Our team doesn't just build Oregon websites; we also offer website maintenance and support services because we know questions and concerns come up!
Our website support firm works out of a single location and never outsources Oregon web maintenance.
This makes our website maintenance firm the perfect choice to provide all your Oregon website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.
We emphasize availability and communication for our Oregon website support services. You'll have no problem getting in touch with a member of our website support team if you need something simple done today or if you have a complicated question that's best explained over the phone!
Web maintenance is a reactive support service that connects you with the right web developer to fix nearly any website issue. There are many examples of website issues that might require service from Oregon web maintenance firms, including:
The previously mentioned services are just a glimpse of what we view as possible Oregon web support services. In fact, Oregon website support is basically anything a web developer or digital marketer does to your website.
The reason we consider web maintenance to be a reactive service is that most Oregon website owners wouldn't want a web developer going into their website and changing things around without their knowledge. You can count on our agency to keep your Oregon website running smoothly. However, we can provide some proactive website maintenance services for your Oregon website.
We're happy to help website owners in Oregon who need proactive website upkeep! As part of our proactive website management service, our team can take care of platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring.
You might want to check our Oregon web support service level agreements if you need off-hours support, including holidays and weekends. It's important to set this up before you need Oregon web support services at night, on the weekend, or during a holiday.
Our website maintenance and support company is happy to provide Albany, Aloha, Beaverton, Corvallis, Eugene, Gresham, Medford, Portland, Redmond, Salem, Springfield, and Tigard with fast website support services.
Every Oregon website will need some web maintenance at some point. The reason is simply that the internet is always changing. However, we don't charge a lot for Oregon website maintenance, so you'll be able to afford it! Website maintenance in Oregon might be needed for these reasons:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. When planning budgets and schedules for web maintenance and support, consider your Oregon business's potential future needs.
Our professional website maintenance team puts in a lot of effort to understand your needs, schedule your work on time, and follow up with your Oregon business after the work is done.
Most web support services start with an email from you, the owner of the Oregon website. Your email gets routed to our ticket system and automatically gets assigned to your project manager. Anyone on our team can work on the ticket without delay, resulting in faster turnaround time.
For requests that originate from phone or live chat, a similar process to handling your Oregon website support services unfolds. A support request is entered into our ticket system by the person in the conversation with you, so the work order can be routed to the right web developer.
We're often asked for examples of Oregon website maintenance requests after a website launches. Here are several examples of Oregon web support services we've been asked to perform in the past and would be more than happy to provide to you!
Your Oregon website might need a paragraph updated, an image changed, or a new page added. These are just normal, routine website support tasks to keep content fresh for both search engines and visitors.
We can analyze your Oregon website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. This will help improve page load times, which are beneficial to user experience and search engine optimization.
Keeping your Oregon website's content management system updated is important if it's running on WordPress. This helps improve security and functionality - sometimes the updates are relatively quick to perform, which is a win-win!
It's important to update plugins and extensions on your Oregon website if they were developed and maintained by a third-party. This is similar to the idea of updating the CMS platform since it helps patch security and functionality issues.
Has Google Search Console told you there's a coverage problem? If so, we can review the coverage issues, fix the problems, and update you on the results. Make Google happy, and you'll rank higher throughout Oregon and beyond!
Have you ever noticed information like reviews or product prices in the listing of a Google organic search result? This is structured data, which is a standardized way to describe the content on a webpage, whether it's a local Oregon business, or an ecommerce product.
Adding Open Graph Tags to your website will help search engines better understand your page content and improve the appearance of your website in social media platforms when people share links of your Oregon business.
Would you like to manage custom scripts more easily with Google Tag Manager? Not a problem! We'll happily install Google Tag Manager on your Oregon website and teach you how to use it.
If you are interested in understanding the benefit of an online advertising campaign for your Oregon website, it is important to setup conversion tracking. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.
Are large images slowing down your Oregon website? No problem at all! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!
Do you want to try live chat on your website? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Oregon business!
Have you noticed large error_log files on your hosting account? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.
If spambots are attacking your Oregon website, we can setup a checkbox or invisible reCaptcha to help minimize unwanted submissions on your forms.
Are you interested in installing a caching plugin in your Oregon website, but not sure how to properly configure the settings for best website performance? We can help recommend caching plugins, or just install and configure them for you!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Is your Oregon website being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.
Do you want to create a backup of your Oregon website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
It is often recommended that you setup a development or staging website before proceeding with a major upgrade or extension installation. If you'd like help creating and managing that development / staging site, just let us know!
