Nova Scotia Website Maintenance Services

Support for Nova Scotia Websites

Our team doesn't just build Nova Scotia websites; we also offer website maintenance and support services because we know questions and concerns come up!

500+ active clients
500+
Satisfied Digital Marketing Clients
18 years in business
2004
Founded 18+ Years Ago
20+ Onsite experts
18+
Onsite Experts (No Outsourcing)

Website Maintenance Consultants for Nova Scotia Businesses

We are a website support company with a team of website experts that works from a single location and never outsources Nova Scotia website maintenance services.

This makes our web support company the perfect choice to provide all your Nova Scotia website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.

Our team puts a lot of emphasis on availability and communication for Nova Scotia web maintenance clients. You'll have no problem getting in touch with a member of our website support team if you need something simple done today or if you have a complicated question that's best explained over the phone!

What is Involved in Maintaining Nova Scotia Websites

We view web maintenance to be a reactive support service that provides your Nova Scotia business with the appropriate web developer resources to solve nearly any website problem. There are many examples of website issues that might require service from Nova Scotia website maintenance firms, including:

  • Making sure your website's platform is up to date.
  • Updating apps and plugins to make them safer and more functional.
  • Adding new web pages as you release new information.
  • Freshen up your blog with new content.
  • Rearranging the navigation menu of your Nova Scotia website.
  • Improving page speed to help you pass Google Core Web Vitals.
  • Take backups of your website's files and databases.
  • Modifying the look and feel of your website's design.
  • Fixing Google Search Console coverage issues.
  • Improving technical SEO by adding structured data, open graph tags, etc.
  • Investigating the cause and providing a solution to any other website issue.

These are just a few of the Nova Scotia website support services we offer. Basically, Nova Scotia web maintenance is anything a web developer or internet marketer does to change your website.

Reactive Nova Scotia Website Support

Most Nova Scotia website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider website maintenance a reactive service. When you choose to have our agency maintain your Nova Scotia website, we'll be your web support team on standby for any request. There are some website support services we can provide your Nova Scotia website in a proactive manner though.

View Nova Scotia Website Maintenance Pricing

Proactive Nova Scotia Website Support

For website owners in Nova Scotia interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! As part of our proactive website management service, our team can take care of platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring.

View Nova Scotia Website Management Pricing

Emergency Nova Scotia Website Support

For enterprise-level clients requiring off-hours support, including holidays and weekends, please consider our Nova Scotia web support service level agreements. It's important to set this up before you need Nova Scotia web maintenance services at night, on the weekend, or during a holiday.

View Emergency Nova Scotia Website Support Pricing

A Few of Our Web Maintenance & Support Specialists

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Who Needs Web Maintenance in Nova Scotia

At some point in time, every Nova Scotia website will require some form of website maintenance. The reason is simply that the internet is always changing. But don't worry, our Nova Scotia web support costs aren't too high, so you can afford it! Website maintenance in Nova Scotia might be needed for these reasons:

  • When a hosting provider upgrades their servers, they may remove older versions of PHP that your Nova Scotia website was originally developed to support. That means you'll have to refactor your app or upgrade to a newer framework that supports the latest PHP release. You can't expect custom web functionality programmed in the past to work forever without any improvements.
  • When an ecommerce platform or a content management system releases new versions, they eventually must deprecate the old versions so their teams can focus on maintaining the newer technologies. Magento 1.x store owners recently had to migrate to Magento 2.x, or an alternative ecommerce platform, because Magento 1.x was no longer maintained by Magento after it reached "End of Life". Nova Scotia-area ecommerce businesses running Magento 1.x found themselves looking for an ecommerce developer to help migrate their store.
  • An owner of a Nova Scotia website who has been infected by malware or some other kind of malicious activity needs to check the site for exploits and clean it up. This can be a time-consuming activity, and often happens because the website owner wasn't being mindful of the first two website support examples, listed above.
  • When the content on your Nova Scotia website, which explains your organization, products, or services becomes outdated and needs to be refreshed to help ensure future visitors receive accurate information about your operation. Maintaining your Nova Scotia website is key to making sure it's working for you.

