Carlsbad, NM Website Maintenance Services

Support for Carlsbad Websites

Our team doesn't just build Carlsbad websites; we also offer website maintenance and support services because we know questions and concerns come up!

500+ active clients
500+
Satisfied Digital Marketing Clients
18 years in business
2004
Founded 18+ Years Ago
20+ Onsite experts
14+
Onsite Experts (No Outsourcing)

Website Support Experts for Carlsbad, NM Businesses

Our web maintenance company works out of a single location and never outsources Carlsbad web support.

Because of this, our website support company is the best choice for all your Carlsbad website support needs, including website platform upgrades, site speed improvements, website security fixes, and website issue resolutions.

We're the perfect choice for all of your Carlsbad website maintenance needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.

You'll enjoy working with our team for your Carlsbad web support services because of the emphasis we put on availability and communication. If you need something simple done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!

Our Carlsbad, NM Website Maintenance Services

Web maintenance is a reactive support service that connects you with the right web developer to fix nearly any website issue. Here are a few examples of website problems that might need Carlsbad website support:

  • Upgrading your website platform to the latest version.
  • Installing app or plugin updates to improve security and functionality.
  • Adding new pages whenever you release something new.
  • Freshen up your blog with new content.
  • Rearranging your Carlsbad website's navigation menu.
  • Improve your page speed to pass Google Core Web Vitals.
  • Take backups of your website's files and databases.
  • Changing the look and feel of your website.
  • Fixing site audit issues or Google Search Console coverage problems.
  • Enhancing technical SEO with structured data, open graph tags, etc.
  • Providing a solution to any other website problem.

These are just a few of the Carlsbad web maintenance services we offer. In fact, Carlsbad web maintenance is really anything a web developer or digital marketer does to your website to change it in some manner.

In addition to supporting Carlsbad-area websites, our website maintenance firm also offers Albuquerque, Las Cruces, Roswell, and Santa Fe small businesses and large corporations help with their websites.

A Few of Our Web Maintenance & Support Specialists

Justin FDavid WDrew PJake FMicah SAshton H

Pricing for Carlsbad, NM Website Maintenance

The starting price for our website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour.

If you purchase a website maintenance retainer, there are no contracts, hidden fees, expirations, or minimum deductions.

Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, working on the request, providing feedback, and logging the task usually takes at least 10 minutes of time.

To keep you informed of the time usage on your pre-purchased web maintenance retainer, you'll receive a monthly update letting you know how much time remains on your account.

Invoiced Monthly

$ 119.50/hr

  • Existing Clients Only
  • Any Time Spent Billed Monthly
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
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Pre-Purchased Block of Time

As Low As $99.95/hr

  • Dedicated Account Manager
  • No Contracts, Auto-Renewals, or Expirations
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
Purchase Now!

Our Carlsbad, NM Website Management Services

Tired of being warned about available updates? Worried about website downtime? Let our web development team take care of both worries through proactive website management!

Here is a list of what is included in our website management plans:

1.) Proactive Website Updates

We have an in-house team of website experts ready to perform platform updates, theme updates, and plugin/extension updates on a quarterly or monthly schedule for WordPress or WooCommerce websites!

  1. Backup: We start by taking backups of your website files and database.
  2. Update: Next, we manually install any available updates on your website.
  3. Test: After the updates have been installed, we test your website for issues.
  4. Finalize: If the upgrades were successful, you'll be better protected against security threats and malware! If the updates aren't successful, we'll discuss next steps.

2.) Remote Website Backups

We store remote backups of your website and database to minimize the risk of data loss.

3.) Website Uptime Monitoring

We monitor your website for service outages within our uptime monitoring system.

If your website goes down, an alert will be sent to our web developers to allow us to investigate the issue.

Pricing for Carlsbad, NM Website Management

Our website management plans are offered in monthly and quarterly options. This allows you to choose how often our team processes remote backups and installs available website updates.

