North Las Vegas, NV Website Maintenance Services

Support for North Las Vegas Websites

Our team doesn't just build North Las Vegas websites; we also offer website maintenance and support services because we know questions and concerns come up!

500+ active clients
500+
Satisfied Digital Marketing Clients
18 years in business
2004
Founded 18+ Years Ago
20+ Onsite experts
14+
Onsite Experts (No Outsourcing)

Website Maintenance Consultants for North Las Vegas, NV Businesses

We are a website support firm with a team of website experts that works from a single location and never outsources North Las Vegas web maintenance services.

This makes our website maintenance firm the perfect choice to provide all your North Las Vegas website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.

You'll enjoy working with our team for your North Las Vegas website support services because of the emphasis we put on availability and communication. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.

What is Involved in Maintaining North Las Vegas, NV Websites

We view web maintenance to be a reactive support service that provides your North Las Vegas business with the appropriate web developer resources to solve nearly any website problem. There are many examples of website issues that might require service from North Las Vegas website maintenance agencies, including:

  • Upgrading your website platform to the latest version.
  • Keeping apps and plugins updated for better security and functionality.
  • Adding new web pages as you release new information.
  • Freshen up your blog with new content.
  • Rearranging your North Las Vegas website's navigation menu.
  • Improve your page speed to pass Google Core Web Vitals.
  • Backing up your website's files and databases.
  • Changing the look and feel of your website.
  • Troubleshooting Google Search Console coverage issues.
  • Enhancing technical SEO with structured data, open graph tags, etc.
  • Providing a solution to any other website problem.

These are just a few of the North Las Vegas website support services we offer. Basically, North Las Vegas web maintenance is anything a web developer or internet marketer does to change your website.

Reactive North Las Vegas Website Support

Most North Las Vegas website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider web maintenance a reactive service. When you choose to have our company maintain your North Las Vegas website, we'll be your web support team on standby for any request. However, we can offer some proactive North Las Vegas web support services.

View North Las Vegas Website Maintenance Pricing

Proactive North Las Vegas Website Support

For website owners in North Las Vegas interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! There are several website support services, including platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring, that our website maintainers can handle in a proactive manner.

View North Las Vegas Website Management Pricing

In addition to supporting North Las Vegas-area websites, our web maintenance firm also offers Carson City, Henderson, Las Vegas, Mesquite, and Reno small businesses and large corporations help with their websites.

A Few of Our Web Maintenance & Support Specialists

Drew PJustin FMicah SDana CAshton HDavid W

Who Needs Web Support in North Las Vegas, NV

At some point in time, every North Las Vegas website will require some form of website support. The reason is simply that the internet is always changing. Not to worry though, our North Las Vegas web maintenance cost isn't expensive so it should be affordable for you to maintain your website! There are a few reasons why a website in North Las Vegas might need maintenance:

  • When a hosting provider upgrades their servers, they may remove older versions of PHP that your North Las Vegas website was originally developed to support. That means you'll have to refactor your app or upgrade to a newer framework that supports the latest PHP release. You can't expect custom web functionality from the past to work forever.
  • In order to focus on maintaining the newer version of an ecommerce platform or content management system, they eventually have to deprecate the previous releases. Magento 1.x store owners recently had to migrate to Magento 2.x or an alternative ecommerce platform because Magento 1.x had reached "End of Life" status and wouldn't be maintained or updated. As a result, Magento 1.x ecommerce businesses in North Las Vegas were looking for ecommerce developers to help migrate their websites.
  • Whenever a website owner falls victim to malware or some other form of malicious activity, the website needs to be cleaned of malware and reviewed for security exploits. This is time-consuming, and often happens when the website owner isn't paying attention to the first two web maintenance examples.
  • To ensure future visitors to your North Las Vegas website receive accurate information about your organization, products, or services, your North Las Vegas website content needs to be refreshed. Maintaining your North Las Vegas website is key to making sure it's working for you.

There are many reasons why a website might need maintenance, other than just to update something. Plan your budget and schedules for website support and maintenance based on your North Las Vegas business's potential future needs.

How We Perform North Las Vegas, NV Website Maintenance

We have an experienced web support team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with your North Las Vegas business after the tasks have been completed.

Most website support services start with an email from you, the owner of the North Las Vegas website. That email is routed into our ticket system and automatically assigned to the project manager on your account. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.

The process for North Las Vegas web maintenance services that come from phone or chat is similar. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.

Example Website Maintenance Service List for North Las Vegas, NV Businesses

We are often asked for detailed examples of North Las Vegas web support requests that might come up after the launch of a website. Here are several examples of North Las Vegas website support services we've been asked to perform in the past and would be more than happy to provide to you!

Simple North Las Vegas Website Changes

Changes to your North Las Vegas website could be as simple as updating a paragraph, swapping images, or adding a new page. This is just normal, routine web maintenance to keep content fresh for both search engines and visitors.

