Our team doesn't just build Toms River websites; we also offer website maintenance and support services because we know questions and concerns come up!
We are a web support agency with a team of website experts that works from a single location and never outsources Toms River web maintenance services.
This makes our website maintenance agency the perfect choice to provide all your Toms River website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
Our team puts a lot of emphasis on availability and communication for Toms River website support clients. You'll have no problem getting in touch with a member of our website support team if you need something simple done today or if you have a complicated question that's best explained over the phone!
We view web maintenance to be a reactive support service that provides your Toms River business with the appropriate web developer resources to solve nearly any website problem. There are many examples of website issues that might require service from Toms River web maintenance companies, including:
Those services are just a taste of what Toms River web support might look like. In fact, Toms River website support is really anything a web developer or digital marketer does to your website to change it in some manner.
We consider web maintenance a reactive service because most Toms River website owners don't want a developer messing with their website without their permission. Our firm will be your web support team on standby for any questions you have. However, we can offer some proactive Toms River web support services.
For website owners in Toms River interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! As part of our proactive website management service, our team can take care of platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring.
In addition to supporting Toms River-area websites, our website support firm also offers Clifton, Edison, Elizabeth, Jersey City, Lakewood, Newark, Trenton, Wayne, and Woodbridge small businesses and large corporations help with their websites.
At some point in time, every Toms River website will require some form of website maintenance. The reason is simply that the internet is always changing. But don't worry, our Toms River web support costs aren't too high, so you can afford it! Website maintenance in Toms River might be needed for these reasons:
As you can see, there are many reasons a website may require maintenance above and beyond the obvious reasons of just wanting to update something on the website. It is important to understand the future needs of your Toms River business when planning budgets and schedules for website maintenance and support.
We have an experienced website maintenance team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with your Toms River business after the tasks have been completed.
Most web support services start with an email from you, the owner of the Toms River website. Your email gets routed into our ticket system and automatically assigned to your project manager. Anyone on our team can work on the ticket without delay, resulting in faster turnaround time.
The process for Toms River website support services that come from phone or chat is similar. We route the support request to the most appropriate web developer on our team based on the nature of the work needed on your website.
We are often asked for detailed examples of Toms River web maintenance requests that might come up after the launch of a website. Here are several examples of Toms River website maintenance services we've been asked to perform in the past and would be more than happy to provide to you!
Your Toms River website might need a paragraph updated, an image changed, or a new page added. This is just normal, routine web support to keep content fresh for both search engines and visitors.
If your Toms River website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. It'll help improve page load times, which will make users and search engines happy.
If your Toms River website is running on a content management system, like WordPress, it is important to keep the platform updated. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
If your Toms River website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. The idea is similar to updating the CMS platform since it fixes security and functionality problems.
Did you get a report from Google Search Console telling you about a coverage issue? If so, we can fix the coverage issues, and let you know how it went. By making Google happy, you'll boost your search engine rankings throughout Toms River and beyond!
Do you ever see product prices or reviews in Google organic search results? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Toms River, and ecommerce product or some other common data type.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Interested in using Google Tag Manager for managing custom scripts? No problem at all! We can add Google Tag Manager to your Toms River website and even give you a crash course in using Google Tag Manager.
If you are interested in understanding the benefit of an online advertising campaign for your Toms River website, it is important to setup conversion tracking. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.
Do you have a Toms River website that's slow because of large images? That won't be a problem! Using our image compression tools, we can compress all your images and even set up recurring compression for new images!
Would you like to try live chat? If you'd like us to recommend the best live chat system for your Toms River business, install the tracking code, and customize the design for your branding, we can do it!
Are your error_log files big? To stop recurring error messages, we can diagnose the problem and update programming code.
To reduce unwanted submissions on your Toms River website, we can setup an invisible or checkbox reCaptcha.
Are you interested in installing a caching plugin in your Toms River website, but not sure how to properly configure the settings for best website performance? We can recommend caching plugins, or we can install and configure them for you!
If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.
Is your Toms River website being bombarded with fake orders, contact submissions or live chats from a specific network? If you want to protect your website from malicious traffic, we can help by implementing IP restrictions.
Do you want to create a backup of your Toms River website? Let us help you create one-time or scheduled backups that you can store locally or offsite.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. Whenever you need help with creating and managing your development site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Toms River web page? A/B testing can help you decide between two or more design layouts based on the data collected.
Have you launched a new website or removed pages? Make sure your Toms River website has 301 redirects to prevent or at least minimize 404 errors. We've seen businesses in and around Toms River lose huge amounts of organic traffic due to widespread broken pages. We can help you set up 301 redirects in .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Toms River website? We'll be happy to help if your Toms River site was built on a platform we work with, such as WordPress or Shopify.
We have a diverse team of web designers and web developers, for Toms River businesses, who have been immersed in multiple website platforms over the years. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. Therefore, we tend to only maintain Toms River websites on these platforms:
As a web support company, we used to maintain and support Joomla and Magento websites for Toms River-area businesses. However, we chose to move away from those platforms to allow our web maintenance experts to focus more heavily on training and support within the other systems.
Before signing up for any Toms River web support package, it is important to ask the Toms River website support company some questions about how their services work. This will help you get a better idea of the experience you will have with their professional New Jersey website maintenance services before you submit payment and provide website access. Here are some simple questions to ask:
If you ask these questions to a Toms River website services agency, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
We are often asked for a web support plan by larger companies in and around Toms River looking to establish routines and procedures within their IT department. We are happy to help your Toms River business develop a website support plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Check out this list of annual Toms River web maintenance tasks to review:
Read through this list of semi-annual Toms River website maintenance tasks to review:
Check out this list of monthly Toms River web support tasks to consider:
The starting price for our Toms River website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Toms River websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Toms River, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Toms River web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Toms River website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Toms River to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Toms River who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Toms River website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Toms River website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Toms River with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Toms River site owners interested in proactive website and extension updates.
Example #1: You are an existing Toms River client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.