Our team doesn't just build Schenectady websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a website support company with a team of website experts that never outsources Schenectady website maintenance to anyone.
This makes our web support company the perfect choice to provide all your Schenectady website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
We emphasize availability and communication for our Schenectady web maintenance services. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
We see web maintenance as a reactive support service where we provide your Schenectady business with the right web developer resources to fix just about any problem. There are many examples of website issues that might require service from Schenectady website maintenance firms, including:
The previously mentioned services are just a glimpse of what we view as possible Schenectady website support services. In fact, Schenectady web maintenance is basically anything a web developer or digital marketer does to your website.
The reason we consider website maintenance to be a reactive service is that most Schenectady website owners wouldn't want a web developer going into their website and changing things around without their knowledge. You can count on our agency to keep your Schenectady website running smoothly. However, we can offer some proactive Schenectady website support services.
We're happy to help website owners in Schenectady who need proactive website upkeep! There are several web maintenance services, including platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring, that our website maintainers can handle in a proactive manner.
In addition to supporting Schenectady-area websites, our web maintenance company also offers Albany, Brentwood, Bronx, Brookhaven, Brooklyn, Buffalo, Greece, Manhattan, New York City, Niagara Falls, Queens, Staten Island, Syracuse, White Plains, and Yonkers small businesses and large corporations help with their websites.
There will come a time when every Schenectady website needs some sort of maintenance. The reason is simply that the internet is always changing. However, we don't charge a lot for Schenectady website support, so you'll be able to afford it! There are a few reasons why a website in Schenectady might need maintenance:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. Plan your budget and schedules for website support and maintenance based on your Schenectady business's potential future needs.
It's our job to understand your website support needs, schedule your work in a timely fashion, and follow up with your Schenectady business after the work is done.
Most web maintenance services start with an email from you, the owner of the Schenectady website. Your email gets routed to our ticket system and automatically gets assigned to your project manager. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
The process for Schenectady web maintenance services that come from phone or chat is similar. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.
After the launch of a website, we're often asked for detailed examples of Schenectady web support requests. Here are several examples of Schenectady website support services we've been asked to perform in the past and would be more than happy to provide to you!
Changes to your Schenectady website could be as simple as updating a paragraph, swapping images, or adding a new page. This is just normal, routine web maintenance to keep content fresh for both search engines and visitors.
If your Schenectady website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. User experience and SEO will both benefit from better page load times.
Keeping your Schenectady website's content management system updated is important if it's running on WordPress. The updates improve security and functionality - sometimes they're quick, so it's an easy win!
It's important to update your Schenectady website's plugins and extensions to reflect the latest changes by the developers. This is similar to the idea of updating the CMS platform since it helps patch security and functionality issues.
Did Google Search Console tell you about a coverage problem? If so, we can review the coverage issues, fix the problems, and update you on the results. Make Google happy, and you'll rank higher throughout Schenectady and beyond!
When you search Google organically, have you noticed reviews or prices in the search results? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Schenectady business, or an ecommerce product.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Would you like to manage custom scripts more easily with Google Tag Manager? That won't be a problem! We'll happily install Google Tag Manager on your Schenectady website and teach you how to use it.
If you are interested in understanding the benefit of an online advertising campaign for your Schenectady website, it is important to setup conversion tracking. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.
Are large images slowing down your Schenectady website? That won't be a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Is your website ready for live chat? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Schenectady business!
Do you have a lot of error_log files on your hosting account? If you're getting recurring error messages, we can update programming code or fix platform issues.
To reduce unwanted submissions on your Schenectady website, we can setup an invisible or checkbox reCaptcha.
Are you interested in installing a caching plugin in your Schenectady website, but not sure how to properly configure the settings for best website performance? We can help you figure out which caching plugins to install and configure on your website!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Have you been getting fake orders, contact submissions, or live chats from a particular network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.
Do you want to create a backup of your Schenectady website? Let us help you create one-time or scheduled backups that you can store locally or offsite.
Before you do a major update or extension installation, it's a good idea to setup a development or staging site. Just let us know if you need help creating and managing that development / staging site!
Are you a fan of making Schenectady web design changes based on statistical data? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Have you launched a new website or removed pages? You should create 301 redirects for your Schenectady website. Having broken pages will cost your Schenectady business a lot of organic traffic if they aren't fixed with 301 redirects. We are happy to help you resolve broken pages through the creation of 301 redirects within .htaccess files, nginx templates, and CMS plugins.
Want to learn how to make simple edits to your Schenectady website? If your Schenectady site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
With years of experience developing websites for Schenectady businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. Because of that, we tend to service only these platforms for Schenectady websites:
We've managed Joomla and Magento platforms for Schenectady businesses in the past. The reason we moved away from those platforms was to let our web maintenance experts focus more on training and support.
Ask the Schenectady web support company some questions about their services before you sign up for a package. This will help you get a better idea of the experience you will have with their expert New York web maintenance services before you submit payment and provide website access. You can ask these simple questions:
If you ask any Schenectady website services firm these questions before subscribing to their web maintenance packages, you'll have a much better idea of the future relationship, the security of your website, and the expected turnaround time for important requests.
Companies in and around Schenectady often ask us for a web support plan to establish routines and procedures. We are happy to help your Schenectady business develop a website support plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Read through this list of annual Schenectady web maintenance tasks to consider:
Read through this list of semi-annual Schenectady website maintenance tasks to review:
Read through this list of monthly Schenectady web support tasks to review:
The starting price for our Schenectady website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Schenectady websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Schenectady, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Schenectady web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Schenectady website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Schenectady to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Schenectady who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Schenectady website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Schenectady website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Schenectady with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Schenectady site owners interested in proactive website and extension updates.
Example #1: You are an existing Schenectady client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.