Our team doesn't just build Las Cruces websites; we also offer website maintenance and support services because we know questions and concerns come up!
Our web support agency works out of a single location and never outsources Las Cruces web maintenance.
Because of this, our website maintenance agency is the best choice for all your Las Cruces website support needs, including website platform upgrades, site speed improvements, website security fixes, and website issue resolutions.
We're the perfect choice for all of your Las Cruces website support needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
Our team puts a lot of emphasis on availability and communication for Las Cruces web maintenance clients. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
Web maintenance is a reactive support service that connects you with the right web developer to fix nearly any website issue. Here are a few examples of website problems that might need Las Cruces web maintenance:
Those services are just a taste of what Las Cruces website maintenance might look like. Basically, Las Cruces web support is anything a web developer or internet marketer does to change your website.
We consider website support a reactive service because most Las Cruces website owners don't want a developer messing with their website without their permission. You can count on our company to keep your Las Cruces website running smoothly. However, we can provide some proactive website maintenance services for your Las Cruces website.
For website owners in Las Cruces interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! There are several web support services, including platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring, that our website maintainers can handle in a proactive manner.
If you live in Las Cruces, you probably love the New Mexico State Aggies basketball team. Go New Mexico State Aggies! In addition to supporting Las Cruces-area websites, our website support firm also offers Albuquerque, Carlsbad, Roswell, and Santa Fe small businesses and large corporations help with their websites.
Every Las Cruces website will need some website maintenance at some point. It's because the internet is always changing. But don't worry, our Las Cruces web support costs aren't too high, so you can afford it! There are a few reasons why a website in Las Cruces might need maintenance:
There are many reasons why a website might need maintenance, other than just to update something. When planning budgets and schedules for web maintenance and support, consider your Las Cruces business's potential future needs.
Our professional web support team puts in a lot of effort to understand your needs, schedule your work on time, and follow up with your Las Cruces business after the work is done.
A Las Cruces website support service usually starts with an email from you. Your email gets routed into our ticket system and automatically assigned to your project manager. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
Phone or live chat requests follow a similar process to Las Cruces web maintenance. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.
We're often asked for examples of Las Cruces website maintenance requests after a website launches. The following are some examples of Las Cruces web support services we've provided in the past.
Changes to your Las Cruces website could be as simple as updating a paragraph, swapping images, or adding a new page. Keeping content fresh for search engines and visitors is just normal, routine website support.
If your Las Cruces website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. This will help improve page load times, which are beneficial to user experience and search engine optimization.
Keeping your Las Cruces website's content management system updated is important if it's running on WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
If your Las Cruces website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. The idea is similar to updating the CMS platform since it fixes security and functionality problems.
Has Google Search Console told you there's a coverage problem? If so, we can fix the coverage issues, and let you know how it went. Make Google happy, and you'll rank higher throughout Las Cruces and beyond!
Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Las Cruces, and ecommerce product or some other common data type.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Interested in using Google Tag Manager for managing custom scripts? No problem at all! We can add Google Tag Manager to your Las Cruces website and even give you a crash course in using Google Tag Manager.
It's important to setup conversion tracking for your Las Cruces website if you want to understand the benefits of online advertising. Then you'll know where your conversions come from, whether it be direct traffic, organic search, or paid ads.
Is your Las Cruces website slow because of large images? Not a problem! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!
Do you want to try live chat on your website? If you'd like us to recommend the best live chat system for your Las Cruces business, install the tracking code, and customize the design for your branding, we can do it!
Are your error_log files big? To stop recurring error messages, we can diagnose the problem and update programming code.
To reduce unwanted submissions on your Las Cruces website, we can setup an invisible or checkbox reCaptcha.
Interested in installing a caching plugin for your Las Cruces website, but don't know how to set it up? We can recommend caching plugins, or we can install and configure them for you!
We can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail to improve email deliverability.
Is your Las Cruces website being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Is it time to make a backup of your Las Cruces website? Let us help you create one-time or scheduled backups that you can store locally or offsite.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. Whenever you need help with creating and managing your development site, just let us know!
Would you like to make changes to your Las Cruces website based on statistical data? A/B testing can help you decide between two or more design layouts based on the data collected.
Do you have a new website or are you removing pages? You should create 301 redirects for your Las Cruces website. We've seen businesses in and around Las Cruces lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Need help learning how to make simple changes to your Las Cruces website? We'll be happy to help if your Las Cruces site was built on a platform we work with, such as WordPress or Shopify.
For Las Cruces businesses, we have a team of web designers and web developers who have experience with multiple platforms. Having said that, it's better to master a few platforms than try to specialize in them all. Therefore, we tend to only maintain Las Cruces websites on these platforms:
As a website support firm, we used to maintain and support Joomla and Magento websites for Las Cruces-area businesses. The reason we moved away from those platforms was to let our web maintenance experts focus more on training and support.
If you're thinking about signing up for any Las Cruces website support package, make sure you ask the company how their services work. It'll give you a better idea of the experience you'll have with their professional New Mexico website maintenance services prior to making payment and providing website access. Here are some simple questions to ask:
If you ask these questions to a Las Cruces website services agency, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
Larger companies in and around Las Cruces often ask us for a web support plan. We can help your Las Cruces business set up a website support plan so all aspects of your website, hosting, and domain name are monitored regularly.
Check out this list of annual Las Cruces web maintenance tasks to review:
Read through this list of semi-annual Las Cruces website maintenance tasks to review:
Here are a list of monthly Las Cruces web support tasks to review:
The starting price for our Las Cruces website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Las Cruces websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Las Cruces, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Las Cruces web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Las Cruces website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Las Cruces to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Las Cruces who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Las Cruces website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Las Cruces website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Las Cruces with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Las Cruces site owners interested in proactive website and extension updates.
Example #1: You are an existing Las Cruces client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.