Do you prefer to make design changes based on statistical data regarding how users interact with your Oregon web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.
Are you launching a new website or removing pages from your website? You should create 301 redirects for your Oregon website. We've seen businesses in and around Oregon lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Oregon website? If your Oregon site was developed in a platform we work within, such as WordPress, Shopify or BigCommerce, we'll be happy to help!
For Oregon businesses, we have a team of web designers and web developers who have experience with multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. Because of that, we tend to service only these platforms for Oregon websites:
As a web maintenance firm, we used to maintain and support Joomla and Magento websites for Oregon-area businesses. The reason we moved away from those platforms was to let our web support experts focus more on training and support.
If you're thinking about signing up for any Oregon web maintenance package, make sure you ask the company how their services work. This will help you get a better idea of the relationship you will have with the Oregon website maintenance team before you give them money, provide them website access, and give them complete access to your website for one of their web support packages. You can ask these simple questions:
We find it beneficial to run these questions by any Oregon website services agency before subscribing to their website support packages, since it will provide much better understanding for you regarding the future relationship, the security of your website, and the expected turnaround time for important maintenance requests.
Larger companies in and around Oregon often ask us for a web maintenance plan. We are happy to help your Oregon business develop a website maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.
Read through this list of annual Oregon web support tasks to consider:
Read through this list of semi-annual Oregon website support tasks to review:
Here are a list of monthly Oregon web maintenance tasks to review:
The starting price for our Oregon website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Oregon websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site. For Oregon businesses with mission-critical applications, we offer emergency Oregon website support subscriptions, starting at $495/month, to extend our availability into nights & weekends.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Oregon, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Oregon web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Oregon website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Oregon to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Oregon who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Oregon website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
If you've been searching for experienced website maintenance and support companies serving major cities throughout Oregon, we'll be the web maintenance team you want to contact. Our web maintenance experts frequently offer website maintenance and help in Albany, Aloha, Beaverton, Corvallis, Eugene, Gresham, Medford, Portland, Redmond, Salem, Springfield, or Tigard throughout Oregon. From simple website updates and platform upgrades, to website training and emergency support, our web support agency will have you covered!
When looking for website experts to handle website maintenance and support in smaller cities throughout Oregon, we still hope you'll consider our web maintenance services. We have a full staff of dedicated website experts ready to help Oregon-area businesses. Whether your business is located in Agate Beach, Altamont, Ashland, Badger Mountain, Bend, Calapooia, Canby, Cedar Mill, Central Point, City of The Dalles, Coos Bay, Dallas, De Lake, Forest Grove, Four Corners, Gladstone, Hayesville, Hermiston, Klamath Falls, La Grande, Lebanon, Milwaukie, Mount Hood, Newberg, North Siuslaw, Northeast Umatilla, Northwest Clackamas, Northwest Umatilla, Oak Grove, Oatfield, Ochoco, Ontario, Pendleton, Roseburg, Sherwood, Sisters-Millican, Somerset West-Rock Creek, Southwest Jackson, St. Helens, The Dalles, Troutdale, West Linn, Wilsonville, Woodburn, or a different city, our website maintenance agency will be ready to help with all your Oregon website support services!
WebCitz offers discounted Oregon website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Oregon with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete, and didn't involve Laravel or custom programming. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
Example #2: You are an existing client in Oregon with a 10-hour block of time ($1,095) on your account. You put in a request that requires custom programming to build or modify a unique piece of functionality on your website. The task took 60 minutes of work. In this example, you would have 75 minutes of time deducted from your 10-hour block of time, since custom programming has a 1.25x multiplier of time.
For Oregon site owners interested in proactive website upgrades, app / extension updates, website backups, performance monitoring, malware cleanup, and broken link monitoring.
* Laravel applications have a $2,500 set-up fee for management services, if the Laravel application wasn't developed by WebCitz.
Example #1: You are an existing Oregon client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.
For existing Oregon website maintenance clients requiring off-hours support, please consider our emergency website service subscriptions.
Example #1: You are an existing Oregon client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Saturday afternoon, which isn't a holiday, and the work takes 45 minutes. That 45 minutes of work would be rounded to 60 minutes for the minimum deduction, then a 2x multiplier would be applied. The result would be 2 hours of time deducted from your 10-hour block.
Example #2: You are an existing Oregon client with a 10-hour block of time ($1,095) on your account and a Level 1 SLA subscription ($495/mo). You require assistance on a Monday at 2PM CST, which isn't a holiday, and the work takes 45 minutes. You would have 45 minutes deducted from your 10-hour block.