Our team doesn't just build Nova Scotia websites; we also offer website maintenance and support services because we know questions and concerns come up!
We are a website support company with a team of website experts that works from a single location and never outsources Nova Scotia website maintenance services.
This makes our web support company the perfect choice to provide all your Nova Scotia website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
Our team puts a lot of emphasis on availability and communication for Nova Scotia web maintenance clients. You'll have no problem getting in touch with a member of our website support team if you need something simple done today or if you have a complicated question that's best explained over the phone!
We view web maintenance to be a reactive support service that provides your Nova Scotia business with the appropriate web developer resources to solve nearly any website problem. There are many examples of website issues that might require service from Nova Scotia website maintenance firms, including:
These are just a few of the Nova Scotia website support services we offer. Basically, Nova Scotia web maintenance is anything a web developer or internet marketer does to change your website.
Most Nova Scotia website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider website maintenance a reactive service. When you choose to have our agency maintain your Nova Scotia website, we'll be your web support team on standby for any request. There are some website support services we can provide your Nova Scotia website in a proactive manner though.
For website owners in Nova Scotia interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! As part of our proactive website management service, our team can take care of platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring.
For enterprise-level clients requiring off-hours support, including holidays and weekends, please consider our Nova Scotia web support service level agreements. It's important to set this up before you need Nova Scotia web maintenance services at night, on the weekend, or during a holiday.
At some point in time, every Nova Scotia website will require some form of website maintenance. The reason is simply that the internet is always changing. But don't worry, our Nova Scotia web support costs aren't too high, so you can afford it! Website maintenance in Nova Scotia might be needed for these reasons:
There are many reasons why a website might need maintenance, other than just to update something. Plan your budget and schedules for website support and maintenance based on your Nova Scotia business's potential future needs.
We have an experienced website maintenance team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with your Nova Scotia business after the tasks have been completed.
Most web support services start with an email from you, the owner of the Nova Scotia website. Your email gets routed into our ticket system and automatically assigned to your project manager. Anyone on our team can work on the ticket without delay, resulting in faster turnaround time.
The process for Nova Scotia website support services that come from phone or chat is similar. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.
We are often asked for detailed examples of Nova Scotia web maintenance requests that might come up after the launch of a website. Here are several examples of Nova Scotia website maintenance services we've been asked to perform in the past and would be more than happy to provide to you!
Your Nova Scotia website might need a paragraph updated, an image changed, or a new page added. This is just normal, routine web support to keep content fresh for both search engines and visitors.
If your Nova Scotia website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. This will help improve page load times, which are beneficial to user experience and search engine optimization.
If your Nova Scotia website is running on a content management system, like WordPress, it is important to keep the platform updated. The updates improve security and functionality - sometimes they're quick, so it's an easy win!
If your Nova Scotia website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. It's similar to updating the CMS platform since it helps patch security and functionality issues.
Did Google Search Console tell you about a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. This will help your search engine rankings, throughout Nova Scotia and beyond, by making Google happy!
When you search Google organically, have you noticed reviews or prices in the search results? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Nova Scotia, and ecommerce product or some other common data type.
Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Nova Scotia business.
Would you like to manage custom scripts more easily with Google Tag Manager? That won't be a problem! We'll happily install Google Tag Manager on your Nova Scotia website and teach you how to use it.
If you are interested in understanding the benefit of an online advertising campaign for your Nova Scotia website, it is important to setup conversion tracking. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.
Are large images slowing down your Nova Scotia website? Not a problem! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!
Would you like to try live chat? Our experts can help you pick the right live chat system, install the tracking code, and customize the design to match your Nova Scotia business branding!
Are your error_log files big? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.
To reduce unwanted submissions on your Nova Scotia website, we can setup an invisible or checkbox reCaptcha.
Interested in installing a caching plugin for your Nova Scotia website, but don't know how to set it up? We can help recommend caching plugins, or just install and configure them for you!
We can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail to improve email deliverability.
Have you been getting fake orders, contact submissions, or live chats from a particular network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.
Do you want to create a backup of your Nova Scotia website? Let us help you create one-time or scheduled backups that you can store locally or offsite.
Before you do a major update or extension installation, it's a good idea to setup a development or staging site. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Nova Scotia web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Nova Scotia website. We've seen businesses in and around Nova Scotia lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Nova Scotia website? If your Nova Scotia site was developed in a platform we work within, such as WordPress, Shopify or BigCommerce, we'll be happy to help!
We have a diverse team of web designers and web developers, for Nova Scotia businesses, who have been immersed in multiple website platforms over the years. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. Therefore, we tend to only maintain Nova Scotia websites on these platforms:
As a web maintenance agency, we used to maintain and support Joomla and Magento websites for Nova Scotia-area businesses. However, we chose to move away from those platforms to allow our website maintenance experts to focus more heavily on training and support within the other systems.
Before signing up for any Nova Scotia web maintenance package, it is important to ask the Nova Scotia website maintenance company some questions about how their services work. This will help you get a better idea of the relationship you will have with the Nova Scotia web support team before you give them money, provide them website access, and give them complete access to your website for one of their website support packages. Here are some simple questions to ask:
If you ask any Nova Scotia website services firm these questions before subscribing to their website support packages, you'll have a much better idea of the future relationship, the security of your website, and the expected turnaround time for important requests.
We are often asked for a website maintenance plan by larger companies in and around Nova Scotia looking to establish routines and procedures within their IT department. We are happy to help your Nova Scotia business develop a web support plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Check out this list of annual Nova Scotia website support tasks to review:
Here is a list of semi-annual Nova Scotia web maintenance tasks to consider:
Read through this list of monthly Nova Scotia web maintenance tasks to review:
The starting price for our Nova Scotia website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Nova Scotia websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For Nova Scotia businesses with mission-critical applications, we offer emergency Nova Scotia website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Nova Scotia, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Nova Scotia web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Nova Scotia website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Nova Scotia to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Nova Scotia who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Nova Scotia website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Nova Scotia website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Nova Scotia with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
Example #2: You are an existing client in Nova Scotia with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.
For Nova Scotia site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.
* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.
Example #1: You are an existing Nova Scotia client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.
For existing Nova Scotia website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.
Example #1: You are an existing Nova Scotia client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.
Example #2: You are an existing Nova Scotia client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.