Queens Website Maintenance Services

Support for Queens Websites

Our team doesn't just build Queens websites; we also offer website maintenance and support services because we know questions and concerns come up!

500+ active clients
500+
Satisfied Digital Marketing Clients
18 years in business
2004
Founded 18+ Years Ago
20+ Onsite experts
14+
Onsite Experts (No Outsourcing)

Website Maintenance Consultants for Queens, NY Businesses

We are a website support firm with a team of website experts that works from a single location and never outsources Queens web maintenance services.

This makes our website maintenance firm the perfect choice to provide all your Queens website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.

We emphasize availability and communication for our Queens website support services. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.

What is Involved in Maintaining Queens, NY Websites

We view web maintenance to be a reactive support service that provides your Queens business with the appropriate web developer resources to solve nearly any website problem. There are many examples of website issues that might require service from Queens website maintenance agencies, including:

  • Updating your website platform.
  • Keeping apps and plugins updated for better security and functionality.
  • Adding new web pages as you release new information.
  • Staying fresh with new blog content.
  • Rearranging your Queens site's navigation menu.
  • Making your page faster to pass Google Core Web Vitals.
  • Taking backups of your website's files and databases.
  • Changing the look and feel of your website.
  • Fixing site audit issues or Google Search Console coverage problems.
  • Improving technical SEO by adding structured data, open graph tags, etc.
  • Providing solutions to other website problems.

Those services are just a taste of what Queens website support might look like. In fact, Queens web maintenance is basically anything a web developer or digital marketer does to your website.

Reactive Queens Website Support

Most Queens website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider web maintenance a reactive service. You can count on our company to keep your Queens website running smoothly. There are some web support services we can provide your Queens website in a proactive manner though.

View Queens Website Maintenance Pricing

Proactive Queens Website Support

For website owners in Queens interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! There are several website support services, including platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring, that our website maintainers can handle in a proactive manner.

View Queens Website Management Pricing

If you live in Queens, you probably love the New York Mets baseball team. Go New York Mets! In addition to supporting Queens-area websites, our web maintenance firm also offers Albany, Brentwood, Bronx, Brookhaven, Brooklyn, Buffalo, Greece, Manhattan, New York City, Niagara Falls, Schenectady, Staten Island, Syracuse, White Plains, and Yonkers small businesses and large corporations help with their websites.

A Few of Our Web Maintenance & Support Specialists

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Who Needs Web Support in Queens, NY

At some point in time, every Queens website will require some form of website support. The reason is simply that the internet is always changing. However, we don't charge a lot for Queens web maintenance, so you'll be able to afford it! There are a few reasons why a website in Queens might need maintenance:

  • When a hosting provider upgrades their servers, they may remove older versions of PHP that your Queens website was originally developed to support. This means you have to refactor your app or upgrade to a newer framework that supports the new PHP version. There's no way you can expect custom web functionality to work forever.
  • Content management systems or ecommerce platforms eventually deprecate old versions so their teams can focus on the new ones. This recently happened to Magento 1.x ecommerce store owners who were forced to migrate to Magento 2.x, or an alternative ecommerce platform, because Magento 1.x had reached an “End of Life” status and would no longer be maintained or updated by Magento. As a result, Magento 1.x ecommerce businesses in Queens were looking for ecommerce developers to help migrate their websites.
  • When a website owner has become a victim of malware or some other form of malicious activity, the Queens website will need to be reviewed for security exploits and cleaned of malware. This can be a time-consuming activity, and often happens because the website owner wasn't being mindful of the first two web maintenance examples, listed above.
  • You need to refresh your Queens website content when it's outdated or doesn't explain your organization, products, or services well enough for future visitors. Keeping your Queens website up to date is key to its success.

Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. When planning budgets and schedules for website maintenance and support, consider your Queens business's potential future needs.

How We Perform Queens, NY Web Support

We have an experienced website support team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with your Queens business after the tasks have been completed.

Most web maintenance services start with an email from you, the owner of the Queens website. Your email gets routed to our ticket system and automatically gets assigned to your project manager. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.

The process for Queens website maintenance services that come from phone or chat is similar. We route the support request to the most appropriate web developer on our team based on the nature of the work needed on your website.

Example Web Support Service List for Queens, NY Businesses

We are often asked for detailed examples of Queens website support requests that might come up after the launch of a website. Here are several examples of Queens web maintenance services we've been asked to perform in the past and would be more than happy to provide to you!

