New York City Website Maintenance Services

Support for New York City Websites

Our team doesn't just build New York City websites; we also offer website maintenance and support services because we know questions and concerns come up!

500+ active clients
500+
Satisfied Digital Marketing Clients
18 years in business
2004
Founded 18+ Years Ago
20+ Onsite experts
14+
Onsite Experts (No Outsourcing)

Website Support Experts for New York City, NY Businesses

We are a web maintenance company with a team of website experts that works from a single location and never outsources New York City web support services.

We're the perfect choice for all of your New York City website support needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.

We emphasize availability and communication for our New York City web maintenance services. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.

Our New York City, NY Website Maintenance Services

We view website maintenance to be a reactive support service that provides your New York City business with the appropriate web developer resources to solve nearly any website problem. These are some examples of website issues that New York City web support companies might fix:

  • Updating your website platform.
  • Keeping apps and plugins updated for better security and functionality.
  • Adding new web pages as you release new information.
  • Writing new blog content to help you stay fresh.
  • Rearranging the navigation menu of your New York City website.
  • Making your page faster to pass Google Core Web Vitals.
  • Take backups of your website's files and databases.
  • Making your website look and feel better.
  • Fixing site audit issues or Google Search Console coverage problems.
  • Enhancing technical SEO with structured data, open graph tags, etc.
  • Providing a solution to any other website problem.

Those services are just a taste of what New York City web maintenance might look like. In fact, New York City web maintenance is basically anything a web developer or digital marketer does to your website.

If you live in New York City, you probably love the New York Yankees baseball team. Go New York Yankees! In addition to supporting New York City-area websites, our website maintenance firm also offers Albany, Brentwood, Bronx, Brookhaven, Brooklyn, Buffalo, Greece, Manhattan, Niagara Falls, Queens, Schenectady, Staten Island, Syracuse, White Plains, and Yonkers small businesses and large corporations help with their websites.

A Few of Our Web Maintenance & Support Specialists

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Pricing for New York City, NY Website Maintenance

The starting price for our website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour.

If you purchase a website maintenance retainer, there are no contracts, hidden fees, expirations, or minimum deductions.

Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, working on the request, providing feedback, and logging the task usually takes at least 10 minutes of time.

To keep you informed of the time usage on your pre-purchased web maintenance retainer, you'll receive a monthly update letting you know how much time remains on your account.

Invoiced Monthly

$ 119.50/hr

  • Existing Clients Only
  • Any Time Spent Billed Monthly
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
Contact Us

Pre-Purchased Block of Time

As Low As $99.95/hr

  • Dedicated Account Manager
  • No Contracts, Auto-Renewals, or Expirations
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
Purchase Now!

Our New York City, NY Website Management Services

Tired of being warned about available updates? Worried about website downtime? Let our web development team take care of both worries through proactive website management!

Here is a list of what is included in our website management plans:

1.) Proactive Website Updates

We have an in-house team of website experts ready to perform platform updates, theme updates, and plugin/extension updates on a quarterly or monthly schedule for WordPress or WooCommerce websites!

  1. Backup: We start by taking backups of your website files and database.
  2. Update: Next, we manually install any available updates on your website.
  3. Test: After the updates have been installed, we test your website for issues.
  4. Finalize: If the upgrades were successful, you'll be better protected against security threats and malware! If the updates aren't successful, we'll discuss next steps.

2.) Remote Website Backups

We store remote backups of your website and database to minimize the risk of data loss.

3.) Website Uptime Monitoring

We monitor your website for service outages within our uptime monitoring system.

If your website goes down, an alert will be sent to our web developers to allow us to investigate the issue.

Pricing for New York City, NY Website Management

Our website management plans are offered in monthly and quarterly options. This allows you to choose how often our team processes remote backups and installs available website updates.

