Gresham, OR Website Maintenance Services

Support for Gresham Websites

Our team doesn't just build Gresham websites; we also offer website maintenance and support services because we know questions and concerns come up!

500+ active clients
500+
Satisfied Digital Marketing Clients
18 years in business
2004
Founded 18+ Years Ago
20+ Onsite experts
14+
Onsite Experts (No Outsourcing)

Web Support Specialists for Gresham, OR Businesses

We're a web maintenance agency with a team of website experts that never outsources Gresham website maintenance to anyone.

This makes our web support agency the perfect choice to provide all your Gresham website support needs, including website platform upgrades, site speed improvements, website security fixes, website issue resolutions, and anything else related to improving your website.

We emphasize availability and communication for our Gresham web maintenance services. You'll have no problem getting in touch with a member of our website support team if you need something simple done today or if you have a complicated question that's best explained over the phone!

What is Involved in Maintaining Gresham, OR Websites

We see website maintenance as a reactive support service where we provide your Gresham business with the right web developer resources to fix just about any problem. There are many examples of website issues that might require service from Gresham web support companies, including:

  • Updating your website platform.
  • Updating apps and plugins to make them safer and more functional.
  • Adding new web pages as you release new information.
  • Staying fresh with new blog content.
  • Rearranging your Gresham website's navigation menu.
  • Making your page faster to pass Google Core Web Vitals.
  • Take backups of your website's files and databases.
  • Making your website look and feel better.
  • Fixing Google Search Console coverage issues.
  • Enhancing technical SEO with structured data, open graph tags, etc.
  • Investigating the cause and providing a solution to any other website issue.

Those services are just a taste of what Gresham web maintenance might look like. Basically, Gresham web maintenance is anything a web developer or internet marketer does to change your website.

Reactive Gresham Website Support

We consider website maintenance a reactive service because most Gresham website owners don't want a developer messing with their website without their permission. Our firm will be your web support team on standby for any questions you have. However, we can offer some proactive Gresham website support services.

View Gresham Website Maintenance Pricing

Proactive Gresham Website Support

Interested in a proactive website management service for some of your website upkeep? We're happy to help! As part of our proactive website management service, our team can take care of platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring.

View Gresham Website Management Pricing

In addition to supporting Gresham-area websites, our web maintenance firm also offers Albany, Aloha, Beaverton, Corvallis, Eugene, Medford, Portland, Redmond, Salem, Springfield, and Tigard small businesses and large corporations help with their websites.

A Few of Our Web Maintenance & Support Specialists

Jake FAshton HDrew PDana CJustin FDavid W

Who Needs Web Support in Gresham, OR

There will come a time when every Gresham website needs some sort of maintenance. The reason is simply that the internet is always changing. However, we don't charge a lot for Gresham website support, so you'll be able to afford it! Website maintenance in Gresham might be needed for these reasons:

  • When a hosting provider upgrades their servers, they may remove older versions of PHP that your Gresham website was originally developed to support. This means you have to refactor your app or upgrade to a newer framework that supports the new PHP version. You can't expect custom web functionality from the past to work forever.
  • Content management systems or ecommerce platforms eventually deprecate old versions so their teams can focus on the new ones. Magento 1.x store owners recently had to migrate to Magento 2.x, or an alternative ecommerce platform, because Magento 1.x was no longer maintained by Magento after it reached "End of Life". Because of that, Magento 1.x ecommerce businesses in Gresham were suddenly looking for an ecommerce developer to help migrate their website to a supported platform.
  • An owner of a Gresham website who has been infected by malware or some other kind of malicious activity needs to check the site for exploits and clean it up. This is time-consuming, and often happens when the website owner isn't paying attention to the first two web maintenance examples.
  • When the content on your Gresham website, which explains your organization, products, or services becomes outdated and needs to be refreshed to help ensure future visitors receive accurate information about your operation. Keeping your Gresham website up to date is key to its success.

There are many reasons why a website might need maintenance, other than just to update something. Plan your budget and schedules for website support and maintenance based on your Gresham business's potential future needs.

