Our team doesn't just build New Mexico websites; we also offer website maintenance and support services because we know questions and concerns come up!
We are a web support agency with a team of website experts that works from a single location and never outsources New Mexico web maintenance services.
We're the perfect choice for all of your New Mexico website maintenance needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
We emphasize availability and communication for our New Mexico web support services. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
We view website maintenance to be a reactive support service that provides your New Mexico business with the appropriate web developer resources to solve nearly any website problem. These are some examples of website issues that New Mexico web maintenance agencies might fix:
Those services are just a taste of what New Mexico website maintenance might look like. In fact, New Mexico web support is basically anything a web developer or digital marketer does to your website.
The reason we consider website support to be a reactive service is that most New Mexico website owners wouldn't want a web developer going into their website and changing things around without their knowledge. When you choose to have our company maintain your New Mexico website, we'll be your web support team on standby for any request. There are some website maintenance services we can provide your New Mexico website in a proactive manner though.
For website owners in New Mexico interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
You might want to check our New Mexico web support service level agreements if you need off-hours support, including holidays and weekends. This service must be in place before a website emergency happens at night, on the weekend, or during a holiday.
At some point in time, every New Mexico website will require some form of website support. It's just that the internet changes all the time. However, we don't charge a lot for New Mexico web maintenance, so you'll be able to afford it! There are a few reasons why a website in New Mexico might need maintenance:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. Plan your budget and schedules for website support and maintenance based on your New Mexico business's potential future needs.
We have an experienced web support team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with your New Mexico business after the tasks have been completed.
Most New Mexico website support services start with an email from the website owner. Your email gets routed to our ticket system and automatically gets assigned to your project manager. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
The process for New Mexico web maintenance services that come from phone or chat is similar. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.
We are often asked for detailed examples of New Mexico web support requests that might come up after the launch of a website. We've performed these New Mexico website support services in the past, and would be happy to do it for you too!
Changes to your New Mexico website could be as simple as updating a paragraph, swapping images, or adding a new page. This is just normal, routine web maintenance to keep content fresh for both search engines and visitors.
If your New Mexico website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. This will help improve page load times, which are beneficial to user experience and search engine optimization.
If your New Mexico website is running on a content management system, like WordPress, it is important to keep the platform updated. This helps improve security and functionality - sometimes the updates are relatively quick to perform, which is a win-win!
It's important to update your New Mexico website's plugins and extensions to reflect the latest changes by the developers. The idea is similar to updating the CMS platform since it fixes security and functionality problems.
Did Google Search Console tell you about a coverage problem? If so, we can review the coverage issues, fix the problems, and update you on the results. This will help your search engine rankings, throughout New Mexico and beyond, by making Google happy!
Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in New Mexico, and ecommerce product or some other common data type.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Interested in using Google Tag Manager for managing custom scripts? No problem at all! We can add Google Tag Manager to your New Mexico website and even give you a crash course in using Google Tag Manager.
If you are interested in understanding the benefit of an online advertising campaign for your New Mexico website, it is important to setup conversion tracking. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.
Is your New Mexico website slow because of large images? That won't be a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Is your website ready for live chat? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your New Mexico business!
Have you noticed large error_log files on your hosting account? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.
To reduce unwanted submissions on your New Mexico website, we can setup an invisible or checkbox reCaptcha.
Looking to install a caching plugin on your New Mexico website, but not sure how to configure it? We can help you figure out which caching plugins to install and configure on your website!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Is your New Mexico website being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Do you want to create a backup of your New Mexico website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your New Mexico web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your New Mexico website. We've seen businesses in and around New Mexico lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your New Mexico website? If your New Mexico site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
We have a diverse team of web designers and web developers, for New Mexico businesses, who have been immersed in multiple website platforms over the years. Nevertheless, mastering a handful of platforms is better than trying to be an expert on everything. Because of that, we tend to service only these platforms for New Mexico websites:
In the past, we provided website maintenance and support for Joomla and Magento platforms of New Mexico businesses. However, we chose to move away from those platforms to allow our website support experts to focus more heavily on training and support within the other systems.
Before signing up for any New Mexico web support package, it is important to ask the New Mexico website support company some questions about how their services work. By doing this, you'll be able to better understand your relationship with the New Mexico web maintenance team before you give them money or give them access to your website. You can ask these simple questions:
We find it beneficial to run these questions by any New Mexico website services agency before subscribing to their web maintenance packages, since it will provide much better understanding for you regarding the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.
We are often asked for a web support plan by larger companies in and around New Mexico looking to establish routines and procedures within their IT department. Whether it's your website, hosting, or domain name, we'll make sure your New Mexico business has a website support plan to ensure optimum performance.
Read through this list of annual New Mexico web maintenance tasks to consider:
Read through this list of semi-annual New Mexico web maintenance tasks to review:
Here are a list of monthly New Mexico website maintenance tasks to review:
The starting price for our New Mexico website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for New Mexico websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For New Mexico businesses with mission-critical applications, we offer emergency New Mexico website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in New Mexico, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your New Mexico web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective New Mexico website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in New Mexico to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in New Mexico who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your New Mexico website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
If you've been searching for experienced website maintenance and support companies serving major cities throughout New Mexico, we'll be the website maintenance team you want to contact. Our web support experts frequently offer website support and help in Albuquerque, Carlsbad, Las Cruces, Roswell, or Santa Fe throughout New Mexico. From simple website updates and platform upgrades, to website training and emergency support, our web maintenance agency will have you covered!
When looking for website experts to handle website maintenance and support in smaller cities throughout New Mexico, we still hope you'll consider our website maintenance services. We have a full staff of dedicated website experts ready to help New Mexico-area businesses. Whether your business is located in Anthony, Artesia, Aztec, Belen, Bernalillo, Bloomfield, Corrales, Dona Ana-Hill, Espanola, Grants, Kirtland, Lovington, Raton, Red Rock, Reservation, Ruidoso, San Juan Pueblo, Santo Domingo, Shiprock, Silver City, Simpson-Chaco, Socorro, South Dona Ana, South Rio Arriba, Southeast Otero, Southwest Chaves, Truth or Consequences, White Rock, Zuni, Zuni Pueblo, or a different city, our web support agency will be ready to help with all your New Mexico web maintenance services!
WebCitz offers discounted New Mexico website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in New Mexico with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
Example #2: You are an existing client in New Mexico with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.
For New Mexico site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.
* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.
Example #1: You are an existing New Mexico client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.
For existing New Mexico website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.
Example #1: You are an existing New Mexico client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.
Example #2: You are an existing New Mexico client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.