website support package, it is important to ask the Evergreen web maintenance company some questions about how their services work. It'll give you a better idea of the experience you'll have with their premium Montana web support services prior to making payment and providing website access. You can ask these simple questions:

  • How do you handle website security? Do you run security scans of customer websites?
  • What's the turnaround time for Evergreen website support?
  • Do you outsource your Evergreen web maintenance services?
  • How much might it cost to maintain an average Evergreen website?
  • Are there any minimum deductions or minimum billable expenses for Evergreen website updates?
  • At what times of the day are you working and able to take our maintenance requests?
  • When there are new updates on my platform, will you let me know?

If you ask these questions to a Evergreen website services agency, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.

Evergreen, MT Website Maintenance Plans and Tips

We are often asked for a web support plan by larger companies in and around Evergreen looking to establish routines and procedures within their IT department. We can help your Evergreen business set up a website support plan so all aspects of your website, hosting, and domain name are monitored regularly.

Read through this list of annual Evergreen web maintenance tasks to consider:

  • Ask your web hosting company if they have newer servers you can migrate to.
  • Ask your web developer if your website has a major platform release coming up that will require a lot of work to install.
  • Attempt to restore a website backup to ensure the data being stored is sufficient for full recovery. Also make sure you are storing backups in a remote location away from Evergreen.
  • Take a look at the websites of your competitors (even those outside Evergreen) to see if you're missing out on anything.
  • Ensure your website is secure by performing a full security review.
  • Ensure that structured data, open graph, and social links are all working.
  • Remove any unnecessary 3rd party tracking, live chat, or heat map scripts that may have been installed in the past.
  • Take down any unnecessary development or staging sites.

Read through this list of semi-annual Evergreen website maintenance tasks to review:

  • Ensure you have access to your domain name and that it isn't expiring soon. This will be helpful when you have to process a domain name renewal.
  • Ensure you have access to your hosting account and that it isn't expiring soon.
  • Make sure you can access your DNS in case anything needs to be changed.
  • Find out if your SSL certificate will expire soon.
  • Verify your website backup schedule is working properly, and you have remote backups outside of Evergreen.
  • Make sure you're running an image optimization service.
  • Check if the website is throwing any console errors.

Read through this list of monthly Evergreen web support tasks to review:

  • Look for broken links on your website, which hurts SEO and user experience.
  • Make sure your website isn't having performance issues after recent updates.
  • See if there's anything wrong being reported within Google Search Console.
  • Update some of your service pages or blog articles to keep your website fresh.
  • Take a look at your website platform and extensions for any available updates.

The Cost of Website Support Service in Evergreen, MT

The starting price for our Evergreen website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Evergreen websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.

To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Evergreen, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.

If you pre-purchase a block of time for your Evergreen web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.

What is Considered Billable Time?

When talking with prospective Evergreen website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Evergreen to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Evergreen who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Evergreen website.

Here are examples of what is considered billable time:

  • Reading through lengthy emails to understand what is being requested.
  • Preparing responses to lengthy or complex email messages.
  • Helping you figure out your domain name or web hosting provider.
  • Scheduling your website maintenance to be completed by the best team member.
  • Talking with you on the phone about ideas or tasks you want to discuss.
  • Reviewing completed work for quality control purposes.
  • Providing you training on how to handle administrative tasks.
  • Researching unique solutions to difficult questions you present our team.
  • Providing more detailed time usage reports, beyond the automated monthly update email.
  • Helping you figure out email client issues within Microsoft Outlook, Apple Mail, etc.
  • Almost any other task not specifically mentioned in the list below.

Here are examples of what is not considered billable time:

  • Talking with you about personal matters, such as the weather, a recent vacation, or a sporting event.
  • Responding to simple email messages that don't require research or lengthy feedback.
  • Handling accounting-related tasks, such as invoice generation, payment confirmations, etc.

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Evergreen Website Maintenance Pricing

WebCitz offers discounted Evergreen website maintenance services for clients interested in retaining our services through a pre-purchased block of time.

Invoiced Monthly

$ 119.50/hr

  • Existing Clients Only
  • Any Time Spent Billed Monthly
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
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Pre-Purchased Block of Time

As Low As $99.95/hr

  • Dedicated Account Manager
  • No Contracts, Auto-Renewals, or Expirations
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays

Example #1: You are an existing client in Evergreen with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.

Evergreen Website Management Pricing

For Evergreen site owners interested in proactive website and extension updates.

Quarterly

$ 150/qtr

  • Quarterly CMS Updates, Theme Updates, Extension Updates, and Functionality Testing

Monthly

$ 125/mo

  • Monthly CMS Updates, Theme Updates, Extension Updates, and Functionality Testing

Example #1: You are an existing Evergreen client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.

Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.

Hear what our customers are saying

Kendrick Jacobs

Kendrick Jacobs

Corey G at WebCitz was so professional and patient while helping us solve our issues. We appreciate his help so much. This company definitely needs more people like him. Amazing customer service! Thank you Corey G! (:
Rummeles Fine Jewelry

Rummeles Fine Jewelry

Great company to deal with! They have a great team of people and are always there to answer any questions we have!
Sarah Grantham

Sarah Grantham

Corey was absolutely amazing in helping me with my issue. He was encouraging as we worked through things that to me were huge, but he made them seem small. Will definitely use WebCitz again!!!
Joe Simmons

Joe Simmons

David Wurst and WebCitz have been a great hosting company to work with for over 10 years. They provide exceptional service and knowledge with their customers and always get it done immediately. I will never work with any other company.
Jen Ollanketo

Jen Ollanketo

WebCitz helped the Oshkosh Area Humane Society with our new website and they were great to work with. Responsive, professional and affordable. I think the biggest perk for us was having someone local we could talk to for assistance instead of long wait times. Definitely would recommend to anyone looking to start up or revamp their website.
George Ormond

George Ormond

Corey was extremely helpful and spent a considerable amount of time going over my difficulties with a newly created website put together by someone else. I was under a very stressful deadline and he was extremely considerate and helpful. He managed to fix the problems that I was experiencing with my website. I had reached out to a number of website developers for help but only heard back from Webcity and Corey got back to me within minutes!
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