Clifton Website Maintenance Services

Support for Clifton Websites

Our team doesn't just build Clifton websites; we also offer website maintenance and support services because we know questions and concerns come up!

500+ active clients
500+
Satisfied Digital Marketing Clients
18 years in business
2004
Founded 18+ Years Ago
20+ Onsite experts
14+
Onsite Experts (No Outsourcing)

Web Support Specialists for Clifton, NJ Businesses

Our web maintenance agency works out of a single location and never outsources Clifton website maintenance.

This makes our web support agency the perfect choice to provide all your Clifton website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.

You'll enjoy working with our team for your Clifton web maintenance services because of the emphasis we put on availability and communication. If you need something simple done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!

What is Involved in Maintaining Clifton, NJ Websites

Web maintenance is a reactive support service that connects you with the right web developer to fix nearly any website issue. There are many examples of website issues that might require service from Clifton website maintenance agencies, including:

  • Upgrading your website platform to the latest version.
  • Installing app or plugin updates to improve security and functionality.
  • Adding new web pages as you release new information.
  • Writing new blog content to help you stay fresh.
  • Rearranging your Clifton site's navigation menu.
  • Making your page faster to pass Google Core Web Vitals.
  • Take backups of your website's files and databases.
  • Modifying the look and feel of your website's design.
  • Troubleshooting Google Search Console coverage issues.
  • Adding structured data, open graph tags, etc.
  • Investigating the cause and providing a solution to any other website issue.

The previously mentioned services are just a glimpse of what we view as possible Clifton website support services. In fact, Clifton web maintenance is really anything a web developer or digital marketer does to your website to change it in some manner.

Reactive Clifton Website Support

The reason we consider web maintenance to be a reactive service is that most Clifton website owners wouldn't want a web developer going into their website and changing things around without their knowledge. You can count on our company to keep your Clifton website running smoothly. However, we can offer some proactive Clifton web support services.

View Clifton Website Maintenance Pricing

Proactive Clifton Website Support

For website owners in Clifton interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.

View Clifton Website Management Pricing

In addition to supporting Clifton-area websites, our website support company also offers Edison, Elizabeth, Jersey City, Lakewood, Newark, Toms River, Trenton, Wayne, and Woodbridge small businesses and large corporations help with their websites.

A Few of Our Web Maintenance & Support Specialists

Micah SDrew PDavid WAshton HDana CJake F

Who Needs Website Maintenance in Clifton, NJ

Every Clifton website will need some web support at some point. The reason is simply that the internet is always changing. Not to worry though, our Clifton website support cost isn't expensive so it should be affordable for you to maintain your website! Here are some common reasons why a website in Clifton might require web maintenance services:

  • When a hosting provider upgrades their servers, they may remove older versions of PHP that your Clifton website was originally developed to support. When this happens, you need to refactor your application or upgrade to a newer framework that supports the newer PHP version. There's no way you can expect custom web functionality to work forever.
  • Content management systems or ecommerce platforms eventually deprecate old versions so their teams can focus on the new ones. Magento 1.x store owners recently had to migrate to Magento 2.x, or an alternative ecommerce platform, because Magento 1.x was no longer maintained by Magento after it reached "End of Life". Clifton-area ecommerce businesses running Magento 1.x found themselves looking for an ecommerce developer to help migrate their store.
  • Whenever a website owner falls victim to malware or some other form of malicious activity, the website needs to be cleaned of malware and reviewed for security exploits. In most cases, this happens because the website owner didn't pay attention to the first two web maintenance examples.
  • When the content on your Clifton website, which explains your organization, products, or services becomes outdated and needs to be refreshed to help ensure future visitors receive accurate information about your operation. This type of website maintenance is critical to ensuring your Clifton website is benefiting you.

As you can see, there are many reasons a website may require maintenance above and beyond the obvious reasons of just wanting to update something on the website. Plan your budget and schedules for website support and maintenance based on your Clifton business's potential future needs.

How We Perform Clifton, NJ Web Support

Our professional website support team puts in a lot of effort to understand your needs, schedule your work on time, and follow up with your Clifton business after the work is done.

Most web maintenance services start with an email from you, the owner of the Clifton website. That email is routed into our ticket system and automatically assigned to the project manager on your account. From there, anyone on our team can work on the ticket without delay, leading to faster turnaround time and simplified internal communication.

The process for Clifton website maintenance services that come from phone or chat is similar. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.

Example Web Support Service List for Clifton, NJ Businesses

We're often asked for examples of Clifton website support requests after a website launches. Here are several examples of Clifton web maintenance services we've been asked to perform in the past and would be more than happy to provide to you!