North Las Vegas Website Speed Improvements

We can analyze your North Las Vegas website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. It'll help improve page load times, which will make users and search engines happy.

Platform Updates / Security Fixes

It's important to keep your North Las Vegas website updated if it runs on a CMS like WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.

Extension / Plugin Updates

It's important to update plugins and extensions on your North Las Vegas website if they were developed and maintained by a third-party. It's similar to updating the CMS platform since it helps patch security and functionality issues.

Google Search Console Issues

Did Google Search Console tell you about a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. This will help your search engine rankings, throughout North Las Vegas and beyond, by making Google happy!

Implement Structured Data

Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in North Las Vegas, and ecommerce product or some other common data type.

Add Open Graph Tags on Your Website

By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.

Add Google Tag Manager

Interested in using Google Tag Manager for managing custom scripts? That won't be a problem! We can add Google Tag Manager to your North Las Vegas website and even teach you how to use it.

Add Conversion Tracking

Tracking conversions is important if you want to understand the benefits of online advertising for your North Las Vegas website. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.

Image Compression (Optimization)

Do you have a North Las Vegas website that's slow because of large images? Not a problem! Using our image compression tools, we can compress all your images and even set up recurring compression for new images!

Integrate a Live Chat

Is your website ready for live chat? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your North Las Vegas business!

Review Error Logs for Issues

Have you noticed large error_log files on your hosting account? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.

Integrate reCaptcha on Contact Forms

To reduce unwanted submissions on your North Las Vegas website, we can setup an invisible or checkbox reCaptcha.

Install a Caching Plugin

Looking to install a caching plugin on your North Las Vegas website, but not sure how to configure it? We can recommend caching plugins, or we can install and configure them for you!

Implement SMTP Email

We can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail to improve email deliverability.

Restrict Malicious IP Addresses

Have you been getting fake orders, contact submissions, or live chats from a particular network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.

Backup Your Website Files

Is it time to make a backup of your North Las Vegas website? Backups can be performed one-time, or scheduled at specific intervals, and stored locally or offsite.

Create a Testing Website

When you're doing a major upgrade or extension installation, you should set up a development or staging site first. If you'd like help creating and managing that development / staging site, just let us know!

Create A/B Testing Rules

Do you prefer to make design changes based on statistical data regarding how users interact with your North Las Vegas web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.

Create 301 Redirects

Have you launched a new website or removed pages? You will want to create 301 redirects for your North Las Vegas website to prevent broken pages from hurting your SEO. Having broken pages will cost your North Las Vegas business a lot of organic traffic if they aren't fixed with 301 redirects. We can help you set up 301 redirects in .htaccess files, nginx templates, and CMS platforms.

Train You on Your Website

Need help learning how to make simple changes to your North Las Vegas website? We'll be happy to help if your North Las Vegas site was built on a platform we work with, such as WordPress or Shopify.

The Platforms We Maintain for North Las Vegas, NV Websites

We have a diverse team of web designers and web developers, for North Las Vegas businesses, who have been immersed in multiple website platforms over the years. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. For that reason, our web maintenance company for North Las Vegas websites tends to service only the following platforms:

We've managed Joomla and Magento platforms for North Las Vegas businesses in the past. However, we chose not to use those platforms so our website maintenance experts could focus on training and support within the more popular platforms.

Questions to Ask North Las Vegas, NV Web Support Companies

Before signing up for any North Las Vegas web maintenance package, it is important to ask the North Las Vegas web maintenance company some questions about how their services work. This will help you get a better idea of the experience you will have with their professional Nevada web support services before you submit payment and provide website access. Let's go over some simple questions to ask:

  • Can you tell me how you handle website security? Do you run website security scans for clients?
  • When can I expect an average North Las Vegas website support request to be completed?
  • Are you outsourcing your North Las Vegas web maintenance services?
  • How much does North Las Vegas website maintenance cost?
  • Are there minimum deductions or minimum billable expenses for North Las Vegas website updates?
  • Can you tell me what your normal business hours are?
  • When there are new updates on my platform, will you let me know?

If you ask these questions to a North Las Vegas website services agency, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.

North Las Vegas, NV Website Support Plans and Tips

We are often asked for a web maintenance plan by larger companies in and around North Las Vegas looking to establish routines and procedures within their IT department. We are happy to help your North Las Vegas business develop a web maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.

