Medford, OR Website Maintenance Services

What is Involved in Maintaining Medford, OR Websites

We see web maintenance as a reactive support service where we provide your Medford business with the right web developer resources to fix just about any problem. These are some examples of website issues that Medford website maintenance agencies might fix:

• Making sure your website's platform is up to date.
• Installing app or plugin updates to improve security and functionality.
• Adding new web pages as you release new products or services.
• Writing new blog content to help you stay fresh.
• Rearranging your Medford website's navigation menu.
• Making your page faster to pass Google Core Web Vitals.
• Take backups of your website's files and databases.
• Making your website look and feel better.
• Fixing Google Search Console coverage issues.
• Enhancing technical SEO with structured data, open graph tags, etc.
• Providing solutions to other website problems.

These are just a few of the Medford website support services we offer. In fact, Medford web maintenance is really anything a web developer or digital marketer does to your website to change it in some manner.

Reactive Medford Website Support

The reason we consider web maintenance to be a reactive service is that most Medford website owners wouldn't want a web developer going into their website and changing things around without their knowledge. Our company will be your web support team on standby for any questions you have. However, we can offer some proactive Medford web support services.

View Medford Website Maintenance Pricing

Proactive Medford Website Support

Interested in a proactive website management service for some of your website upkeep? We're happy to help! As part of our proactive website management service, our team can take care of platform upgrades, app / extension updates, website backups, performance monitoring, and broken link monitoring.

View Medford Website Management Pricing

In addition to supporting Medford-area websites, our website support company also offers Albany, Aloha, Beaverton, Corvallis, Eugene, Gresham, Portland, Redmond, Salem, Springfield, and Tigard small businesses and large corporations help with their websites.

Who Needs Website Maintenance in Medford, OR

There will come a time when every Medford website needs some sort of maintenance. It's just that the internet changes all the time. But don't worry, our Medford web support costs aren't too high, so you can afford it! Here are some common reasons why a website in Medford might require website support services:

• When a hosting company upgrades their servers, they may remove older versions of PHP that your Medford website was originally developed to support. When this happens, you need to refactor your application or upgrade to a newer framework that supports the newer PHP version. You can't expect custom web functionality from the past to work forever.
• Content management systems or ecommerce platforms eventually deprecate old versions so their teams can focus on the new ones. Magento 1.x store owners recently had to migrate to Magento 2.x, or an alternative ecommerce platform, because Magento 1.x was no longer maintained by Magento after it reached "End of Life". Because of that, Magento 1.x ecommerce businesses in Medford were suddenly looking for an ecommerce developer to help migrate their website to a supported platform.
• An owner of a Medford website who has been infected by malware or some other kind of malicious activity needs to check the site for exploits and clean it up. This is time-consuming, and often happens when the website owner isn't paying attention to the first two web maintenance examples.
• You need to refresh your Medford website content when it's outdated or doesn't explain your organization, products, or services well enough for future visitors. Maintaining your Medford website is key to making sure it's working for you.

As you can see, there are many reasons a website may require maintenance above and beyond the obvious reasons of just wanting to update something on the website. It is important to understand the future needs of your Medford business when planning budgets and schedules for website maintenance and support.

How We Perform Medford, OR Web Maintenance

It's our job to understand your website maintenance needs, schedule your work in a timely fashion, and follow up with your Medford business after the work is done.

Most Medford web support services start with an email from the website owner. Your email gets routed into our ticket system and automatically assigned to your project manager. From there, anyone on our team can work on the ticket without delay, leading to faster turnaround time and simplified internal communication.

For requests that originate from phone or live chat, a similar process to handling your Medford website support services unfolds. The support request is entered into our ticket system by the person in the conversation with you, which allows the work order to be routed to the most appropriate web developer on our team.

Example Web Maintenance Service List for Medford, OR Businesses

After the launch of a website, we're often asked for detailed examples of Medford website maintenance requests. We've performed these Medford web support services in the past, and would be happy to do it for you too!

Simple Medford Website Tweaks

A simple change to your Medford website might include updating a paragraph on a page, swapping out an image, or adding a new page. These are just normal, routine website support tasks to keep content fresh for both search engines and visitors.

Medford Page Speed Improvements

We can analyze your Medford website for hosting issues, caching issues, unoptimized images, console errors, broken links, poor queries, and more if it's slow. User experience and SEO will both benefit from better page load times.

Platform Upgrades / Security Updates

Keeping your Medford website's content management system updated is important if it's running on WordPress. The updates improve security and functionality - sometimes they're quick, so it's an easy win!

