Our team doesn't just build Nebraska websites; we also offer website maintenance and support services because we know questions and concerns come up!
We are a web maintenance company with a team of website experts that works from a single location and never outsources Nebraska web support services.
We're the perfect choice for all of your Nebraska website support needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
We emphasize availability and communication for our Nebraska web maintenance services. If you need something simple done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!
We view website maintenance to be a reactive support service that provides your Nebraska business with the appropriate web developer resources to solve nearly any website problem. These are some examples of website issues that Nebraska web support companies might fix:
These are just a few of the Nebraska web maintenance services we offer. In fact, Nebraska web maintenance is basically anything a web developer or digital marketer does to your website.
The reason we consider website maintenance to be a reactive service is that most Nebraska website owners wouldn't want a web developer going into their website and changing things around without their knowledge. You can count on our firm to keep your Nebraska website running smoothly. However, we can offer some proactive Nebraska website support services.
Interested in a proactive website management service for some of your website upkeep? We're happy to help! As part of our proactive website management service, our team can take care of platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring.
If you need off-hours support, including holidays and weekends, check out our Nebraska web support service level agreements. Please understand this service must be in place prior to having a website emergency that requires Nebraska web maintenance services and support at night, on a weekend, or during a holiday break.
At some point in time, every Nebraska website will require some form of web support. It's just that the internet changes all the time. However, we don't charge a lot for Nebraska website support, so you'll be able to afford it! Here are some common reasons why a website in Nebraska might require web maintenance services:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. When planning budgets and schedules for website maintenance and support, consider your Nebraska business's potential future needs.
We have an experienced website support team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with your Nebraska business after the tasks have been completed.
Most Nebraska web maintenance services start with an email from the website owner. Your email gets routed to our ticket system and automatically gets assigned to your project manager. From there, anyone on our team can work on the ticket without delay, leading to faster turnaround time and simplified internal communication.
Phone or live chat requests follow a similar process to Nebraska website maintenance. We route the support request to the most appropriate web developer on our team based on the nature of the work needed on your website.
We are often asked for detailed examples of Nebraska website support requests that might come up after the launch of a website. We've performed these Nebraska web maintenance services in the past, and would be happy to do it for you too!
A simple change to your Nebraska website might include updating a paragraph on a page, swapping out an image, or adding a new page. Keeping content fresh for search engines and visitors is just normal, routine web maintenance.
Let us check your Nebraska website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. It'll help improve page load times, which will make users and search engines happy.
It's important to keep your Nebraska website updated if it runs on a CMS like WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
It's important to update plugins and extensions on your Nebraska website if they were developed and maintained by a third-party. It's similar to updating the CMS platform since it helps patch security and functionality issues.
Has Google Search Console told you there's a coverage problem? If so, we can review the coverage issues, fix the problems, and update you on the results. Make Google happy, and you'll rank higher throughout Nebraska and beyond!
Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is structured data, which is a standardized way of describing content on the web, whether it's a local business in Nebraska or an ecommerce product.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? No problem at all! We'll happily install Google Tag Manager on your Nebraska website and teach you how to use it.
It's important to setup conversion tracking for your Nebraska website if you want to understand the benefits of online advertising. Then you'll know where your conversions come from, whether it be direct traffic, organic search, or paid ads.
Do you have a Nebraska website that's slow because of large images? No problem at all! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Do you want to try live chat on your website? Our experts can help you pick the right live chat system, install the tracking code, and customize the design to match your Nebraska business branding!
Are your error_log files big? If you're getting recurring error messages, we can update programming code or fix platform issues.
If spambots are attacking your Nebraska website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.
Are you interested in installing a caching plugin in your Nebraska website, but not sure how to properly configure the settings for best website performance? We can help recommend caching plugins, or just install and configure them for you!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Is your Nebraska website being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Do you want to create a backup of your Nebraska website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Nebraska web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Nebraska website. We've seen businesses in and around Nebraska lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Nebraska website? If your Nebraska site was developed in a platform we work within, such as WordPress, Shopify or BigCommerce, we'll be happy to help!
We have a diverse team of web designers and web developers, for Nebraska businesses, who have been immersed in multiple website platforms over the years. Nevertheless, mastering a handful of platforms is better than trying to be an expert on everything. Because of that, we tend to service only these platforms for Nebraska websites:
In the past, we provided website maintenance and support for Joomla and Magento platforms of Nebraska businesses. However, we chose not to use those platforms so our web support experts could focus on training and support within the more popular platforms.
Before signing up for any Nebraska web maintenance package, it is important to ask the Nebraska website maintenance company some questions about how their services work. By doing this, you'll be able to better understand your relationship with the Nebraska web support team before you give them money or give them access to your website. You can ask these simple questions:
If you ask these questions to a Nebraska website services firm, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
We are often asked for a website support plan by larger companies in and around Nebraska looking to establish routines and procedures within their IT department. Whether it's your website, hosting, or domain name, we'll make sure your Nebraska business has a web maintenance plan to ensure optimum performance.
Read through this list of annual Nebraska web maintenance tasks to consider:
Here is a list of semi-annual Nebraska website maintenance tasks to consider:
Here are a list of monthly Nebraska web support tasks to review:
The starting price for our Nebraska website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Nebraska websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For Nebraska businesses with mission-critical applications, we offer emergency Nebraska website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Nebraska, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Nebraska web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Nebraska website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Nebraska to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Nebraska who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Nebraska website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
If you've been searching for experienced website maintenance and support firms serving major cities throughout Nebraska, we'll be the web support team you want to contact. Our website support experts frequently offer web maintenance and help in Bellevue, Fremont, Grand Island, Lexington, Lincoln, Norfolk, or Omaha throughout Nebraska. From simple website updates and platform upgrades, to website training and emergency support, our web maintenance company will have you covered!
When looking for website experts to handle website maintenance and support in smaller cities throughout Nebraska, we still hope you'll consider our web support services. We have a full staff of dedicated website experts ready to help Nebraska-area businesses. Whether your business is located in Crete, Elkhorn, McCook, Nebraska City, Offutt AFB, Plattsmouth, Ralston, Seward, Sidney, York, or a different city, our website support company will be ready to help with all your Nebraska website maintenance services!
WebCitz offers discounted Nebraska website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Nebraska with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
Example #2: You are an existing client in Nebraska with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.
For Nebraska site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.
* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.
Example #1: You are an existing Nebraska client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.
For existing Nebraska website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.
Example #1: You are an existing Nebraska client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.
Example #2: You are an existing Nebraska client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.