Our team doesn't just build Canton websites; we also offer website maintenance and support services because we know questions and concerns come up!
Our website support firm works out of a single location and never outsources Canton web maintenance.
Because of this, our website maintenance firm is the best choice for all your Canton website support needs, including website platform upgrades, site speed improvements, website security fixes, and website issue resolutions.
We're the perfect choice for all of your Canton website support needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
We emphasize availability and communication for our Canton web maintenance services. Our support team is happy to help if you need something simple done the same day or have a complicated question you'd like to explain over the phone.
Web maintenance is a reactive support service that connects you with the right web developer to fix nearly any website issue. Here are a few examples of website problems that might need Canton website maintenance:
Those services are just a taste of what Canton web support might look like. In fact, Canton website support is really anything a web developer or digital marketer does to your website to change it in some manner.
Most Canton website owners wouldn't want a web developer messing around with their site without their permission. That's why we consider web maintenance a reactive service. You can count on our agency to keep your Canton website running smoothly. However, we can provide some proactive website maintenance services for your Canton website.
View Canton Website Maintenance Pricing
Interested in a proactive website management service for some of your website upkeep? We're happy to help! As part of our proactive website management service, our team can take care of platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring.
View Canton Website Management Pricing
In addition to supporting Canton-area websites, our web support agency also offers Akron, Cincinnati, Cleveland, Columbus, Dayton, Hamilton, Kettering, Lakewood, Newark, Springfield, Toledo, and Youngstown small businesses and large corporations help with their websites.
Every Canton website will need some website maintenance at some point. It's because the internet is always changing. However, we don't charge a lot for Canton web support, so you'll be able to afford it! There are a few reasons why a website in Canton might need maintenance:
As you can see, there are many reasons a website may require maintenance above and beyond the obvious reasons of just wanting to update something on the website. Plan your budget and schedules for website support and maintenance based on your Canton business's potential future needs.
Our professional web maintenance team puts in a lot of effort to understand your needs, schedule your work on time, and follow up with your Canton business after the work is done.
A Canton website maintenance service usually starts with an email from you. Your email gets routed to our ticket system and automatically gets assigned to your project manager. We can then work on the ticket without delay, which leads to faster turnaround and easier internal communication.
For requests that originate from phone or live chat, a similar process to handling your Canton web support services unfolds. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.
We're often asked for examples of Canton web maintenance requests after a website launches. The following are some examples of Canton website maintenance services we've provided in the past.
Changes to your Canton website could be as simple as updating a paragraph, swapping images, or adding a new page. These are just normal, routine web support tasks to keep content fresh for both search engines and visitors.
Let us check your Canton website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. User experience and SEO will both benefit from better page load times.
If your Canton website is running on a content management system, like WordPress, it is important to keep the platform updated. The updates improve security and functionality - sometimes they're quick, so it's an easy win!
It's important to update your Canton website's plugins and extensions to reflect the latest changes by the developers. The idea is similar to updating the CMS platform since it fixes security and functionality problems.
Did Google Search Console tell you about a coverage problem? If so, we'll look at the coverage issues, fix them, and update you on the status. Make Google happy, and you'll rank higher throughout Canton and beyond!
Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is structured data, which is a standardized way of describing content on the web, whether it's a local business in Canton or an ecommerce product.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? No problem at all! We'll happily install Google Tag Manager on your Canton website and teach you how to use it.
It's important to setup conversion tracking for your Canton website if you want to understand the benefits of online advertising. This will help you understand where your conversions are coming from, such as a Google search or a Bing Ads campaign.
Do you have a Canton website that's slow because of large images? That won't be a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Is your website ready for live chat? If you'd like us to recommend the best live chat system for your Canton business, install the tracking code, and customize the design for your branding, we can do it!
Do you have a lot of error_log files on your hosting account? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.
We can set up a checkbox or invisible reCaptcha to help minimize unwanted submissions on your Canton website.
Looking to install a caching plugin on your Canton website, but not sure how to configure it? We can help recommend caching plugins, or just install and configure them for you!
If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.
Is your Canton website getting fake orders, contact submissions, or live chats? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Do you want to create a backup of your Canton website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Canton web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Canton website. We've seen businesses in and around Canton lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Canton website? If your Canton site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
For Canton businesses, we have a team of web designers and web developers who have experience with multiple platforms. Having said that, it's better to master a few platforms than try to specialize in them all. Because of that, we tend to service only these platforms for Canton websites:
We've managed Joomla and Magento platforms for Canton businesses in the past. However, we chose to move away from those platforms to allow our website maintenance experts to focus more heavily on training and support within the other systems.
If you're thinking about signing up for any Canton web maintenance package, make sure you ask the company how their services work. It'll give you a better idea of the experience you'll have with their premium Ohio web support services prior to making payment and providing website access. You can ask these simple questions:
If you ask any Canton website services agency these questions before subscribing to their website maintenance packages, you'll have a much better idea of the future relationship, the security of your website, and the expected turnaround time for important requests.
Larger companies in and around Canton often ask us for a website support plan. We can help your Canton business set up a web maintenance plan so all aspects of your website, hosting, and domain name are monitored regularly.
Read through this list of annual Canton website maintenance tasks to consider:
Check out this list of semi-annual Canton web support tasks to review:
Here are a list of monthly Canton website support tasks to review:
The starting price for our Canton website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Canton websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Canton, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Canton web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Canton website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Canton to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Canton who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Canton website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Canton website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Canton with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Canton site owners interested in proactive website and extension updates.
Example #1: You are an existing Canton client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.