Simple Queens Website Updates

Changes to your Queens website could be as simple as updating a paragraph, swapping images, or adding a new page. This is just normal, routine web maintenance to keep content fresh for both search engines and visitors.

Queens Site Performance Improvements

Let us check your Queens website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. User experience and SEO will both benefit from better page load times.

Platform Upgrades / Security Patches

It's important to keep your Queens website updated if it runs on a CMS like WordPress. This helps improve security and functionality - sometimes the updates are relatively quick to perform, which is a win-win!

Plugin / Extension Updates

It's important to update your Queens website's plugins and extensions to reflect the latest changes by the developers. The idea is similar to updating the CMS platform since it fixes security and functionality problems.

Fixing Search Console Issues

Has Google Search Console told you there's a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. Make Google happy, and you'll rank higher throughout Queens and beyond!

Setup Structured Data

When you search Google organically, have you noticed reviews or prices in the search results? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Queens, and ecommerce product or some other common data type.

Add Open Graph Tags on Your Website

By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.

Add Google Tag Manager

Interested in using Google Tag Manager for managing custom scripts? That won't be a problem! We'll happily install Google Tag Manager on your Queens website and teach you how to use it.

Setup Conversion Tracking

If you are interested in understanding the benefit of an online advertising campaign for your Queens website, it is important to setup conversion tracking. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.

Optimize Images

Are large images slowing down your Queens website? That won't be a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!

Integrate a Live Chat

Would you like to try live chat? If you'd like us to recommend the best live chat system for your Queens business, install the tracking code, and customize the design for your branding, we can do it!

Review Error Logs for Issues

Have you noticed large error_log files on your hosting account? To stop recurring error messages, we can diagnose the problem and update programming code.

Integrate reCaptcha on Contact Forms

If spambots are attacking your Queens website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.

Install a Caching Plugin

Looking to install a caching plugin on your Queens website, but not sure how to configure it? We can help you figure out which caching plugins to install and configure on your website!

Implement SMTP Email

If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.

Restrict Malicious IP Addresses

Is your Queens website being bombarded with fake orders, contact submissions or live chats from a specific network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.

Create Website Backups

Do you want to create a backup of your Queens website? We can help you create one-time or scheduled backups that store locally or at an offsite location.

Create a Development Website

It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!

Implement A/B Testing

Do you prefer to make design changes based on statistical data regarding how users interact with your Queens web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.

Create 301 Redirects

Are you launching a new website or removing pages from your website? You should create 301 redirects for your Queens website. We've seen businesses in and around Queens lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.

Provide Website Training

Do you need help learning how to make changes to your Queens website? If your Queens site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!

The Platforms We Maintain for Queens, NY Websites

We have a diverse team of web designers and web developers, for Queens businesses, who have been immersed in multiple website platforms over the years. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. Because of that, we tend to service only these platforms for Queens websites:

In the past, we provided website maintenance and support for Joomla and Magento platforms of Queens businesses. However, we chose not to use those platforms so our web maintenance experts could focus on training and support within the more popular platforms.

Questions to Ask Queens, NY Website Maintenance Agencies

Before signing up for any Queens website support package, it is important to ask the Queens web maintenance company some questions about how their services work. This will help you get a better idea of the experience you will have with their expert New York website maintenance services before you submit payment and provide website access. You can ask these simple questions:

  • Can you tell me how you handle website security? Do you run website security scans for clients?
  • When can I expect an average Queens web support request to be completed?
  • Is your Queens website support outsourced?
  • How much might it cost to maintain an average Queens website?
  • Are there any minimum deductions or minimum billable expenses for Queens website updates?
  • What are your normal hours of operation?
  • When there are new updates on my platform, will you let me know?

We find it beneficial to run these questions by any Queens website services company before subscribing to their website maintenance packages, since it will provide much better understanding for you regarding the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.

Queens, NY Web Support Plans and Tips

We are often asked for a website support plan by larger companies in and around Queens looking to establish routines and procedures within their IT department. We are happy to help your Queens business develop a web maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.

Read through this list of annual Queens web maintenance tasks to consider:

  • Message your web hosting firm to see if they have upgraded servers you can switch your website to for faster page speeds.
  • Check if your website platform is releasing a major upgrade in the near future which will require a major overhaul of your website.
  • Try restoring a website backup to make sure the data is good enough for a full recovery. Also, make sure your backups are stored somewhere else besides Queens.
  • Take a look at the websites of your competitors (even those outside Queens) to see if you're missing out on anything.
  • Ensure your website is secure by performing a full security review.
  • Verify structured data, open graph, and social links are all working properly.
  • Remove any unnecessary 3rd party tracking, live chat, or heat map scripts that may have been installed in the past.
  • Remove any unnecessary development or staging websites.

