Concord, NH Website Maintenance Services

Support for Concord Websites

Our team doesn't just build Concord websites; we also offer website maintenance and support services because we know questions and concerns come up!

500+ active clients
500+
Satisfied Digital Marketing Clients
18 years in business
2004
Founded 18+ Years Ago
20+ Onsite experts
14+
Onsite Experts (No Outsourcing)

Web Support Specialists for Concord, NH Businesses

Our web maintenance agency works out of a single location and never outsources Concord website maintenance.

This makes our web support agency the perfect choice to provide all your Concord website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.

We emphasize availability and communication for our Concord web maintenance services. If you need something simple done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!

Our Concord, NH Website Maintenance Services

Web maintenance is a reactive support service that connects you with the right web developer to fix nearly any website issue. There are many examples of website issues that might require service from Concord website maintenance agencies, including:

  • Updating your website platform.
  • Installing app or plugin updates to improve security and functionality.
  • Adding new web pages as you release new products or services.
  • Writing new blog content to help you stay fresh.
  • Rearranging your Concord website's navigation menu.
  • Making your page faster to pass Google Core Web Vitals.
  • Take backups of your website's files and databases.
  • Modifying the look and feel of your website's design.
  • Fixing site audit issues or Google Search Console coverage problems.
  • Adding structured data, open graph tags, etc.
  • Investigating the cause and providing a solution to any other website issue.

Those services are just a taste of what Concord website support might look like. In fact, Concord web maintenance is really anything a web developer or digital marketer does to your website to change it in some manner.

In addition to supporting Concord-area websites, our web maintenance company also offers Bedford, Durham, Manchester, Milford, Nashua, Portsmouth, Rochester, and Salem small businesses and large corporations help with their websites.

A Few of Our Web Maintenance & Support Specialists

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Pricing for Concord, NH Website Maintenance

The starting price for our website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour.

If you purchase a website maintenance retainer, there are no contracts, hidden fees, expirations, or minimum deductions.

Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, working on the request, providing feedback, and logging the task usually takes at least 10 minutes of time.

To keep you informed of the time usage on your pre-purchased web maintenance retainer, you'll receive a monthly update letting you know how much time remains on your account.

Invoiced Monthly

$ 119.50/hr

  • Existing Clients Only
  • Any Time Spent Billed Monthly
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
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Pre-Purchased Block of Time

As Low As $99.95/hr

  • Dedicated Account Manager
  • No Contracts, Auto-Renewals, or Expirations
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
Purchase Now!

Our Concord, NH Website Management Services

Tired of being warned about available updates? Worried about website downtime? Let our web development team take care of both worries through proactive website management!

Here is a list of what is included in our website management plans:

1.) Proactive Website Updates

We have an in-house team of website experts ready to perform platform updates, theme updates, and plugin/extension updates on a quarterly or monthly schedule for WordPress or WooCommerce websites!

  1. Backup: We start by taking backups of your website files and database.
  2. Update: Next, we manually install any available updates on your website.
  3. Test: After the updates have been installed, we test your website for issues.
  4. Finalize: If the upgrades were successful, you'll be better protected against security threats and malware! If the updates aren't successful, we'll discuss next steps.

2.) Remote Website Backups

We store remote backups of your website and database to minimize the risk of data loss.

3.) Website Uptime Monitoring

We monitor your website for service outages within our uptime monitoring system.

If your website goes down, an alert will be sent to our web developers to allow us to investigate the issue.

Pricing for Concord, NH Website Management

Our website management plans are offered in monthly and quarterly options. This allows you to choose how often our team processes remote backups and installs available website updates.