How We Perform Gresham, OR Web Maintenance

It's our job to understand your website maintenance needs, schedule your work in a timely fashion, and follow up with your Gresham business after the work is done.

Most web support services start with an email from you, the owner of the Gresham website. Your email gets routed to our ticket system and automatically gets assigned to your project manager. Anyone on our team can work on the ticket without delay, resulting in faster turnaround time.

The process for Gresham website support services that come from phone or chat is similar. We route the support request to the most appropriate web developer on our team based on the nature of the work needed on your website.

Example Web Maintenance Service List for Gresham, OR Businesses

After the launch of a website, we're often asked for detailed examples of Gresham website maintenance requests. Here are several examples of Gresham web support services we've been asked to perform in the past and would be more than happy to provide to you!

Simple Gresham Website Updates

Your Gresham website might need a paragraph updated, an image changed, or a new page added. This is just normal, routine website support to keep content fresh for both search engines and visitors.

Gresham Site Performance Improvements

We can analyze your Gresham website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. User experience and SEO will both benefit from better page load times.

Platform Upgrades / Security Updates

Keeping your Gresham website's content management system updated is important if it's running on WordPress. The updates improve security and functionality - sometimes they're quick, so it's an easy win!

Extension / Plugin Updates

If your Gresham website has functionality developed and maintained by a third-party, it is important to update those plugins and extensions to include the latest changes by the developers. The idea is similar to updating the CMS platform since it fixes security and functionality problems.

Google Search Console Issues

Did Google Search Console tell you about a coverage problem? If so, we can fix the coverage issues, and let you know how it went. By making Google happy, you'll boost your search engine rankings throughout Gresham and beyond!

Implement Structured Data

When you search Google organically, have you noticed reviews or prices in the search results? This is structured data, which is a standardized way of describing content on the web, whether it's a local business in Gresham or an ecommerce product.

Implement Open Graph on Your Website

By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.

Setup Google Tag Manager

Interested in using Google Tag Manager for managing custom scripts? That won't be a problem! We'll happily install Google Tag Manager on your Gresham website and teach you how to use it.

Add Conversion Tracking

It's important to setup conversion tracking for your Gresham website if you want to understand the benefits of online advertising. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.

Image Compression (Optimization)

Do you have a Gresham website that's slow because of large images? Not a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!

Setup Live Chat

Is your website ready for live chat? Our experts can help you pick the right live chat system, install the tracking code, and customize the design to match your Gresham business branding!

Review Error Logs for Issues

Do you have a lot of error_log files on your hosting account? If you're getting recurring error messages, we can update programming code or fix platform issues.

Reduce Spam with reCaptcha

To reduce unwanted submissions on your Gresham website, we can setup an invisible or checkbox reCaptcha.

Implement a Caching Plugin

Interested in installing a caching plugin for your Gresham website, but don't know how to set it up? We can help you figure out which caching plugins to install and configure on your website!

Setup SMTP Email

If you want to improve email deliverability, we can set up your contact form and website platform to send emails via SMTP instead of PHP mail.

IP Address Restrictions

Have you been getting fake orders, contact submissions, or live chats from a particular network? If you want to protect your website from malicious traffic, we can help by implementing IP restrictions.

Backup Your Website Files

Would you like a backup of your Gresham website? Let us help you create one-time or scheduled backups that you can store locally or offsite.

Create a Staging Website

Before you do a major update or extension installation, it's a good idea to setup a development or staging site. If you'd like help creating and managing that development / staging site, just let us know!

Implement A/B Testing

Do you prefer to make design changes based on statistical data regarding how users interact with your Gresham web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.

Create 301 Redirects

Are you launching a new website or removing pages from your website? You should create 301 redirects for your Gresham website. We've seen businesses in and around Gresham lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.

Provide Website Training

Do you need help learning how to make changes to your Gresham website? If your Gresham site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!

