Our team doesn't just build Beaverton websites; we also offer website maintenance and support services because we know questions and concerns come up!
We are a website maintenance firm with a team of website experts that works from a single location and never outsources Beaverton website support services.
We're the perfect choice for all of your Beaverton web maintenance needs, including platform upgrades, website speed improvements, security fixes, and issue resolutions.
Our team puts a lot of emphasis on availability and communication for Beaverton website maintenance clients. You'll have no problem getting in touch with a member of our website support team if you need something simple done today or if you have a complicated question that's best explained over the phone!
We view web maintenance to be a reactive support service that provides your Beaverton business with the appropriate web developer resources to solve nearly any website problem. These are some examples of website issues that Beaverton website support firms might fix:
The previously mentioned services are just a glimpse of what we view as possible Beaverton web maintenance services. In fact, Beaverton website maintenance is basically anything a web developer or digital marketer does to your website.
We consider web support a reactive service because most Beaverton website owners don't want a developer messing with their website without their permission. You can count on our agency to keep your Beaverton website running smoothly. There are some web maintenance services we can provide your Beaverton website in a proactive manner though.
For website owners in Beaverton interested in a proactive management service for some of their website upkeep requirements, we are happy to accommodate! We can take care of platform upgrades, app/extension updates, website backups, performance monitoring, and broken link monitoring as part of our proactive website management service.
In addition to supporting Beaverton-area websites, our website maintenance agency also offers Albany, Aloha, Corvallis, Eugene, Gresham, Medford, Portland, Redmond, Salem, Springfield, and Tigard small businesses and large corporations help with their websites.
At some point in time, every Beaverton website will require some form of web maintenance. It's just that the internet changes all the time. But don't worry, our Beaverton web maintenance costs aren't too high, so you can afford it! Website maintenance in Beaverton might be needed for these reasons:
Above and beyond just updating something, there are plenty of reasons why a website might need maintenance. When planning budgets and schedules for website support and support, consider your Beaverton business's potential future needs.
We have an experienced website maintenance team who puts forth great effort to understand your maintenance needs, schedule your work in a timely fashion, and follow up with your Beaverton business after the tasks have been completed.
Most Beaverton web support services start with an email from the website owner. Your email gets routed into our ticket system and automatically assigned to your project manager. Anyone on our team can work on the ticket without delay, resulting in faster turnaround time.
The process for Beaverton website support services that come from phone or chat is similar. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.
We are often asked for detailed examples of Beaverton web maintenance requests that might come up after the launch of a website. We've performed these Beaverton website maintenance services in the past, and would be happy to do it for you too!
Your Beaverton website might need a paragraph updated, an image changed, or a new page added. This is just normal, routine web support to keep content fresh for both search engines and visitors.
Let us check your Beaverton website for hosting, caching, image optimization, console errors, broken links, poor database queries, and other potential problems that might be impacting your page speed. This will help improve page load times, which are beneficial to user experience and search engine optimization.
It's important to keep your Beaverton website updated if it runs on a CMS like WordPress. Updates help improve security and functionality - and they're usually quick, so it might be a simple task.
It's important to update plugins and extensions on your Beaverton website if they were developed and maintained by a third-party. This is similar to the idea of updating the CMS platform since it helps patch security and functionality issues.
Has Google Search Console told you there's a coverage problem? If so, we can fix the coverage issues, and let you know how it went. Make Google happy, and you'll rank higher throughout Beaverton and beyond!
When you search Google organically, have you noticed reviews or prices in the search results? This is brought to you by structured data, which is a standardized way of describing the content on the web page, whether it be of a local business in Beaverton, and ecommerce product or some other common data type.
By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.
Would you like to manage custom scripts more easily with Google Tag Manager? That won't be a problem! We can add Google Tag Manager to your Beaverton website and even give you a crash course in using Google Tag Manager.
It's important to setup conversion tracking for your Beaverton website if you want to understand the benefits of online advertising. Then you'll know where your conversions come from, whether it be direct traffic, organic search, or paid ads.
Are large images slowing down your Beaverton website? That won't be a problem! We can run all your images through our image compression tools and even setup recurring image compression for newly added images in the future!
Is your website ready for live chat? If you'd like us to recommend the best live chat system for your Beaverton business, install the tracking code, and customize the design for your branding, we can do it!
Do you have a lot of error_log files on your hosting account? We can help diagnose the issue and update programming code or repair platform issues to prevent recurring error messages.
We can set up a checkbox or invisible reCaptcha to help minimize unwanted submissions on your Beaverton website.
Looking to install a caching plugin on your Beaverton website, but not sure how to configure it? We can help recommend caching plugins, or just install and configure them for you!
To help improve email deliverability, we can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail.
Have you been getting fake orders, contact submissions, or live chats from a particular network? Our team can help set up IP restrictions so your website doesn't get hit with as much malicious traffic.
Is it time to make a backup of your Beaverton website? We can help you create one-time or scheduled backups that store locally or at an offsite location.
Before you do a major update or extension installation, it's a good idea to setup a development or staging site. Just let us know if you need help creating and managing that development / staging site!
Do you prefer to make design changes based on statistical data regarding how users interact with your Beaverton web page? We can help you run A/B testing to help you decide which design or content layouts are best.
Have you launched a new website or removed pages? You will want to create 301 redirects for your Beaverton website to prevent broken pages from hurting your SEO. Having broken pages will cost your Beaverton business a lot of organic traffic if they aren't fixed with 301 redirects. We can help you set up 301 redirects in .htaccess files, nginx templates, and CMS platforms.
Do you need help learning how to make changes to your Beaverton website? If your Beaverton site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!
We have a diverse team of web designers and web developers, for Beaverton businesses, who have been immersed in multiple website platforms over the years. Nevertheless, mastering a handful of platforms is better than trying to be an expert on everything. Therefore, we tend to only maintain Beaverton websites on these platforms:
As a web support company, we used to maintain and support Joomla and Magento websites for Beaverton-area businesses. However, we chose not to use those platforms so our web maintenance experts could focus on training and support within the more popular platforms.
Before signing up for any Beaverton web support package, it is important to ask the Beaverton website support company some questions about how their services work. By doing this, you'll be able to better understand your future experience with their professional Oregon website maintenance services before you submit payment or provide website access. Here are some simple questions to ask:
If you ask these questions to a Beaverton website services firm, you'll gain a better understanding of the future relationship, the security of your website, and the turnaround time for important maintenance requests.
We are often asked for a website maintenance plan by larger companies in and around Beaverton looking to establish routines and procedures within their IT department. Whether it's your website, hosting, or domain name, we'll make sure your Beaverton business has a web support plan to ensure optimum performance.
Check out this list of annual Beaverton website support tasks to review:
Check out this list of semi-annual Beaverton web maintenance tasks to review:
Read through this list of monthly Beaverton website maintenance tasks to review:
The starting price for our Beaverton website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Beaverton websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.
To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Beaverton, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.
If you pre-purchase a block of time for your Beaverton web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.
When talking with prospective Beaverton website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Beaverton to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Beaverton who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Beaverton website.
Here are examples of what is considered billable time:
Here are examples of what is not considered billable time:
WebCitz offers discounted Beaverton website maintenance services for clients interested in retaining our services through a pre-purchased block of time.
Example #1: You are an existing client in Beaverton with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.
For Beaverton site owners interested in proactive website and extension updates.
Example #1: You are an existing Beaverton client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.
Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.