Durham, NH Website Maintenance Services

Our Durham, NH Website Maintenance Services

We see web maintenance as a reactive support service where we provide your Durham business with the right web developer resources to fix just about any problem. There are many examples of website issues that might require service from Durham website maintenance agencies, including:

• Upgrading your website platform to the latest version.
• Keeping apps and plugins updated for better security and functionality.
• Adding new pages whenever you release something new.
• Staying fresh with new blog content.
• Rearranging your Durham site's navigation menu.
• Making your page faster to pass Google Core Web Vitals.
• Taking backups of your website's files and databases.
• Modifying the look and feel of your website's design.
• Troubleshooting Google Search Console coverage issues.
• Improving technical SEO by adding structured data, open graph tags, etc.
• Investigating the cause and providing a solution to any other website issue.

Those services are just a taste of what Durham website support might look like. Basically, Durham web maintenance is anything a web developer or internet marketer does to change your website.

If you live in Durham, you probably love the New Hampshire Wildcats basketball team. Go New Hampshire Wildcats! In addition to supporting Durham-area websites, our web maintenance company also offers Bedford, Concord, Manchester, Milford, Nashua, Portsmouth, Rochester, and Salem small businesses and large corporations help with their websites.

Pricing for Durham, NH Website Maintenance

The starting price for our website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour.

If you purchase a website maintenance retainer, there are no contracts, hidden fees, expirations, or minimum deductions.

Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, working on the request, providing feedback, and logging the task usually takes at least 10 minutes of time.

To keep you informed of the time usage on your pre-purchased web maintenance retainer, you'll receive a monthly update letting you know how much time remains on your account.

Our Durham, NH Website Management Services

Tired of being warned about available updates? Worried about website downtime? Let our web development team take care of both worries through proactive website management!

Here is a list of what is included in our website management plans:

1.) Proactive Website Updates

We have an in-house team of website experts ready to perform platform updates, theme updates, and plugin/extension updates on a quarterly or monthly schedule for WordPress or WooCommerce websites!

1. Backup: We start by taking backups of your website files and database.
2. Update: Next, we manually install any available updates on your website.
3. Test: After the updates have been installed, we test your website for issues.
4. Finalize: If the upgrades were successful, you'll be better protected against security threats and malware! If the updates aren't successful, we'll discuss next steps.

2.) Remote Website Backups

We store remote backups of your website and database to minimize the risk of data loss.

3.) Website Uptime Monitoring

We monitor your website for service outages within our uptime monitoring system.

If your website goes down, an alert will be sent to our web developers to allow us to investigate the issue.

Pricing for Durham, NH Website Management

Our website management plans are offered in monthly and quarterly options. This allows you to choose how often our team processes remote backups and installs available website updates.

The Platforms We Maintain for Durham, NH Websites

With years of experience developing websites for Durham businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. For that reason, our web support agency for Durham websites tends to service only the following platforms:

• Durham WordPress Web Maintenance
• Durham WooCommerce Website Maintenance
• Durham Shopify Web Support

In the past, we provided website maintenance and support for Joomla and Magento platforms of Durham businesses. However, we chose to move away from those platforms to allow our website support experts to focus more heavily on training and support within the other systems.

Example Web Maintenance Service List for Durham, NH Businesses

After the launch of a website, we're often asked for detailed examples of Durham web maintenance requests. Here are several examples of Durham website maintenance services we've been asked to perform in the past and would be more than happy to provide to you!

Simple Durham Website Changes

Changes to your Durham website could be as simple as updating a paragraph, swapping images, or adding a new page. Keeping content fresh for search engines and visitors is just normal, routine web support.

Durham Site Performance Improvements

Let us check your Durham website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. User experience and SEO will both benefit from better page load times.

Platform Upgrades / Security Patches

If your Durham website is running on a content management system, like WordPress, it is important to keep the platform updated. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.

Plugin / Extension Updates

If your Durham website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. The idea is similar to updating the CMS platform since it fixes security and functionality problems.