Simple Clifton Website Changes

A simple change to your Clifton website might include updating a paragraph on a page, swapping out an image, or adding a new page. This is just normal, routine web maintenance to keep content fresh for both search engines and visitors.

Clifton Page Speed Improvements

Let us check your Clifton website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. User experience and SEO will both benefit from better page load times.

Platform Upgrades / Security Updates

If your Clifton website is running on a content management system, like WordPress, it is important to keep the platform updated. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.

Plugin / Extension Upgrades

If your Clifton website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. This is similar to the idea of updating the CMS platform since it helps patch security and functionality issues.

Google Search Console Fixes

Did Google Search Console tell you about a coverage problem? If so, we can review the coverage issues, fix the problems, and update you on the results. Make Google happy, and you'll rank higher throughout Clifton and beyond!

Implement Structured Data

When you search Google organically, have you noticed reviews or prices in the search results? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Clifton, and ecommerce product or some other common data type.

Add Open Graph to Your Website

When people share links of your Clifton business on social media, your website will look better if you add Open Graph Tags. These tags help define an image, title, and description for your each page on your website.

Setup Google Tag Manager

Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? Not a problem! We'll happily install Google Tag Manager on your Clifton website and teach you how to use it.

Implement Conversion Tracking

Tracking conversions is important if you want to understand the benefits of online advertising for your Clifton website. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.

Image Compression (Optimization)

Are large images slowing down your Clifton website? That won't be a problem! Using our image compression tools, we can compress all your images and even set up recurring compression for new images!

Setup Live Chat

Do you want to try live chat on your website? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Clifton business!

Review Error Logs for Issues

Have you noticed large error_log files on your hosting account? To stop recurring error messages, we can diagnose the problem and update programming code.

Reduce Spam with reCaptcha

To reduce unwanted submissions on your Clifton website, we can setup an invisible or checkbox reCaptcha.

Setup a Caching Plugin

Looking to install a caching plugin on your Clifton website, but not sure how to configure it? We can recommend caching plugins, or we can install and configure them for you!

Setup SMTP Email

To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.

Restrict IP Addresses

Have you been getting fake orders, contact submissions, or live chats from a particular network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.

Run Website & Database Backups

Would you like a backup of your Clifton website? Let us help you create one-time or scheduled backups that you can store locally or offsite.

Create a Development Website

When you're doing a major upgrade or extension installation, you should set up a development or staging site first. If you'd like help creating and managing that development / staging site, just let us know!

Implement A/B Testing

Do you prefer to make design changes based on statistical data regarding how users interact with your Clifton web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.

Create 301 Redirects

Are you launching a new website or removing pages from your website? You should create 301 redirects for your Clifton website. We've seen businesses in and around Clifton lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.

Provide Website Training

Do you need help learning how to make changes to your Clifton website? If your Clifton site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!

The Platforms We Maintain for Clifton, NJ Websites

For Clifton businesses, we have a team of web designers and web developers who have experience with multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. For that reason, our website maintenance firm for Clifton websites tends to service only the following platforms:

As a web support company, we used to maintain and support Joomla and Magento websites for Clifton-area businesses. However, we chose to move away from those platforms to allow our web maintenance experts to focus more heavily on training and support within the other systems.

Questions to Ask Clifton, NJ Web Maintenance Companies

If you're thinking about signing up for any Clifton web support package, make sure you ask the company how their services work. This will help you get a better idea of the experience you will have with their expert New Jersey web maintenance services before you submit payment and provide website access. Let's go over some simple questions to ask:

  • How do you handle website security? Do you run security scans of customer websites?
  • When can I expect an average Clifton website maintenance request to be completed?
  • Do you outsource your Clifton web support services?
  • How much might it cost to maintain an average Clifton website?
  • Are there any minimum deductions or minimum billable expenses for Clifton website updates?
  • At what times of the day are you working and able to take our maintenance requests?
  • Will you keep me informed about new updates within my platform?

If you ask these questions to a Clifton website services company, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.

Clifton, NJ Web Maintenance Plans and Tips

Larger companies in and around Clifton often ask us for a web maintenance plan. We are happy to help your Clifton business develop a website maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.

Here is a list of annual Clifton web support tasks to review:

  • Ask your web hosting company if they have newer servers you can migrate to.
  • Check if your website platform is releasing a major upgrade in the near future which will require a major overhaul of your website.
  • Attempt to restore a website backup to ensure the data being stored is sufficient for full recovery. Also make sure you are storing backups in a remote location away from Clifton.
  • Take a look at the websites of your competitors (even those outside Clifton) to see if you're missing out on anything.
  • Ensure your website is secure by performing a full security review.
  • Ensure that structured data, open graph, and social links are all working.
  • Verify the necessity of any 3rd party tracking, live chat, or heat map scripts that are installed.
  • Take down any unnecessary development or staging sites.

