Albuquerque, NM Website Maintenance Services

Support for Albuquerque Websites

Our team doesn't just build Albuquerque websites; we also offer website maintenance and support services because we know questions and concerns come up!

500+ active clients
500+
Satisfied Digital Marketing Clients
18 years in business
2004
Founded 18+ Years Ago
20+ Onsite experts
14+
Onsite Experts (No Outsourcing)

Website Maintenance Consultants for Albuquerque, NM Businesses

We're a website support company with a team of website experts that never outsources Albuquerque website maintenance to anyone.

This makes our web support company the perfect choice to provide all your Albuquerque website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.

We emphasize availability and communication for our Albuquerque web maintenance services. If you need something simple done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!

What is Involved in Maintaining Albuquerque, NM Websites

We see web maintenance as a reactive support service where we provide your Albuquerque business with the right web developer resources to fix just about any problem. There are many examples of website issues that might require service from Albuquerque website maintenance firms, including:

  • Updating your website platform.
  • Installing app or plugin updates to improve security and functionality.
  • Adding new web pages as you release new information.
  • Writing new blog content to help you stay fresh.
  • Rearranging your Albuquerque site's navigation menu.
  • Improving page speed to help you pass Google Core Web Vitals.
  • Take backups of your website's files and databases.
  • Modifying the look and feel of your website's design.
  • Troubleshooting Google Search Console coverage issues.
  • Enhancing technical SEO with structured data, open graph tags, etc.
  • Providing solutions to other website problems.

The previously mentioned services are just a glimpse of what we view as possible Albuquerque website support services. In fact, Albuquerque web maintenance is basically anything a web developer or digital marketer does to your website.

Reactive Albuquerque Website Support

The reason we consider website maintenance to be a reactive service is that most Albuquerque website owners wouldn't want a web developer going into their website and changing things around without their knowledge. You can count on our agency to keep your Albuquerque website running smoothly. There are some website support services we can provide your Albuquerque website in a proactive manner though.

View Albuquerque Website Maintenance Pricing

Proactive Albuquerque Website Support

For website owners in Albuquerque interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.

View Albuquerque Website Management Pricing

If you live in Albuquerque, you probably love the New Mexico Lobos basketball team. Go New Mexico Lobos! In addition to supporting Albuquerque-area websites, our web maintenance agency also offers Carlsbad, Las Cruces, Roswell, and Santa Fe small businesses and large corporations help with their websites.

A Few of Our Web Maintenance & Support Specialists

David WJake FMicah SDrew PAshton HDana C

Who Needs Website Maintenance in Albuquerque, NM

There will come a time when every Albuquerque website needs some sort of maintenance. The reason is simply that the internet is always changing. However, we don't charge a lot for Albuquerque web support, so you'll be able to afford it! Here are some common reasons why a website in Albuquerque might require website support services:

  • When a hosting provider upgrades their servers, they may remove older versions of PHP that your Albuquerque website was originally developed to support. When this happens, you need to refactor your application or upgrade to a newer framework that supports the newer PHP version. There's no way you can expect custom web functionality to work forever.
  • When an ecommerce platform or a content management system releases new versions, they eventually must deprecate the old versions so their teams can focus on maintaining the newer technologies. Magento 1.x store owners recently had to migrate to Magento 2.x, or an alternative ecommerce platform, because Magento 1.x was no longer maintained by Magento after it reached "End of Life". Albuquerque-area ecommerce businesses running Magento 1.x found themselves looking for an ecommerce developer to help migrate their store.
  • Whenever a website owner falls victim to malware or some other form of malicious activity, the website needs to be cleaned of malware and reviewed for security exploits. This is time-consuming, and often happens when the website owner isn't paying attention to the first two web maintenance examples.
  • You need to refresh your Albuquerque website content when it's outdated or doesn't explain your organization, products, or services well enough for future visitors. This type of website maintenance is critical to ensuring your Albuquerque website is benefiting you.

Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. Plan your budget and schedules for website support and maintenance based on your Albuquerque business's potential future needs.

How We Perform Albuquerque, NM Web Support

It's our job to understand your website support needs, schedule your work in a timely fashion, and follow up with your Albuquerque business after the work is done.

Most web maintenance services start with an email from you, the owner of the Albuquerque website. Your email gets routed to our ticket system and automatically gets assigned to your project manager. From there, anyone on our team can work on the ticket without delay, leading to faster turnaround time and simplified internal communication.

The process for Albuquerque web maintenance services that come from phone or chat is similar. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.

Example Website Maintenance Service List for Albuquerque, NM Businesses

After the launch of a website, we're often asked for detailed examples of Albuquerque web support requests. Here are several examples of Albuquerque website support services we've been asked to perform in the past and would be more than happy to provide to you!

