Our team doesn't just build Nevada websites; we also offer website maintenance and support services because we know questions and concerns come up!
We are a website support firm with a team of website experts that works from a single location and never outsources Nevada web maintenance services.
We're the perfect choice for all of your Nevada website maintenance needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
Our team puts a lot of emphasis on availability and communication for Nevada web support clients. You'll have no problem getting in touch with a member of our website support team if you need something simple done today or if you have a complicated question that's best explained over the phone!
We view website maintenance to be a reactive support service that provides your Nevada business with the appropriate web developer resources to solve nearly any website problem. These are some examples of website issues that Nevada web maintenance firms might fix:
Those services are just a taste of what Nevada web support might look like. Basically, Nevada website support is anything a web developer or internet marketer does to change your website.
We consider web maintenance a reactive service because most Nevada website owners don't want a developer messing with their website without their permission. Our agency will be your web support team on standby for any questions you have. There are some website maintenance services we can provide your Nevada website in a proactive manner though.
Interested in a proactive website management service for some of your website upkeep? We're happy to help! As part of our proactive website management service, our team can take care of platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring.
If you need off-hours support, including holidays and weekends, check out our Nevada web support service level agreements. Please understand this service must be in place prior to having a website emergency that requires Nevada web support services and support at night, on a weekend, or during a holiday break.
At some point in time, every Nevada website will require some form of web maintenance. It's just that the internet changes all the time. But don't worry, our Nevada website maintenance costs aren't too high, so you can afford it! Website maintenance in Nevada might be needed for these reasons:
There are many reasons why a website might need maintenance, other than just to update something. When planning budgets and schedules for website support and support, consider your Nevada business's potential future needs.
We have an experienced web maintenance team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with your Nevada business after the tasks have been completed.
Most Nevada website maintenance services start with an email from the website owner. Your email gets routed into our ticket system and automatically assigned to your project manager. Anyone on our team can work on the ticket without delay, resulting in faster turnaround time.
Phone or live chat requests follow a similar process to Nevada web support. We route the support request to the most appropriate web developer on our team based on the nature of the work needed on your website.
We are often asked for detailed examples of Nevada web maintenance requests that might come up after the launch of a website. We've performed these Nevada website maintenance services in the past, and would be happy to do it for you too!
Your Nevada website might need a paragraph updated, an image changed, or a new page added. Keeping content fresh for search engines and visitors is just normal, routine web support.
If your Nevada website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. User experience and SEO will both benefit from better page load times.
Keeping your Nevada website's content management system updated is important if it's running on WordPress. The updates improve security and functionality - sometimes they're quick, so it's an easy win!
If your Nevada website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. The idea is similar to updating the CMS platform since it fixes security and functionality problems.
Has Google Search Console told you there's a coverage problem? If so, we can fix the coverage issues, and let you know how it went. By making Google happy, you'll boost your search engine rankings throughout Nevada and beyond!
When you search Google organically, have you noticed reviews or prices in the search results? This is structured data, which is a standardized way of describing content on the web, whether it's a local business in Nevada or an ecommerce product.
When people share links of your Nevada business on social media, your website will look better if you add Open Graph Tags. These tags help define an image, title, and description for your each page on your website.
Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? No problem at all! We can add Google Tag Manager to your Nevada website and even teach you how to use it.
It's important to setup conversion tracking for your Nevada website if you want to understand the benefits of online advertising. Then you'll know where your conversions come from, whether it be direct traffic, organic search, or paid ads.
Are large images slowing down your Nevada website? No problem at all! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!
Do you want to try live chat on your website? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Nevada business!
Have you noticed large error_log files on your hosting account? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.
If spambots are attacking your Nevada website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.
Are you interested in installing a caching plugin in your Nevada website, but not sure how to properly configure the settings for best website performance? We can help recommend caching plugins, or just install and configure them for you!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Is your Nevada website being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Do you want to create a backup of your Nevada website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Nevada web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Nevada website. We've seen businesses in and around Nevada lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Nevada website? If your Nevada site was developed in a platform we work within, such as WordPress, Shopify or BigCommerce, we'll be happy to help!
We have a diverse team of web designers and web developers, for Nevada businesses, who have been immersed in multiple website platforms over the years. Nevertheless, mastering a handful of platforms is better than trying to be an expert on everything. Therefore, we tend to only maintain Nevada websites on these platforms:
We've managed Joomla and Magento platforms for Nevada businesses in the past. The reason we moved away from those platforms was to let our website support experts focus more on training and support.
Before signing up for any Nevada web support package, it is important to ask the Nevada website support company some questions about how their services work. By doing this, you'll be able to better understand your relationship with the Nevada web maintenance team before you give them money or give them access to your website. Here are some simple questions to ask:
If you ask any Nevada website services agency these questions before subscribing to their web maintenance packages, you'll have a much better idea of the future relationship, the security of your website, and the expected turnaround time for important requests.
We are often asked for a web support plan by larger companies in and around Nevada looking to establish routines and procedures within their IT department. Whether it's your website, hosting, or domain name, we'll make sure your Nevada business has a website support plan to ensure optimum performance.
Check out this list of annual Nevada web maintenance tasks to review:
Check out this list of semi-annual Nevada web maintenance tasks to review:
Read through this list of monthly Nevada website maintenance tasks to review:
The starting price for our Nevada website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Nevada websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For Nevada businesses with mission-critical applications, we offer emergency Nevada website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Nevada, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Nevada web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Nevada website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Nevada to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Nevada who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Nevada website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
If you've been searching for experienced website maintenance and support companies serving major cities throughout Nevada, we'll be the website maintenance team you want to contact. Our web support experts frequently offer website support and help in Carson City, Henderson, Las Vegas, Mesquite, North Las Vegas, or Reno throughout Nevada. From simple website updates and platform upgrades, to website training and emergency support, our web maintenance agency will have you covered!
When looking for website experts to handle website maintenance and support in smaller cities throughout Nevada, we still hope you'll consider our website maintenance services. We have a full staff of dedicated website experts ready to help Nevada-area businesses. Whether your business is located in Clark, Crystal, Fallon, Gardnerville Ranchos, Genoa-Jacks Valley, Golconda, Incline Village, Incline Village-Crystal Bay, Laughlin, Lemmon Valley-Golden Valley, Nellis AFB, North Valleys, Spring Creek, Warm Springs-Truckee Canyon, Washoe Valley, Winnemucca, Zephyr Cove , or a different city, our web support agency will be ready to help with all your Nevada web maintenance services!
WebCitz offers discounted Nevada website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Nevada with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
Example #2: You are an existing client in Nevada with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.
For Nevada site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.
* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.
Example #1: You are an existing Nevada client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.
For existing Nevada website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.
Example #1: You are an existing Nevada client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.
Example #2: You are an existing Nevada client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.