Here is a list of annual North Las Vegas website maintenance tasks to review:

  • Message your web hosting firm to see if they have upgraded servers you can switch your website to for faster page speeds.
  • Check if your website platform is releasing a major upgrade in the near future which will require a major overhaul of your website.
  • Restore a website backup to make sure the data is enough for full recovery. Also, make sure your backups are stored remotely.
  • Check out competitor sites (even those outside of North Las Vegas) to see if you're missing out on any competitive advantages they have over you.
  • Take a look at your website's security to make sure nothing's been compromised.
  • Make sure structured data, open graph, and social links are working.
  • Remove any unnecessary 3rd party tracking, live chat, or heat map scripts that may have been installed in the past.
  • Take down any unnecessary development or staging sites.

Read through this list of semi-annual North Las Vegas web support tasks to review:

  • Make sure you have access to your domain name and it's not about to expire. When you have to renew your domain name, this will come in handy.
  • Check that your hosting account isn't about to expire and you can access it.
  • Make sure you can access your DNS in case anything needs to be changed.
  • Find out if your SSL certificate will expire soon.
  • Make sure you have remote backups outside North Las Vegas and that your website backup schedule is working.
  • Check if you have an automated image optimization service running.
  • Make sure the website doesn't throw any console errors.

Here are a list of monthly North Las Vegas website support tasks to review:

  • Check for broken links on your website, which negatively impact user experience and SEO.
  • Check for website performance issues from recent updates or changes on the website.
  • See if there's anything wrong being reported within Google Search Console.
  • Update some of your service pages or blog articles to keep your website fresh.
  • Take a look at your website platform and extensions for any available updates.

The Cost of Web Maintenance Service in North Las Vegas, NV

The starting price for our North Las Vegas website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for North Las Vegas websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.

To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in North Las Vegas, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.

If you pre-purchase a block of time for your North Las Vegas web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.

What is Considered Billable Time?

When talking with prospective North Las Vegas website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in North Las Vegas to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in North Las Vegas who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your North Las Vegas website.

Here are examples of what is considered billable time:

  • Reading through lengthy emails to understand what is being requested.
  • Preparing responses to lengthy or complex email messages.
  • Helping you figure out your domain name or web hosting provider.
  • Scheduling your website maintenance to be completed by the best team member.
  • Talking with you on the phone about ideas or tasks you want to discuss.
  • Reviewing completed work for quality control purposes.
  • Providing you training on how to handle administrative tasks.
  • Researching unique solutions to difficult questions you present our team.
  • Providing more detailed time usage reports, beyond the automated monthly update email.
  • Helping you figure out email client issues within Microsoft Outlook, Apple Mail, etc.
  • Almost any other task not specifically mentioned in the list below.

Here are examples of what is not considered billable time:

  • Talking with you about personal matters, such as the weather, a recent vacation, or a sporting event.
  • Responding to simple email messages that don't require research or lengthy feedback.
  • Handling accounting-related tasks, such as invoice generation, payment confirmations, etc.

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North Las Vegas Website Maintenance Pricing

WebCitz offers discounted North Las Vegas website maintenance services for clients interested in retaining our services through a pre-purchased block of time.

Invoiced Monthly

$ 119.50/hr

  • Existing Clients Only
  • Any Time Spent Billed Monthly
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
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Pre-Purchased Block of Time

As Low As $99.95/hr

  • Dedicated Account Manager
  • No Contracts, Auto-Renewals, or Expirations
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays

Example #1: You are an existing client in North Las Vegas with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.

North Las Vegas Website Management Pricing

For North Las Vegas site owners interested in proactive website and extension updates.

Quarterly

$ 150/qtr

  • Quarterly CMS Updates, Theme Updates, Extension Updates, and Functionality Testing

Monthly

$ 125/mo

  • Monthly CMS Updates, Theme Updates, Extension Updates, and Functionality Testing

Example #1: You are an existing North Las Vegas client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.

Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.

Hear what our customers are saying

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Jeff Ring

This company is just a thrill to work with. Everyone is so friendly and eager to help even with the smallest items. They are always very accommodating when you stop by to look at the magnificent fish tank and will greet you with with a warm cappuccino.
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David Wurst and WebCitz have been a great hosting company to work with for over 10 years. They provide exceptional service and knowledge with their customers and always get it done immediately. I will never work with any other company.
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Rummeles Fine Jewelry

Great company to deal with! They have a great team of people and are always there to answer any questions we have!
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Kendrick Jacobs

Corey G at WebCitz was so professional and patient while helping us solve our issues. We appreciate his help so much. This company definitely needs more people like him. Amazing customer service! Thank you Corey G! (:
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These guys are always there when you need them! Whether the issue is big or small, there is little they cannot handle. I cannot express enough how greatly we appreciate their continued superior service and willingness to assist whenever we need them. Thanks Dave, Corey and the entire WebCitz team!!
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Alo Health

WebCitz designed our Alo Health website and did such a great job of walking us step-by-step through the process, knowing the tech world was not a strength of ours. We love that we are able to change content whenever we want, but if we run into problems, they are a quick email away. They have been responsive, reliable and efficient. Thanks, WebCitz!
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