Check out this list of semi-annual Clifton website support tasks to review:

  • Ensure you have access to your domain name and that it isn't expiring soon. This will be helpful when you have to process a domain name renewal.
  • Ensure you have access to your hosting account and that it isn't expiring soon.
  • Ensure you have access to your DNS in case you need to change anything.
  • Find out if your SSL certificate will expire soon.
  • Verify your website backup schedule is working properly, and you have remote backups outside of Clifton.
  • If you have an automated image optimization service, verify it is working properly.
  • Make sure the website doesn't throw any console errors.

Read through this list of monthly Clifton web maintenance tasks to review:

  • Check for broken links on your website, which negatively impact user experience and SEO.
  • Make sure your website isn't having performance issues after recent updates.
  • See if there are any coverage issues in Google Search Console.
  • Provide some kind of update to your content to keep your website fresh.
  • Check if there are available platform or extension updates.

The Cost of Website Maintenance Service in Clifton, NJ

The starting price for our Clifton website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Clifton websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.

To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Clifton, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.

If you pre-purchase a block of time for your Clifton web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.

What is Considered Billable Time?

When talking with prospective Clifton website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Clifton to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Clifton who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Clifton website.

Here are examples of what is considered billable time:

  • Reading through lengthy emails to understand what is being requested.
  • Preparing responses to lengthy or complex email messages.
  • Helping you figure out your domain name or web hosting provider.
  • Scheduling your website maintenance to be completed by the best team member.
  • Talking with you on the phone about ideas or tasks you want to discuss.
  • Reviewing completed work for quality control purposes.
  • Providing you training on how to handle administrative tasks.
  • Researching unique solutions to difficult questions you present our team.
  • Providing more detailed time usage reports, beyond the automated monthly update email.
  • Helping you figure out email client issues within Microsoft Outlook, Apple Mail, etc.
  • Almost any other task not specifically mentioned in the list below.

Here are examples of what is not considered billable time:

  • Talking with you about personal matters, such as the weather, a recent vacation, or a sporting event.
  • Responding to simple email messages that don't require research or lengthy feedback.
  • Handling accounting-related tasks, such as invoice generation, payment confirmations, etc.

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Clifton Website Maintenance Pricing

WebCitz offers discounted Clifton website maintenance services for clients interested in retaining our services through a pre-purchased block of time.

Invoiced Monthly

$ 119.50/hr

  • Existing Clients Only
  • Any Time Spent Billed Monthly
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
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Pre-Purchased Block of Time

As Low As $99.95/hr

  • Dedicated Account Manager
  • No Contracts, Auto-Renewals, or Expirations
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays

Example #1: You are an existing client in Clifton with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.

Clifton Website Management Pricing

For Clifton site owners interested in proactive website and extension updates.

Quarterly

$ 150/qtr

  • Quarterly CMS Updates, Theme Updates, Extension Updates, and Functionality Testing

Monthly

$ 125/mo

  • Monthly CMS Updates, Theme Updates, Extension Updates, and Functionality Testing

Example #1: You are an existing Clifton client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.

Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.

Hear what our customers are saying

Rummeles Fine Jewelry

Rummeles Fine Jewelry

Great company to deal with! They have a great team of people and are always there to answer any questions we have!
Cassie Richards

Cassie Richards

Working with WebCitz has been nothing but a great experience. David, Jake, Drew, and the rest of the team are easy to work with, accommodating, and very knowledgeable. WebCitz is a company that you can trust will be there when you need them most. If I’m having an issue or problem with a website, I can always count on a quick response and a timely solution.
Joe Simmons

Joe Simmons

David Wurst and WebCitz have been a great hosting company to work with for over 10 years. They provide exceptional service and knowledge with their customers and always get it done immediately. I will never work with any other company.
Jen Ollanketo

Jen Ollanketo

WebCitz helped the Oshkosh Area Humane Society with our new website and they were great to work with. Responsive, professional and affordable. I think the biggest perk for us was having someone local we could talk to for assistance instead of long wait times. Definitely would recommend to anyone looking to start up or revamp their website.
Alo Health

Alo Health

WebCitz designed our Alo Health website and did such a great job of walking us step-by-step through the process, knowing the tech world was not a strength of ours. We love that we are able to change content whenever we want, but if we run into problems, they are a quick email away. They have been responsive, reliable and efficient. Thanks, WebCitz!
Carissa Giebel

Carissa Giebel

They are great to work with. Always quick to respond to my questions and assist when needed! They have been working with me at Legacy Law Group, LLC for many years.
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