Our team doesn't just build Newfoundland websites; we also offer website maintenance and support services because we know questions and concerns come up!
We are a web maintenance firm with a team of website experts that works from a single location and never outsources Newfoundland web support services.
We're the perfect choice for all of your Newfoundland website support needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
We emphasize availability and communication for our Newfoundland web maintenance services. If you need something simple done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!
We view web maintenance to be a reactive support service that provides your Newfoundland business with the appropriate web developer resources to solve nearly any website problem. These are some examples of website issues that Newfoundland website maintenance firms might fix:
Those services are just a taste of what Newfoundland website support might look like. In fact, Newfoundland web maintenance is basically anything a web developer or digital marketer does to your website.
The reason we consider website maintenance to be a reactive service is that most Newfoundland website owners wouldn't want a web developer going into their website and changing things around without their knowledge. When you choose to have our agency maintain your Newfoundland website, we'll be your web support team on standby for any request. However, we can offer some proactive Newfoundland website support services.
For website owners in Newfoundland interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! As part of our proactive website management service, our team can take care of platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring.
If you need off-hours support, including holidays and weekends, check out our Newfoundland web support service level agreements. Please understand this service must be in place prior to having a website emergency that requires Newfoundland web maintenance services and support at night, on a weekend, or during a holiday break.
At some point in time, every Newfoundland website will require some form of website maintenance. It's just that the internet changes all the time. However, we don't charge a lot for Newfoundland web support, so you'll be able to afford it! Here are some common reasons why a website in Newfoundland might require website support services:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. It is important to understand the future needs of your Newfoundland business when planning budgets and schedules for website maintenance and support.
We have an experienced web support team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with your Newfoundland business after the tasks have been completed.
Most Newfoundland website support services start with an email from the website owner. Your email gets routed to our ticket system and automatically gets assigned to your project manager. From there, anyone on our team can work on the ticket without delay, leading to faster turnaround time and simplified internal communication.
For requests that originate from phone or live chat, a similar process to handling your Newfoundland web maintenance services unfolds. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.
We are often asked for detailed examples of Newfoundland website maintenance requests that might come up after the launch of a website. We've performed these Newfoundland web support services in the past, and would be happy to do it for you too!
A simple change to your Newfoundland website might include updating a paragraph on a page, swapping out an image, or adding a new page. These are just normal, routine website support tasks to keep content fresh for both search engines and visitors.
Let us check your Newfoundland website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. It'll help improve page load times, which will make users and search engines happy.
Keeping your Newfoundland website's content management system updated is important if it's running on WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
If your Newfoundland website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. The idea is similar to updating the CMS platform since it fixes security and functionality problems.
Did you get a report from Google Search Console telling you about a coverage issue? If so, we can review the coverage issues, fix the problems, and update you on the results. This will help your search engine rankings, throughout Newfoundland and beyond, by making Google happy!
Do you ever see product prices or reviews in Google organic search results? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Newfoundland, and ecommerce product or some other common data type.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? No problem at all! We'll happily install Google Tag Manager on your Newfoundland website and teach you how to use it.
If you are interested in understanding the benefit of an online advertising campaign for your Newfoundland website, it is important to setup conversion tracking. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.
Do you have a Newfoundland website that's slow because of large images? No problem at all! Using our image compression tools, we can compress all your images and even set up recurring compression for new images!
Would you like to try live chat? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Newfoundland business!
Are your error_log files big? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.
If spambots are attacking your Newfoundland website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.
Interested in installing a caching plugin for your Newfoundland website, but don't know how to set it up? We can help recommend caching plugins, or just install and configure them for you!
If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.
Is your Newfoundland website being bombarded with fake orders, contact submissions or live chats from a specific network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.
Do you want to create a backup of your Newfoundland website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
When you're doing a major upgrade or extension installation, you should set up a development or staging site first. Just let us know if you need help creating and managing that development / staging site!
Would you like to make changes to your Newfoundland website based on statistical data? We can help you run A/B testing to help you decide which design or content layouts are best.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Newfoundland website. We've seen businesses in and around Newfoundland lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Newfoundland website? If your Newfoundland site was developed in a platform we work within, such as WordPress, Shopify or BigCommerce, we'll be happy to help!
We have a diverse team of web designers and web developers, for Newfoundland businesses, who have been immersed in multiple website platforms over the years. Nevertheless, mastering a handful of platforms is better than trying to be an expert on everything. Because of that, we tend to service only these platforms for Newfoundland websites:
In the past, we provided website maintenance and support for Joomla and Magento platforms of Newfoundland businesses. The reason we moved away from those platforms was to let our web maintenance experts focus more on training and support.
Before signing up for any Newfoundland website support package, it is important to ask the Newfoundland web maintenance company some questions about how their services work. By doing this, you'll be able to better understand your relationship with the Newfoundland website maintenance team before you give them money or give them access to your website. You can ask these simple questions:
If you ask these questions to a Newfoundland website services firm, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
We are often asked for a website maintenance plan by larger companies in and around Newfoundland looking to establish routines and procedures within their IT department. Whether it's your website, hosting, or domain name, we'll make sure your Newfoundland business has a web support plan to ensure optimum performance.
Read through this list of annual Newfoundland website support tasks to consider:
Check out this list of semi-annual Newfoundland web maintenance tasks to review:
Check out this list of monthly Newfoundland website maintenance tasks to consider:
The starting price for our Newfoundland website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Newfoundland websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For Newfoundland businesses with mission-critical applications, we offer emergency Newfoundland website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Newfoundland, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Newfoundland web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Newfoundland website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Newfoundland to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Newfoundland who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Newfoundland website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Newfoundland website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Newfoundland with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
Example #2: You are an existing client in Newfoundland with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.
For Newfoundland site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.
* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.
Example #1: You are an existing Newfoundland client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.
For existing Newfoundland website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.
Example #1: You are an existing Newfoundland client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.
Example #2: You are an existing Newfoundland client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.