The Platforms We Maintain for Gresham, OR Websites

With years of experience developing websites for Gresham businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. That said, it is better to become a master of a handful of platforms rather than try to specialize in them all. Because of that, we tend to service only these platforms for Gresham websites:

As a web support agency, we used to maintain and support Joomla and Magento websites for Gresham-area businesses. The reason we moved away from those platforms was to let our web maintenance experts focus more on training and support.

Questions to Ask Gresham, OR Website Maintenance Agencies

Ask the Gresham website support company some questions about their services before you sign up for a package. This will help you get a better idea of the experience you will have with their premium Oregon web maintenance services before you submit payment and provide website access. You can ask these simple questions:

  • What kind of security do you have on your site? Do you scan client websites for security?
  • When can I expect an average Gresham website maintenance request to be completed?
  • Is your Gresham web support outsourced?
  • How much does Gresham website support cost?
  • Are there any minimum deductions or minimum billable expenses for Gresham website updates?
  • At what times of the day are you working and able to take our maintenance requests?
  • How will I know about new updates to my platform?

If you ask any Gresham website services company these questions before subscribing to their website maintenance packages, you'll have a much better idea of the future relationship, the security of your website, and the expected turnaround time for important requests.

Gresham, OR Web Support Plans and Tips

Companies in and around Gresham often ask us for a website support plan to establish routines and procedures. We are happy to help your Gresham business develop a web maintenance plan to ensure all aspects of your website, hosting, and domain name are routinely checked to ensure optimum performance and uptime.

Read through this list of annual Gresham web maintenance tasks to consider:

  • Check if your web hosting provider has newer servers that your account can be migrated to.
  • Check if your website platform is releasing a major upgrade in the near future which will require a major overhaul of your website.
  • Try restoring a website backup to make sure the data is good enough for a full recovery. Also, make sure your backups are stored somewhere else besides Gresham.
  • Check out competitor sites (even those outside of Gresham) to see if you're missing out on any competitive advantages they have over you.
  • Ensure your website is secure by performing a full security review.
  • Ensure that structured data, open graph, and social links are all working.
  • Check if any 3rd party tracking, live chat, or heat map scripts are installed but no longer necessary.
  • Delete any development or staging websites you don't need.

Read through this list of semi-annual Gresham website maintenance tasks to review:

  • Ensure you have access to your domain name and that it isn't expiring soon. This will be helpful when you have to process a domain name renewal.
  • Check your hosting account credentials and make sure it's not about to expire.
  • Make sure you can access your DNS in case anything needs to be changed.
  • Find out if your SSL certificate will expire soon.
  • Make sure your website backup schedule is working and you have remote backups.
  • Make sure you're running an image optimization service.
  • Make sure the website doesn't throw any console errors.

Read through this list of monthly Gresham web support tasks to review:

  • Ensure your website doesn't have any broken links, which affect user experience and SEO.
  • Check your website for performance issues after recent updates or changes.
  • See if there's anything wrong being reported within Google Search Console.
  • Provide some kind of update to your content to keep your website fresh.
  • Take a look at your website platform and extensions for any available updates.

The Cost of Website Support Service in Gresham, OR

The starting price for our Gresham website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Gresham websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.

To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Gresham, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.

If you pre-purchase a block of time for your Gresham web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.

What is Considered Billable Time?

When talking with prospective Gresham website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Gresham to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Gresham who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Gresham website.

Here are examples of what is considered billable time:

  • Reading through lengthy emails to understand what is being requested.
  • Preparing responses to lengthy or complex email messages.
  • Helping you figure out your domain name or web hosting provider.
  • Scheduling your website maintenance to be completed by the best team member.
  • Talking with you on the phone about ideas or tasks you want to discuss.
  • Reviewing completed work for quality control purposes.
  • Providing you training on how to handle administrative tasks.
  • Researching unique solutions to difficult questions you present our team.
  • Providing more detailed time usage reports, beyond the automated monthly update email.
  • Helping you figure out email client issues within Microsoft Outlook, Apple Mail, etc.
  • Almost any other task not specifically mentioned in the list below.