Extension / Plugin Updates

It's important to update your Medford website's plugins and extensions to reflect the latest changes by the developers. It's similar to updating the CMS platform since it helps patch security and functionality issues.

Google Search Console Fixes

Did you get a report from Google Search Console telling you about a coverage issue? If so, we can review the coverage issues, fix the problems, and update you on the results. By making Google happy, you'll boost your search engine rankings throughout Medford and beyond!

Implement Structured Data

When you search Google organically, have you noticed reviews or prices in the search results? This is structured data, which is a standardized way of describing content on the web, whether it's a local business in Medford or an ecommerce product.

Implement Open Graph on Your Website

By adding Open Graph Tags to your website, digital platforms can better understand the content of your page, which improves its appearance on social media.

Add Google Tag Manager

Would you like to manage custom scripts more easily with Google Tag Manager? Not a problem! We can add Google Tag Manager to your Medford website and even give you a crash course in using Google Tag Manager.

Implement Conversion Tracking

It's important to setup conversion tracking for your Medford website if you want to understand the benefits of online advertising. It'll help you understand where your conversions come from, like direct traffic, referral links, organic search, or paid ads.

Image Compression (Optimization)

Do you have a Medford website that's slow because of large images? Not a problem! All your images can be compressed by our tools, and we can even setup recurring compression for newly added images!

Integrate a Live Chat

Would you like to try live chat? We can make recommendations on the best live chat systems for your business requirements, install the tracking code, and configure the design to match the branding of your Medford business!

Review Error Log Files

Have you noticed large error_log files on your hosting account? If you're getting recurring error messages, we can update programming code or fix platform issues.

Reduce Spam with reCaptcha

To reduce unwanted submissions on your Medford website, we can setup an invisible or checkbox reCaptcha.

Implement a Caching Plugin

Interested in installing a caching plugin for your Medford website, but don't know how to set it up? We can help you figure out which caching plugins to install and configure on your website!

Send Website Emails Over SMTP

We can configure your contact form and website platform to send emails through an SMTP account instead of PHP mail to improve email deliverability.

Restrict IP Addresses

Is your Medford website being bombarded with fake orders, contact submissions or live chats from a specific network? We can help setup IP restrictions to prevent malicious traffic from interacting with your website.

Backup Your Website Files

Would you like a backup of your Medford website? Let us help you create one-time or scheduled backups that you can store locally or offsite.

Create a Staging Website

Before you do a major update or extension installation, it's a good idea to setup a development or staging site. If you'd like help creating and managing that development / staging site, just let us know!

Implement A/B Testing

Do you prefer to make design changes based on statistical data regarding how users interact with your Medford web page? If so, we can help you implement A/B testing to gather data to help inform you of the best choice between two or more design layouts.

Create 301 Redirects

Are you launching a new website or removing pages from your website? You should create 301 redirects for your Medford website. We've seen businesses in and around Medford lose huge amounts of organic traffic due to widespread broken pages. We can help you create 301 redirects within .htaccess files, nginx templates, and CMS platforms.

Provide Website Training

Do you need help learning how to make changes to your Medford website? If your Medford site was developed in a platform we work within, such as WordPress or Shopify, we'll be happy to help!

The Platforms We Maintain for Medford, OR Websites

With years of experience developing websites for Medford businesses (and those in other areas of the country), our web designers and web developers have been immersed in multiple platforms. Nevertheless, mastering a handful of platforms is better than trying to be an expert on everything. Therefore, we tend to only maintain Medford websites on these platforms:

• Medford WordPress Web Maintenance
• Medford WooCommerce Web Maintenance
• Medford Shopify Website Maintenance

As a web support agency, we used to maintain and support Joomla and Magento websites for Medford-area businesses. The reason we moved away from those platforms was to let our web maintenance experts focus more on training and support.

Questions to Ask Medford, OR Website Maintenance Agencies

Ask the Medford website support company some questions about their services before you sign up for a package. By doing this, you'll be able to better understand your future experience with their premium Oregon web maintenance services before you submit payment or provide website access. Here are some simple questions to ask:

• How do you handle website security? Do you run security scans of customer websites?
• What is the turnaround time for Medford website maintenance requests?
• Do you outsource your Medford web support services?
• How much does Medford website support cost?
• Are there any minimum deductions or minimum billable expenses for Medford website updates?
• At what times of the day are you working and able to take our maintenance requests?
• How will I know about new updates to my platform?