Simple Albuquerque Website Updates

A simple change to your Albuquerque website might include updating a paragraph on a page, swapping out an image, or adding a new page. This is just normal, routine web maintenance to keep content fresh for both search engines and visitors.

Albuquerque Page Speed Improvements

Let us check your Albuquerque website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. This will help improve page load times, which are beneficial to user experience and search engine optimization.

Platform Upgrades / Security Updates

If your Albuquerque website is running on a content management system, like WordPress, it is important to keep the platform updated. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.

Extension / Plugin Updates

It's important to update your Albuquerque website's plugins and extensions to reflect the latest changes by the developers. This is similar to the idea of updating the CMS platform since it helps patch security and functionality issues.

Fixing Search Console Issues

Did Google Search Console tell you about a coverage problem? If so, we can review the coverage issues, fix the problems, and update you on the results. Make Google happy, and you'll rank higher throughout Albuquerque and beyond!

Setup Structured Data

When you search Google organically, have you noticed reviews or prices in the search results? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Albuquerque, and ecommerce product or some other common data type.

Add Open Graph to Your Website

Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Albuquerque business.

Add Google Tag Manager

Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? No problem at all! We'll happily install Google Tag Manager on your Albuquerque website and teach you how to use it.

Setup Conversion Tracking

If you are interested in understanding the benefit of an online advertising campaign for your Albuquerque website, it is important to setup conversion tracking. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.

Image Compression (Optimization)

Are large images slowing down your Albuquerque website? That won't be a problem! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!

Integrate a Live Chat

Do you want to try live chat on your website? If you'd like us to recommend the best live chat system for your Albuquerque business, install the tracking code, and customize the design for your branding, we can do it!

Review Error Log Files

Are your error_log files big? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.

Reduce Spam with reCaptcha

To reduce unwanted submissions on your Albuquerque website, we can setup an invisible or checkbox reCaptcha.

Install a Caching Plugin

Are you interested in installing a caching plugin in your Albuquerque website, but not sure how to properly configure the settings for best website performance? We can help you figure out which caching plugins to install and configure on your website!

Send Website Emails Over SMTP

To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.

Restrict Malicious IP Addresses

Is your Albuquerque website being bombarded with fake orders, contact submissions or live chats from a specific network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.

Create Website Backups

Would you like a backup of your Albuquerque website? We can help you create one-time or scheduled backups that store locally or at an offsite location.

Create a Testing Website

It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. Whenever you need help with creating and managing your development site, just let us know!

Create A/B Testing Rules

Are you a fan of making Albuquerque web design changes based on statistical data? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.

Add 301 Redirects

Have you launched a new website or removed pages? You should create 301 redirects for your Albuquerque website. Having broken pages will cost your Albuquerque business a lot of organic traffic if they aren't fixed with 301 redirects. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.

Offer Website Training

Do you need help learning how to make changes to your Albuquerque website? We'll be happy to help if your Albuquerque site was built on a platform we work with, such as WordPress or Shopify.

The Platforms We Maintain for Albuquerque, NM Websites

With years of experience developing websites for Albuquerque businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. Because of that, we tend to service only these platforms for Albuquerque websites:

As a web maintenance agency, we used to maintain and support Joomla and Magento websites for Albuquerque-area businesses. However, we chose to move away from those platforms to allow our website maintenance experts to focus more heavily on training and support within the other systems.

Questions to Ask Albuquerque, NM Web Support Agencies

Ask the Albuquerque web maintenance company some questions about their services before you sign up for a package. This will help you get a better idea of the experience you will have with their premium New Mexico web support services before you submit payment and provide website access. You can ask these simple questions:

  • How do you handle website security? Do you run security scans of customer websites?
  • When can I expect an average Albuquerque website support request to be completed?
  • Do you outsource your Albuquerque web maintenance services?
  • How much might it cost to maintain an average Albuquerque website?
  • Do you have minimum deductions or minimum billable expenses for Albuquerque website updates?
  • At what times of the day are you working and able to take our maintenance requests?
  • Will you keep me informed about new updates within my platform?

If you ask these questions to a Albuquerque website services agency, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.

Albuquerque, NM Website Maintenance Plans and Tips

Companies in and around Albuquerque often ask us for a web support plan to establish routines and procedures. We are happy to help your Albuquerque business develop a website support plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.

Read through this list of annual Albuquerque web maintenance tasks to consider:

  • Ask your web hosting company if they have newer servers you can migrate to.
  • Check if your website platform is releasing a major upgrade in the near future which will require a major overhaul of your website.
  • Attempt to restore a website backup to ensure the data being stored is sufficient for full recovery. Also make sure you are storing backups in a remote location away from Albuquerque.
  • Take a look at the websites of your competitors (even those outside Albuquerque) to see if you're missing out on anything.
  • Perform a full security review of your website to ensure nothing has been compromised or left vulnerable.
  • Ensure that structured data, open graph, and social links are all working.
  • Verify the necessity of any 3rd party tracking, live chat, or heat map scripts that are installed.
  • Take down any unnecessary development or staging sites.