Here is a list of semi-annual Queens website maintenance tasks to consider:

  • Check that your domain name doesn't expire soon and that you have access to it. You'll appreciate this when it's time to renew your domain.
  • Check your hosting account credentials and make sure it's not about to expire.
  • Make sure you have access to your DNS.
  • Make sure your SSL certificate isn't expiring soon.
  • Make sure you have remote backups outside Queens and that your website backup schedule is working.
  • If you have an automated image optimization service, verify it is working properly.
  • Check if the website is throwing any console errors.

Read through this list of monthly Queens web support tasks to review:

  • Check for broken links on your website, which negatively impact user experience and SEO.
  • Check for website performance issues from recent updates or changes on the website.
  • See if there's anything wrong being reported within Google Search Console.
  • Update some of your service pages or blog articles to keep your website fresh.
  • Take a look at your website platform and extensions for any available updates.

The Cost of Website Support Service in Queens, NY

The starting price for our Queens website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Queens websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.

To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Queens, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.

If you pre-purchase a block of time for your Queens web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.

What is Considered Billable Time?

When talking with prospective Queens website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Queens to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Queens who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Queens website.

Here are examples of what is considered billable time:

  • Reading through lengthy emails to understand what is being requested.
  • Preparing responses to lengthy or complex email messages.
  • Helping you figure out your domain name or web hosting provider.
  • Scheduling your website maintenance to be completed by the best team member.
  • Talking with you on the phone about ideas or tasks you want to discuss.
  • Reviewing completed work for quality control purposes.
  • Providing you training on how to handle administrative tasks.
  • Researching unique solutions to difficult questions you present our team.
  • Providing more detailed time usage reports, beyond the automated monthly update email.
  • Helping you figure out email client issues within Microsoft Outlook, Apple Mail, etc.
  • Almost any other task not specifically mentioned in the list below.

Here are examples of what is not considered billable time:

  • Talking with you about personal matters, such as the weather, a recent vacation, or a sporting event.
  • Responding to simple email messages that don't require research or lengthy feedback.
  • Handling accounting-related tasks, such as invoice generation, payment confirmations, etc.

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Queens Website Maintenance Pricing

WebCitz offers discounted Queens website maintenance services for clients interested in retaining our services through a pre-purchased block of time.

Invoiced Monthly

$ 119.50/hr

  • Existing Clients Only
  • Any Time Spent Billed Monthly
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
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Pre-Purchased Block of Time

As Low As $99.95/hr

  • Dedicated Account Manager
  • No Contracts, Auto-Renewals, or Expirations
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays

Example #1: You are an existing client in Queens with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.

Queens Website Management Pricing

For Queens site owners interested in proactive website and extension updates.

Quarterly

$ 150/qtr

  • Quarterly CMS Updates, Theme Updates, Extension Updates, and Functionality Testing

Monthly

$ 125/mo

  • Monthly CMS Updates, Theme Updates, Extension Updates, and Functionality Testing

Example #1: You are an existing Queens client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.

Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.

Hear what our customers are saying

Joe Simmons

Joe Simmons

David Wurst and WebCitz have been a great hosting company to work with for over 10 years. They provide exceptional service and knowledge with their customers and always get it done immediately. I will never work with any other company.
Wendy Bottesi

Wendy Bottesi

Corey is so incredibly helpful!!!! He took the time and effort to make sure I had the help I needed! Above and beyond friendly! Helpful hints to navigate my website!! I felt so at ease! This is the company I will be sticking with and telling everyone about!!! A million times over thank you Corey!
Tara Candland

Tara Candland

Incredibly responsive, fast, and professional. They quickly understood the issue we were having with our site, which was fairly complicated, and were able to resolve it. They kept us updated in lay terms along the way so that we could understand how the issue was progressing.
Rummeles Fine Jewelry

Rummeles Fine Jewelry

Great company to deal with! They have a great team of people and are always there to answer any questions we have!
Alo Health

Alo Health

WebCitz designed our Alo Health website and did such a great job of walking us step-by-step through the process, knowing the tech world was not a strength of ours. We love that we are able to change content whenever we want, but if we run into problems, they are a quick email away. They have been responsive, reliable and efficient. Thanks, WebCitz!
Carissa Giebel

Carissa Giebel

They are great to work with. Always quick to respond to my questions and assist when needed! They have been working with me at Legacy Law Group, LLC for many years.
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