If you ask any Medford website services company these questions before subscribing to their website maintenance packages, you'll have a much better idea of the future relationship, the security of your website, and the expected turnaround time for important requests.

Medford, OR Web Support Plans and Tips

Companies in and around Medford often ask us for a website support plan to establish routines and procedures. Whether it's your website, hosting, or domain name, we'll make sure your Medford business has a web maintenance plan to ensure optimum performance.

Check out this list of annual Medford web maintenance tasks to review:

• Ask your web hosting company if they have newer servers you can migrate to.
• Check if your website platform has a new major release that will require an extensive website migration.
• Attempt to restore a website backup to ensure the data being stored is sufficient for full recovery. Also make sure you are storing backups in a remote location away from Medford.
• Check out competitor sites (even those outside of Medford) to see if you're missing out on any competitive advantages they have over you.
• Ensure your website is secure by performing a full security review.
• Ensure that structured data, open graph, and social links are all working.
• Check if any 3rd party tracking, live chat, or heat map scripts are installed but no longer necessary.
• Delete any development or staging websites you don't need.

Read through this list of semi-annual Medford website maintenance tasks to review:

• Check that your domain name doesn't expire soon and that you have access to it. You'll appreciate this when it's time to renew your domain.
• Check that your hosting account isn't about to expire and you can access it.
• Ensure you have access to your DNS in case you need to change anything.
• Check if your SSL certificate will be expiring in the near future.
• Verify your website backup schedule is working properly, and you have remote backups outside of Medford.
• Make sure you're running an image optimization service.
• Make sure the website doesn't throw any console errors.

Read through this list of monthly Medford web support tasks to review:

• Ensure your website doesn't have any broken links, which affect user experience and SEO.
• Check your website for performance issues after recent updates or changes.
• See if there's anything wrong being reported within Google Search Console.
• Update some of your service pages or blog articles to keep your website fresh.
• See if there are any updates for your website platform or extensions.

The Cost of Website Support Service in Medford, OR

The starting price for our Medford website maintenance services is $119.50/hour, but we offer discounts for pre-purchased blocks of time that bring the rate as low as $99.95/hour. We also offer website management for Medford websites, starting at $50/month, if you'd like the peace of mind knowing a company is proactively upgrading your site.

To get started, if you are new to our web maintenance company, we'll need you to pre-purchase a block of time which includes a discount on our hourly rate. If you are an existing client in Medford, you are welcome to choose monthly billing at our higher hourly rate or continue to pre-purchase time and receive discounted hourly rates for your website updates.

If you pre-purchase a block of time for your Medford web maintenance services, you will be happy to know there are no contracts, there are no hidden fees, the time never expires, and there are no minimum deductions for small website update requests. Please keep in mind we rarely see tasks take less than 10 minutes, since the process of reviewing an email or taking a phone call, checking on whatever was asked, providing some form of feedback, and then logging the task usually takes at least 10 minutes of time. To keep you informed of the time usage on your pre-purchased block of web maintenance time, you will receive a monthly email update letting you know how much time remains on your account.

What is Considered Billable Time?

When talking with prospective Medford website maintenance clients, we are often asked what is considered billable time. You will find the answers to vary greatly within the website support industry. In some situations, you may find a website maintenance company in Medford to charge a much higher hourly rate, but not bill out for communication and organization. Likewise, there are website support companies in Medford who charge a more affordable hourly rate, but also bill out for most communication and organization. This is the approach we take. To help provide clarification, let's go over some examples of what we consider billable time when it comes to maintaining and supporting your Medford website.

Here are examples of what is considered billable time:

• Reading through lengthy emails to understand what is being requested.
• Preparing responses to lengthy or complex email messages.
• Helping you figure out your domain name or web hosting provider.
• Scheduling your website maintenance to be completed by the best team member.
• Talking with you on the phone about ideas or tasks you want to discuss.
• Reviewing completed work for quality control purposes.
• Providing you training on how to handle administrative tasks.
• Researching unique solutions to difficult questions you present our team.
• Providing more detailed time usage reports, beyond the automated monthly update email.
• Helping you figure out email client issues within Microsoft Outlook, Apple Mail, etc.
• Almost any other task not specifically mentioned in the list below.

Here are examples of what is not considered billable time:

• Talking with you about personal matters, such as the weather, a recent vacation, or a sporting event.
• Responding to simple email messages that don't require research or lengthy feedback.
• Handling accounting-related tasks, such as invoice generation, payment confirmations, etc.

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