Read through this list of semi-annual Albuquerque website maintenance tasks to review:

  • Check that your domain name doesn't expire soon and that you have access to it. You'll appreciate this when it's time to renew your domain.
  • Ensure you have access to your hosting account and that it isn't expiring soon.
  • Make sure you have access to your DNS.
  • Find out if your SSL certificate will expire soon.
  • Verify your website backup schedule is working properly, and you have remote backups outside of Albuquerque.
  • If you have an automated image optimization service, verify it is working properly.
  • Check if the website is throwing any console errors.

Read through this list of monthly Albuquerque web support tasks to review:

  • Check for broken links on your website, which negatively impact user experience and SEO.
  • Make sure your website isn't having performance issues after recent updates.
  • Check Google Search Console for any coverage issues.
  • Update some of your service pages or blog articles to keep your website fresh.
  • Check if there are available platform or extension updates.

The Cost of Website Support Service in Albuquerque, NM

The starting price for our Albuquerque website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Albuquerque websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.

To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Albuquerque, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.

If you pre-purchase a block of time for your Albuquerque web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.

What is Considered Billable Time?

When talking with prospective Albuquerque website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Albuquerque to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Albuquerque who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Albuquerque website.

Here are examples of what is considered billable time:

  • Reading through lengthy emails to understand what is being requested.
  • Preparing responses to lengthy or complex email messages.
  • Helping you figure out your domain name or web hosting provider.
  • Scheduling your website maintenance to be completed by the best team member.
  • Talking with you on the phone about ideas or tasks you want to discuss.
  • Reviewing completed work for quality control purposes.
  • Providing you training on how to handle administrative tasks.
  • Researching unique solutions to difficult questions you present our team.
  • Providing more detailed time usage reports, beyond the automated monthly update email.
  • Helping you figure out email client issues within Microsoft Outlook, Apple Mail, etc.
  • Almost any other task not specifically mentioned in the list below.

Here are examples of what is not considered billable time:

  • Talking with you about personal matters, such as the weather, a recent vacation, or a sporting event.
  • Responding to simple email messages that don't require research or lengthy feedback.
  • Handling accounting-related tasks, such as invoice generation, payment confirmations, etc.

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Albuquerque Website Maintenance Pricing

WebCitz offers discounted Albuquerque website maintenance services for clients interested in retaining our services through a pre-purchased block of time.

Invoiced Monthly

$ 119.50/hr

  • Existing Clients Only
  • Any Time Spent Billed Monthly
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
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Pre-Purchased Block of Time

As Low As $99.95/hr

  • Dedicated Account Manager
  • No Contracts, Auto-Renewals, or Expirations
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays

Example #1: You are an existing client in Albuquerque with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.

Albuquerque Website Management Pricing

For Albuquerque site owners interested in proactive website and extension updates.

Quarterly

$ 150/qtr

  • Quarterly CMS Updates, Theme Updates, Extension Updates, and Functionality Testing

Monthly

$ 125/mo

  • Monthly CMS Updates, Theme Updates, Extension Updates, and Functionality Testing

Example #1: You are an existing Albuquerque client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.

Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.

Hear what our customers are saying

Wendy Bottesi

Wendy Bottesi

Corey is so incredibly helpful!!!! He took the time and effort to make sure I had the help I needed! Above and beyond friendly! Helpful hints to navigate my website!! I felt so at ease! This is the company I will be sticking with and telling everyone about!!! A million times over thank you Corey!
Rummeles Fine Jewelry

Rummeles Fine Jewelry

Great company to deal with! They have a great team of people and are always there to answer any questions we have!
Southwest Radio Church

Southwest Radio Church

What can I say about this company? These people that work there? Unbelievable!! It doesn't matter when or why you call, they will help you. The other part of that statement is: I never have to call them! They made a web site for us that works 24/7. But if I do call they actually take care of it right then. ... great bunch of guys...Southwest Radio Church really appreciates you!!
Tara Candland

Tara Candland

Incredibly responsive, fast, and professional. They quickly understood the issue we were having with our site, which was fairly complicated, and were able to resolve it. They kept us updated in lay terms along the way so that we could understand how the issue was progressing.
Cassie Richards

Cassie Richards

Working with WebCitz has been nothing but a great experience. David, Jake, Drew, and the rest of the team are easy to work with, accommodating, and very knowledgeable. WebCitz is a company that you can trust will be there when you need them most. If I’m having an issue or problem with a website, I can always count on a quick response and a timely solution.
Joe Simmons

Joe Simmons

David Wurst and WebCitz have been a great hosting company to work with for over 10 years. They provide exceptional service and knowledge with their customers and always get it done immediately. I will never work with any other company.
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