Our team doesn't just build Santa Fe websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a web maintenance company with a team of website experts that never outsources Santa Fe web support to anyone.
Because of this, our website support company is the best choice for all your Santa Fe website support needs, including website platform upgrades, site speed improvements, website security fixes, and website issue resolutions.
We're the perfect choice for all of your Santa Fe website maintenance needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
We emphasize availability and communication for our Santa Fe web support services. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
We see website maintenance as a reactive support service where we provide your Santa Fe business with the right web developer resources to fix just about any problem. Here are a few examples of website problems that might need Santa Fe web maintenance:
These are just a few of the Santa Fe web maintenance services we offer. In fact, Santa Fe website maintenance is basically anything a web developer or digital marketer does to your website.
We consider web support a reactive service because most Santa Fe website owners don't want a developer messing with their website without their permission. You can count on our agency to keep your Santa Fe website running smoothly. However, we can provide some proactive web maintenance services for your Santa Fe website.
We're happy to help website owners in Santa Fe who need proactive website upkeep! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
In addition to supporting Santa Fe-area websites, our website maintenance agency also offers Albuquerque, Carlsbad, Las Cruces, Roswell, small businesses and large corporations help with their websites.
There will come a time when every Santa Fe website needs some sort of maintenance. It's because the internet is always changing. However, we don't charge a lot for Santa Fe web maintenance, so you'll be able to afford it! There are a few reasons why a website in Santa Fe might need maintenance:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. Plan your budget and schedules for website support and maintenance based on your Santa Fe business's potential future needs.
It's our job to understand your web support needs, schedule your work in a timely fashion, and follow up with your Santa Fe business after the work is done.
A Santa Fe website support service usually starts with an email from you. Your email gets routed to our ticket system and automatically gets assigned to your project manager. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
Phone or live chat requests follow a similar process to Santa Fe web maintenance. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.
After the launch of a website, we're often asked for detailed examples of Santa Fe web support requests. The following are some examples of Santa Fe website support services we've provided in the past.
Changes to your Santa Fe website could be as simple as updating a paragraph, swapping images, or adding a new page. Keeping content fresh for search engines and visitors is just normal, routine web maintenance.
We can analyze your Santa Fe website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. User experience and SEO will both benefit from better page load times.
It's important to keep your Santa Fe website updated if it runs on a CMS like WordPress. This helps improve security and functionality - sometimes the updates are relatively quick to perform, which is a win-win!
It's important to update your Santa Fe website's plugins and extensions to reflect the latest changes by the developers. It's similar to updating the CMS platform since it helps patch security and functionality issues.
Did Google Search Console tell you about a coverage problem? If so, we can fix the coverage issues, and let you know how it went. Make Google happy, and you'll rank higher throughout Santa Fe and beyond!
When you search Google organically, have you noticed reviews or prices in the search results? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Santa Fe business, or an ecommerce product.
Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Santa Fe business.
Interested in using Google Tag Manager for managing custom scripts? That won't be a problem! We'll happily install Google Tag Manager on your Santa Fe website and teach you how to use it.
It's important to setup conversion tracking for your Santa Fe website if you want to understand the benefits of online advertising. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.
Is your Santa Fe website slow because of large images? That won't be a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Is your website ready for live chat? If you'd like us to recommend the best live chat system for your Santa Fe business, install the tracking code, and customize the design for your branding, we can do it!
Are your error_log files big? To stop recurring error messages, we can diagnose the problem and update programming code.
To reduce unwanted submissions on your Santa Fe website, we can setup an invisible or checkbox reCaptcha.
Looking to install a caching plugin on your Santa Fe website, but not sure how to configure it? We can help you figure out which caching plugins to install and configure on your website!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Have you been getting fake orders, contact submissions, or live chats from a particular network? If you want to protect your website from malicious traffic, we can help by implementing IP restrictions.
Would you like a backup of your Santa Fe website? Backups can be performed one-time, or scheduled at specific intervals, and stored locally or offsite.
Before you do a major update or extension installation, it's a good idea to setup a development or staging site. Whenever you need help with creating and managing your development site, just let us know!
Are you a fan of making Santa Fe web design changes based on statistical data? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Santa Fe website. We've seen businesses in and around Santa Fe lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Santa Fe website? If your Santa Fe site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
With years of experience developing websites for Santa Fe businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. Having said that, it's better to master a few platforms than try to specialize in them all. Because of that, we tend to service only these platforms for Santa Fe websites:
As a website support company, we used to maintain and support Joomla and Magento websites for Santa Fe-area businesses. However, we chose not to use those platforms so our website maintenance experts could focus on training and support within the more popular platforms.
Ask the Santa Fe web maintenance company some questions about their services before you sign up for a package. It'll give you a better idea of the experience you'll have with their expert New Mexico website maintenance services prior to making payment and providing website access. You can ask these simple questions:
We find it beneficial to run these questions by any Santa Fe website services firm before subscribing to their web support packages, since it will provide much better understanding for you regarding the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.
Companies in and around Santa Fe often ask us for a web maintenance plan to establish routines and procedures. We can help your Santa Fe business set up a web maintenance plan so all aspects of your website, hosting, and domain name are monitored regularly.
Read through this list of annual Santa Fe website maintenance tasks to consider:
Read through this list of semi-annual Santa Fe web support tasks to review:
Read through this list of monthly Santa Fe website support tasks to review:
The starting price for our Santa Fe website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Santa Fe websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Santa Fe, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Santa Fe web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Santa Fe website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Santa Fe to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Santa Fe who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Santa Fe website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Santa Fe website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Santa Fe with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Santa Fe site owners interested in proactive website and extension updates.
Example #1: You are an existing Santa Fe client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.