Google Search Console Issues

Has Google Search Console told you there's a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. Make Google happy, and you'll rank higher throughout Durham and beyond!

Setup Structured Data

Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Durham business, or an ecommerce product.

Add Open Graph Tags on Your Website

Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Durham business.

Add Google Tag Manager

Would you like to manage custom scripts more easily with Google Tag Manager? That won't be a problem! We'll happily install Google Tag Manager on your Durham website and teach you how to use it.

Setup Conversion Tracking

If you are interested in understanding the benefit of an online advertising campaign for your Durham website, it is important to setup conversion tracking. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.

Image Compression (Optimization)

Are large images slowing down your Durham website? No problem at all! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!

Add Live Chat

Would you like to try live chat? If you'd like us to recommend the best live chat system for your Durham business, install the tracking code, and customize the design for your branding, we can do it!

Review Error Logs for Issues

Have you noticed large error_log files on your hosting account? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.

Reduce Spam with reCaptcha

If spambots are attacking your Durham website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.

Setup a Caching Plugin

Looking to install a caching plugin on your Durham website, but not sure how to configure it? We can recommend caching plugins, or we can install and configure them for you!

Implement SMTP Email

If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.

Restrict Malicious IP Addresses

Is your Durham website being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.

Create Website Backups

Do you want to create a backup of your Durham website? We can help you create one-time or scheduled backups that store locally or at an offsite location.

Create a Development Website

It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!

Implement A/B Testing

Do you prefer to make design changes based on statistical data regarding how users interact with your Durham web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.

Create 301 Redirects

Are you launching a new website or removing pages from your website? You should create 301 redirects for your Durham website. We've seen businesses in and around Durham lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.

Provide Website Training

Do you need help learning how to make changes to your Durham website? If your Durham site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!

Questions to Ask Durham, NH Website Support Companies

Ask the Durham website maintenance company some questions about their services before you sign up for a package. This will help you get a better idea of the experience you will have with their expert New Hampshire website support services before you submit payment and provide website access. Let's go over some simple questions to ask:

• Can you tell me how you handle website security? Do you run website security scans for clients?
• What's the turnaround time for Durham web maintenance?
• Is your Durham web maintenance outsourced?
• How much might it cost to maintain an average Durham website?
• Are there any minimum deductions or minimum billable expenses for Durham website updates?
• What are your normal hours of operation?
• Will you keep me informed about new updates within my platform?

If you ask these questions to a Durham website services company, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.

Durham, NH Web Support Plans and Tips

Companies in and around Durham often ask us for a website support plan to establish routines and procedures. We are happy to help your Durham business develop a web maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.

Annual Durham website maintenance tasks

• Message your web hosting firm to see if they have upgraded servers you can switch your website to for faster page speeds.
• Ask your web developer if your website has a major platform release coming up that will require a lot of work to install.
• Try restoring a website backup to make sure the data is good enough for a full recovery. Also, make sure your backups are stored somewhere else besides Durham.
• Take a look at the websites of your competitors (even those outside Durham) to see if you're missing out on anything.
• Ensure your website is secure by performing a full security review.
• Verify structured data, open graph, and social links are all working properly.
• Verify the necessity of any 3rd party tracking, live chat, or heat map scripts that are installed.
• Take down any unnecessary development or staging sites.

Semi-annual Durham web support tasks

• Ensure you have access to your domain name and that it isn't expiring soon. This will be helpful when you have to process a domain name renewal.
• Check your hosting account credentials and make sure it's not about to expire.
• Make sure you can access your DNS in case anything needs to be changed.
• Make sure your SSL certificate isn't expiring soon.
• Make sure you have remote backups outside Durham and that your website backup schedule is working.
• If you have an automated image optimization service, verify it is working properly.
• Check if the website is throwing any console errors.

Monthly Durham website support tasks

• Look for broken links on your website, which hurts SEO and user experience.
• Check for website performance issues from recent updates or changes on the website.
• Check Google Search Console for any coverage issues.
• Update some of your service pages or blog articles to keep your website fresh.
• See if there are any updates for your website platform or extensions.

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