Our team doesn't just build Woodbridge websites; we also offer website maintenance and support services because we know questions and concerns come up!
We are a web support agency with a team of website experts that works from a single location and never outsources Woodbridge web maintenance services.
This makes our website maintenance agency the perfect choice to provide all your Woodbridge website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
You'll enjoy working with our team for your Woodbridge website support services because of the emphasis we put on availability and communication. You'll have no problem getting in touch with a member of our website support team if you need something simple done today or if you have a complicated question that's best explained over the phone!
We view web maintenance to be a reactive support service that provides your Woodbridge business with the appropriate web developer resources to solve nearly any website problem. There are many examples of website issues that might require service from Woodbridge web maintenance companies, including:
Those services are just a taste of what Woodbridge web support might look like. In fact, Woodbridge website support is really anything a web developer or digital marketer does to your website to change it in some manner.
The reason we consider web maintenance to be a reactive service is that most Woodbridge website owners wouldn't want a web developer going into their website and changing things around without their knowledge. Our firm will be your web support team on standby for any questions you have. However, we can offer some proactive Woodbridge web support services.
For website owners in Woodbridge interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! As part of our proactive website management service, our team can take care of platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring.
In addition to supporting Woodbridge-area websites, our website support firm also offers Clifton, Edison, Elizabeth, Jersey City, Lakewood, Newark, Toms River, Trenton, Wayne, small businesses and large corporations help with their websites.
At some point in time, every Woodbridge website will require some form of website maintenance. The reason is simply that the internet is always changing. Not to worry though, our Woodbridge web support cost isn't expensive so it should be affordable for you to maintain your website! Website maintenance in Woodbridge might be needed for these reasons:
As you can see, there are many reasons a website may require maintenance above and beyond the obvious reasons of just wanting to update something on the website. It is important to understand the future needs of your Woodbridge business when planning budgets and schedules for website maintenance and support.
We have an experienced website maintenance team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with your Woodbridge business after the tasks have been completed.
Most web support services start with an email from you, the owner of the Woodbridge website. That email is routed into our ticket system and automatically assigned to the project manager on your account. Anyone on our team can work on the ticket without delay, resulting in faster turnaround time.
The process for Woodbridge website support services that come from phone or chat is similar. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.
We are often asked for detailed examples of Woodbridge web maintenance requests that might come up after the launch of a website. Here are several examples of Woodbridge website maintenance services we've been asked to perform in the past and would be more than happy to provide to you!
Your Woodbridge website might need a paragraph updated, an image changed, or a new page added. This is just normal, routine web support to keep content fresh for both search engines and visitors.
If your Woodbridge website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. It'll help improve page load times, which will make users and search engines happy.
It's important to keep your Woodbridge website updated if it runs on a CMS like WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
If your Woodbridge website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. The idea is similar to updating the CMS platform since it fixes security and functionality problems.
Did you get a report from Google Search Console telling you about a coverage issue? If so, we can review the coverage issues, fix the problems, and update you on the results. By making Google happy, you'll boost your search engine rankings throughout Woodbridge and beyond!
Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Woodbridge, and ecommerce product or some other common data type.
When people share links of your Woodbridge business on social media, your website will look better if you add Open Graph Tags. These tags help define an image, title, and description for your each page on your website.
Interested in using Google Tag Manager for managing custom scripts? No problem at all! We can add Google Tag Manager to your Woodbridge website and even give you a crash course in using Google Tag Manager.
If you are interested in understanding the benefit of an online advertising campaign for your Woodbridge website, it is important to setup conversion tracking. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.
Do you have a Woodbridge website that's slow because of large images? That won't be a problem! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!
Would you like to try live chat? Our experts can help you pick the right live chat system, install the tracking code, and customize the design to match your Woodbridge business branding!
Are your error_log files big? To stop recurring error messages, we can diagnose the problem and update programming code.
To reduce unwanted submissions on your Woodbridge website, we can setup an invisible or checkbox reCaptcha.
Are you interested in installing a caching plugin in your Woodbridge website, but not sure how to properly configure the settings for best website performance? We can help recommend caching plugins, or just install and configure them for you!
If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.
Is your Woodbridge website being bombarded with fake orders, contact submissions or live chats from a specific network? If you want to protect your website from malicious traffic, we can help by implementing IP restrictions.
Would you like a backup of your Woodbridge website? Let us help you create one-time or scheduled backups that you can store locally or offsite.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. Whenever you need help with creating and managing your development site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Woodbridge web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Have you launched a new website or removed pages? You should create 301 redirects for your Woodbridge website. We've seen businesses in and around Woodbridge lose huge amounts of organic traffic due to widespread broken pages. We can help you set up 301 redirects in .htaccess files, nginx templates, and CMS platforms.
Want to learn how to make simple edits to your Woodbridge website? We'll be happy to help if your Woodbridge site was built on a platform we work with, such as WordPress or Shopify.
We have a diverse team of web designers and web developers, for Woodbridge businesses, who have been immersed in multiple website platforms over the years. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. For that reason, our website support company for Woodbridge websites tends to service only the following platforms:
We've managed Joomla and Magento platforms for Woodbridge businesses in the past. However, we chose not to use those platforms so our web maintenance experts could focus on training and support within the more popular platforms.
Before signing up for any Woodbridge web support package, it is important to ask the Woodbridge website support company some questions about how their services work. This will help you get a better idea of the experience you will have with their professional New Jersey website maintenance services before you submit payment and provide website access. Let's go over some simple questions to ask:
If you ask these questions to a Woodbridge website services agency, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
We are often asked for a web support plan by larger companies in and around Woodbridge looking to establish routines and procedures within their IT department. We are happy to help your Woodbridge business develop a website support plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Here is a list of annual Woodbridge web maintenance tasks to review:
Read through this list of semi-annual Woodbridge website maintenance tasks to review:
Here are a list of monthly Woodbridge web support tasks to review:
The starting price for our Woodbridge website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Woodbridge websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Woodbridge, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Woodbridge web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Woodbridge website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Woodbridge to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Woodbridge who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Woodbridge website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Woodbridge website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Woodbridge with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Woodbridge site owners interested in proactive website and extension updates.
Example #1: You are an existing Woodbridge client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.