Quarterly Management

$ 150/qtr

  • Quarterly Updates to WordPress, Themes, and Plugins
  • Functionality Testing after Updates are Installed
  • Remote Storage of Backup Files
  • Uptime Monitoring with Alerts to our Web Developers

Monthly Management

$ 125/mo

  • Monthly Updates to WordPress, Themes, and Plugins
  • Functionality Testing after Updates are Installed
  • Remote Storage of Backup Files
  • Uptime Monitoring with Alerts to our Web Developers

The Platforms We Maintain for New York City, NY Websites

We have a diverse team of web designers and web developers, for New York City businesses, who have been immersed in multiple website platforms over the years. Nevertheless, mastering a handful of platforms is better than trying to be an expert on everything. Because of that, we tend to service only these platforms for New York City websites:

As a web support company, we used to maintain and support Joomla and Magento websites for New York City-area businesses. The reason we moved away from those platforms was to let our web maintenance experts focus more on training and support.

Example Web Maintenance Service List for New York City, NY Businesses

We are often asked for detailed examples of New York City website maintenance requests that might come up after the launch of a website. We've performed these New York City web support services in the past, and would be happy to do it for you too!

Simple New York City Website Updates

Changes to your New York City website could be as simple as updating a paragraph, swapping images, or adding a new page. This is just normal, routine website support to keep content fresh for both search engines and visitors.

New York City Page Speed Improvements

If your New York City website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. User experience and SEO will both benefit from better page load times.

Platform Upgrades / Security Updates

Keeping your New York City website's content management system updated is important if it's running on WordPress. This helps improve security and functionality - sometimes the updates are relatively quick to perform, which is a win-win!

Extension / Plugin Updates

It's important to update plugins and extensions on your New York City website if they were developed and maintained by a third-party. The idea is similar to updating the CMS platform since it fixes security and functionality problems.

Fixing Search Console Issues

Did you get a report from Google Search Console telling you about a coverage issue? If so, we'll look at the coverage issues, fix them, and update you on the status. This will help your search engine rankings, throughout New York City and beyond, by making Google happy!

Implement Structured Data

When you search Google organically, have you noticed reviews or prices in the search results? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local New York City business, or an ecommerce product.

Add Open Graph to Your Website

Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your New York City business.

Setup Google Tag Manager

Interested in using Google Tag Manager for managing custom scripts? No problem at all! We can add Google Tag Manager to your New York City website and even teach you how to use it.

Implement Conversion Tracking

Tracking conversions is important if you want to understand the benefits of online advertising for your New York City website. Then you'll know where your conversions come from, whether it be direct traffic, organic search, or paid ads.

Image Compression (Optimization)

Is your New York City website slow because of large images? No problem at all! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!

Setup Live Chat

Is your website ready for live chat? If you'd like us to recommend the best live chat system for your New York City business, install the tracking code, and customize the design for your branding, we can do it!

Review Error Logs for Issues

Are your error_log files big? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.

Integrate reCaptcha on Contact Forms

To reduce unwanted submissions on your New York City website, we can setup an invisible or checkbox reCaptcha.

Install a Caching Plugin

Interested in installing a caching plugin for your New York City website, but don't know how to set it up? We can help recommend caching plugins, or just install and configure them for you!

Send Website Emails Over SMTP

We can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail to improve email deliverability.

Restrict Malicious IP Addresses

Have you been getting fake orders, contact submissions, or live chats from a particular network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.

Run Website & Database Backups

Do you want to create a backup of your New York City website? Let us help you create one-time or scheduled backups that you can store locally or offsite.

Create a Testing Website

When you're doing a major upgrade or extension installation, you should set up a development or staging site first. Whenever you need help with creating and managing your development site, just let us know!

Implement A/B Testing

Do you prefer to make design changes based on statistical data regarding how users interact with your New York City web page? We can help you run A/B testing to help you decide which design or content layouts are best.

Add 301 Redirects

Do you have a new website or are you removing pages? You should create 301 redirects for your New York City website. Having broken pages will cost your New York City business a lot of organic traffic if they aren't fixed with 301 redirects. We can help you set up 301 redirects in .htaccess files, nginx templates, and CMS platforms.

Offer Website Training

Want to learn how to make simple edits to your New York City website? If your New York City site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!