There are many reasons why a website might need maintenance, other than just to update something. Plan your budget and schedules for website support and maintenance based on your Nova Scotia business's potential future needs.

How We Perform Nova Scotia Web Maintenance

We have an experienced website maintenance team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with your Nova Scotia business after the tasks have been completed.

Most web support services start with an email from you, the owner of the Nova Scotia website. Your email gets routed into our ticket system and automatically assigned to your project manager. Anyone on our team can work on the ticket without delay, resulting in faster turnaround time.

The process for Nova Scotia website support services that come from phone or chat is similar. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.

Example Web Maintenance Service List for Nova Scotia Businesses

We are often asked for detailed examples of Nova Scotia web maintenance requests that might come up after the launch of a website. Here are several examples of Nova Scotia website maintenance services we've been asked to perform in the past and would be more than happy to provide to you!

Simple Nova Scotia Website Tweaks

Your Nova Scotia website might need a paragraph updated, an image changed, or a new page added. This is just normal, routine web support to keep content fresh for both search engines and visitors.

Nova Scotia Website Speed Improvements

If your Nova Scotia website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. This will help improve page load times, which are beneficial to user experience and search engine optimization.

Platform Upgrades / Security Updates

If your Nova Scotia website is running on a content management system, like WordPress, it is important to keep the platform updated. The updates improve security and functionality - sometimes they're quick, so it's an easy win!

Plugin / Extension Updates

If your Nova Scotia website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. It's similar to updating the CMS platform since it helps patch security and functionality issues.

Google Search Console Issues

Did Google Search Console tell you about a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. This will help your search engine rankings, throughout Nova Scotia and beyond, by making Google happy!

Setup Structured Data

When you search Google organically, have you noticed reviews or prices in the search results? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Nova Scotia, and ecommerce product or some other common data type.

Implement Open Graph on Your Website

Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Nova Scotia business.

Setup Google Tag Manager

Would you like to manage custom scripts more easily with Google Tag Manager? That won't be a problem! We'll happily install Google Tag Manager on your Nova Scotia website and teach you how to use it.

Setup Conversion Tracking

If you are interested in understanding the benefit of an online advertising campaign for your Nova Scotia website, it is important to setup conversion tracking. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.

Image Compression (Optimization)

Are large images slowing down your Nova Scotia website? Not a problem! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!

Setup Live Chat

Would you like to try live chat? Our experts can help you pick the right live chat system, install the tracking code, and customize the design to match your Nova Scotia business branding!

Review Error Logs for Issues

Are your error_log files big? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.

Integrate reCaptcha on Contact Forms

To reduce unwanted submissions on your Nova Scotia website, we can setup an invisible or checkbox reCaptcha.

Setup a Caching Plugin

Interested in installing a caching plugin for your Nova Scotia website, but don't know how to set it up? We can help recommend caching plugins, or just install and configure them for you!

Setup SMTP Email

We can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail to improve email deliverability.

IP Address Restrictions

Have you been getting fake orders, contact submissions, or live chats from a particular network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.

Create Website Backups

Do you want to create a backup of your Nova Scotia website? Let us help you create one-time or scheduled backups that you can store locally or offsite.

Create a Development Website

Before you do a major update or extension installation, it's a good idea to setup a development or staging site. If you'd like help creating and managing that development / staging site, just let us know!

Implement A/B Testing

Do you prefer to make design changes based on statistical data regarding how users interact with your Nova Scotia web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.

Create 301 Redirects

Are you launching a new website or removing pages from your website? You should create 301 redirects for your Nova Scotia website. We've seen businesses in and around Nova Scotia lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.

Provide Website Training

Do you need help learning how to make changes to your Nova Scotia website? If your Nova Scotia site was developed in a platform we work within, such as WordPress, Shopify or BigCommerce, we'll be happy to help!

The Platforms We Maintain for Nova Scotia Websites

We have a diverse team of web designers and web developers, for Nova Scotia businesses, who have been immersed in multiple website platforms over the years. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. Therefore, we tend to only maintain Nova Scotia websites on these platforms:

As a web maintenance agency, we used to maintain and support Joomla and Magento websites for Nova Scotia-area businesses. However, we chose to move away from those platforms to allow our website maintenance experts to focus more heavily on training and support within the other systems.

