Our team doesn't just build New York websites; we also offer website maintenance and support services because we know questions and concerns come up!
We are a web maintenance company with a team of website experts that works from a single location and never outsources New York web support services.
We're the perfect choice for all of your New York website support needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
We emphasize availability and communication for our New York web maintenance services. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
We view website maintenance to be a reactive support service that provides your New York business with the appropriate web developer resources to solve nearly any website problem. These are some examples of website issues that New York web support companies might fix:
The previously mentioned services are just a glimpse of what we view as possible New York web maintenance services. In fact, New York web maintenance is really anything a web developer or digital marketer does to your website to change it in some manner.
The reason we consider website maintenance to be a reactive service is that most New York website owners wouldn't want a web developer going into their website and changing things around without their knowledge. You can count on our firm to keep your New York website running smoothly. However, we can offer some proactive New York website support services.
We're happy to help website owners in New York who need proactive website upkeep! There are several web maintenance services, including platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring, that our website maintainers can handle in a proactive manner.
You might want to check our New York web support service level agreements if you need off-hours support, including holidays and weekends. Please understand this service must be in place prior to having a website emergency that requires New York website maintenance services and support at night, on a weekend, or during a holiday break.
Our website maintenance and support company is happy to provide Albany, Brentwood, Bronx, Brookhaven, Brooklyn, Buffalo, Greece, Manhattan, New York City, Niagara Falls, Queens, Schenectady, Staten Island, Syracuse, White Plains, and Yonkers with fast website support services.
At some point in time, every New York website will require some form of website support. It's just that the internet changes all the time. However, we don't charge a lot for New York web maintenance, so you'll be able to afford it! There are a few reasons why a website in New York might need maintenance:
As you can see, there are many reasons a website may require maintenance above and beyond the obvious reasons of just wanting to update something on the website. Plan your budget and schedules for website support and maintenance based on your New York business's potential future needs.
We have an experienced website support team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with your New York business after the tasks have been completed.
Most New York web maintenance services start with an email from the website owner. Your email gets routed to our ticket system and automatically gets assigned to your project manager. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
The process for New York website maintenance services that come from phone or chat is similar. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.
We are often asked for detailed examples of New York website support requests that might come up after the launch of a website. We've performed these New York web maintenance services in the past, and would be happy to do it for you too!
Changes to your New York website could be as simple as updating a paragraph, swapping images, or adding a new page. This is just normal, routine web maintenance to keep content fresh for both search engines and visitors.
If your New York website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. User experience and SEO will both benefit from better page load times.
It's important to keep your New York website updated if it runs on a CMS like WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
It's important to update your New York website's plugins and extensions to reflect the latest changes by the developers. This is similar to the idea of updating the CMS platform since it helps patch security and functionality issues.
Did Google Search Console tell you about a coverage problem? If so, we can review the coverage issues, fix the problems, and update you on the results. Make Google happy, and you'll rank higher throughout New York and beyond!
When you search Google organically, have you noticed reviews or prices in the search results? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local New York business, or an ecommerce product.
Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your New York business.
Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? No problem at all! We'll happily install Google Tag Manager on your New York website and teach you how to use it.
Tracking conversions is important if you want to understand the benefits of online advertising for your New York website. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.
Is your New York website slow because of large images? No problem at all! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Is your website ready for live chat? If you'd like us to recommend the best live chat system for your New York business, install the tracking code, and customize the design for your branding, we can do it!
Have you noticed large error_log files on your hosting account? To stop recurring error messages, we can diagnose the problem and update programming code.
If spambots are attacking your New York website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.
Are you interested in installing a caching plugin in your New York website, but not sure how to properly configure the settings for best website performance? We can help recommend caching plugins, or just install and configure them for you!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Is your New York website being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Do you want to create a backup of your New York website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your New York web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your New York website. We've seen businesses in and around New York lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your New York website? If your New York site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
We have a diverse team of web designers and web developers, for New York businesses, who have been immersed in multiple website platforms over the years. Nevertheless, mastering a handful of platforms is better than trying to be an expert on everything. Because of that, we tend to service only these platforms for New York websites:
In the past, we provided website maintenance and support for Joomla and Magento platforms of New York businesses. However, we chose not to use those platforms so our web maintenance experts could focus on training and support within the more popular platforms.
Before signing up for any New York website support package, it is important to ask the New York web maintenance company some questions about how their services work. By doing this, you'll be able to better understand your relationship with the New York web maintenance team before you give them money or give them access to your website. You can ask these simple questions:
If you ask these questions to a New York website services company, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
We are often asked for a web support plan by larger companies in and around New York looking to establish routines and procedures within their IT department. Whether it's your website, hosting, or domain name, we'll make sure your New York business has a website support plan to ensure optimum performance.
Read through this list of annual New York web maintenance tasks to consider:
Read through this list of semi-annual New York web maintenance tasks to review:
Read through this list of monthly New York website maintenance tasks to review:
The starting price for our New York website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for New York websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For New York businesses with mission-critical applications, we offer emergency New York website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in New York, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your New York web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective New York website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in New York to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in New York who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your New York website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
If you've been searching for experienced website maintenance and support companies serving major cities throughout New York, we'll be the website maintenance team you want to contact. Our web support experts frequently offer website support and help in Albany, Brentwood, Bronx, Brookhaven, Brooklyn, Buffalo, Greece, Manhattan, New York City, Niagara Falls, Queens, Schenectady, Staten Island, Syracuse, White Plains, or Yonkers throughout New York. From simple website updates and platform upgrades, to website training and emergency support, our web maintenance agency will have you covered!
When looking for website experts to handle website maintenance and support in smaller cities throughout New York, we still hope you'll consider our website maintenance services. We have a full staff of dedicated website experts ready to help New York-area businesses. Whether your business is located in Auburn, Baldwin, Bay Shore, Binghamton, Brighton, Carmel, Central Islip, Chili, Cicero, Clifton Park, Colonie, Commack, Coram, Cortlandt, De Witt, Deer Park, Dix Hills, East Fishkill, East Meadow, Elmont, Franklin Square, Freeport, Garden City, Gates, Glenville, Guilderland, Hacksville, Hamburg, Henrietta, Lindenhurst, Long Beach, Manlius, Middletown, Mount Pleasant, Newburgh, North Tonawanda, Oceanside, Orangetown, Penfield, Perinton, Poughkeepsie, Rome, Rotterdam, Salina, Southampton, Tonawanda, Troy, Warwick, West Babylon, West Seneca, Yorktown, or a different city, our web support agency will be ready to help with all your New York web maintenance services!
WebCitz offers discounted New York website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in New York with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
Example #2: You are an existing client in New York with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.
For New York site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.
* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.
Example #1: You are an existing New York client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.
For existing New York website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.
Example #1: You are an existing New York client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.
Example #2: You are an existing New York client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.