Questions to Ask New York City, NY Web Maintenance Firms

Before signing up for any New York City web support package, it is important to ask the New York City website support company some questions about how their services work. By doing this, you'll be able to better understand your future experience with their premium New York web maintenance services before you submit payment or provide website access. You can ask these simple questions:

  • Can you tell me how you handle website security? Do you run website security scans for clients?
  • When can I expect an average New York City website maintenance request to be completed?
  • Do you outsource your New York City web support services?
  • What are your New York City website support costs?
  • Are there any minimum deductions or minimum billable expenses for New York City website updates?
  • At what times of the day are you working and able to take our maintenance requests?
  • How will I know about new updates to my platform?

We find it beneficial to run these questions by any New York City website services company before subscribing to their website maintenance packages, since it will provide much better understanding for you regarding the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.

New York City, NY Web Support Plans and Tips

We are often asked for a website support plan by larger companies in and around New York City looking to establish routines and procedures within their IT department. Whether it's your website, hosting, or domain name, we'll make sure your New York City business has a web maintenance plan to ensure optimum performance.

Annual New York City web maintenance tasks

  • Message your web hosting firm to see if they have upgraded servers you can switch your website to for faster page speeds.
  • Check if your website platform is releasing a major upgrade in the near future which will require a major overhaul of your website.
  • Attempt to restore a website backup to ensure the data being stored is sufficient for full recovery. Also make sure you are storing backups in a remote location away from New York City.
  • Look at competitor websites (even those outside of New York City) to see if you are missing out on new functionality for your own customers.
  • Ensure your website is secure by performing a full security review.
  • Ensure that structured data, open graph, and social links are all working.
  • Check if any 3rd party tracking, live chat, or heat map scripts are installed but no longer necessary.
  • Remove any unnecessary development or staging websites.

Semi-annual New York City website maintenance tasks

  • Make sure you have access to your domain name and it's not about to expire. When you have to renew your domain name, this will come in handy.
  • Check your hosting account credentials and make sure it's not about to expire.
  • Make sure you have access to your DNS.
  • Check if your SSL certificate will be expiring in the near future.
  • Make sure you have remote backups outside New York City and that your website backup schedule is working.
  • Check if you have an automated image optimization service running.
  • Make sure the website doesn't throw any console errors.

Monthly New York City web support tasks

  • Look for broken links on your website, which hurts SEO and user experience.
  • Make sure your website isn't having performance issues after recent updates.
  • Check Google Search Console for any coverage issues.
  • Provide some kind of update to your content to keep your website fresh.
  • Take a look at your website platform and extensions for any available updates.

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Hear what our customers are saying

Alo Health

Alo Health

WebCitz designed our Alo Health website and did such a great job of walking us step-by-step through the process, knowing the tech world was not a strength of ours. We love that we are able to change content whenever we want, but if we run into problems, they are a quick email away. They have been responsive, reliable and efficient. Thanks, WebCitz!
Joe Simmons

Joe Simmons

David Wurst and WebCitz have been a great hosting company to work with for over 10 years. They provide exceptional service and knowledge with their customers and always get it done immediately. I will never work with any other company.
Sarah Grantham

Sarah Grantham

Corey was absolutely amazing in helping me with my issue. He was encouraging as we worked through things that to me were huge, but he made them seem small. Will definitely use WebCitz again!!!
Rummeles Fine Jewelry

Rummeles Fine Jewelry

Great company to deal with! They have a great team of people and are always there to answer any questions we have!
Wendy Bottesi

Wendy Bottesi

Corey is so incredibly helpful!!!! He took the time and effort to make sure I had the help I needed! Above and beyond friendly! Helpful hints to navigate my website!! I felt so at ease! This is the company I will be sticking with and telling everyone about!!! A million times over thank you Corey!
Jeff Ring

Jeff Ring

This company is just a thrill to work with. Everyone is so friendly and eager to help even with the smallest items. They are always very accommodating when you stop by to look at the magnificent fish tank and will greet you with with a warm cappuccino.
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Let's Talk About New York City, NY Web Maintenance!