Our team doesn't just build Ohio websites; we also offer website maintenance and support services because we know questions and concerns come up!
Our website maintenance agency works out of a single location and never outsources Ohio website support.
We're the perfect choice for all of your Ohio web maintenance needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
You'll enjoy working with our team for your Ohio web maintenance services because of the emphasis we put on availability and communication. If you need something simple done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!
Web maintenance is a reactive support service that connects you with the right web developer to fix nearly any website issue. These are some examples of website issues that Ohio website maintenance firms might fix:
Those services are just a taste of what Ohio website support might look like. In fact, Ohio web maintenance is really anything a web developer or digital marketer does to your website to change it in some manner.
We consider website maintenance a reactive service because most Ohio website owners don't want a developer messing with their website without their permission. You can count on our agency to keep your Ohio website running smoothly. There are some website support services we can provide your Ohio website in a proactive manner though.
For website owners in Ohio interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! There are several web maintenance services, including platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring, that our website maintainers can handle in a proactive manner.
For enterprise-level clients requiring off-hours support, including holidays and weekends, please consider our Ohio web support service level agreements. Please understand this service must be in place prior to having a website emergency that requires Ohio web maintenance services and support at night, on a weekend, or during a holiday break.
Our website maintenance and support company is happy to provide Akron, Canton, Cincinnati, Cleveland, Columbus, Dayton, Hamilton, Kettering, Lakewood, Newark, Springfield, Toledo, and Youngstown with fast website support services.
Every Ohio website will need some web support at some point. It's just that the internet changes all the time. Not to worry though, our Ohio website support cost isn't expensive so it should be affordable for you to maintain your website! Here are some common reasons why a website in Ohio might require web maintenance services:
As you can see, there are many reasons a website may require maintenance above and beyond the obvious reasons of just wanting to update something on the website. It is important to understand the future needs of your Ohio business when planning budgets and schedules for website maintenance and support.
Our professional website support team puts in a lot of effort to understand your needs, schedule your work on time, and follow up with your Ohio business after the work is done.
Most Ohio web maintenance services start with an email from the website owner. That email is routed into our ticket system and automatically assigned to the project manager on your account. From there, anyone on our team can work on the ticket without delay, leading to faster turnaround time and simplified internal communication.
Phone or live chat requests follow a similar process to Ohio web maintenance. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.
We're often asked for examples of Ohio web support requests after a website launches. We've performed these Ohio website support services in the past, and would be happy to do it for you too!
A simple change to your Ohio website might include updating a paragraph on a page, swapping out an image, or adding a new page. Keeping content fresh for search engines and visitors is just normal, routine web maintenance.
If your Ohio website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. This will help improve page load times, which are beneficial to user experience and search engine optimization.
It's important to keep your Ohio website updated if it runs on a CMS like WordPress. This helps improve security and functionality - sometimes the updates are relatively quick to perform, which is a win-win!
It's important to update plugins and extensions on your Ohio website if they were developed and maintained by a third-party. The idea is similar to updating the CMS platform since it fixes security and functionality problems.
Did you get a report from Google Search Console telling you about a coverage issue? If so, we can fix the coverage issues, and let you know how it went. Make Google happy, and you'll rank higher throughout Ohio and beyond!
Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Ohio, and ecommerce product or some other common data type.
Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Ohio business.
Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? Not a problem! We can add Google Tag Manager to your Ohio website and even give you a crash course in using Google Tag Manager.
If you are interested in understanding the benefit of an online advertising campaign for your Ohio website, it is important to setup conversion tracking. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.
Are large images slowing down your Ohio website? No problem at all! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!
Do you want to try live chat on your website? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Ohio business!
Have you noticed large error_log files on your hosting account? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.
If spambots are attacking your Ohio website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.
Are you interested in installing a caching plugin in your Ohio website, but not sure how to properly configure the settings for best website performance? We can help recommend caching plugins, or just install and configure them for you!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Is your Ohio website being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Do you want to create a backup of your Ohio website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Ohio web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Ohio website. We've seen businesses in and around Ohio lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Ohio website? If your Ohio site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
For Ohio businesses, we have a team of web designers and web developers who have experience with multiple platforms. Nevertheless, mastering a handful of platforms is better than trying to be an expert on everything. For that reason, our website maintenance agency for Ohio websites tends to service only the following platforms:
We've managed Joomla and Magento platforms for Ohio businesses in the past. However, we chose not to use those platforms so our website maintenance experts could focus on training and support within the more popular platforms.
If you're thinking about signing up for any Ohio web maintenance package, make sure you ask the company how their services work. By doing this, you'll be able to better understand your relationship with the Ohio website maintenance team before you give them money or give them access to your website. Let's go over some simple questions to ask:
We find it beneficial to run these questions by any Ohio website services agency before subscribing to their website maintenance packages, since it will provide much better understanding for you regarding the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.
Larger companies in and around Ohio often ask us for a website support plan. Whether it's your website, hosting, or domain name, we'll make sure your Ohio business has a web maintenance plan to ensure optimum performance.
Here is a list of annual Ohio website maintenance tasks to review:
Here is a list of semi-annual Ohio web support tasks to consider:
Here are a list of monthly Ohio website support tasks to review:
The starting price for our Ohio website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Ohio websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For Ohio businesses with mission-critical applications, we offer emergency Ohio website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Ohio, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Ohio web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Ohio website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Ohio to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Ohio who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Ohio website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
If you've been searching for experienced website maintenance and support companies serving major cities throughout Ohio, we'll be the web support team you want to contact. Our website support experts frequently offer web maintenance and help in Akron, Canton, Cincinnati, Cleveland, Columbus, Dayton, Hamilton, Kettering, Lakewood, Newark, Springfield, Toledo, or Youngstown throughout Ohio. From simple website updates and platform upgrades, to website training and emergency support, our website maintenance agency will have you covered!
When looking for website experts to handle website maintenance and support in smaller cities throughout Ohio, we still hope you'll consider our website support services. We have a full staff of dedicated website experts ready to help Ohio-area businesses. Whether your business is located in Austintown, Barberton, Beavercreek, Boardman, Bowling Green, Brunswick, Cleveland Heights, Delaware, Dublin, East Cleveland, Fairborn, Fairfield, Findlay, Gahanna, Garfield Heights, Grove City, Hilliard, Huber Heights, Kent, Lancaster, Lima, Mansfield, Marion, Massillon, North Olmsted, North Royalton, Reynoldsburg, Shaker Heights, Stow, Strongsville, Upper Arlington, Warren, Westerville, Westlake , or a different city, our web maintenance agency will be ready to help with all your Ohio website maintenance services!
WebCitz offers discounted Ohio website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Ohio with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
Example #2: You are an existing client in Ohio with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.
For Ohio site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.
* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.
Example #1: You are an existing Ohio client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.
For existing Ohio website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.
Example #1: You are an existing Ohio client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.
Example #2: You are an existing Ohio client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.