Quarterly Management

$ 150/qtr

  • Quarterly Updates to WordPress, Themes, and Plugins
  • Functionality Testing after Updates are Installed
  • Remote Storage of Backup Files
  • Uptime Monitoring with Alerts to our Web Developers

Monthly Management

$ 125/mo

  • Monthly Updates to WordPress, Themes, and Plugins
  • Functionality Testing after Updates are Installed
  • Remote Storage of Backup Files
  • Uptime Monitoring with Alerts to our Web Developers

The Platforms We Maintain for Concord, NH Websites

For Concord businesses, we have a team of web designers and web developers who have experience with multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. Because of that, we tend to service only these platforms for Concord websites:

As a website maintenance agency, we used to maintain and support Joomla and Magento websites for Concord-area businesses. However, we chose to move away from those platforms to allow our website support experts to focus more heavily on training and support within the other systems.

Example Web Maintenance Service List for Concord, NH Businesses

We're often asked for examples of Concord web maintenance requests after a website launches. Here are several examples of Concord website maintenance services we've been asked to perform in the past and would be more than happy to provide to you!

Simple Concord Website Updates

A simple change to your Concord website might include updating a paragraph on a page, swapping out an image, or adding a new page. These are just normal, routine web support tasks to keep content fresh for both search engines and visitors.

Concord Page Speed Improvements

We can analyze your Concord website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. User experience and SEO will both benefit from better page load times.

Platform Upgrades / Security Updates

If your Concord website is running on a content management system, like WordPress, it is important to keep the platform updated. This helps improve security and functionality - sometimes the updates are relatively quick to perform, which is a win-win!

Plugin / Extension Upgrades

If your Concord website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. The idea is similar to updating the CMS platform since it fixes security and functionality problems.

Google Search Console Fixes

Did you get a report from Google Search Console telling you about a coverage issue? If so, we can review the coverage issues, fix the problems, and update you on the results. By making Google happy, you'll boost your search engine rankings throughout Concord and beyond!

Implement Structured Data

When you search Google organically, have you noticed reviews or prices in the search results? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Concord, and ecommerce product or some other common data type.

Add Open Graph Tags on Your Website

When people share links of your Concord business on social media, your website will look better if you add Open Graph Tags. These tags help define an image, title, and description for your each page on your website.

Setup Google Tag Manager

Interested in using Google Tag Manager for managing custom scripts? Not a problem! We can add Google Tag Manager to your Concord website and even give you a crash course in using Google Tag Manager.

Implement Conversion Tracking

It's important to setup conversion tracking for your Concord website if you want to understand the benefits of online advertising. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.

Image Compression (Optimization)

Are large images slowing down your Concord website? No problem at all! Using our image compression tools, we can compress all your images and even set up recurring compression for new images!

Setup Live Chat

Is your website ready for live chat? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Concord business!

Review Error Log Files

Have you noticed large error_log files on your hosting account? If you're getting recurring error messages, we can update programming code or fix platform issues.

Reduce Spam with reCaptcha

To reduce unwanted submissions on your Concord website, we can setup an invisible or checkbox reCaptcha.

Setup a Caching Plugin

Are you interested in installing a caching plugin in your Concord website, but not sure how to properly configure the settings for best website performance? We can recommend caching plugins, or we can install and configure them for you!

Setup SMTP Email

If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.

Restrict IP Addresses

Is your Concord website being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.

Backup Your Website Files

Would you like a backup of your Concord website? Let us help you create one-time or scheduled backups that you can store locally or offsite.

Create a Development Website

It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!

Implement A/B Testing

Do you prefer to make design changes based on statistical data regarding how users interact with your Concord web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.

Create 301 Redirects

Are you launching a new website or removing pages from your website? You should create 301 redirects for your Concord website. We've seen businesses in and around Concord lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.

Provide Website Training

Do you need help learning how to make changes to your Concord website? If your Concord site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!