Questions to Ask Nova Scotia Web Support Agencies

Before signing up for any Nova Scotia web maintenance package, it is important to ask the Nova Scotia website maintenance company some questions about how their services work. This will help you get a better idea of the relationship you will have with the Nova Scotia web support team before you give them money, provide them website access, and give them complete access to your website for one of their website support packages. Here are some simple questions to ask:

  • What kind of security do you have on your site? Do you scan client websites for security?
  • When can I expect an average Nova Scotia web maintenance request to be completed?
  • Are you outsourcing your Nova Scotia web maintenance services?
  • What are your Nova Scotia website maintenance costs?
  • Do you have minimum deductions or minimum billable expenses for Nova Scotia website updates?
  • At what times of the day are you working and able to take our maintenance requests?
  • Will you keep me informed about new updates within my platform?

If you ask any Nova Scotia website services firm these questions before subscribing to their website support packages, you'll have a much better idea of the future relationship, the security of your website, and the expected turnaround time for important requests.

Nova Scotia Web Maintenance Plans and Tips

We are often asked for a website maintenance plan by larger companies in and around Nova Scotia looking to establish routines and procedures within their IT department. We are happy to help your Nova Scotia business develop a web support plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.

Check out this list of annual Nova Scotia website support tasks to review:

  • Check if your web hosting provider has newer servers that your account can be migrated to.
  • Check if your website platform is releasing a major upgrade in the near future which will require a major overhaul of your website.
  • Restore a website backup to make sure the data is enough for full recovery. Also, make sure your backups are stored remotely.
  • Look at competitor websites (even those outside of Nova Scotia) to see if you are missing out on new functionality for your own customers.
  • Perform a full security review of your website to ensure nothing has been compromised or left vulnerable.
  • Ensure that structured data, open graph, and social links are all working.
  • Verify the necessity of any 3rd party tracking, live chat, or heat map scripts that are installed.
  • Delete any development or staging websites you don't need.

Here is a list of semi-annual Nova Scotia web maintenance tasks to consider:

  • Ensure you have access to your domain name and that it isn't expiring soon. This will be helpful when you have to process a domain name renewal.
  • Check that your hosting account isn't about to expire and you can access it.
  • Make sure you can access your DNS in case anything needs to be changed.
  • Find out if your SSL certificate will expire soon.
  • Make sure you have remote backups outside Nova Scotia and that your website backup schedule is working.
  • Check if you have an automated image optimization service running.
  • Check if the website is throwing any console errors.

Read through this list of monthly Nova Scotia web maintenance tasks to review:

  • Check for broken links on your website, which negatively impact user experience and SEO.
  • Check your website for performance issues after recent updates or changes.
  • Check Google Search Console for any coverage issues.
  • Provide some kind of update to your content to keep your website fresh.
  • See if there are any updates for your website platform or extensions.

The Cost of Website Maintenance Service in Nova Scotia

The starting price for our Nova Scotia website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Nova Scotia websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For Nova Scotia businesses with mission-critical applications, we offer emergency Nova Scotia website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.

To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Nova Scotia, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.

If you pre-purchase a block of time for your Nova Scotia web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.

What is Considered Billable Time?

When talking with prospective Nova Scotia website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Nova Scotia to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Nova Scotia who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Nova Scotia website.

Here are examples of what is considered billable time:

  • Reading through lengthy emails to understand what is being requested.
  • Preparing responses to lengthy or complex email messages.
  • Helping you figure out your domain name or web hosting provider.
  • Scheduling your website maintenance to be completed by the best team member.
  • Talking with you on the phone about ideas or tasks you want to discuss.
  • Reviewing completed work for quality control purposes.
  • Providing you training on how to handle administrative tasks.
  • Researching unique solutions to difficult questions you present our team.
  • Providing more detailed time usage reports, beyond the automated monthly update email.
  • Helping you figure out email client issues within Microsoft Outlook, Apple Mail, etc.
  • Almost any other task not specifically mentioned in the list below.