Quarterly Management

$ 150/qtr

  • Quarterly Updates to WordPress, Themes, and Plugins
  • Functionality Testing after Updates are Installed
  • Remote Storage of Backup Files
  • Uptime Monitoring with Alerts to our Web Developers

Monthly Management

$ 125/mo

  • Monthly Updates to WordPress, Themes, and Plugins
  • Functionality Testing after Updates are Installed
  • Remote Storage of Backup Files
  • Uptime Monitoring with Alerts to our Web Developers

The Platforms We Maintain for Carlsbad, NM Websites

For Carlsbad businesses, we have a team of web designers and web developers who have experience with multiple platforms. Having said that, it's better to master a few platforms than try to specialize in them all. For that reason, our website support company for Carlsbad websites tends to service only the following platforms:

As a web maintenance agency, we used to maintain and support Joomla and Magento websites for Carlsbad-area businesses. However, we chose not to use those platforms so our website maintenance experts could focus on training and support within the more popular platforms.

Example Web Support Service List for Carlsbad, NM Businesses

We're often asked for examples of Carlsbad website support requests after a website launches. The following are some examples of Carlsbad web maintenance services we've provided in the past.

Simple Carlsbad Website Changes

A simple change to your Carlsbad website might include updating a paragraph on a page, swapping out an image, or adding a new page. Keeping content fresh for search engines and visitors is just normal, routine website maintenance.

Carlsbad Website Speed Improvements

We can analyze your Carlsbad website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. It'll help improve page load times, which will make users and search engines happy.

Platform Upgrades / Security Updates

It's important to keep your Carlsbad website updated if it runs on a CMS like WordPress. This helps improve security and functionality - sometimes the updates are relatively quick to perform, which is a win-win!

Extension / Plugin Updates

It's important to update plugins and extensions on your Carlsbad website if they were developed and maintained by a third-party. It's similar to updating the CMS platform since it helps patch security and functionality issues.

Google Search Console Fixes

Did you get a report from Google Search Console telling you about a coverage issue? If so, we can fix the coverage issues, and let you know how it went. Make Google happy, and you'll rank higher throughout Carlsbad and beyond!

Add Structured Data

Do you ever see product prices or reviews in Google organic search results? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Carlsbad business, or an ecommerce product.

Add Open Graph to Your Website

Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Carlsbad business.

Add Google Tag Manager

Would you like to manage custom scripts more easily with Google Tag Manager? That won't be a problem! We can add Google Tag Manager to your Carlsbad website and even give you a crash course in using Google Tag Manager.

Implement Conversion Tracking

It's important to setup conversion tracking for your Carlsbad website if you want to understand the benefits of online advertising. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.

Image Optimization

Do you have a Carlsbad website that's slow because of large images? That won't be a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!

Setup Live Chat

Is your website ready for live chat? Our experts can help you pick the right live chat system, install the tracking code, and customize the design to match your Carlsbad business branding!

Resolve Errors in Log Files

Have you noticed large error_log files on your hosting account? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.

Setup reCaptcha on Forms

To reduce unwanted submissions on your Carlsbad website, we can setup an invisible or checkbox reCaptcha.

Implement a Caching Plugin

Interested in installing a caching plugin for your Carlsbad website, but don't know how to set it up? We can help you figure out which caching plugins to install and configure on your website!

Send Website Emails Over SMTP

To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.

Restrict Malicious IP Addresses

Is your Carlsbad website getting fake orders, contact submissions, or live chats? If you want to protect your website from malicious traffic, we can help by implementing IP restrictions.

Create Website Backups

Do you want to create a backup of your Carlsbad website? Backups can be performed one-time, or scheduled at specific intervals, and stored locally or offsite.

Create a Testing Website

Before you do a major update or extension installation, it's a good idea to setup a development or staging site. Just let us know if you need help creating and managing that development / staging site!

Create A/B Testing Rules

Are you a fan of making Carlsbad web design changes based on statistical data? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.

Add 301 Redirects

Are you launching a new website or removing pages from your website? You should create 301 redirects for your Carlsbad website. We've seen businesses in and around Carlsbad lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.

Provide Website Training

Do you need help learning how to make changes to your Carlsbad website? If your Carlsbad site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!

