Our team doesn't just build Syracuse websites; we also offer website maintenance and support services because we know questions and concerns come up!
We're a web maintenance company with a team of website experts that never outsources Syracuse web support to anyone.
Because of this, our website support company is the best choice for all your Syracuse website support needs, including website platform upgrades, site speed improvements, website security fixes, and website issue resolutions.
We're the perfect choice for all of your Syracuse website maintenance needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
You'll enjoy working with our team for your Syracuse web support services because of the emphasis we put on availability and communication. You'll have no problem getting in touch with a member of our website support team if you need something simple done today or if you have a complicated question that's best explained over the phone!
We see website maintenance as a reactive support service where we provide your Syracuse business with the right web developer resources to fix just about any problem. Here are a few examples of website problems that might need Syracuse web maintenance:
These are just a few of the Syracuse web maintenance services we offer. In fact, Syracuse website maintenance is really anything a web developer or digital marketer does to your website to change it in some manner.
The reason we consider web support to be a reactive service is that most Syracuse website owners wouldn't want a web developer going into their website and changing things around without their knowledge. When you choose to have our agency maintain your Syracuse website, we'll be your web support team on standby for any request. However, we can provide some proactive web maintenance services for your Syracuse website.
We're happy to help website owners in Syracuse who need proactive website upkeep! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
If you live in Syracuse, you probably love the Syracuse Orange football team. Go Syracuse Orange! In addition to supporting Syracuse-area websites, our website maintenance agency also offers Albany, Brentwood, Bronx, Brookhaven, Brooklyn, Buffalo, Greece, Manhattan, New York City, Niagara Falls, Queens, Schenectady, Staten Island, White Plains, and Yonkers small businesses and large corporations help with their websites.
There will come a time when every Syracuse website needs some sort of maintenance. It's because the internet is always changing. Not to worry though, our Syracuse web maintenance cost isn't expensive so it should be affordable for you to maintain your website! Website maintenance in Syracuse might be needed for these reasons:
As you can see, there are many reasons a website may require maintenance above and beyond the obvious reasons of just wanting to update something on the website. When planning budgets and schedules for website maintenance and support, consider your Syracuse business's potential future needs.
It's our job to understand your website support needs, schedule your work in a timely fashion, and follow up with your Syracuse business after the work is done.
A Syracuse web maintenance service usually starts with an email from you. That email is routed into our ticket system and automatically assigned to the project manager on your account. Anyone on our team can work on the ticket without delay, resulting in faster turnaround time.
For requests that originate from phone or live chat, a similar process to handling your Syracuse website maintenance services unfolds. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.
After the launch of a website, we're often asked for detailed examples of Syracuse website support requests. The following are some examples of Syracuse web maintenance services we've provided in the past.
Your Syracuse website might need a paragraph updated, an image changed, or a new page added. These are just normal, routine web maintenance tasks to keep content fresh for both search engines and visitors.
We can analyze your Syracuse website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. User experience and SEO will both benefit from better page load times.
It's important to keep your Syracuse website updated if it runs on a CMS like WordPress. This helps improve security and functionality - sometimes the updates are relatively quick to perform, which is a win-win!
It's important to update your Syracuse website's plugins and extensions to reflect the latest changes by the developers. It's similar to updating the CMS platform since it helps patch security and functionality issues.
Has Google Search Console told you there's a coverage problem? If so, we can review the coverage issues, fix the problems, and update you on the results. This will help your search engine rankings, throughout Syracuse and beyond, by making Google happy!
When you search Google organically, have you noticed reviews or prices in the search results? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Syracuse business, or an ecommerce product.
Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Syracuse business.
Interested in using Google Tag Manager for managing custom scripts? That won't be a problem! We can add Google Tag Manager to your Syracuse website and even give you a crash course in using Google Tag Manager.
If you are interested in understanding the benefit of an online advertising campaign for your Syracuse website, it is important to setup conversion tracking. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.
Is your Syracuse website slow because of large images? That won't be a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Is your website ready for live chat? If you'd like us to recommend the best live chat system for your Syracuse business, install the tracking code, and customize the design for your branding, we can do it!
Have you noticed large error_log files on your hosting account? If you're getting recurring error messages, we can update programming code or fix platform issues.
If spambots are attacking your Syracuse website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.
Looking to install a caching plugin on your Syracuse website, but not sure how to configure it? We can help you figure out which caching plugins to install and configure on your website!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Have you been getting fake orders, contact submissions, or live chats from a particular network? If you want to protect your website from malicious traffic, we can help by implementing IP restrictions.
Is it time to make a backup of your Syracuse website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
Before you do a major update or extension installation, it's a good idea to setup a development or staging site. Whenever you need help with creating and managing your development site, just let us know!
Are you a fan of making Syracuse web design changes based on statistical data? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Syracuse website. We've seen businesses in and around Syracuse lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Syracuse website? If your Syracuse site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
With years of experience developing websites for Syracuse businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. Having said that, it's better to master a few platforms than try to specialize in them all. For that reason, our website maintenance firm for Syracuse websites tends to service only the following platforms:
As a web support company, we used to maintain and support Joomla and Magento websites for Syracuse-area businesses. However, we chose not to use those platforms so our web maintenance experts could focus on training and support within the more popular platforms.
Ask the Syracuse web support company some questions about their services before you sign up for a package. It'll give you a better idea of the experience you'll have with their expert New York web maintenance services prior to making payment and providing website access. Let's go over some simple questions to ask:
We find it beneficial to run these questions by any Syracuse website services firm before subscribing to their web maintenance packages, since it will provide much better understanding for you regarding the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.
Companies in and around Syracuse often ask us for a web support plan to establish routines and procedures. We can help your Syracuse business set up a website support plan so all aspects of your website, hosting, and domain name are monitored regularly.
Here is a list of annual Syracuse web maintenance tasks to review:
Read through this list of semi-annual Syracuse website maintenance tasks to review:
Read through this list of monthly Syracuse web support tasks to review:
The starting price for our Syracuse website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Syracuse websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Syracuse, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Syracuse web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Syracuse website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Syracuse to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Syracuse who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Syracuse website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Syracuse website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Syracuse with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Syracuse site owners interested in proactive website and extension updates.
Example #1: You are an existing Syracuse client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.