Our team doesn't just build Niagara Falls websites; we also offer website maintenance and support services because we know questions and concerns come up!
We are a website maintenance agency with a team of website experts that works from a single location and never outsources Niagara Falls website support services.
This makes our web maintenance agency the perfect choice to provide all your Niagara Falls website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
Our team puts a lot of emphasis on availability and communication for Niagara Falls website maintenance clients. You'll have no problem getting in touch with a member of our website support team if you need something simple done today or if you have a complicated question that's best explained over the phone!
We view web maintenance to be a reactive support service that provides your Niagara Falls business with the appropriate web developer resources to solve nearly any website problem. There are many examples of website issues that might require service from Niagara Falls website support companies, including:
Those services are just a taste of what Niagara Falls website maintenance might look like. In fact, Niagara Falls web support is basically anything a web developer or digital marketer does to your website.
Most Niagara Falls website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider website support a reactive service. When you choose to have our firm maintain your Niagara Falls website, we'll be your web support team on standby for any request. There are some web maintenance services we can provide your Niagara Falls website in a proactive manner though.
Interested in a proactive website management service for some of your website upkeep? We're happy to help! As part of our proactive website management service, our team can take care of platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring.
In addition to supporting Niagara Falls-area websites, our website maintenance firm also offers Albany, Brentwood, Bronx, Brookhaven, Brooklyn, Buffalo, Greece, Manhattan, New York City, Queens, Schenectady, Staten Island, Syracuse, White Plains, and Yonkers small businesses and large corporations help with their websites.
At some point in time, every Niagara Falls website will require some form of web maintenance. The reason is simply that the internet is always changing. But don't worry, our Niagara Falls website maintenance costs aren't too high, so you can afford it! Website maintenance in Niagara Falls might be needed for these reasons:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. It is important to understand the future needs of your Niagara Falls business when planning budgets and schedules for website maintenance and support.
We have an experienced web maintenance team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with your Niagara Falls business after the tasks have been completed.
Most web maintenance services start with an email from you, the owner of the Niagara Falls website. Your email gets routed into our ticket system and automatically assigned to your project manager. Anyone on our team can work on the ticket without delay, resulting in faster turnaround time.
Phone or live chat requests follow a similar process to Niagara Falls website maintenance. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.
We are often asked for detailed examples of Niagara Falls website support requests that might come up after the launch of a website. Here are several examples of Niagara Falls web maintenance services we've been asked to perform in the past and would be more than happy to provide to you!
Your Niagara Falls website might need a paragraph updated, an image changed, or a new page added. Keeping content fresh for search engines and visitors is just normal, routine website maintenance.
We can analyze your Niagara Falls website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. User experience and SEO will both benefit from better page load times.
Keeping your Niagara Falls website's content management system updated is important if it's running on WordPress. This helps improve security and functionality - sometimes the updates are relatively quick to perform, which is a win-win!
It's important to update plugins and extensions on your Niagara Falls website if they were developed and maintained by a third-party. The idea is similar to updating the CMS platform since it fixes security and functionality problems.
Did you get a report from Google Search Console telling you about a coverage issue? If so, we'll look at the coverage issues, fix them, and update you on the status. This will help your search engine rankings, throughout Niagara Falls and beyond, by making Google happy!
Do you ever see product prices or reviews in Google organic search results? This is structured data, which is a standardized way of describing content on the web, whether it's a local business in Niagara Falls or an ecommerce product.
Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Niagara Falls business.
Interested in using Google Tag Manager for managing custom scripts? That won't be a problem! We can add Google Tag Manager to your Niagara Falls website and even teach you how to use it.
If you are interested in understanding the benefit of an online advertising campaign for your Niagara Falls website, it is important to setup conversion tracking. Then you'll know where your conversions come from, whether it be direct traffic, organic search, or paid ads.
Is your Niagara Falls website slow because of large images? No problem at all! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Do you want to try live chat on your website? Our experts can help you pick the right live chat system, install the tracking code, and customize the design to match your Niagara Falls business branding!
Do you have a lot of error_log files on your hosting account? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.
To reduce unwanted submissions on your Niagara Falls website, we can setup an invisible or checkbox reCaptcha.
Interested in installing a caching plugin for your Niagara Falls website, but don't know how to set it up? We can help recommend caching plugins, or just install and configure them for you!
We can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail to improve email deliverability.
Have you been getting fake orders, contact submissions, or live chats from a particular network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Do you want to create a backup of your Niagara Falls website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
Before you do a major update or extension installation, it's a good idea to setup a development or staging site. Just let us know if you need help creating and managing that development / staging site!
Would you like to make changes to your Niagara Falls website based on statistical data? We can help you run A/B testing to help you decide which design or content layouts are best.
Do you have a new website or are you removing pages? You should create 301 redirects for your Niagara Falls website. We've seen businesses in and around Niagara Falls lose huge amounts of organic traffic due to widespread broken pages. We can help you set up 301 redirects in .htaccess files, nginx templates, and CMS platforms.
Want to learn how to make simple edits to your Niagara Falls website? If your Niagara Falls site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
We have a diverse team of web designers and web developers, for Niagara Falls businesses, who have been immersed in multiple website platforms over the years. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. Therefore, we tend to only maintain Niagara Falls websites on these platforms:
We've managed Joomla and Magento platforms for Niagara Falls businesses in the past. The reason we moved away from those platforms was to let our web maintenance experts focus more on training and support.
Before signing up for any Niagara Falls website support package, it is important to ask the Niagara Falls web maintenance company some questions about how their services work. This will help you get a better idea of the experience you will have with their premium New York web support services before you submit payment and provide website access. Here are some simple questions to ask:
We find it beneficial to run these questions by any Niagara Falls website services company before subscribing to their web support packages, since it will provide much better understanding for you regarding the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.
We are often asked for a web maintenance plan by larger companies in and around Niagara Falls looking to establish routines and procedures within their IT department. We are happy to help your Niagara Falls business develop a website maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Check out this list of annual Niagara Falls web support tasks to review:
Here is a list of semi-annual Niagara Falls website support tasks to consider:
Check out this list of monthly Niagara Falls web maintenance tasks to consider:
The starting price for our Niagara Falls website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Niagara Falls websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Niagara Falls, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Niagara Falls web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Niagara Falls website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Niagara Falls to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Niagara Falls who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Niagara Falls website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Niagara Falls website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Niagara Falls with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Niagara Falls site owners interested in proactive website and extension updates.
Example #1: You are an existing Niagara Falls client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.