Here are examples of what is not considered billable time:

  • Talking with you about personal matters, such as the weather, a recent vacation, or a sporting event.
  • Responding to simple email messages that don't require research or lengthy feedback.
  • Handling accounting-related tasks, such as invoice generation, payment confirmations, etc.

Nova Scotia Website Maintenance Pricing

WebCitz offers discounted Nova Scotia website maintenance services for clients interested in retaining our services through a pre-purchased block of time.

Invoiced Monthly

$ 119.50/hr*

  • Existing Clients Only
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
  • * 1.25x Time Multiplier for Custom Programming (PHP, JS, React) or Laravel Application Services
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Pre-Purchased Block of Time

As Low As $99.95/hr*

  • Dedicated Account Manager
  • Priority Scheduling
  • No Contracts or Auto-Renewals
  • Time Never Expires
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
  • * 1.25x Time Multiplier for Custom Programming (PHP, JS, React) or Laravel Application Services

Example #1: You are an existing client in Nova Scotia with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.

Example #2: You are an existing client in Nova Scotia with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.

Nova Scotia Website Management Pricing

For Nova Scotia site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.

Quarterly

$ 50/mo

  • Quarterly CMS Updates, Theme Updates, Extension Updates (non ecommerce), and Functionality Testing

Monthly

$ 125/mo

  • Monthly CMS Updates, Theme Updates, Extension Updates (non ecommerce), and Functionality Testing

Monthly Plus

$ 250/mo

  • Monthly CMS Updates, Theme Updates, Extension Updates (including ecommerce), and Functionality Testing
  • Monthly 404 Error Reporting & Performance Review
  • Daily Malware Scan & Removal
  • Automated Offsite Backups
  • Website Uptime Monitoring

Bi-Weekly Plus

$ 375/mo

  • Bi-Weekly CMS Updates, Theme Updates, Extension Updates (including ecommerce), and Functionality Testing
  • Bi-Weekly 404 Error Reporting & Performance Review
  • Daily Malware Scan & Removal
  • Automated Offsite Backups
  • Website Uptime Monitoring

* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.

Example #1: You are an existing Nova Scotia client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.

Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.

Emergency Nova Scotia Website Maintenance & Support Pricing

For existing Nova Scotia website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.

Level 1 SLA for After-Hours Emergency Support

$ 495/mo
2X Time Multiplier

  • Emergency Support Available on Nights & Weekends, Excluding Holidays
  • Extends Mon-Fri Developer Availability to 10PM CST
  • Adds Sat-Sun Developer Availability of 8AM-5PM CST
  • Billed at $495/month + 2x Multiplier on Maintenance Hours, with a 1-Hour Minimum Per Request

Level 2 SLA for After-Hours Emergency Support

$ 995/mo
2X Time Multiplier

  • Emergency Support Available on Nights & Weekends, Including Holidays
  • Extends Mon-Fri Developer Availability to 10PM CST
  • Adds Sat-Sun Developer Availability of 8AM-5PM CST
  • Billed at $995/month + 2x Multiplier on Maintenance Hours, with a 1-Hour Minimum Per Request

Example #1: You are an existing Nova Scotia client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.

Example #2: You are an existing Nova Scotia client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.

Hear what our customers are saying

Alo Health

Alo Health

WebCitz designed our Alo Health website and did such a great job of walking us step-by-step through the process, knowing the tech world was not a strength of ours. We love that we are able to change content whenever we want, but if we run into problems, they are a quick email away. They have been responsive, reliable and efficient. Thanks, WebCitz!
Tara Candland

Tara Candland

Incredibly responsive, fast, and professional. They quickly understood the issue we were having with our site, which was fairly complicated, and were able to resolve it. They kept us updated in lay terms along the way so that we could understand how the issue was progressing.
Wendy Bottesi

Wendy Bottesi

Corey is so incredibly helpful!!!! He took the time and effort to make sure I had the help I needed! Above and beyond friendly! Helpful hints to navigate my website!! I felt so at ease! This is the company I will be sticking with and telling everyone about!!! A million times over thank you Corey!
Carissa Giebel

Carissa Giebel

They are great to work with. Always quick to respond to my questions and assist when needed! They have been working with me at Legacy Law Group, LLC for many years.
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