Our team doesn't just build Hamilton websites; we also offer website maintenance and support services because we know questions and concerns come up!
We are a web maintenance company with a team of website experts that works from a single location and never outsources Hamilton web support services.
Because of this, our website support company is the best choice for all your Hamilton website support needs, including website platform upgrades, site speed improvements, website security fixes, and website issue resolutions.
We're the perfect choice for all of your Hamilton website maintenance needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
Our team puts a lot of emphasis on availability and communication for Hamilton web support clients. If you need something simple done the same day or have a complex question that is best explained over the phone, you'll have no problem getting in touch with a member of our website team to make it happen!
We view website maintenance to be a reactive support service that provides your Hamilton business with the appropriate web developer resources to solve nearly any website problem. Here are a few examples of website problems that might need Hamilton web maintenance:
These are just a few of the Hamilton web maintenance services we offer. Basically, Hamilton website maintenance is anything a web developer or internet marketer does to change your website.
The reason we consider web support to be a reactive service is that most Hamilton website owners wouldn't want a web developer going into their website and changing things around without their knowledge. You can count on our agency to keep your Hamilton website running smoothly. There are some web maintenance services we can provide your Hamilton website in a proactive manner though.
We're happy to help website owners in Hamilton who need proactive website upkeep! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
In addition to supporting Hamilton-area websites, our website maintenance agency also offers Akron, Canton, Cincinnati, Cleveland, Columbus, Dayton, Kettering, Lakewood, Newark, Springfield, Toledo, and Youngstown small businesses and large corporations help with their websites.
At some point in time, every Hamilton website will require some form of web maintenance. It's because the internet is always changing. But don't worry, our Hamilton web maintenance costs aren't too high, so you can afford it! Here are some common reasons why a website in Hamilton might require website maintenance services:
There are many reasons why a website might need maintenance, other than just to update something. It is important to understand the future needs of your Hamilton business when planning budgets and schedules for website maintenance and support.
We have an experienced web maintenance team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with your Hamilton business after the tasks have been completed.
A Hamilton website maintenance service usually starts with an email from you. Your email gets routed into our ticket system and automatically assigned to your project manager. From there, anyone on our team can work on the ticket without delay, leading to faster turnaround time and simplified internal communication.
For requests that originate from phone or live chat, a similar process to handling your Hamilton web support services unfolds. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.
We are often asked for detailed examples of Hamilton web maintenance requests that might come up after the launch of a website. The following are some examples of Hamilton web maintenance services we've provided in the past.
A simple change to your Hamilton website might include updating a paragraph on a page, swapping out an image, or adding a new page. These are just normal, routine website maintenance tasks to keep content fresh for both search engines and visitors.
If your Hamilton website isn't running as fast as it once was, we can review your website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and much more. User experience and SEO will both benefit from better page load times.
It's important to keep your Hamilton website updated if it runs on a CMS like WordPress. The updates improve security and functionality - sometimes they're quick, so it's an easy win!
If your Hamilton website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. It's similar to updating the CMS platform since it helps patch security and functionality issues.
Did you get a report from Google Search Console telling you about a coverage issue? If so, we can review the coverage issues, fix the problems, and update you on the results. Make Google happy, and you'll rank higher throughout Hamilton and beyond!
When you search Google organically, have you noticed reviews or prices in the search results? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Hamilton business, or an ecommerce product.
When people share links of your Hamilton business on social media, your website will look better if you add Open Graph Tags. These tags help define an image, title, and description for your each page on your website.
Are you interested in adding Google Tag Manager to your website to help you manage custom scripts more easily? That won't be a problem! We can add Google Tag Manager to your Hamilton website and even teach you how to use it.
If you are interested in understanding the benefit of an online advertising campaign for your Hamilton website, it is important to setup conversion tracking. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.
Is your Hamilton website slow because of large images? That won't be a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!
Do you want to try live chat on your website? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Hamilton business!
Do you have a lot of error_log files on your hosting account? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.
To reduce unwanted submissions on your Hamilton website, we can setup an invisible or checkbox reCaptcha.
Looking to install a caching plugin on your Hamilton website, but not sure how to configure it? We can help you figure out which caching plugins to install and configure on your website!
We can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail to improve email deliverability.
Is your Hamilton website being bombarded with fake orders, contact submissions or live chats from a specific network? If you want to protect your website from malicious traffic, we can help by implementing IP restrictions.
Do you want to create a backup of your Hamilton website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. Whenever you need help with creating and managing your development site, just let us know!
Are you a fan of making Hamilton web design changes based on statistical data? A/B testing can help you decide between two or more design layouts based on the data collected.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Hamilton website. We've seen businesses in and around Hamilton lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Hamilton website? If your Hamilton site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
We have a diverse team of web designers and web developers, for Hamilton businesses, who have been immersed in multiple website platforms over the years. Having said that, it's better to master a few platforms than try to specialize in them all. Therefore, we tend to only maintain Hamilton websites on these platforms:
As a website maintenance agency, we used to maintain and support Joomla and Magento websites for Hamilton-area businesses. However, we chose not to use those platforms so our website support experts could focus on training and support within the more popular platforms.
Before signing up for any Hamilton website maintenance package, it is important to ask the Hamilton web support company some questions about how their services work. It'll give you a better idea of the experience you'll have with their expert Ohio web maintenance services prior to making payment and providing website access. Here are some simple questions to ask:
If you ask any Hamilton website services firm these questions before subscribing to their web maintenance packages, you'll have a much better idea of the future relationship, the security of your website, and the expected turnaround time for important requests.
We are often asked for a web support plan by larger companies in and around Hamilton looking to establish routines and procedures within their IT department. We can help your Hamilton business set up a website support plan so all aspects of your website, hosting, and domain name are monitored regularly.
Check out this list of annual Hamilton web maintenance tasks to review:
Here is a list of semi-annual Hamilton website maintenance tasks to consider:
Read through this list of monthly Hamilton web support tasks to review:
The starting price for our Hamilton website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Hamilton websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Hamilton, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Hamilton web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Hamilton website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Hamilton to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Hamilton who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Hamilton website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Hamilton website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Hamilton with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Hamilton site owners interested in proactive website and extension updates.
Example #1: You are an existing Hamilton client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.