Questions to Ask Concord, NH Website Support Companies

If you're thinking about signing up for any Concord website maintenance package, make sure you ask the company how their services work. This will help you get a better idea of the experience you will have with their expert New Hampshire website support services before you submit payment and provide website access. You can ask these simple questions:

  • How do you handle website security? Do you run security scans of customer websites?
  • What is the turnaround time for Concord web maintenance requests?
  • Do you outsource your Concord web maintenance services?
  • How much does Concord website maintenance cost?
  • Are there any minimum deductions or minimum billable expenses for Concord website updates?
  • At what times of the day are you working and able to take our maintenance requests?
  • Will you keep me informed about new updates within my platform?

We find it beneficial to run these questions by any Concord website services firm before subscribing to their website support packages, since it will provide much better understanding for you regarding the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.

Concord, NH Web Maintenance Plans and Tips

Larger companies in and around Concord often ask us for a website maintenance plan. We are happy to help your Concord business develop a web support plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.

Annual Concord website support tasks

  • Ask your web hosting company if they have newer servers you can migrate to.
  • Check if your website platform has a new major release that will require an extensive website migration.
  • Attempt to restore a website backup to ensure the data being stored is sufficient for full recovery. Also make sure you are storing backups in a remote location away from Concord.
  • Check out competitor sites (even those outside of Concord) to see if you're missing out on any competitive advantages they have over you.
  • Ensure your website is secure by performing a full security review.
  • Ensure that structured data, open graph, and social links are all working.
  • Verify the necessity of any 3rd party tracking, live chat, or heat map scripts that are installed.
  • Remove any unnecessary development or staging websites.

Semi-annual Concord web maintenance tasks

  • Ensure you have access to your domain name and that it isn't expiring soon. This will be helpful when you have to process a domain name renewal.
  • Check your hosting account credentials and make sure it's not about to expire.
  • Ensure you have access to your DNS in case you need to change anything.
  • Check if your SSL certificate will be expiring in the near future.
  • Verify your website backup schedule is working properly, and you have remote backups outside of Concord.
  • Make sure you're running an image optimization service.
  • Make sure the website doesn't throw any console errors.

Monthly Concord web maintenance tasks

  • Check for broken links on your website, which negatively impact user experience and SEO.
  • Check for website performance issues from recent updates or changes on the website.
  • See if there are any coverage issues in Google Search Console.
  • Provide some kind of update to your content to keep your website fresh.
  • Take a look at your website platform and extensions for any available updates.

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Hear what our customers are saying

Rummeles Fine Jewelry

Rummeles Fine Jewelry

Great company to deal with! They have a great team of people and are always there to answer any questions we have!
Alo Health

Alo Health

WebCitz designed our Alo Health website and did such a great job of walking us step-by-step through the process, knowing the tech world was not a strength of ours. We love that we are able to change content whenever we want, but if we run into problems, they are a quick email away. They have been responsive, reliable and efficient. Thanks, WebCitz!
Wendy Bottesi

Wendy Bottesi

Corey is so incredibly helpful!!!! He took the time and effort to make sure I had the help I needed! Above and beyond friendly! Helpful hints to navigate my website!! I felt so at ease! This is the company I will be sticking with and telling everyone about!!! A million times over thank you Corey!
Sarah Grantham

Sarah Grantham

Corey was absolutely amazing in helping me with my issue. He was encouraging as we worked through things that to me were huge, but he made them seem small. Will definitely use WebCitz again!!!
Jen Ollanketo

Jen Ollanketo

WebCitz helped the Oshkosh Area Humane Society with our new website and they were great to work with. Responsive, professional and affordable. I think the biggest perk for us was having someone local we could talk to for assistance instead of long wait times. Definitely would recommend to anyone looking to start up or revamp their website.
Cassie Richards

Cassie Richards

Working with WebCitz has been nothing but a great experience. David, Jake, Drew, and the rest of the team are easy to work with, accommodating, and very knowledgeable. WebCitz is a company that you can trust will be there when you need them most. If I’m having an issue or problem with a website, I can always count on a quick response and a timely solution.
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Let's Talk About Concord, NH Web Maintenance!