Questions to Ask Carlsbad, NM Web Support Companies

If you're thinking about signing up for any Carlsbad web maintenance package, make sure you ask the company how their services work. It'll give you a better idea of the experience you'll have with their expert New Mexico website maintenance services prior to making payment and providing website access. Let's go over some simple questions to ask:

  • How do you handle website security? Do you run security scans of customer websites?
  • What's the turnaround time for Carlsbad web support?
  • Are you outsourcing your Carlsbad website support services?
  • How much does Carlsbad web maintenance cost?
  • Are there minimum deductions or minimum billable expenses for Carlsbad website updates?
  • At what times of the day are you working and able to take our maintenance requests?
  • When there are new updates on my platform, will you let me know?

We find it beneficial to run these questions by any Carlsbad website services firm before subscribing to their web support packages, since it will provide much better understanding for you regarding the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.

Carlsbad, NM Website Support Plans and Tips

Larger companies in and around Carlsbad often ask us for a web maintenance plan. We can help your Carlsbad business set up a web maintenance plan so all aspects of your website, hosting, and domain name are monitored regularly.

Annual Carlsbad website maintenance tasks

  • Ask your web hosting company if they have newer servers you can migrate to.
  • Ask your web developer if your website has a major platform release coming up that will require a lot of work to install.
  • Restore a website backup to make sure the data is enough for full recovery. Also, make sure your backups are stored remotely.
  • Check out competitor sites (even those outside of Carlsbad) to see if you're missing out on any competitive advantages they have over you.
  • Take a look at your website's security to make sure nothing's been compromised.
  • Ensure that structured data, open graph, and social links are all working.
  • Remove any unnecessary 3rd party tracking, live chat, or heat map scripts that may have been installed in the past.
  • Remove any unnecessary development or staging websites.

Semi-annual Carlsbad web support tasks

  • Make sure you have access to your domain name and it's not about to expire. When you have to renew your domain name, this will come in handy.
  • Check that your hosting account isn't about to expire and you can access it.
  • Ensure you have access to your DNS in case you need to change anything.
  • Check if your SSL certificate will be expiring in the near future.
  • Make sure your website backup schedule is working and you have remote backups.
  • If you have an automated image optimization service, verify it is working properly.
  • See if there are any console errors on the website.

Monthly Carlsbad website support tasks

  • Look for broken links on your website, which hurts SEO and user experience.
  • Make sure your website isn't having performance issues after recent updates.
  • Check Google Search Console for any coverage issues.
  • Update some of your service pages or blog articles to keep your website fresh.
  • See if there are any updates for your website platform or extensions.

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Hear what our customers are saying

Jen Ollanketo

Jen Ollanketo

WebCitz helped the Oshkosh Area Humane Society with our new website and they were great to work with. Responsive, professional and affordable. I think the biggest perk for us was having someone local we could talk to for assistance instead of long wait times. Definitely would recommend to anyone looking to start up or revamp their website.
Wendy Bottesi

Wendy Bottesi

Corey is so incredibly helpful!!!! He took the time and effort to make sure I had the help I needed! Above and beyond friendly! Helpful hints to navigate my website!! I felt so at ease! This is the company I will be sticking with and telling everyone about!!! A million times over thank you Corey!
Cassie Richards

Cassie Richards

Working with WebCitz has been nothing but a great experience. David, Jake, Drew, and the rest of the team are easy to work with, accommodating, and very knowledgeable. WebCitz is a company that you can trust will be there when you need them most. If I’m having an issue or problem with a website, I can always count on a quick response and a timely solution.
Rummeles Fine Jewelry

Rummeles Fine Jewelry

Great company to deal with! They have a great team of people and are always there to answer any questions we have!
Kendrick Jacobs

Kendrick Jacobs

Corey G at WebCitz was so professional and patient while helping us solve our issues. We appreciate his help so much. This company definitely needs more people like him. Amazing customer service! Thank you Corey G! (:
Joe Simmons

Joe Simmons

David Wurst and WebCitz have been a great hosting company to work with for over 10 years. They provide exceptional service and knowledge with their customers and always get it done immediately. I will never work with any other company.
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Let's Talk About Carlsbad, NM Web Maintenance!