Our team doesn't just build New Hampshire websites; we also offer website maintenance and support services because we know questions and concerns come up!
We are a website maintenance agency with a team of website experts that works from a single location and never outsources New Hampshire website support services.
We're the perfect choice for all of your New Hampshire web maintenance needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
We emphasize availability and communication for our New Hampshire web maintenance services. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
We view website maintenance to be a reactive support service that provides your New Hampshire business with the appropriate web developer resources to solve nearly any website problem. These are some examples of website issues that New Hampshire web support agencies might fix:
The previously mentioned services are just a glimpse of what we view as possible New Hampshire web maintenance services. In fact, New Hampshire website maintenance is basically anything a web developer or digital marketer does to your website.
Most New Hampshire website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider web support a reactive service. When you choose to have our company maintain your New Hampshire website, we'll be your web support team on standby for any request. However, we can provide some proactive web maintenance services for your New Hampshire website.
Interested in a proactive website management service for some of your website upkeep? We're happy to help! As part of our proactive website management service, our team can take care of platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring.
For enterprise-level clients requiring off-hours support, including holidays and weekends, please consider our New Hampshire web support service level agreements. Please understand this service must be in place prior to having a website emergency that requires New Hampshire web maintenance services and support at night, on a weekend, or during a holiday break.
At some point in time, every New Hampshire website will require some form of web support. It's just that the internet changes all the time. However, we don't charge a lot for New Hampshire website support, so you'll be able to afford it! There are a few reasons why a website in New Hampshire might need maintenance:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. Plan your budget and schedules for website support and maintenance based on your New Hampshire business's potential future needs.
We have an experienced website support team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with your New Hampshire business after the tasks have been completed.
Most New Hampshire web maintenance services start with an email from the website owner. Your email gets routed to our ticket system and automatically gets assigned to your project manager. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
For requests that originate from phone or live chat, a similar process to handling your New Hampshire web maintenance services unfolds. We route the support request to the most appropriate web developer on our team based on the nature of the work needed on your website.
We are often asked for detailed examples of New Hampshire web support requests that might come up after the launch of a website. We've performed these New Hampshire website support services in the past, and would be happy to do it for you too!
Changes to your New Hampshire website could be as simple as updating a paragraph, swapping images, or adding a new page. These are just normal, routine web maintenance tasks to keep content fresh for both search engines and visitors.
We can analyze your New Hampshire website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. It'll help improve page load times, which will make users and search engines happy.
It's important to keep your New Hampshire website updated if it runs on a CMS like WordPress. This helps improve security and functionality - sometimes the updates are relatively quick to perform, which is a win-win!
It's important to update your New Hampshire website's plugins and extensions to reflect the latest changes by the developers. This is similar to the idea of updating the CMS platform since it helps patch security and functionality issues.
Did Google Search Console tell you about a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. This will help your search engine rankings, throughout New Hampshire and beyond, by making Google happy!
Do you ever see product prices or reviews in Google organic search results? This is structured data, which is a standardized way of describing content on the web, whether it's a local business in New Hampshire or an ecommerce product.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? No problem at all! We can add Google Tag Manager to your New Hampshire website and even give you a crash course in using Google Tag Manager.
Tracking conversions is important if you want to understand the benefits of online advertising for your New Hampshire website. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.
Do you have a New Hampshire website that's slow because of large images? Not a problem! Using our image compression tools, we can compress all your images and even set up recurring compression for new images!
Is your website ready for live chat? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your New Hampshire business!
Are your error_log files big? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.
To reduce unwanted submissions on your New Hampshire website, we can setup an invisible or checkbox reCaptcha.
Are you interested in installing a caching plugin in your New Hampshire website, but not sure how to properly configure the settings for best website performance? We can recommend caching plugins, or we can install and configure them for you!
We can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail to improve email deliverability.
Have you been getting fake orders, contact submissions, or live chats from a particular network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Would you like a backup of your New Hampshire website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
When you're doing a major upgrade or extension installation, you should set up a development or staging site first. Whenever you need help with creating and managing your development site, just let us know!
Would you like to make changes to your New Hampshire website based on statistical data? A/B testing can help you decide between two or more design layouts based on the data collected.
Do you have a new website or are you removing pages? You will want to create 301 redirects for your New Hampshire website to prevent broken pages from hurting your SEO. We've seen businesses in and around New Hampshire lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your New Hampshire website? If your New Hampshire site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
We have a diverse team of web designers and web developers, for New Hampshire businesses, who have been immersed in multiple website platforms over the years. Nevertheless, mastering a handful of platforms is better than trying to be an expert on everything. Because of that, we tend to service only these platforms for New Hampshire websites:
We've managed Joomla and Magento platforms for New Hampshire businesses in the past. However, we chose not to use those platforms so our web maintenance experts could focus on training and support within the more popular platforms.
Before signing up for any New Hampshire web support package, it is important to ask the New Hampshire website support company some questions about how their services work. By doing this, you'll be able to better understand your relationship with the New Hampshire web maintenance team before you give them money or give them access to your website. You can ask these simple questions:
We find it beneficial to run these questions by any New Hampshire website services firm before subscribing to their web maintenance packages, since it will provide much better understanding for you regarding the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.
We are often asked for a web support plan by larger companies in and around New Hampshire looking to establish routines and procedures within their IT department. Whether it's your website, hosting, or domain name, we'll make sure your New Hampshire business has a website support plan to ensure optimum performance.
Read through this list of annual New Hampshire web maintenance tasks to consider:
Here is a list of semi-annual New Hampshire website maintenance tasks to consider:
Check out this list of monthly New Hampshire web support tasks to consider:
The starting price for our New Hampshire website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for New Hampshire websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For New Hampshire businesses with mission-critical applications, we offer emergency New Hampshire website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in New Hampshire, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your New Hampshire web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective New Hampshire website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in New Hampshire to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in New Hampshire who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your New Hampshire website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
If you've been searching for experienced website maintenance and support agencies serving major cities throughout New Hampshire, we'll be the website maintenance team you want to contact. Our web support experts frequently offer website support and help in Bedford, Concord, Durham, Manchester, Milford, Nashua, Portsmouth, Rochester, or Salem throughout New Hampshire. From simple website updates and platform upgrades, to website training and emergency support, our web maintenance firm will have you covered!
When looking for website experts to handle website maintenance and support in smaller cities throughout New Hampshire, we still hope you'll consider our web support services. We have a full staff of dedicated website experts ready to help New Hampshire-area businesses. Whether your business is located in Amherst, Atkinson, Barrington, Belmont, Berlin, Bow, Claremont, Conway, Franklin, Gilford, Hampstead, Hanover, Hollis, Hooksett, Lebanon, Litchfield, Newmarket, Newport, Pelham, Pembroke, Plaistow, Raymond, Seabrook, Somersworth, Stratham, Swanzey, Weare, Wolfeboro, or a different city, our website support firm will be ready to help with all your New Hampshire web maintenance services!
WebCitz offers discounted New Hampshire website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in New Hampshire with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
Example #2: You are an existing client in New Hampshire with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.
For New Hampshire site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.
* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.
Example #1: You are an existing New Hampshire client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.
For existing New Hampshire website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.
Example #1: You are an existing New Hampshire client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.
Example #2: You are an existing New Hampshire client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.