Here are examples of what is not considered billable time:

  • Talking with you about personal matters, such as the weather, a recent vacation, or a sporting event.
  • Responding to simple email messages that don't require research or lengthy feedback.
  • Handling accounting-related tasks, such as invoice generation, payment confirmations, etc.

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Gresham Website Maintenance Pricing

WebCitz offers discounted Gresham website maintenance services for clients interested in retaining our services through a pre-purchased block of time.

Invoiced Monthly

$ 119.50/hr

  • Existing Clients Only
  • Any Time Spent Billed Monthly
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays
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Pre-Purchased Block of Time

As Low As $99.95/hr

  • Dedicated Account Manager
  • No Contracts, Auto-Renewals, or Expirations
  • Time Use Summary Reports
  • No Outsourcing
  • Service Availability of M-F, 8AM-5PM CST, No Holidays

Example #1: You are an existing client in Gresham with a 10-hour block of time ($1,095) on your account. You have a 30-minute phone call with your project manager to discuss tasks, but 15 minutes is spent talking about golf, weather, etc. The task took 40 minutes of work to complete. In this example, you would have 55 minutes deducted from your 10-hour block of time. The time spent talking about non business-related topics isn't billed.

Gresham Website Management Pricing

For Gresham site owners interested in proactive website and extension updates.

Quarterly

$ 150/qtr

  • Quarterly CMS Updates, Theme Updates, Extension Updates, and Functionality Testing

Monthly

$ 125/mo

  • Monthly CMS Updates, Theme Updates, Extension Updates, and Functionality Testing

Example #1: You are an existing Gresham client with a 10-hour block of time ($1,095) on your account and a monthly website management subscription ($125/mo). During the month of website management, our team logged into your website, performed the necessary upgrades, tested your website's functionality, and reported back to you the website was upgraded without any issues. In this situation, no time would be deducted from your 10-hour block of time.

Example #2: The same situation and process as the first example, but while testing the functionality we discover something has broken. In this example, we would spend 15-20 minutes to attempt resolving the issue, at no charge to you. If we are unable to resolve the issue in that time, we would roll back your website to a previous state. From there, we would discuss resolutions with you that would be subject to time deductions from your 10-hour block of time.

Hear what our customers are saying

Alo Health

Alo Health

WebCitz designed our Alo Health website and did such a great job of walking us step-by-step through the process, knowing the tech world was not a strength of ours. We love that we are able to change content whenever we want, but if we run into problems, they are a quick email away. They have been responsive, reliable and efficient. Thanks, WebCitz!
George Ormond

George Ormond

Corey was extremely helpful and spent a considerable amount of time going over my difficulties with a newly created website put together by someone else. I was under a very stressful deadline and he was extremely considerate and helpful. He managed to fix the problems that I was experiencing with my website. I had reached out to a number of website developers for help but only heard back from Webcity and Corey got back to me within minutes!
Jen Ollanketo

Jen Ollanketo

WebCitz helped the Oshkosh Area Humane Society with our new website and they were great to work with. Responsive, professional and affordable. I think the biggest perk for us was having someone local we could talk to for assistance instead of long wait times. Definitely would recommend to anyone looking to start up or revamp their website.
Wendy Bottesi

Wendy Bottesi

Corey is so incredibly helpful!!!! He took the time and effort to make sure I had the help I needed! Above and beyond friendly! Helpful hints to navigate my website!! I felt so at ease! This is the company I will be sticking with and telling everyone about!!! A million times over thank you Corey!
Tara Candland

Tara Candland

Incredibly responsive, fast, and professional. They quickly understood the issue we were having with our site, which was fairly complicated, and were able to resolve it. They kept us updated in lay terms along the way so that we could understand how the issue was progressing.
Dawn White

Dawn White

These guys are always there when you need them! Whether the issue is big or small, there is little they cannot handle. I cannot express enough how greatly we appreciate their continued superior service and willingness to assist whenever we need them. Thanks Dave, Corey and the entire WebCitz team!!
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Let's Talk About Gresham, OR Web Maintenance!