Our team doesn't just build North Las Vegas websites; we also offer website maintenance and support services because we know questions and concerns come up!
We are a website support firm with a team of website experts that works from a single location and never outsources North Las Vegas web maintenance services.
This makes our website maintenance firm the perfect choice to provide all your North Las Vegas website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
You'll enjoy working with our team for your North Las Vegas website support services because of the emphasis we put on availability and communication. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
We view web maintenance to be a reactive support service that provides your North Las Vegas business with the appropriate web developer resources to solve nearly any website problem. There are many examples of website issues that might require service from North Las Vegas website maintenance agencies, including:
These are just a few of the North Las Vegas website support services we offer. Basically, North Las Vegas web maintenance is anything a web developer or internet marketer does to change your website.
Most North Las Vegas website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider web maintenance a reactive service. When you choose to have our company maintain your North Las Vegas website, we'll be your web support team on standby for any request. However, we can offer some proactive North Las Vegas web support services.
For website owners in North Las Vegas interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! There are several website support services, including platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring, that our website maintainers can handle in a proactive manner.
In addition to supporting North Las Vegas-area websites, our web maintenance firm also offers Carson City, Henderson, Las Vegas, Mesquite, and Reno small businesses and large corporations help with their websites.
At some point in time, every North Las Vegas website will require some form of website support. The reason is simply that the internet is always changing. Not to worry though, our North Las Vegas web maintenance cost isn't expensive so it should be affordable for you to maintain your website! There are a few reasons why a website in North Las Vegas might need maintenance:
There are many reasons why a website might need maintenance, other than just to update something. Plan your budget and schedules for website support and maintenance based on your North Las Vegas business's potential future needs.
We have an experienced web support team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with your North Las Vegas business after the tasks have been completed.
Most website support services start with an email from you, the owner of the North Las Vegas website. That email is routed into our ticket system and automatically assigned to the project manager on your account. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
The process for North Las Vegas web maintenance services that come from phone or chat is similar. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.
We are often asked for detailed examples of North Las Vegas web support requests that might come up after the launch of a website. Here are several examples of North Las Vegas website support services we've been asked to perform in the past and would be more than happy to provide to you!
Changes to your North Las Vegas website could be as simple as updating a paragraph, swapping images, or adding a new page. This is just normal, routine web maintenance to keep content fresh for both search engines and visitors.
We can analyze your North Las Vegas website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. It'll help improve page load times, which will make users and search engines happy.
It's important to keep your North Las Vegas website updated if it runs on a CMS like WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
It's important to update plugins and extensions on your North Las Vegas website if they were developed and maintained by a third-party. It's similar to updating the CMS platform since it helps patch security and functionality issues.
Did Google Search Console tell you about a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. This will help your search engine rankings, throughout North Las Vegas and beyond, by making Google happy!
Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in North Las Vegas, and ecommerce product or some other common data type.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Interested in using Google Tag Manager for managing custom scripts? That won't be a problem! We can add Google Tag Manager to your North Las Vegas website and even teach you how to use it.
Tracking conversions is important if you want to understand the benefits of online advertising for your North Las Vegas website. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.
Do you have a North Las Vegas website that's slow because of large images? Not a problem! Using our image compression tools, we can compress all your images and even set up recurring compression for new images!
Is your website ready for live chat? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your North Las Vegas business!
Have you noticed large error_log files on your hosting account? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.
To reduce unwanted submissions on your North Las Vegas website, we can setup an invisible or checkbox reCaptcha.
Looking to install a caching plugin on your North Las Vegas website, but not sure how to configure it? We can recommend caching plugins, or we can install and configure them for you!
We can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail to improve email deliverability.
Have you been getting fake orders, contact submissions, or live chats from a particular network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.
Is it time to make a backup of your North Las Vegas website? Backups can be performed one-time, or scheduled at specific intervals, and stored locally or offsite.
When you're doing a major upgrade or extension installation, you should set up a development or staging site first. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your North Las Vegas web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Have you launched a new website or removed pages? You will want to create 301 redirects for your North Las Vegas website to prevent broken pages from hurting your SEO. Having broken pages will cost your North Las Vegas business a lot of organic traffic if they aren't fixed with 301 redirects. We can help you set up 301 redirects in .htaccess files, nginx templates, and CMS platforms.
Need help learning how to make simple changes to your North Las Vegas website? We'll be happy to help if your North Las Vegas site was built on a platform we work with, such as WordPress or Shopify.
We have a diverse team of web designers and web developers, for North Las Vegas businesses, who have been immersed in multiple website platforms over the years. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. For that reason, our web maintenance company for North Las Vegas websites tends to service only the following platforms:
We've managed Joomla and Magento platforms for North Las Vegas businesses in the past. However, we chose not to use those platforms so our website maintenance experts could focus on training and support within the more popular platforms.
Before signing up for any North Las Vegas web maintenance package, it is important to ask the North Las Vegas web maintenance company some questions about how their services work. This will help you get a better idea of the experience you will have with their professional Nevada web support services before you submit payment and provide website access. Let's go over some simple questions to ask:
If you ask these questions to a North Las Vegas website services agency, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
We are often asked for a web maintenance plan by larger companies in and around North Las Vegas looking to establish routines and procedures within their IT department. We are happy to help your North Las Vegas business develop a web maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Here is a list of annual North Las Vegas website maintenance tasks to review:
Read through this list of semi-annual North Las Vegas web support tasks to review:
Here are a list of monthly North Las Vegas website support tasks to review:
The starting price for our North Las Vegas website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for North Las Vegas websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in North Las Vegas, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your North Las Vegas web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective North Las Vegas website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in North Las Vegas to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in North Las Vegas who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your North Las Vegas website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted North Las Vegas website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in North Las Vegas with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For North Las Vegas site owners interested in proactive website and extension updates.
Example #1: You are an existing North Las Vegas client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.